Linkage Corporate Overview

The Worldwide Leader in Leadership Development.

Linkage works with organizations worldwide to keep and strengthen leaders and
leadership teams to enable them to produce superior results. For over 25 years,
we have delivered on this promise by strategically developing leadership, talent,
and culture within organizations globally. We do this by providing talent and
leadership development consulting, customized leadership programs, tailored
assessment and coaching services, learning institutes, thought leader broadcasts,
and leadership skills training.

Linkage is headquartered in Burlington, Massachusetts with operations in Atlanta,
Boston, New York, San Francisco, St. Louis and outside the U.S. in Athens,
Bangalore, Brussels, Bucharest, Buenos Aires, Hamilton, Hong Kong, Istanbul,
Johannesburg, Kuala Lumpur, Kuwait City, Mexico City, Rome, Sao Paulo, Seoul,
Shanghai, Singapore, Sydney, Vilnius.

Copyright © Linkage. All rights reserved. www.linkageinc.com 3

21st Century Thinking. Broad Experience.

• Founded in 1988
• Senior consultants and coaches who have deep business experience
• Connected to the world’s prominent thought leaders
• One of the best renowned names in the industry for leadership development
• Product development and design capabilities to customize client solutions


Global Capabilities. Locations Spanning 6 Continents.

Vilnius

Brussels

Bucharest

Atlanta, Boston, Istanbul
New York, San Rome Seoul
Francisco, St. Louis
Athens Singapore, Kuala Lumpur,
Shanghai, Hong Kong
Hamilton
Mexico City Kuwait City

Bangalore
Sao Paulo
Buenos Aires
Johannesburg
Sydney


Better Leaders. Better Results.

At Linkage, we provide our clients with practical approaches that make positive
change a real part of day-to-day business. We bring together ideas and resources
from across the world to help your people improve as leaders and managers. No
other company can bring you such a range of proven solutions.

Linkage is a global organization made up of the best ideas and brightest
minds in professional development—focused on making people and
companies great.


Strategic Partners

• William Bridges & Associates (Change and Transition Management)―Linkage
is the exclusive partner and provider of William Bridges’ world-renowned
program, Leading Organizational Transition: Train-the-Trainer Program

• Stephen Shapiro (Innovation)―Linkage, in exclusive partnership with Stephen
M. Shapiro, author of Best Practices are Stupid: 40 Ways to Out-Innovate the
Competition, offers Creating an Innovation-Capable Organization

• Innosight (Innovation)―Linkage is the exclusive provider of Driving Innovation,
in partnership with Innosight, a consulting company founded by Clayton
Christensen from Harvard Business School

• DePaul University (Academic)―Linkage offers The Organization Development
Certificate Program in cooperation with DePaul University in Chicago


Linkage. The Leader in Leadership Development.

Ranked #1 Best Leadership Development Program, 2006-2011
Category: Large Consulting Groups
1. Linkage GILD
2. Results-Based Leadership
3. Accenture
4. Senn-Delaney Leadership
5. McKinsey/ Leadership

Ranked as a Top 20 Training Company for three consecutive years by
Training Industry based on:
• Thought leadership and influence on leadership training industry
• Industry recognition and innovation
• Delivery methods offered
• Strength of clients
• Geographic reach
• Experience in serving the market


Global. Intelligent. Proven. Practical.

Global experience―24 offices worldwide, 20+ years in the industry; Fortune
1000 client list; experienced and knowledgeable talent

Large scope of impact―more than 500,000 leaders and managers have
attended a Linkage program since 1988

Proven content and methodologies―development of mid-level up through
executive leaders is our core business. Facilitation techniques, thought leader
content, and adult learning principles that work

Multi-faceted approach―dedicated to creating world-class, integrated and
customized development experiences that include assessments, coaching, action
learning, and readily applicable tools

Content alliances―partner network of the best thought leaders in the world

Proven track record―continual innovation in our programs, services, and
solutions


Partial Client List by Industry
Business Services
Health Care Manufacturing Technology Retail
Ernst & Young Allergan British American Tobacco
ABB AT&T
Federal Express Blue Cross Blue Shield BAE Systems Coca Cola
Cisco Systems
Jeppesen Sanderson CIGNA Cooper Tire Colgate Palmolive
Computer Sciences
Shawmut Design and Genentech Daimler Chrysler Efes
Corporation
Construction Johnson & Johnson
McKesson Ford Motor Company Dell
Kraft Foods
Pfizer General Motors HP
Energy & Utilities Kellogg
Roche Diagnostics GlaxoSmithKline IBM
Alstom Macy’s
Solvay Pharmaceuticals Harley-Davidson Intel Mark Anthony Group
Exxon Mobil
Sanofi Hyundai Motor Group Lucent Technologies McDonald’s
General Electric
Schering-Plough John Deere Motorola Nestlé
SC Johnson Linde Pepsi
Financial Services Nokia
Wyeth Corporation Lockheed Martin Tetra Pak
Allstate Insurance Samsung
Petronas
Sony
American Express Travel & Leisure Samsung Electronics
Mentor Graphics
ARC Financial Avis Budget Group Solvay
Telia Sonera
Bank of China Orbitz Toyota
Xilinx
Charles Schwab Priceline Unilever
Citizens Bank Wyndham Worldwide US Steel
HSBC
MayBank
Morgan Stanley
New York Life
Prudential
Visa International


Partial Client List


Developing Leaders Worldwide


Organizational Development Consulting

Linkage works with organizations to ensure that their talent is capable of achieving
strategic business objectives. We partner with senior leaders, HR, and talent
executives to determine the competencies needed to achieve goals; assess the
current work force proficiency against those competencies; and design customized
solutions to develop the right talent to achieve the desired results. Linkage’s
systems approach to performance excellence includes: building tools and
processes to drive measurable improvements in performance, generating
commitment to foster engagement, and working with teams to increase
performance and cross functional collaboration.

We offer consulting services in the following areas:
• Organizational performance effectiveness
• Competency modeling
• Talent auditing
• Succession planning
• Talent development strategy
• Change management consulting


Customized Leadership Development Solutions

Linkage creates and delivers customized, innovative, and dynamic experiences
that are thought-provoking and transformative. Our customized leadership
development solutions combine leadership and assessment tools with applicable
content and master facilitators to deliver an in-depth business experience that
generates positive, lasting, and measurable results.

We help clients:
• Build individual and organizational bench strength
• Accelerate senior, emerging, and high-potential leadership growth
• Drive growth through innovation and talent
• Create and sustain an inclusive learning culture for greater results



Expertise & Flexibility in Design and Implementation

Learning Modalities:
• Individual and 360-degree Assessment
• Professional Coaching
• Peer Coaching
• Residential Programs
• Action Learning Application
• E-Learning
• Performance Support



The Linkage Leadership Academy *
• Four-day immersion learning experience
• Designed to prepare high-potentials for next-generation leadership
• Integration of:
− Assessments

− World class facilitation

− Experiential activities (case studies, activities, simulations, role plays, etc.)

− Skill-building

− Reflection and application

− Guided coaching

− Networking

*Offered as open enrollment or customized on-site workshop


Assessment Solutions

Linkage equips leaders, teams, and organizations with insights to achieve
breakthrough business results. Our assessment tools, in combination with world-
class coaching, facilitation, and leadership development experiences help you
achieve bottom line results. By providing specific, actionable, and measurement
based feedback, we give you the tools to address all aspects of leadership and
organization development. Our combination of analytical rigor backed by an
understanding of real world strategic imperatives provides a productive ground in
which assessments are a cornerstone to building a capable, committed, and
aligned workforce.

We help clients:
• Understand and accelerate development of top talent
• Identify, assess, and on-board C-level leaders and directors
• Build leadership teams and leadership team effectiveness
• Steer large scale technology or process changes
• Understand the strengths and weaknesses of leadership development
systems
• Explore and improve engagement throughout departments and divisions


Return on Leadership Development (ROLD) Assessment

The Return on Leadership Development (ROLD) assessment is designed to help
companies evaluate their future leadership development needs, as well as the
impact on business results of any existing formal and informal leadership
development needs.

Key benefits:
• Ensures that development initiatives are closely tied to strategic objectives
• Assesses leadership needs and gaps, and uncovers ways to address them
• Measures the impact that development efforts are having on bottom line
results
• Diagnoses talent pipeline requirements and creates a leadership development
system that will meet and exceed these needs
• Benchmarks leadership development practices against other leading
organizations


Assessment Instruments
Linkage Assessment Solutions offers comprehensive services to measure, drive,
and evaluate your organization’s needs. Our proven instruments include:
The HiPlay™
The Leadership Assessment REAL Strength of Leadership
Team Assessment
Instrument™ (LAI) Engagement™ Organizational Assessment™

The Essential Coach™ The Assessment Instrument Communication Styles & Abilities The Compleat
for Managers™ (AIM) Inventory for Leaders (C-SAIL) Consultant™
Models
Commitment

Empowers
Practices
Others
Inquiry
Builds
Partnerships

Communicates
THE
Champions
Candidly ESSENTIAL Learning
COACH

Establishes Fosters
Presence Change
Maximizes
Pursues Growth
Results


Leadership Coaching Solutions

Linkage works with leaders at all levels of the organization to drive personal
behavioral change against the backdrop of the business strategy. We help leaders
develop their talent and culture to achieve key business objectives. We also coach
teams to be able to execute key organizational initiatives. Our Master Coaches
offer powerful insights to help individuals clarify their vision and focus, so they can
produce greater results with and through others.

We help clients:
• Develop current and next-generation leaders
• Increase individual and team productivity and leadership
• Nurture and retain top talent
• Increase employee satisfaction and financial performance


Change and Transition Solutions

Our consultants have a proven track record helping organizations from around the
world improve their change management success rates and lower their cost of
implementation. We work with your leaders to clarify the business case for
change, effectively communicate key messages about the change, and identify the
critical variables for success. Linkage has helped clients save millions of dollars,
develop new business ideas, and improve the functioning of their organization and
teams.

We help clients:
• Establish leaders who serve as a visible anchor for others in times of change
• Direct or resolve team breakdowns resulting from change
• Communicate the need for change, making the connection to critical
organizational objectives
• Develop behaviors to adapt to constant and sometimes turbulent change
• Recognize and remedy barriers to the implementation of change


Innovation Solutions

Linkage works with organizations to identify and change areas to support innovation—
creating a roadmap of actions to close the gap between where your leaders are today
and where your leaders need to be in the future. Our approach identifies market
opportunities and generates innovative ideas to take advantage of them. Through our
partnerships with leading innovation consultants, Linkage helps organizations sustain
the capability to innovate and “out-innovate” the competition. Using our easy-to-apply
tools and techniques, your leaders and leadership teams can implement innovation
processes that increase the speed of innovation with less risk.

We help clients:
• Develop leaders that drive innovation
• Find new innovation opportunities for growth and exploit potential new markets
• Out-innovate your competition
• Create operational excellence through innovation
• Exceed customer expectations
• Re-engage employees to drive necessary change


The Linkage Suite of Institutes

As the nation’s most respected diversity program, our Institute Now in its 16th year, The Global Institute for Leadership
for Leading Diversity & Inclusion™ plays a critical role in Development™ (GILD) is a leadership development program
creating and sustaining inclusive work environments. The that combines the depth of an immersion learning workshop, the
program brings together a dedicated community of top D&I reliability and prestige of a university executive education
practitioners and line leaders to exchange best practices and program, and the pace and scale of a world-class conference to
strategies for success. provide accelerated, transformational leadership growth.
www.linkageinc.com/DIV www.linkageinc.com/GILD

Linkage’s Talent & Organization Development Institute™
The Women in Leadership Institute™ is a high impact, immersive
develops the practitioner’s capacity to manage complexity and
learning experience designed to accelerate the succession and
drive results in order to maximize their organization’s
development of high-potential emerging women leaders through
effectiveness and the talent within.
skills-based learning, peer connection, and focused ongoing
www.linkageinc.com/OD
support. The event boasts more than 5,500 alumni and hundreds
of world-renowned speakers.
www.linkageinc.com/WIL


Facilitation & Training Solutions

Linkage’s training offerings include:
1. Skill-Building Programs
Targeted training to develop critical skills and abilities
2. Certificate Programs
Integrated courses of study for professional development such as:
− The Organization Development Certificate Program

− The Leadership Development Certificate Program

− The Coaching Leaders Certification Program

3. Train-The-Trainer Programs
Courses that certify your facilitators to deliver our programs
including:
− The Leading Organizational Transition: Train-the-Trainer Program

– Offered in exclusive partnership with William Bridges & Associates


Linkage Training Programs*
On-site workshops Leadership & management development Change & transition
Achieving Results: Winning Through Alignment Creating an Innovation-Capable management
and Flawless Execution Organization Change Leadership: How
Coaching for Business Leaders Designing and Implementing Leadership Leaders Drive Organizational
Development Systems Change
Decisive Leadership: Using Creativity,
Experimentation and Data in Decision Making Designing and Implementing Succession Leading Organizational
Management Systems Transition: Train- The-Trainer
Enhancing Your Management Skills Program
How Leaders Connect: Crafting and Delivering Strategic Thinking
Impactful Presentations Systems Thinking
Organization development
Individual Transition in Organizations The Coaching Leaders Certification
Program Becoming a Strategic Business
Leadership Assessment Instrument™ (LAI) Partner: An Introduction to OD
Certification Program The Leadership Development Certificate
Program Consulting Skills
Leading Teams
Organizational Analysis and
Leading Across Organizational Boundaries: Design
Finding Common Ground Virtual & blended learning solutions
The Organization Development
Linkage’s Change Master Certification Program Change Leadership Online Certificate Program
Managing Organizational Transition Connecting as a Leader: Communicating The OD Lab for Experienced
Maximizing Your Influence: A Program for Impact Practitioners
Designed for Women Leadership Assessment Instrument™ (LAI) Today’s HR: Designs for
Powerful Conversations for Building Online Certification Program Strategic Partnerships
Commitment Management Skills Online
The Linkage Leadership Academy

*All programs can be customized and most include licensable content.


Facilitation & Training Solutions

Results-focused, hands-on learning solutions…
• Customized learning programs that provide crucial skill development for better
business results
• Practical Train-the-Trainer programs tailored and facilitated by master trainers
• Extensive library of curricula that includes skill-based certificate programs and
leading-edge workshops


Thought Leader Broadcasts

Each broadcast in Linkage’s Thought Leader Series features world-class faculty and invaluable
leadership insight aligned to Linkage’s High Impact Leadership Model™ to help maximize your
ROI and the practical application of learning back on the job.

2012 broadcasts
• Walter Isaacson on Timeless Leadership: Leadership Lessons from Steve Jobs, Albert
Einstein and Benjamin Franklin – September 18, 2012
• Eric Olson on Teambuilding and Leadership in the 21st Century – October 10, 2012
• Mark Samuel on Unleash the Power of an Accountable Organization – November 14, 2012
• Sylvia Hewlett on Top Talent: How to Reengage and Reenergize your Workforce –
December 13, 2012

On-demand broadcasts (over 80 broadcasts available)
• Dan Heath on How to Change when Change is Hard
• Malcolm Gladwell on Why People are Successful
• John Kotter on Leading Change
• Benazir Bhutto on Diversity


Linkage Thought Leader Broadcasts (library)
Dr. Warren Phil Ken Madeleine
Bennis Harkins Blanchard Albright
World’s foremost CEO and founder Management expert; Former US
authority on of Linkage; author, author, The One Secretary
leadership In Search of Minute Manager of State
Leadership

Gen. Thomas Meg Marcus Malcolm
Kolditz Wheatley Buckingham Gladwell
Former Head of Author, Leadership Author, Go Put Author,
Leadership at West and the New Science Your Strengths Outliers
Point; author, In to Work
Extremis Leadership

Tom Peters David Doris Kearns Bill
The “ur-guru” of Goodwin
Allen George
management as Pulitzer Prize-
Author, Getting Former CEO
labeled by Fortune; winning author;
Things Done of Medtronic
Best-selling author, world-renowned
Re-Imagine historian

Thomas Howard Patrick Steven
Friedman Schultz Lencioni Shapiro
Chairman and Author, Best
Author, The Best-selling
CEO of Starbucks Practices are
World Is Flat author of The Five
Stupid; Exclusive
Dysfunctions
Linkage Partner
of a Team

Charlene Li Marshall Robert E.
Author, Open Goldsmith Knowling, Jr.
Leadership: How Author, What Got Chairman, Eagles
Social Technology You Here Won’t Landing Partners
Can Transform the Get You There
Way You Lead


Industry Leading Research & Measurement


About Linkage

Linkage works with leaders and leadership teams worldwide to build organizations that
produce superior results. For over 25 years, we have delivered on this promise by
strategically aligning leadership, talent, and culture within organizations globally. We do
this by providing strategic consulting on leadership development and talent
management topics and through our learning institutes, skill-building workshops,
tailored assessment services, and executive coaching.

Linkage is headquartered in Burlington, Massachusetts with operations in Atlanta,
Boston, New York, San Francisco, St. Louis and outside the U.S. in Athens, Bangalore,
Brussels, Bucharest, Buenos Aires, Hamilton, Hong Kong, Istanbul, Johannesburg,
Kuala Lumpur, Kuwait City, Mexico City, Rome, Sao Paulo, Seoul, Shanghai,
Singapore, Sydney, Vilnius.

Linkage
200 Wheeler Road
Burlington, MA 01803
781.402.5555
www.linkageinc.com
info@linkageinc.com
@LinkageInc


Linkage Corporate Overview

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