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TBWADIEGO
     THE FLIRT MODEL:
 KEY ISSUES IN COLLECTIVE
CUSTOMER COLLABORATION


         TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
Sami Viitamäki




    TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
COLLECTIVE CUSTOMER
  COLLABORATION




       TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
Marketing Now
   1.000.000
    100.000
     10.000
      1000
       100
        10



    TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
SO HOW DO WE
 DO IT RIGHT?




    TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
THE FLIRT MODEL




     TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
WHERE DO WE START?




       TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
Customer
         SCOPE
                         Participants




 Business
Objectives
                     FOCUS          DEPTH




                        Organization
             SCALE
                        Capabilities




               TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
EVALUATION
ORGANIZATION                        BUSINESS OBJECTIVES                      PARTICIPANTS




                                             Product
                             Innovation                     Marketing
                                           Development
    RISK                                                                     COMMITMENT


                Decision
                making


                Voting &
                 Rating                         COSTS/BENEFITS

                 Closed
               Submission



                                   TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
WHAT WILL WE
TALK ABOUT?




    TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
FOCUS   LANGUAGE




                   TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
SOCIAL
              OBJECTS




FOCUS   LANGUAGE




                   TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
HOW WILL WE
TALK ABOUT IT?




    TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
7 Building Blocks of the social web

                Sharing              Presence




      Conversations       Identity        Relationships




                Groups           Reputation


                                            http://nform.ca/publications/social-software-building-block

                      TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
Sharing              Presence




Conversations       Identity        Relationships




          Groups           Reputation


                                      http://nform.ca/publications/social-software-building-block

                TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
Sharing              Presence




Conversations       Identity        Relationships




          Groups           Reputation


                                      http://nform.ca/publications/social-software-building-block

                TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
Sharing              Presence




Conversations       Identity        Relationships




          Groups           Reputation


                                      http://nform.ca/publications/social-software-building-block

                TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
SOCIAL
               OBJECTS




                         SOCIAL
FOCUS   LANGUAGE INTERACTION




                   TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
WHAT'S OUR ROLE?




      TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
SOCIAL
               OBJECTS




                         SOCIAL
FOCUS   LANGUAGE INTERACTION




             ORGANIZATION
               PRESENCE




                    TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
WHAT'S IN IT FOR THE
  PARTICIPANT?




        TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
FOCUS   LANGUAGE INCENTIVES




                 TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
INTRINSIC




FOCUS   LANGUAGE INCENTIVES




                 TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
INTRINSIC




                                  EXTRINSIC
FOCUS   LANGUAGE INCENTIVES      IMMATERIAL




                 TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
INTRINSIC




                                  EXTRINSIC
FOCUS   LANGUAGE INCENTIVES      IMMATERIAL




                          EXTRINSIC
                          MATERIAL




                 TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
HOW DO I STAY IN CONTROL?




          TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
FOCUS   LANGUAGE INCENTIVES        RULES




                 TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
INITIATION




FOCUS   LANGUAGE INCENTIVES        RULES




                 TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
INITIATION




                                                CREATION &
FOCUS   LANGUAGE INCENTIVES        RULES       INTERACTION




                 TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
                               http://www.flickr.com/photos/iboy_daniel/66954315/
INITIATION




                                                CREATION &
FOCUS   LANGUAGE INCENTIVES        RULES       INTERACTION




                                         IP & LEGAL




                 TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
HOW DO I
MAKE IT HAPPEN?




     TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
FOCUS   LANGUAGE INCENTIVES         RULES          TOOLS




                  TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
PLATFORM




FOCUS   LANGUAGE INCENTIVES      RULES          TOOLS




                      TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
PLATFORM




FOCUS   LANGUAGE INCENTIVES      RULES          TOOLS         CREATION




                      TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
PLATFORM




FOCUS   LANGUAGE INCENTIVES      RULES          TOOLS         CREATION




                                                     MONITORING
                                                         &
                                                       ACTION




                      TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
Creation &    IP transfer                                     Creation &
                                                       Platform
       Interaction    & Legal                                        Interaction



                                 Scale of      Customer                     Monitoring &
Initiation       RULES                                            TOOLS
                                 Activity     Participants                    Action



                      Business                         Depth of
                                         FOCUS
                     Objectives                        Activity



Extrinsic                        Scope of    Organization                      Social
             INCENTIVES                                   LANGUAGE
material                          Activity   Capabilities                      Objects



        Extrinsic                                   Organization         Social
                         Intrinsic                   Presence         Interaction
       immaterial


                                      TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
FOCUS   LANGUAGE INCENTIVES        RULES          TOOLS




                 TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
DIEGO

      Strategy for Growth
      Knowhow and Skill
  Management and Training
…For the Networked Environment
            TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
F       L             I             R               T


    P       L               U               S




                TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
FOCUS   LANGUAGE INCENTIVES          RULES          TOOLS



   POWERFUL   LIVING AN   UNBEATABLE       SURPRISE
     STORY    ADVENTURE    CONTENT         & DELIGHT




                   TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°
Thank You!
    Sami Viitamäki
    TBWADIEGO
sami.viitamaki@diego.fi
www.samiviitamaki.com

       TBWAPHSPOINTERTANGOTEQUILATOPICDIEGONORTH°

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