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THE GAP




          1
AN EXCERPT FROM:




H O W S TO R I E S C A N A D VA N C E YO U R B U S I N E S S , C A U S E A N D C A R E E R .




SHARLENE SONES
W W W. B R A N D S TO R I A .CO M
COPYRIGHT 2012 BY SHARLENE SONES/BRANDSTORIA PRESS
YOUR BRAND STORY IS NOT DEFINED BY YOU ALONE:




    IT’S ALSO SHAPED
BY THE PERCEPTIONS
    AND VIEWPOINT OF

                    Others

           E M P LOY E E S S TA K E H O L D E R S

             CUSTOMERS PROSPECTS

            INFLUENCERS INVESTORS



3
DEFINED &
DELIVERED
 BY THE PEOPLE WHO WORK FOR AND WITH YOU,

I N W H AT C A N B E O R S E E M L I K E I R R AT I O N A L G LO R Y




                                                                       4
THEIR
              STORIES
                               Are
                       YOUR
              REALITY


               “ W E D O N ’ T H AV E T H E R E S O U R C E S ”

         “OUR BUDGET ISN’T BIG ENOUGH TO WIN”

         “THE COMPETITION IS JUST TOO STRONG”

    “ L E A D E R S H I P D O E S N ’ T R E A L LY WA N T T O C H A N G E ”

          “THERE IS NO CLEAR PLAN FOR GROWTH”


5
ARE THEY ALIGNED TO




YOU R S T R AT E GY ?


                        6
T O S TAY O N T R A C K :




7
The Story Gap



    THE
DIFFERENCE
 BETWEEN
 YOUR DESIRED STORY
             and
  T H E O N E ( S ) R E A L LY
       BEING TOLD




                                 8
FA I L U R E
    TO MIND THE GAP CAN HAVE
    SERIOUS CONSEQUENCES.
    FOR YOUR BRAND,
    A POTENTIALLY FATAL FLAW

    SIMILAR TO THE DANGER LURKING FROM A

    FA I LU R E TO M I N D T H E G A P O N LO N D O N ’ S T U B E ,

    S T E P P I N G S A F E LY O V E R T H E G A P B E T W E E N T R A I N

    A N D P L AT F O R M

9
S T R AT E G I S T, L E A D E R , P R OT E C TO R

         OF BRAND & BUSINESS




YOUR JOB:
         Relentessly
FIND AND WORK TO

 CLOSE THE GAPS



                                                     10
THE STORY GAP             Revealed:
W H AT D O E S C A D I L L A C S TA N D F O R ?




                           CAD 4 LIFE




  5 DIFFERENT PEOPLE RESPOND WITH 5 DIFFERENT ANSWERS:

         A M Y G R A N D PA R E N T S ’ C A R

           B G A S G U Z Z L E R C E LV I S

    D B I G , F L OAT I NG B OAT-L I K E R I D E

               EHIP-HOP URBAN




                 W H AT C A D I L L A C S AY S :

  T H E N E W S TA N DA R D O F T H E WO R L D

                                                         11
BE HONEST AND ASK YOURSELF:




        W H AT D O YO U
         R E A L LY WA N T
     FROM THE PEOPLE
     WHO INFLUENCE
                Your Success?

     “ B U Y- I N ” O R “ O N - B O A R D I N G ” I S M O R E A B O U T

     WA N T I N G P E O P L E TO J U S T AG R E E W I T H YO U .

         WHEN YOU ASK FOR FEEDBACK DO YOU

                   R E A L LY, R E A L LY WA N T I T ?




12
I F YO U WA N T TO I N F LU E N C E T H E M

T O B U Y, F O L L O W O R B E L I E V E




CONSIDER
Their S T O R Y

                                              13
C U LT U R E E AT S S T R AT E G Y



FOR
B R E A K-
FA S T                                -PETER DRUCKER




C U LT U R E



TRI-
UMPHS
VISION
     14
                                         -PHIL COOKE
TO KNOW PEOPLE
     WE MUST KNOW
        their story.




        - DA N P. M C A DA M S


15
STORIES CONSTITUTE

a uniquely powerful currency
I N H U M A N R E L AT I O N S H I P S .




             - H OWA R D G A R D N E R


                                           16
To        SUCCEED WE
SEEK                 relationship.

                     WA N T A J O B ?
         E S TA B L I S H R E L AT I O N S H I P S I N
           A NETWORK TO HELP YOU.


              WA N T TO S E L L M O R E ?
C R E AT E R E L AT I O N S H I P S W I T H C U S TO M E R S
 B Y C O N S I S T E N T LY D E L I V E R I N G O N Y O U R
            P R O M I S E TO G A I N T R U S T.




                                                               17
“OUR SUCCESS HAS

     R E A L LY B E E N B A S E D O N

            partnerships
          FROM THE VERY

            BEGINNING.”




                - B I L L G AT E S



18
W H AT ’ S T H E # 1 T R A I T T H AT H A S L E D TO YO U R S U C C E S S ?




               “I Love People”

      “ P H Y S I C A L AT H L E T I C A B I L I T Y

                 IS A DIME A DOZEN

                                  BUT

                 R E L AT I O N S H I P S A R E

                        EVERYTHING”




- BILLIE JEAN KING TENNIS CHAMPION, ENTREPRENEUR
AND LEADER FOR SOCIAL CHANGE

                                                                               19
People   WHO WILL
U N D E R S TA N D O U R
S I T U AT I O N S A N D
H E L P U S S O LV E O U R
PROBLEMS


   H U M A N R E L AT I O N S H I P & I N T E R A C T I O N

C A N B R I N G VA L U E & M E A N I N G TO O U R L I V E S .
R E P R E S E N T I N G VA L U E C R E AT I O N AT I T S F I N E S T.




                                                                        20
YOUR GOAL




                    BUILD
                   TRUST
                 THROUGH
                   Relationship
                    WITH
                  PEOPLE
21
BY FINDING COMMON BONDS AND



CONNECT-
ING THE
DOTS
A   QUICK CONNECTION

B   COMMONALITIES

C   OPPORTUNITIES

D   A FA S T T R AC K F O R W H Y YO U S H O U L D C A R E




                                                             22
GIVING PEOPLE THE

OPPORTUNITY TO HIGHLIGHT




  THEIR
  OWN
  Stories
                           23
NOBODY CARES ABOUT YOUR
  C O M PA N Y O R P R O D U C T.
 THEY CARE ABOUT THEIR
OWN DREAMS AND GOALS.




         Help them achieve
         their aspirations

             - HENRY FORD


                                    24
LEVERAGE THE POWER OF EVERYONE
         AS A STORYTELLER AND POWERFUL
         C ATA LY S T F O R Y O U R B R A N D S T O R Y.




          STORY BASED
              C A M PA I G N S
        CA N I N T E G R AT E
     FA M I L I A R C O N C E P T S
         AND VEHICLES:


        BLOGS VIDEO FORUMS EVENTS
            A D V E R T I S I N G D I S P L AY S

25
T H E VA L U E :




DELIVERING
         Meaning

HELPING PEOPLE RISE ABOVE THE

M A R K E T C H A O S TO U N D E R S TA N D

T H E S T O R I E S AT P L AY A N D T H E I R

  I M P L I C AT I O N S F O R B U S I N E S S .




                                                   26
ENABLING:




M A R K E T I N G C A M PA I G N S

T H AT WO R K

EFFECTIVE LEADERSHIP

IMPROVED NETWORKING

BETTER SEO

S T R AT E G I E S T H AT

LIVE AND SUCCEED


                                     27
Artfully
      POSITIONING YOUR

         BRAND FOR:


     OPPORTUNITY
      POTENTIAL
       SUCCESS

28
THE

AUTHENTICITY
 OF OUR STORIES

    PROVIDE THE



 REAL-LIFE
   PROOF AND

    SUPPORT


                  29
S O , I F Y O U R E A L LY WA N T M O R E T H A N A




     MARKETING
     SHOT IN
     THE ARM

     C O N S I D E R H O W Y O U A C T I V E LY

     C U LT I VAT E , N U R T U R E A N D D E L I V E R

     YOUR STORIES TO REINFORCE AND

     S U S TA I N YO U R B R A N D



30
MORE

     MEANINGFUL THAN

     A C A M PA I G N


      C R E AT E , S U P P O R T A N D L I V E A



     Storied Position

31
S TA R T L E V E R A G I N G YO U R S TO R Y




                Give
PEOPLE ANOTHER
  REASON TO
              Care.


                                                  32
ABOUT THE AUTHOR

     Sharlene Sones is a brand-building and marketing specialist that understands the power of a story
     to sell your product, advance an idea, communicate your value and point the way toward potential.

     As Founder of Brandstoria, Sharlene helps entrepreneurs and organizations tap into the heart of
     their brand. Her approach is rooted in experience launching hundreds of products in sports and
     entertainment, when she’d think about the strategy for a new product based on its fit with the
     larger story people held about the brand. Today, she connects this storytelling perspective with
     traditional branding practices that can surprise and delight in ways that matter.

     Over the past decade, Sharlene’s worked with and consulted to a wide range of agencies,
     organizations and global brands including Benetton Sportsystem, Spalding Sports Worldwide,
     LPGA, Tiffany & Co, University of Pennsylvania, Sigma Designs, IMS Health, Forefront Records,
     Barnes & Noble Collegiate, Womens Sports Foundation and more.

     She’s a frequent presenter of workshops and keynotes at conferences including Jeff Pulver’s
     BrandsConf, Reinvention Summit, and The Babson Forum on Entrepreneurship.

     When she’s not working on someone else’s story – she’s living out her own in Pennsylvania’s
     beautiful Lehigh Valley, or, as she refers to it, “the deep, deep, deep suburbs of NYC.” And while
     she’s put aside a single-engine airplane in favor of a bicycle, you can find Sharlene using power
     tools: creating something on a wood lathe (Bowl? Pen? Art?) or tackling a DIY home project.

     Sharlene earned her graduate degree in organizational dynamics from the University of
     Pennsylvania and holds a B.S. in management from Babson College, where she serves on the board
     of the Babson Alumni Association.
33
Thank You!
       BRANDSTORIA.COM




34

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Mind the Gap

  • 2. AN EXCERPT FROM: H O W S TO R I E S C A N A D VA N C E YO U R B U S I N E S S , C A U S E A N D C A R E E R . SHARLENE SONES W W W. B R A N D S TO R I A .CO M COPYRIGHT 2012 BY SHARLENE SONES/BRANDSTORIA PRESS
  • 3. YOUR BRAND STORY IS NOT DEFINED BY YOU ALONE: IT’S ALSO SHAPED BY THE PERCEPTIONS AND VIEWPOINT OF Others E M P LOY E E S S TA K E H O L D E R S CUSTOMERS PROSPECTS INFLUENCERS INVESTORS 3
  • 4. DEFINED & DELIVERED BY THE PEOPLE WHO WORK FOR AND WITH YOU, I N W H AT C A N B E O R S E E M L I K E I R R AT I O N A L G LO R Y 4
  • 5. THEIR STORIES Are YOUR REALITY “ W E D O N ’ T H AV E T H E R E S O U R C E S ” “OUR BUDGET ISN’T BIG ENOUGH TO WIN” “THE COMPETITION IS JUST TOO STRONG” “ L E A D E R S H I P D O E S N ’ T R E A L LY WA N T T O C H A N G E ” “THERE IS NO CLEAR PLAN FOR GROWTH” 5
  • 6. ARE THEY ALIGNED TO YOU R S T R AT E GY ? 6
  • 7. T O S TAY O N T R A C K : 7
  • 8. The Story Gap THE DIFFERENCE BETWEEN YOUR DESIRED STORY and T H E O N E ( S ) R E A L LY BEING TOLD 8
  • 9. FA I L U R E TO MIND THE GAP CAN HAVE SERIOUS CONSEQUENCES. FOR YOUR BRAND, A POTENTIALLY FATAL FLAW SIMILAR TO THE DANGER LURKING FROM A FA I LU R E TO M I N D T H E G A P O N LO N D O N ’ S T U B E , S T E P P I N G S A F E LY O V E R T H E G A P B E T W E E N T R A I N A N D P L AT F O R M 9
  • 10. S T R AT E G I S T, L E A D E R , P R OT E C TO R OF BRAND & BUSINESS YOUR JOB: Relentessly FIND AND WORK TO CLOSE THE GAPS 10
  • 11. THE STORY GAP Revealed: W H AT D O E S C A D I L L A C S TA N D F O R ? CAD 4 LIFE 5 DIFFERENT PEOPLE RESPOND WITH 5 DIFFERENT ANSWERS: A M Y G R A N D PA R E N T S ’ C A R B G A S G U Z Z L E R C E LV I S D B I G , F L OAT I NG B OAT-L I K E R I D E EHIP-HOP URBAN W H AT C A D I L L A C S AY S : T H E N E W S TA N DA R D O F T H E WO R L D 11
  • 12. BE HONEST AND ASK YOURSELF: W H AT D O YO U R E A L LY WA N T FROM THE PEOPLE WHO INFLUENCE Your Success? “ B U Y- I N ” O R “ O N - B O A R D I N G ” I S M O R E A B O U T WA N T I N G P E O P L E TO J U S T AG R E E W I T H YO U . WHEN YOU ASK FOR FEEDBACK DO YOU R E A L LY, R E A L LY WA N T I T ? 12
  • 13. I F YO U WA N T TO I N F LU E N C E T H E M T O B U Y, F O L L O W O R B E L I E V E CONSIDER Their S T O R Y 13
  • 14. C U LT U R E E AT S S T R AT E G Y FOR B R E A K- FA S T -PETER DRUCKER C U LT U R E TRI- UMPHS VISION 14 -PHIL COOKE
  • 15. TO KNOW PEOPLE WE MUST KNOW their story. - DA N P. M C A DA M S 15
  • 16. STORIES CONSTITUTE a uniquely powerful currency I N H U M A N R E L AT I O N S H I P S . - H OWA R D G A R D N E R 16
  • 17. To SUCCEED WE SEEK relationship. WA N T A J O B ? E S TA B L I S H R E L AT I O N S H I P S I N A NETWORK TO HELP YOU. WA N T TO S E L L M O R E ? C R E AT E R E L AT I O N S H I P S W I T H C U S TO M E R S B Y C O N S I S T E N T LY D E L I V E R I N G O N Y O U R P R O M I S E TO G A I N T R U S T. 17
  • 18. “OUR SUCCESS HAS R E A L LY B E E N B A S E D O N partnerships FROM THE VERY BEGINNING.” - B I L L G AT E S 18
  • 19. W H AT ’ S T H E # 1 T R A I T T H AT H A S L E D TO YO U R S U C C E S S ? “I Love People” “ P H Y S I C A L AT H L E T I C A B I L I T Y IS A DIME A DOZEN BUT R E L AT I O N S H I P S A R E EVERYTHING” - BILLIE JEAN KING TENNIS CHAMPION, ENTREPRENEUR AND LEADER FOR SOCIAL CHANGE 19
  • 20. People WHO WILL U N D E R S TA N D O U R S I T U AT I O N S A N D H E L P U S S O LV E O U R PROBLEMS H U M A N R E L AT I O N S H I P & I N T E R A C T I O N C A N B R I N G VA L U E & M E A N I N G TO O U R L I V E S . R E P R E S E N T I N G VA L U E C R E AT I O N AT I T S F I N E S T. 20
  • 21. YOUR GOAL BUILD TRUST THROUGH Relationship WITH PEOPLE 21
  • 22. BY FINDING COMMON BONDS AND CONNECT- ING THE DOTS A QUICK CONNECTION B COMMONALITIES C OPPORTUNITIES D A FA S T T R AC K F O R W H Y YO U S H O U L D C A R E 22
  • 23. GIVING PEOPLE THE OPPORTUNITY TO HIGHLIGHT THEIR OWN Stories 23
  • 24. NOBODY CARES ABOUT YOUR C O M PA N Y O R P R O D U C T. THEY CARE ABOUT THEIR OWN DREAMS AND GOALS. Help them achieve their aspirations - HENRY FORD 24
  • 25. LEVERAGE THE POWER OF EVERYONE AS A STORYTELLER AND POWERFUL C ATA LY S T F O R Y O U R B R A N D S T O R Y. STORY BASED C A M PA I G N S CA N I N T E G R AT E FA M I L I A R C O N C E P T S AND VEHICLES: BLOGS VIDEO FORUMS EVENTS A D V E R T I S I N G D I S P L AY S 25
  • 26. T H E VA L U E : DELIVERING Meaning HELPING PEOPLE RISE ABOVE THE M A R K E T C H A O S TO U N D E R S TA N D T H E S T O R I E S AT P L AY A N D T H E I R I M P L I C AT I O N S F O R B U S I N E S S . 26
  • 27. ENABLING: M A R K E T I N G C A M PA I G N S T H AT WO R K EFFECTIVE LEADERSHIP IMPROVED NETWORKING BETTER SEO S T R AT E G I E S T H AT LIVE AND SUCCEED 27
  • 28. Artfully POSITIONING YOUR BRAND FOR: OPPORTUNITY POTENTIAL SUCCESS 28
  • 29. THE AUTHENTICITY OF OUR STORIES PROVIDE THE REAL-LIFE PROOF AND SUPPORT 29
  • 30. S O , I F Y O U R E A L LY WA N T M O R E T H A N A MARKETING SHOT IN THE ARM C O N S I D E R H O W Y O U A C T I V E LY C U LT I VAT E , N U R T U R E A N D D E L I V E R YOUR STORIES TO REINFORCE AND S U S TA I N YO U R B R A N D 30
  • 31. MORE MEANINGFUL THAN A C A M PA I G N C R E AT E , S U P P O R T A N D L I V E A Storied Position 31
  • 32. S TA R T L E V E R A G I N G YO U R S TO R Y Give PEOPLE ANOTHER REASON TO Care. 32
  • 33. ABOUT THE AUTHOR Sharlene Sones is a brand-building and marketing specialist that understands the power of a story to sell your product, advance an idea, communicate your value and point the way toward potential. As Founder of Brandstoria, Sharlene helps entrepreneurs and organizations tap into the heart of their brand. Her approach is rooted in experience launching hundreds of products in sports and entertainment, when she’d think about the strategy for a new product based on its fit with the larger story people held about the brand. Today, she connects this storytelling perspective with traditional branding practices that can surprise and delight in ways that matter. Over the past decade, Sharlene’s worked with and consulted to a wide range of agencies, organizations and global brands including Benetton Sportsystem, Spalding Sports Worldwide, LPGA, Tiffany & Co, University of Pennsylvania, Sigma Designs, IMS Health, Forefront Records, Barnes & Noble Collegiate, Womens Sports Foundation and more. She’s a frequent presenter of workshops and keynotes at conferences including Jeff Pulver’s BrandsConf, Reinvention Summit, and The Babson Forum on Entrepreneurship. When she’s not working on someone else’s story – she’s living out her own in Pennsylvania’s beautiful Lehigh Valley, or, as she refers to it, “the deep, deep, deep suburbs of NYC.” And while she’s put aside a single-engine airplane in favor of a bicycle, you can find Sharlene using power tools: creating something on a wood lathe (Bowl? Pen? Art?) or tackling a DIY home project. Sharlene earned her graduate degree in organizational dynamics from the University of Pennsylvania and holds a B.S. in management from Babson College, where she serves on the board of the Babson Alumni Association. 33
  • 34. Thank You! BRANDSTORIA.COM 34