PurpleC is an IT services company established in 2000 based in Cowes, Australia. They offer various managed service options for monitoring, maintaining, and supporting clients' IT infrastructure, including server monitoring, desktop support, software updates and patching. Their service tiers are Monitor & Maintain, Gold, and Platinum, with higher tiers providing more comprehensive support like onsite assistance and guaranteed response times. Pricing varies based on the number and type of devices supported.

1. PurpleC
Managed Service Options
PurpleC Managed Service Options 1

2. About Us
 Established in May , 2000
 Based in Cowes
 Designated Helpdesk providing 365 day service to our clients
 Authorised partners for Microsoft , Dell and Hewlett Packard
 Leading IT Provider in South Gippsland
 Over 50 years combined experience within the IT Industry
PurpleC Managed Service Options 2

3. What we do
 IT Support
 Web Development
 Digital Marketing
 Consulting
 Hardware Sales
 Software Sales
 Consumables and Accessories Sales
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4. Our Clients
PurpleC Managed Service Options 4

5. Our Capabilities
 Currently managing 956 desktops/ laptops and 68 Servers
 Ability to service clients nationally
 Support available 365 Days per year
 Extensive reporting - Internet usage , Software catalogues , Network health checks , Daily Job
Lists , Project Tracking
 Dell and Hewlett Packard Authorised Reseller
 Microsoft Gold Certified Partner
 Console Gold Certified partner
 Custom made website and application development
 Consumables and Accessories Sales
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6. IT Support
Item Monitor Monitor & Maintain Gold Platinum
Server Monitoring Y Y Y Y
Desktop Monitoring Y Y Y Y
Anti Virus Monitoring Y Y Y Y
Reporting y y y Y
Sever Maintenance Y Y Y
Desktop Maintenance Y Y Y
MS Patch Management Y Y Y
Essential Software Deployment and Updates Y Y Y
Discounted Call Outs and Travel Y Y Y
Discounted Emergency Response Y Y Y
Guarenteed Response Times Y Y Y
Access to after hours and weekend support Y Y Y
Remote Support Y Y
Printer Support Y Y
Software Support Y Y
Internet Monitoring Y Y
Internet Security Y Y
Offsite Back Up Y Y
Site Visits Y Y
Consulting Y Y
Quarterly Reviews Y Y
Onsite Support & Workshop Y
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7. Managed Service Agreements : Monitor & Maintain Model
 12 Month Contract
 Onsite and remote / helpdesk support not included
 Server Monitoring and Maintenance
 Desktop Monitoring and Maintenance
 Antivirus Monitoring
 Monthly performance reporting on servers and network
 Software cataloguing and automatic upgrades
 Microsoft Patch Management
 Discounted call outs and travel
 Discounted emergency response
 Guaranteed response times for Level Critical escalation
 Access to after hours support and weekend support
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8. Managed Service Agreements : Gold Model
 12 Month Contract
 Onsite Support not included
 Unlimited remote support for Servers, PC’s , laptops and printers .
 Guaranteed response times - 1 Hour response for critical Level 1 escalations
 After hours and Weekend support
 Daily remediation and preventative maintenance , daily monitoring , MS patch management for all
hardware
 Software cataloguing and automatic upgrades
 Daily Virus definition updates , monitoring and alerting
 Installation , management and monthly reporting of Net Assure , Internet productivity and security
system
 No Emergency Response Fee , Discounted call out fee , Onsite support charged at 15 min increments
 Bi Monthly on site visit to review infrastructure and ensure correct processes are established
 Allocation of 1 hour per month for consulting purposes
 Monthly performance reporting on servers and network
 Quarterly meeting to discuss overall IT performance
 Fixed monthly cost , with onsite charges “pay as you go”
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9. Managed Service Agreements : Platinum Model
 12 Month Contract
 Unlimited onsite support
 Unlimited remote support for Servers, PC’s , laptops and printers .
 All Workshop Support included
 Guaranteed response times - 1 Hour response for critical Level 1 escalations
 After hours and weekend support
 Daily remediation and preventative maintenance , daily monitoring , MS patch management for all
hardware
 Software cataloguing and automatic upgrades
 Daily Virus definition updates , monitoring and alerting
 Installation , management and monthly reporting of Net Assure , Internet productivity and security
system
 No Emergency Response Fee , No call out fee
 Monthly on site visit to review infrastructure and ensure correct processes are established
 Allocation of 1 hour per month for consulting purposes
 Monthly performance reporting on servers and network
 Quarterly meeting to discuss overall IT performance
 Fixed monthly cost , with no additional charges
PurpleC Managed Service Options 9

10. Pricing
Monitor & Maintain
Description Quantity Per Mth ex GST Total per mth ex GST
Site/ Network 0 $0.00 $0.00
Servers 3 $100.00 $300.00
Desktops / Notebooks 11 $25.00 $275.00
Thin Client 19 $0.00 $0.00
Network Printers 22 $0.00 $0.00
Total $575.00
Gold
Description Quantity Per Mth ex GST Total per mth ex GST
Site/ Network 2 $75.00 $150.00
Servers 3 $200.00 $600.00
Desktops / Notebooks 11 $35.00 $385.00
Thin Client 19 $15.00 $285.00
Network Printers 22 $10.00 $220.00
Total $1,640.00
Platinum
Description Quantity Per Mth ex GST Total per mth ex GST
Site/ Network 2 $75.00 $150.00
Servers 3 $300.00 $900.00
Desktops / Notebooks 11 $60.00 $660.00
Thin Client 19 $15.00 $285.00
Network Printers 22 $20.00 $440.00
Total $2,435.00
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