13. Concept of Psychological Safety Accountability for Meeting Demanding Goals
Demanding Goal
Low High
Learning secret #2
Comfort Zone
High
Zone
Psychological
Safety
Apathy Zone Anxiety Zone
Low
The competitive Imperative of Learning, Amy C Edmondson,
HBR, 7/8 2008, p. 60-66
19. “Regardless of what we discover, we
understand and truly believe: that
everyone did the best job they could,
given what they knew at the time, their
skills and abilities, the resources
available, and the situation at hand.”
-- Norman Kerth , Project Retrospectives