April 2, 2013 City Council Agenda packet

NOTICE OF A PUBLIC MEETING

AN AGENDA OF A REGULAR MEETING OF THE CITY COUNCIL
THE CITY OF SAN ANGELO, TEXAS
9:00 A.M. - Tuesday, April 2, 2013
McNease Convention Center, South Meeting Room
500 Rio Concho Drive
San Angelo, TX 76903

THE MCNEASE CONVENTION CENTER IS ACCESSIBLE TO PERSONS WITH DISABILITIES.
ACCESSIBLE ENTRIES AND SPECIALLY MARKED PARKING SPACES ARE AVAILABLE AT BOTH
MAIN ENTRANCES AT SURBER DRIVE AND RIO CONCHO DRIVE. IF ADDITIONAL ASSISTANCE
IS NEEDED TO OBSERVE OR COMMENT, PLEASE NOTIFY THE OFFICE OF THE CITY CLERK,
ROOM 210, CITY HALL, 657-4405, AT LEAST 24 HOURS PRIOR TO THE MEETING.

City Council meetings are broadcast on Channel 17-Government Access at 10:30 A.M. and 7:00 P.M. every
day for two weeks beginning on the Thursday after each meeting.

As a courtesy to those in attendance, please place your cell phone on “Silent” or “Vibrate”
Thank You!

I. OPEN SESSION (9:00 A.M.)
A. Call to Order
B. Prayer and Pledge
"Honor the Texas flag; I pledge allegiance to thee, Texas, one state under God, one and indivisible.”
C. Proclamations
Arrive Alive – Don’t Text and Drive Month, April 2013, to be accepted by Texas Research Institute of
Young Scholars (TRIYS), Fort Concho Elementary 5th Graders, Hannah Brown, Drew Eisenbach, Holly
Esposito, Mariah Martinez, and Emily Montoya; and Mr. David Hooks, Teacher
National Service Recognition Day, April 9, 2013, to be accepted by Dolores Schwertner, Concho Valley
RSVP Director; Sylvia Nombrano, Senior Companion Director, and Lindsey Elliott, Foster Grandparent
Director
National Public Health Week, April 1-7, 2013, to be accepted by Marie Aguilar, Nursing Manager, Kevin
Little and Cal Hurley, Environmental Health Inspectors, Bertha Trevino, Environmental Health
Administrative Assistant, Gloria Hale, WIC Manager, James Flores, Code Compliance Manager, and Julie
Vrana, Animal Services Manager
Animal Services and Tom Green County Sheriff’s Office and Trustee Program Appreciation Day, April 2,
2013, to be accepted by Julie Vrana, Animal Services Manager, David Jones, Tom Green Co. Sheriff, and
Jeremy Hunt, Jailer
A Special Time of Prayer for Rain, April 14, 2013, to be accepted by Bishop Michael Pfeifer, O.M.I,
Sacred Heart Cathedral
D. Recognition
Rex Rogers, for winning the contest suggesting the name for the City’s government access channel SATV

City Council Agenda Page 1 of 5 April 2, 2013

E. Public Comment
The Council takes public comment on all items in the Regular Agenda. Public input on a Regular Agenda
item will be taken at its appropriate discussion. Public input on an item not on the Agenda or Consent
Agenda may be identified and requested for consideration by the Council at this time. The Council may
request an item to be placed on a future agenda, or for a Consent Agenda item, to be moved to the Regular
Agenda for public comment.

II. CONSENT AGENDA
1. Consideration of approving the March 19, 2013 City Council Regular meeting minutes
2. Consideration of selecting Selectron Technologies, Inc. for RFP BR-01-12 Interactive Voice Response
System in the amount of $35,000.00 for providing, implementing, and maintaining an automated
phone-in water billing credit card payment system, authorizing staff to negotiate a contract, and
authorizing the City Manager to execute said contract (submitted by Water Utilities Director Ricky
Dickson)
3. Consideration of selecting Rene Bates Auctioneers for RFP VM-02-13 Auctioneering Services,
authorizing staff to negotiate a contract, and authorizing the City Manager or designee to execute said
contract (submitted by Vehicle Maintenance Superintendent Patrick Frerich)
4. Consideration of approving special recreational lease agreement in substantially the attached form with
Jorge R. Ellis and wife, Amy C. Ellis for an area 0.656 acre of land out of Lot 11, Block 1, Group Four,
Lake Nasworthy Addition and authorizing the Water Utilities Director to execute the same (submitted
Water Utilities Director Ricky Dickson)
5. Consideration of adopting a Resolution authorizing the City Manager to execute Amendment No. 2 to
the contract between the City and Delta Dental Insurance Company, which contract was effective
January 1, 2012, to provide that retired employees of the city of San Angelo and their dependents
become eligible for dental insurance coverage effective January 1, 2013, for stated monthly premiums
payable by the insured retired employee, provided they meet employer eligibility requirements
(submitted by Human Resources Lisa Marley)
6. Consideration of a request to release a utility easement in the Wade & Turner Addition, first replat in
block one, running parallel to West 14th and 15th streets between Martin Luther King Drive and North
Bryant Boulevard, in northwest San Angelo (submitted by Interim Director of Development Services
AJ Fawver)
7. Consideration of adopting a Resolution authorizing the City Manager to execute a Neighborhood
Stabilization Program (NSP) One Program Income Reservation System Participation Agreement with
the Texas Department of Housing and Community Affairs for purposes of providing continued
administration of the award of NSP funds under Contract No. 7709999128, and commitment of funds
(submitted by Neighborhood and Family Services Director Bob Salas)
8. Second hearing and consideration of adopting an Ordinance amending the 2012-2013 Budget for new
projects, incomplete projects, capital projects and grants (submitted by Budget Analyst Steve
Mahaffey)
AN ORDINANCE OF THE CITY OF SAN ANGELO AMENDING THE BUDGET FOR THE
FISCAL YEAR BEGINNING OCTOBER 1, 2012, AND ENDING SEPTEMBER 30, 2013, FOR
NEW PROJECTS, INCOMPLETE PROJECTS, AND GRANTS
9. Second Hearing and consideration of introducing an Ordinance amending the allocation method of
Hotel Occupancy Tax and related matters (submitted by Assistant City Manager/Chief Financial
Officer Michael Dane)
AN ORDINANCE AMENDING THE CODE OF ORDINANCES OF THE CITY OF SAN
ANGELO, TEXAS, CHAPTER 5 “BUSINESS AND COMMERCE”, ARTICLE 5.800 “HOTEL

OCCUPANCY TAX”, SECTION 5.805 “PURPOSE AND DISTRIBUTION OF TAX”, BY
REPEALING SAID SECTION IN ITS ENTIRETY AND ADOPTING A NEW SECTION 5.805
ENTITLED, “USE OF REVENUE”, TO REMOVE THE MANDATED ALLOCATION OF
REVENUE FOR USES ON A FIXED PERCENTAGE BASIS AND TO PROVIDE FOR
ALLOCATION OF REVENUE FOR USES PERMITTED BY LAW AS CITY COUNCIL MAY
DETERMINE WILL PROVIDE THE BEST VALUE IN APPLICATION OF HOTEL OCCUPANCY
TAX REVENUE TO THE CITIZENS OF SAN ANGELO BY RESOLUTION FROM TIME TO
TIME
III. REGULAR AGENDA:
F. EXECUTIVE/CLOSED SESSION
Executive Session under the provision of Government Code, Title 5. Open Government; Ethics, Subtitle A.
Open Government, Chapter 551. Open Meetings, Subchapter D. Exceptions to Requirement that Meetings
be Open, Section 551.071(2) to consult with attorney on a matter in which the duty of the attorney to the
governmental body under the Texas Disciplinary Rules of Professional Conduct of the State Bar of Texas
clearly conflicts with this chapter on issues related to the landfill
be Open, Section 551.072 to deliberate the purchase, exchange, lease, or value of real property
be Open, Section 551.087 to discuss an offer of financial or other incentive to a company or companies
with whom the City of San Angelo is conducting economic development negotiations and which the City of
San Angelo seeks to have, locate, stay or expand in San Angelo

G. PUBLIC HEARING AND COMMENT

10. Presentation of the Downtown San Angelo, Inc. 3rd & 4th 2012 Quarterly Report
(Presentation by Executive Director Del Velasquez)
11. Demonstration and consideration of the Neptune N Sight IQ software which would allow citizens the
ability to access their utility data collected from the City’s automatic meter reading system and any
action in connection thereto
(Presentation by Water Utilities Director Ricky Dickson and Charlie Trimble of Neptune Technology
Group)
12. First Public Hearing and consideration of introduction of an Ordinance amending Chapter 12, Exhibit
“A” (Zoning Ordinance) of the Code of Ordinances, City of San Angelo
PD 07-01 (2013 amendment): Carrie & John Maier and Glenn & Peggy Rosser
AN ORDINANCE AMENDING CHAPTER 12, EXHIBIT “A” OF THE CODE OF ORDINANCES,
CITY OF SAN ANGELO, TEXAS, WHICH SAID EXHIBIT “A” OF CHAPTER 12 ADOPTS
ZONING REGULATIONS, USE DISTRICTS AND A ZONING MAP, IN ACCORDANCE WITH A
COMPREHENSIVE PLAN, BY CHANGING THE ZONING AND CLASSIFICATION OF THE
FOLLOWING PROPERTY, TO WIT: 3512 Ben Ficklin Road, located approximately 200 feet east
from the intersection of Ben Ficklin Road and South Bryant Boulevard. This property specifically
occupies approximately 10.8 acres in the southwest portion of a 73.9 acre tract of the E Hermes Survey
0174 Abstract 0349 in south central San Angelo, as indicated in Exhibit B of this Ordinance, changing
the zoning classification from Ranch & Estate (R&E) to Planned Development (PD) District;
PROVIDING FOR SEVERABILITY AND PROVIDING A PENALTY
(Presentation by Interim Director of Development Services AJ Fawver)

Z 13-08: Cho Walker
CITY OF SAN ANGELO, TEXAS, WHICH SAID EXHIBIT “A” OF CHAPTER 12 ADOPTS
ZONING REGULATIONS, USE DISTRICTS AND A ZONING MAP, IN ACCORDANCE WITH A
FOLLOWING PROPERTY, TO WIT: 1205 South Jackson Street; located approximately 75 feet
southwest from the intersection at South Jackson Street and West Avenue H. This property specifically
occupies the South Heights Addition, Block 6, Lots 2 and 3, in southwest San Angelo, changing the
zoning classification from a Single Family Residential (RS-1) to a Two-Family Residential (RS-2)
District; PROVIDING FOR SEVERABILITY AND PROVIDING A PENALTY
Z 13-09 AKA PD 07-03 (2013 Amendment): Jack Gabriel
CITY OF SAN ANGELO, TEXAS, WHICH SAID EXHIBIT “A” OF CHAPTER 12 ADOPTS ZONING
REGULATIONS, USE DISTRICTS AND A ZONING MAP, IN ACCORDANCE WITH A
FOLLOWING PROPERTY, TO WIT: a 7.938 acres at southwest corner of South Oxford Drive and A&M
Avenue in southwestern San Angelo, amending the zoning classification from a Planned Development (PD)
District (PD 07-03) previously approved for assisted group living to specifically add allowance for the
operation of a gymnastics academy; PROVIDING FOR SEVERABILITY AND PROVIDING A
PENALTY
Z 13-10: Mills Development INC
CITY OF SAN ANGELO, TEXAS, WHICH SAID EXHIBIT “A” OF CHAPTER 12 ADOPTS ZONING
FOLLOWING PROPERTY, TO WIT: An unaddressed tract occupying 8.895 acres of the Deaf & Dumb
Asylum Survey Number Two, Abstract 8211. This property was annexed into the City Limits on March 5,
2013 and is directly west from Mills Pass Drive along a proposed extension of Autumwood Trail. This
property specifically occupies a proposed subdivision titled, Prestonwood Addition, Section Two, Block 6,
Lots 1-18 and Prestonwood Addition, Section Two, Block 7, Lots 1-16 in southwest San Angelo, changing
the zoning classification from Ranch & Estate (R&E) to Single-Family Residential (RS-1) District;
16. Discussion and consideration of petition seeking annexation (to San Angelo’s City limits) of certain
properties situated immediately west/southwest of San Angelo and encompassing a vacant 24.484 acre
tract extending northwest from Mills Pass Drive, and located directly west of an 8.995 acre tract
annexed to the City Limits on March 5, 2013 that comprises the proposed Prestonwood Addition,
Section Two


17. Consideration of adopting a Resolution ratifying the filing of an application by the City of San Angelo
Development Corporation with the Texas State Energy Conservation Office for the installation of solar
panels and an electric vehicle charging station at the Spur Arena promoting and demonstrating
renewable energy technology and as a supplemental electrical source
(Presentation by Interim Economic Development Director Bob Schneeman)
18. Discussion of cost related to Texas Municipal Retirement System cost of living adjustment increase
(Presentation by Assistant City Manager/Chief Financial Officer Michael Dane)
19. Discussion on amending the Ordinance related to growth restrictions under Section 7.303 Weeds and
Vegetation and any action in connection thereto
(Requested by Councilmember Farmer and presentation by Code Compliance Manager James Flores)
H. FOLLOW UP AND ADMINISTRATIVE ISSUES

20. Consideration of and possible action on matters discussed in Executive/Closed Session, if needed
21. Consideration of approving various Board nominations by Council and designated Councilmembers:
a. Design and Historic Review Commission: Ryan Smith (SMD3) to an unexpired term September
2014
b. Tax Increment Reinvestment Zone: Del Velasquez (SMD3) to an unexpired term October 2013
22. Consideration of approving a Civil Service Commission nomination, Keith Hidalgo, by the City
Manager
23. Announcements and consideration of Future Agenda Items
24. Adjournment

Given by order of the City Council and posted in accordance with Title 5, Texas Government Code, Chapter
551, Wednesday, March 27, 2013, at 5:00 P.M.

/s/________________________
Alicia Ramirez, City Clerk


PROCLAMATION

WHEREAS, no text is worth dying for; and

WHEREAS, the purpose of the “Arrive Alive” campaign focuses heavily on
education, adding fuel to our efforts to reverse this growing road
safety problem; and

WHEREAS, it's important that every driver understand the risks of such a
dangerous behind-the-wheel activity, and we especially need to
reach the newest generation of driver, who are the most prolific
texters - with real solutions; and

WHEREAS, with texting drivers twenty three times more likely to be in an
accident, we must change attitudes, shift behaviors and save lives;
and

WHEREAS, in order to make a sustained change, everyone must do his or her
part to put an end texting and driving.

NOW, THEREFORE, I, Alvin New, Mayor of the City of San Angelo, Texas, on
behalf of the City Council, do hereby proclaim the month of March as

“ARRIVE ALIVE– DON’T TEXT AND DRIVE AWARENESS MONTH”

In San Angelo, Texas, and urge all citizens to take part in the spirit of this week and
pledge to never again text from behind the wheel of a moving vehicle.

IN WITNESS WHEREOF, I have hereunto set
my hand and caused the Seal of the City to be
affixed this 19th day of March, 2013.

THE CITY OF SAN ANGELO

___________________________
Alvin New, Mayor

Mayors Day of Recognition for National Service

WHEREAS, service to others is a hallmark of the American character, and central to how we
meet our challenges; and

WHEREAS, the nation’s mayors are increasingly turning to national service and volunteerism as
a cost-effective strategy to meet city needs; and,

WHEREAS, AmeriCorps and Senior Corps address the most pressing challenges facing our cities
and nation, from educating students for the jobs of the 21st century and supporting veterans and
military families to preserving the environment and helping communities recover from natural
disasters; and

WHEREAS, San Angelo has all three Senior Corps Programs; Concho Valley RSVP, Foster
Grandparent Program and Senior Companion Program, whose volunteers meet local community
needs on a daily basis; and,

WHEREAS, national service expands economic opportunity by creating more sustainable,
resilient communities and providing education, career skills, and leadership abilities for those
who serve; and

WHEREAS, national service participants serve in more than 70,000 locations across the
country, bolstering the civic, neighborhood, and faith-based organizations that are so vital to our
economic and social well-being; and

WHEREAS, national service participants increase the impact of the organizations they serve
with, both through their direct service and by recruiting and managing millions of additional
volunteers; and,

WHEREAS, national service represents a unique public-private partnership that invests in
community solutions and leverages non-federal resources to strengthen community impact and
increase the return on taxpayer dollars; and,

WHEREAS, AmeriCorps members and Senior Corps volunteers demonstrate commitment,
dedication, and patriotism by making an intensive commitment to service, a commitment that
remains with them in their future endeavors; and

WHEREAS, the Corporation for National and Community Service shares a priority with mayors
nationwide to engage citizens, improve lives, and strengthen communities; and is joining with
mayors across the country to support the Mayors Day of Recognition for National Service on
April 9, 2013.

THEREFORE, BE IT RESOLVED that I, Mayor Alvin New of San Angelo Texas do hereby
proclaim April 9, 2013, as National Service Recognition Day, and encourage residents to
recognize the positive impact of national service in our city, to thank those who serve; and to
find ways to give back to their communities.

PROCLAMATION

WHEREAS, the week of April 1-7, 2013, is National Public Health Week, and the theme is
“Public Health is Return on Investment: Save Lives, Save Money”; and,
WHEREAS, the San Angelo-Tom Green County Health Department and Family Support Services
Department has educated the public, policymakers, and public health professionals
about issues important to improving the public’s health; and,
WHEREAS, preventing diseases before they start is critical to helping people live longer,
healthier lives while managing health-related costs; and,
WHEREAS, investing just $10 per person each year in proven, community-based public health
efforts could save the nation more than $16 billion within five years; and,
WHEREAS, vaccines are one of the most cost-effective public health interventions; and,
WHEREAS, infants who receive the seven vaccines given as part of the routine childhood
immunization schedule, society saves $9.9 million in direct health care costs; 3,000
lives are saved; and 14 million cases of disease are prevented; and,
WHEREAS, preterm births cost the U.S. over $26 billion a year with average first year medical
costs for a premature/low birth-weight baby of $40,033 compared to $4,551 for a
baby born without complications.
WHEREAS, a pregnant woman may participate in WIC for approximately $743 a year with an
average participation length of 13 months; and,
WHEREAS, Research has also shown that breastfed infants may have a reduced risk for
childhood obesity.

NOW, THEREFORE, I, Alvin New, Mayor of the City of San Angelo, Texas, on behalf of the City
Council, do hereby proclaim the week of April 1st through 7th

“National Public Health Week”

In San Angelo, Texas, and urge all citizens to support this charitable effort.

IN WITNESS WHEREOF, I have hereunto set my
hand and caused the Seal of the City to be affixed this
2nd day of April, 2013.


___________________________
Alvin New, Mayor

PROCLAMATION

Whereas, the City of San Angelo Animal Shelter took in 10,113 abandoned and unwanted animals in
2012; and
Whereas, the irresponsibility of some pet owners has resulted in animals running loose and
unsupervised, causing a treat to public health and safety; and
Whereas, indiscriminate breeding allowed by irresponsible pet owners who have not had their pets
spayed or neutered has contributed to pet overpopulation; and
Whereas, the overpopulation of unwanted and homeless animals continues to place a heavyburden on
shelter staff when the shelter is the only open-admission shelter in San Angelo, Tom Green
and the surrounding counties that never turns away any animal for any reason, even if there
is a lack of available space; and
Whereas, animal control officers and shelter staff, like police officers and emergency medical
personnel, must respond to these community problems and crisis; and
Whereas, shelter staff deal with the stressful and emotionally painful task of caring daily for abused,
neglected, sick, injured, malnourished, stray and unwanted pets-only to see their love and
care too often end with only some of these animals finding good homes; and
Whereas, the work of animal shelters and the important services they provide often go unnoticed and
under-appreciated by the citizens; and
Whereas, animal shelters act as safe havens for homeless and abused, abandoned and unwanted
animals, providing them with comfort and care as space permits; and
Whereas, in partnership with the City of San Angelo Animal Shelter, the Tom Green County Sheriff’s
Office and Trustee Program, provide the animal shelter with County Trustees; and
Whereas, the Jailer in charge and trustees that volunteer for the program clean kennels, provide food
and water to shelter animals, and clean other shelter general areas daily, thereby enhancing
the appearance of the shelter and help maintain a certain level of health and safety of the
animals; and
Whereas, the animal shelter received their annual inspection by the Department of State Health
Services Zoonosis Branch during a surprise visit on February 8, 2013; and
Whereas, the inspector was pleased by the positive changes made within the last two years; and
Whereas, the shelter passed inspection with favorable comments.

NOW, THEREFORE, I, Alvin New, Mayor of the City of San Angelo, Texas, on behalf of the City Council, do
hereby designate April 2, 2013

“City of San Angelo Animal Shelter
Tom Green County Sheriff’s Office and
Trustee Appreciation”

In San Angelo, Texas, and urge all citizens to support this charitable effort.

IN WITNESS WHEREOF, I have hereunto set my hand
and caused the Seal of the City to be affixed this ?? day of
???, 2012.


___________________________
Alvin New, Mayor

PROCLAMATION

WHEREAS, There is an urgent need for rain in San Angelo and the
surrounding areas of West Texas; and

WHEREAS, We know that by placing our confidence in Christ, who told us to
ask for every good gift, that when we ask in His name, it will be
granted; and

WHEREAS, We ask our kind and loving Heavenly Father and Creator to bless
us with the special gift of this much needed rain to fill our lakes,
streams, reservoirs, and aquifers;

NOW, THEREFORE, I, Alvin New, Mayor of the City of San Angelo, Texas, on behalf
of the City Council, do hereby declare Sunday, April 14th, as

A SPECIAL TIME OF PRAYER FOR RAIN

and would invite all people to join in prayer on those days in their churches and in
their homes for this beautiful and heavenly gift so our humble and heartfelt request
may be granted through the power of the Holy Spirit.

IN WITNESS WHEREOF, I have hereunto
set my hand and caused the Seal of the City to
be affixed this 2nd day of April, 2013.


___________________________
ALVIN NEW, MAYOR

Public Information Division
Anthony Wilson, Public Information Officer
72 W. College Ave. Office: 325.481.2727 Cell: 325.234.0014
anthony.wilson@sanangelotexas.us

For immediate release
Feb. 1, 2013

City’s government access channel
rebranded as SATV
The City of San Angelo’s government access channel on the Suddenlink cable system
finally has a name: SATV.

Formerly known simply as Channel 17, SATV airs meetings of the City Council and other
boards and commissions, “theCITY” interview show, employee spotlights, Nature Center
shows, City-related public service announcements, and other original programming
related to San Angelo’s municipal government.

The new name, which in effect is the channel’s first name, was suggested by citizen Rex
Rogers through the City’s Facebook page, facebook.com/CityofSanAngeloTexas.

“That’s so cool,” Rogers said when informed of his winning suggestion. “I watch the
channel when I can and I like the direction it’s going, so this is exciting.”

“The genius of Rex’s suggestion is that ‘SATV’ is smart, succinct and perfectly describes
whom the channel is for and by,” Public Information Officer Anthony Wilson said. “We’re
thrilled to finally give the channel an identity.”

###

CITY COUNCIL MINUTE RECORD
The City of San Angelo Page 393
Tuesday, March 19, 2013 Vol. 104

OPEN SESSION

BE IT REMEMBERED City Council convened in a regular meeting at 9:07 A.M., Tuesday, March 19, 2013, in
the San Angelo McNease Convention Center, 500 Rio Concho Drive, San Angelo, Texas. All duly authorized
members of the Council, to-wit:

Mayor, Alvin New
Councilmember Paul Alexander
Councilmember Dwain Morrison
Councilmember Johnny Silvas
Single Member District #4 - Vacant
Councilmember Kendall Hirschfeld
Councilmember Charlotte Farmer
were present and acting, with the exception of Councilmember Farmer, thus constituting a quorum.
Whereupon, the following business was transacted:
An invocation was given by Reverend Samuel Green, of the Baha’i Faith Tradition and pledge was led by Paige
Harris, 5th Grader at Trinity Lutheran School.

PROCLAMATIONS AND RECOGNITIONS
National Nutrition Month, March 2013, was accepted by Betty Teston, Big Country Academy of
Nutrition & Dietetics, local organization for Dietitians and members of the American Academy of
Nutrition & Dietetics
Lutheran Schools Month, March 2013, was accepted by Ron Fritsche, Principal of Trinity Lutheran
School
PUBLIC COMMENT
Public comment was made by Jerry Sea, member of West Texas Opportunity Strategy,
Mayor made the following announcements:
• Business Resource Center Grand Opening on Wednesday, March 20, 2013, at 4:00 p.m.
• The City is seeking volunteers to serve on various City Boards and Commissions. Applicants may obtain an
application from the City Clerk.
• Voter registration deadline for the May 11, 2013 election is April 11, 2013.

CONSENT AGENDA

APPROVAL OF THE FEBRUARY 26, 2013 CITY COUNCIL SPECIAL MEETING MINUTES AND THE
MARCH 5, 2013 CITY COUNCIL REGULAR MEETING MINUTES

ADOPTION OF A RESOLUTION AWARDING BID CFM-01-13FOR PEST CONTROL SERVICES TO
BUG EXPRESS AUTHORIZING THE CITY MANAGER TO EXECUTE RELATED DOCUMENTS (Page
401, #2013-03-036)

Minutes
Vol. 104 March 19, 2013

APPROVAL OF A RESIDENTIAL LEASE RENEWAL LOCATED AT LOT 104, GROUP SHADY POINT,
6678 KNICKERBOCKER ROAD (PERSELY), AND AUTHORIZING THE WATER UTILITIES
DIRECTOR TO EXECUTE THE SAME

ADOPTION OF A RESOLUTION OF THE CITY OF SAN ANGELO AUTHORIZING THE MAYOR TO
EXECUTE A TAX-RESALE (QUITCLAIM) DEED CONVEYING ALL RIGHT, TITLE AND INTEREST
OF THE CITY OF SAN ANGELO, AND ALL OTHER TAXING UNITS INTERESTED IN THE TAX
FORECLOSURE JUDGMENT: (Page 403, #2013-03-037)
• 1944 & 1948 Magnolia Street, (Gonzalez), Lots 1 & 2, Block 2, Avondale, $1,000.00, Suit No.B99-0081-T
• 207 E Avenue L, (Perez), E 50’ x 238’ of a 1 acre Tract, Fisher Miller, $750.00, Suit No.TAX89-0388B
• 725 Hughes Street, (Salinas), Lot 9, Block 2, Culwell, $950.00, Suit No. B-03-0087-T
• 816 Volney, (Salinas) Portion of Lots 6-8, Block 28, Miles, 1,500.00, Suit No. B-05-0192-T
• 111 E 13th Street, (Salinas), Lot 7, Block 57, Miles, $1,200.00, Suit No. B-97-0170-T
• 329 13th Street, (Salinas), Lot 2, Block 2, Pecan Place, $750.00, Suit No.TAX90-0083B
• 1916 Shelton, (Sanchez), S ½ of Lot 12, Block 3, Home Acres, $2,500.00, Suit No.B-00-0043-T

ADOPTION OF A RESOLUTION ALLOWING THE CITY MANAGER OR HIS DESIGNEE TO
NEGOTIATE AND EXECUTE A CONTRACT WITH THE CHAMBER OF COMMERCE CONVENTION
& VISITORS BUREAU ALLOCATING HOTEL OCCUPANCY TAX FUNDS (Page 405, #2013-03-038)

ADOPTION OF A RESOLUTION APPOINTING ELECTION OFFICIALS FOR THE ELECTION TO BE
HELD ON MAY 11, 2013; AND PROVIDING FOR AN EFFECTIVE DATE (Page 407, #2013-03-039)

ADOPTION OF A RESOLUTION AUTHORIZING THE CITY MANAGER TO EXECUTE AN
INTERLOCAL COOPERATION AGREEMENT WITH THE SAN ANGELO INDEPENDENT SCHOOL
DISTRICT (SAISD) PROVIDING FOR CONSTRUCTION BY THE CITY OF RECREATIONAL AND
PARK IMPROVEMENTS, NOT TO EXCEED $175,000.00, FOR PUBLIC USE ON PROPERTY OWNED
BY THE SAISD GENERALLY KNOWN AS BRADFORD ELEMENTARY SCHOOL, TO BE
MAINTAINED BY THE SAISD (Page 411, #2013-03-040)

ADOPTION OF A RESOLUTION AUTHORIZING THE CITY MANAGER TO EXECUTE A FIRST
AMENDED LEASE AGREEMENT AMENDING THE ORIGINAL LEASE AGREEMENT BETWEEN
CITY OF SAN ANGELO AND HOWARD COUNTY JUNIOR COLLEGE DISTRICT, INCLUDING
EXTENDING THE ORIGINAL LEASE TERM AND PROVIDING FOR ADDITIONAL IMPROVEMENTS
TO BE MADE ON LEASED PREMISES (Page 413, #2013-03-041)

ADOPTION OF A RESOLUTION ENDORSING CERTAIN LEGISLATIVE ACTION IN THE REGULAR
SESSION OF THE 83RD TEXAS LEGISLATURE TO ENHANCE THE COMPETITIVE ELECTRIC
MARKET AND SYSTEM RELIABILITY AND TO PROTECT THE TRADITIONAL ROLE OF CITIES IN
THE REGULATORY PROCESS (Page 415, #2013-03-042)

SECOND HEARING AND ADOPTION OF AN ORDINANCE AMENDING CHAPTER 12, EXHIBIT “A”
(ZONING ORDINANCE) OF THE CODE OF ORDINANCES, CITY OF SAN ANGELO (Page 417, #2013-
03-043)

PD 13-01: West Company/Granger Macdonald

AN ORDINANCE AMENDING CHAPTER 12, EXHIBIT “A” OF THE CODE OF ORDINANCES, CITY
OF SAN ANGELO, TEXAS, WHICH SAID EXHIBIT “A” OF CHAPTER 12 ADOPTS ZONING

Minutes Page 395
March 19, 2013 Vol. 104

FOLLOWING PROPERTY, TO WIT: an unaddressed 9.8 acre property out of approximately 75 acres
currently described as Section 3, Arden Acres, which is located adjacent to and directly west of the intersection
of Northwest Drive and Green Hill Road. The property specifically occupies a proposed Second Replat of
Arden Acres, Section Three, Block 3, Tract 3 in western San Angelo, changing the zoning classification from a
combination of Single-Family Residential (RS-1) and General Commercial (CH) to Planned Development (PD)
District; PROVIDING FOR SEVERABILITY AND PROVIDING A PENALTY

03-044)

Z 13-02: Debbie Clark

FOLLOWING PROPERTY, TO WIT: 2008 Beacon Street, located on the northeast corner of the intersection
of Beacon Street and Montague Avenue. This property specifically occupies the Avondale Addition, Block 10,
Lots 15-20, in central San Angelo, changing the zoning classification from a Single-Family Residential (RS-1)
to a Two-Family Residential (RS-2) District; PROVIDING FOR SEVERABILITY AND PROVIDING A
PENALTY

03-045)

Z 13-03: Tom Green County

FOLLOWING PROPERTY, TO WIT: 318 North Bell Street, located on the northeast corner of the intersection
of North Bell Street and Spaulding Street. This property specifically occupies the Bell Addition, Block 9, 2.35
acres in the southwest corner of Block 9, in north central San Angelo, changing the zoning classification from
Single-Family Residential (RS-1) to Neighborhood Commercial (CN) District; PROVIDING FOR
SEVERABILITY AND PROVIDING A PENALTY

03-046)

Z 13-04: Abel Fernandez

FOLLOWING PROPERTY, TO WIT: 1006 East 14th Street, located approximately 170 feet from the

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Vol. 104 March 19, 2013

northeast intersection at East 14th Street and Wade Street. This property specifically occupies the Exall
Addition, Block 9, Lot 8 Exc. West 88.7’, in north central San Angelo, changing the zoning classification from
a Single-Family Residential (RS-1) to a Neighborhood Commercial (CN) District; PROVIDING FOR
SEVERABILITY AND PROVIDING A PENALTY

03-047)

Z 13-06: City of San Angelo Development Corporation

FOLLOWING PROPERTY, TO WIT: 1020, 1030, & 1040 Gateway Drive, located east of the intersection of
Gateway Drive and FM 380; more specially occupying the Gateway Addition, Section 1, Block 3, Lots 1 and 2
and Tract A, in Section 1 being a 20.059 acres, in northeast San Angelo, changing the zoning classification from
Light Manufacturing (ML) to Heavy Manufacturing (MH) District; PROVIDING FOR SEVERABILITY AND
PROVIDING A PENALTY

03-048)

Z 13-07: City of San Angelo Planning

FOLLOWING PROPERTY, TO WIT: An unaddressed tract of land located at the southwest end of Twin
Mountain Drive. This property specifically occupies approximately 24 acres of the G. Maurer Survey 0182,
Abstract 1649, west of Sections One-A and One-B of The Homestead, in southwest San Angelo, changing the
zoning classification from a Planned Development (PD) to a Single Family Residential (RS-1) District;

SECOND HEARING AND ADOPTION OF AN ORDINANCE AMENDING ESTABLISHED
BOUNDARIES OF SINGLE MEMBER DISTRICT 1 (Page 433, #2013-03-049)

AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF SAN ANGELO, TEXAS AMENDING THE
ESTABLISHED BOUNDARIES OF SINGLE MEMBER DISTRICT NUMBER 1 FOR THE PURPOSE OF
INCORPORATING NEWLY ANNEXED AREAS INTO SAID DISTRICT, PROVIDING FOR
PRECLEARANCE AND ALL OTHER NECESSARY ACTIONS; AND PROVIDING FOR AN EFFECTIVE
DATE

Motion, to approve the Consent Agenda, as presented, was made by Councilmember Hirschfeld and seconded
by Councilmember Farmer. Motion carried unanimously.

Minutes Page 397
March 19, 2013 Vol. 104

REGULAR AGENDA: PUBLIC HEARING AND COMMENT
UPDATE ON THE DESIGN AND CONSTRUCTION ACTIVITIES FOR THE HICKORY AQUIFER
WATER SUPPLY PROJECT
Interim Water Utilities Director Ricky Dickson and Hutch Musallam with Carollo Engineers presented
background information. A copy of the presentation is part of the Permanent Supplement Record.
Councilmember Farmer arrived to the meeting at 9:28 A.M.
General discussion was held on the substantial completion for the expanded well field on or about September or
October 2014 for the drilling of the additional 5-7 wells. Mr. Musallam informed drilling should begin
September 2013, recognizing the environmental restrictions of the endangered species black-capped vireo bird,
hunting season from October 15th through January 15th. Further discussion was held on the current 18-month
water level, the viability of a successful well and connectivity to the existing water source, pending regulatory
compliances under review, water main location to the treatment plant, replacement of treatment facility, and the
available funding for the additional wells.
FIRST PUBLIC HEARING AND INTRODUCTION OF AN ORDINANCE AMENDING THE 2012-2013
BUDGET FOR NEW PROJECTS, INCOMPLETE PROJECTS, CAPITAL PROJECTS AND GRANTS
AN ORDINANCE OF THE CITY OF SAN ANGELO AMENDING THE BUDGET FOR THE FISCAL
YEAR BEGINNING OCTOBER 1, 2012, AND ENDING SEPTEMBER 30, 2013, FOR NEW PROJECTS,
INCOMPLETE PROJECTS, AND GRANTS
Budget Analyst Steve Mahaffey presented background information. A copy of the presentation is part of the
Permanent Supplement Record.
Motion, to introduce the Ordinance, as presented, was made by Councilmember Morrison and seconded by
Councilmember Hirschfeld. Motion carried unanimously.
PUBLIC HEARING AND ADOPTION OF A RESOLUTION AUTHORIZING THE ADOPTION OF THE
2013-2018 CAPITAL IMPROVEMENT PLAN FOR THE CITY OF SAN ANGELO (Page 439, #2013-03-
050)

Budget Analyst Laura Brooks presented background information.
Motion, to adopt the Resolution, as presented, was made by Councilmember Farmer and seconded by
RECESS
At 10:09 A.M., Mayor New called a recess.
RECONVENE
At 10:21 A.M., Council reconvened, and the following business was transacted:

DISCUSSION OF PROHIBITING COMMERCIAL VEHICLES FROM USING CERTAIN STREETS AND
PARKING IN CERTAIN AREAS WITHIN THE SAN ANGELO CITY LIMITS AND ANY ACTION IN
CONNECTION THERETO
Requested by Councilmember Morrison, City Engineer Clinton Bailey presented background information.
Councilmember Morrison commented on the increased traffic on Cauley Land, Fruitland Farm Road, and
requested staff consider installing a sign. General discussion was held on adding a phone number should a
violation be found, providing consistency or establish a structured criteria plan to assist staff with such requests.
Council directed staff to review and present a plan at a future meeting.

Minutes
Vol. 104 March 19, 2013

APPROVAL TO GRANT A REQUEST FOR TEMPORARY PLACEMENT OF A MOBILE HOME, NOT
TO EXCEED ONE YEAR, DURING CONSTRUCTION OF A PERMANENT HOME ON THE SAME 3
ACRE SITE. 1105 WEST 48TH STREET, LOCATED APPROXIMATELY 320 FEET EAST OF THE
INTERSECTION OF LAKE DRIVE AND WEST 48 STREET; MORE SPECIFICALLY OCCUPYING THE
CHANDLER SUBDIVISION, SECTION 1, BLOCK 1, LOT 2, IN NORTHWEST SAN ANGELO
Interim Director of Development Services AJ Fawver presented background information. A copy of the
presentation is part of the Permanent Supplement Record.
General discussion was held on the time limit of the temporary permit and existing violations of temporary
placement of mobile homes.
Councilmember Silvas.
Public comment was made by Proponent Kenneth A. Rocksuold.
A vote was taken on the motion on the floor. AYE: New, Alexander, Morrison, Silvas, and Hirschfeld. NAY:
Farmer. Motion carried 5-1.
FIRST PUBLIC HEARING AND CONSIDERATION OF INTRODUCING AN ORDINANCE AMENDING
THE ALLOCATION METHOD OF HOTEL OCCUPANCY TAX AND RELATED MATTERS
AN ORDINANCE AMENDING THE CODE OF ORDINANCES OF THE CITY OF SAN ANGELO, TEXAS,
CHAPTER 5 “BUSINESS AND COMMERCE”, ARTICLE 5.800 “HOTEL OCCUPANCY TAX”, SECTION
5.805 “PURPOSE AND DISTRIBUTION OF TAX”, BY REPEALING SAID SECTION IN ITS ENTIRETY
AND ADOPTING A NEW SECTION 5.805 ENTITLED, “USE OF REVENUE”, TO REMOVE THE
MANDATED ALLOCATION OF REVENUE FOR USES ON A FIXED PERCENTAGE BASIS AND TO
PROVIDE FOR ALLOCATION OF REVENUE FOR USES PERMITTED BY LAW AS CITY COUNCIL
MAY DETERMINE WILL PROVIDE THE BEST VALUE IN APPLICATION OF HOTEL OCCUPANCY
TAX REVENUE TO THE CITIZENS OF SAN ANGELO BY RESOLUTION FROM TIME TO TIME
Assistant City Manager/Chief Financial Officer Michael Dane presented background information.
DISCUSSION AND UPDATE ON THE HOUSING DATA OBTAINED BY HOTEL/COMMUNITY
HOUSING COMMITTEE MEMBERS
Requested by Councilmember Hirschfeld, City Manager Daniel Valenzuela presented background information
and distributed a handout. A copy of the handout is part of the Permanent Supplement Record.

Mr. Valenzuela informed he will facilitate the meetings to address the issues. General discussion was held on
the Planning Commission’s review and actions related to the current zoning ordinance, the review and
clarification of the zoning ordinance and possible amendments to the ordinance, the potential submittal of
recreational vehicle park permit requests, the lack of regulations of such development, designating an area for
such development, the stakeholders involved, the potential for landlords to increase or escalate lease prices, and
performance measures.

Councilmember Farmer suggested inviting someone from the military housing office.

Mayor New directed staff to research what other cities are doing, to examine the process, and for staff to present
those findings during the Council’s joint session with the Planning Commission.

Public comment was made by Craig Meyers of West Texas Opportunity Strategy.

Minutes Page 399
March 19, 2013 Vol. 104

RECESS
At 11:04 A.M., Mayor New called a recess.
RECONVENE
At 11:10 A.M., Council reconvened, and the following business was transacted:
EXECUTIVE/CLOSED SESSION
At 11:35 P.M., Council convened in Executive Session under the provision of Government Code, Title 5. Open
Government; Ethics, Subtitle A. Open Government, Chapter 551. Open Meetings, Subchapter D. Exceptions to
Requirement that Meetings be Open, Section 551.072 to deliberate the purchase, exchange, lease, or value of
real property; and, Section 551.087 to discuss an offer of financial or other incentive to a company or
companies with whom the City of San Angelo is conducting economic development negotiations and which the
City of San Angelo seeks to have, locate, stay or expand in San Angelo.
RECONVENE
At 12:07 P.M., Council reconvened, and the following business was transacted:
RECESS
At 12:07 P.M., Mayor New called a recess.
RECONVENE
At 12:17 P.M., Council reconvened, and the following business was transacted:
FOLLOW UP AND ADMINISTRATIVE ISSUES
CONSIDERATION OF MATTERS DISCUSSED IN EXECUTIVE/CLOSED SESSION
No action was taken on matters discussed in Executive/Closed Session.
APPROVAL OF A BOARD NOMINATION BY COUNCIL AND DESIGNATED COUNCILMEMBERS:
Planning Commission: Valerie Priess (Mayor) to an unexpired term January 2014
Motion, to approve the board nominations by Council and designated Councilmembers, was made by
Councilmember Hirschfeld and seconded by Councilmember Farmer. Motion carried unanimously.

CONSIDERATION OF NOMINATING CITY COUNCIL MEMBERS TO SERVE AS REPRESENTATIVES
ON THE CONCHO VALLEY COUNCIL OF GOVERNMENT GENERAL ASSEMBLY
Motion, to nominate Councilmember Silvas, was made by Mayor New and seconded by Councilmember
Hirschfeld. Motion carried unanimously.

ANNOUNCEMENTS AND CONSIDERATION OF FUTURE AGENDA ITEMS
City Manager Daniel Valenzuela distributed the proposed April 2, 2013 Agenda and solicited Council
comments and suggestions.
Councilmember Farmer requested updates on the amendment to the mowing ordinance and Texas Municipal
Retirement System cost of living adjustment.
Councilmember Alexander requested staff provide more definition on recreational vehicle parks, codification,
ordinance, research what other community’s have implemented. Council suggested staff provide the
information no later than the 2nd meeting in April.
Responding to a question from Councilmember Silvas, Ms. Bowling informed the City does not have

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Vol. 104 March 19, 2013

jurisdiction over Class B Misdemeanors and such is handled at the county level.
Council requested an update on the Republic Services Contract.
Mayor New requested a report on the revenue growth line on franchise tax, user fees, sales tax with a two to
three year comparison (before during and after) in relation to the general fund and property tax revenue.
ADJOURNMENT
Motion, to adjourn, was made by Councilmember Hirschfeld and seconded by Councilmember Morrison.
Motion carried unanimously.
The meeting adjourned at 12:29 P.M.


___________________________________
Alvin New, Mayor

ATTEST:

_______________________________
Alicia Ramirez, City Clerk

In accordance with Chapter 2, Article 2.300, of the Official Code of the City of San Angelo, the minutes of this
meeting consist of the preceding Minute Record and the Supplemental Minute Record. Details on Council
meetings may be obtained from the City Clerk’s Office or a video of the entire meeting may be purchased from
the Public Information Officer at 481-2727. (Portions of the Supplemental Minute Record video tape recording
may be distorted due to equipment malfunction or other uncontrollable factors.)

Minutes Page 401
March 19, 2013 Vol. 104

THIS PAGE INTENTIONALLY LEFT BLANK.

Formatted: Justified

City of San Angelo

Memo
Date: March 28, 2013

To: Mayor and Councilmembers

From: Ricky Dickson, Director of Water Utilities

Subject: Agenda Item for April 2, 2013 Council Meeting

Contact: Ricky Dickson, Director of Water Utilities

Caption: Consent Item

Consideration to select vendor from RFP BR-01-12 and authorize staff to negotiate
an Interactive Voice Response System (IVR) contract and City Manager to execute
the contract

Summary: The City of San Angelo requested proposals for an Interactive Voice Response
system and received responses from; Selectron Technologies, Inc., Paymentus
Corporation, Interact Incorporated Software Systems, and Centurion Inc.

History: With an IVR system, citizens will be able to access account information – billing or
payment, consumption history, balance due, due date, and make a payment by
telephone through a series of verbal and touchtone prompts. The proposed system
will reduce call volumes while extending customer access to their account.
Depending on the amount of customization required, a typical system installation
takes between 90 and 120 days to implement.
A committee of five evaluated the companies on experience, equipment, answers to
specifications, cost/maintenance and training. The committee members were Kevin
Krueger-Interim Assistant Director of Water Utilities, Mary Cleveland-Billing and
Receipts Manager, Toni Fox-Customer Service/Water Conservation Manager, Roger
Banks-Purchasing Manager and John Eades-Information Technology Manager
Selectron Technologies is a preferred partner with SunGard, the City’s current
financial system software provider and received the highest ranking from the
selection committee.

Financial Impact: Anticipated Cost: One-time installation - $20,000.00, Annual - $15,000.00.

Related Vision Item
(if applicable):
Other Information/ Staff recommends approval to negotiate the new contract, authorizing the City
Recommendation: Manager to execute the contract and purchase of the IVR services with Selectron
Technologies.

Attachments: BR-01-12 Acknowledgement.pdf
PUR BR-01-12 Scoring Justification.pdf
PUR BR-01-12 Scoring Worksheet.pdf
Bid Packet
Presentation: None

Publication: None

Reviewed by Ricky Dickson, Director of Water Utilities
Director:

Request for Proposal
City of San Angelo

Billing & Receipts Division
Interactive Voice Response System
RFP No. BR-01-12

City of San Angelo
72 West College Avenue
San Angelo, Texas 76903

RFP SUBMITTAL DEADLINE
November 14, 2012, 2:00 P.M. Local Time

Table of Contents
INTRODUCTION.................................................................................................................................................. 1
PROJECT SUMMARY ....................................................................................................................................................... 1
BACKGROUND ...............................................................................................................................................................
1
DISQUALIFICATION .........................................................................................................................................................
1
CONFIDENTIALITY ...........................................................................................................................................................
1
DOCUMENT, PLANS AND SPECIFICATIONS AVAILABILITY ......................................................................................................... 1
AWARD OF CONTRACT .................................................................................................................................................... 1
ACCEPTANCE OF PROPOSAL CONTENT ................................................................................................................................ 2
EQUAL EMPLOYMENT OPPORTUNITY ................................................................................................................................. 2
DIGITAL FORMAT ...........................................................................................................................................................
2
PROPOSAL TERM ...........................................................................................................................................................
2
POINTS OF CONTACT ...................................................................................................................................................... 2
INSURANCE REQUIREMENTS .............................................................................................................................. 3
DEADLINE AND DELIVERY LOCATION .................................................................................................................. 5
DEADLINE .....................................................................................................................................................................
5
COPIES.........................................................................................................................................................................
5
SEALED ENVELOPE/CONTAINER ADDRESSING ...................................................................................................................... 5
DELIVERY ADDRESSES ..................................................................................................................................................... 5
REQUIRED SUBMITTAL INFORMATION ............................................................................................................... 7
VENDOR BACKGROUND AND EXPERIENCE ........................................................................................................................... 7
IVR REQUIREMENTS .......................................................................................................................................................
7
Telephony Integration .......................................................................................................................................... 7
IVR Functionality ..................................................................................................................................................
7
System Administration ......................................................................................................................................... 8
Support and Maintenance ...................................................................................................................................
. 8
PRICING PROPOSAL ........................................................................................................................................................
9
PROPOSAL FORMAT .......................................................................................................................................... 1
1
PROPOSAL FORMAT INSTRUCTIONS ................................................................................................................................. 1 1
PROPOSAL LENGTH ...................................................................................................................................................... 2
1
SELECTION PROCESS.......................................................................................................................................... 3
1
SUBMISSION FORMS ......................................................................................................................................... 5
1
REFERENCES ............................................................................................................................................................... 7
1
LOCAL PREFERENCE CONSIDERATION APPLICATION ............................................................................................................. 9 1
DISCLOSURE OF CERTAIN RELATIONSHIPS ......................................................................................................................... 1
. 2
DEBARMENT AND SUSPENSION CERTIFICATION .................................................................................................................. 5 2
LETTER OF INTEREST ..................................................................................................................................................... 9
2
CONTACT INFORMATION ............................................................................................................................................... 1 3

i

CITY OF SAN ANGELO
PURCHASING DEPARTMENT
72 West College Avenue, San Angelo, TX 76903
Tel: (325) 657-4219 or 657-4220

INTRODUCTION

Project Summary
The City of San Angelo is requesting proposals for an Interactive Voice Response (IVR) solution that:

1.  Enables customers to process credit card payments over the phone
2.  Integrates with our current CIS vendor ‐ SunGard Private Sector
3.  Integrates with our current credit card payment processor ‐ Automatic Merchant Systems Inc.
4.  Is a PCI Level 1 compliant Service Provider

Background
Currently calls are funneled through our customer service main number and directed to our billing department
where the calls are answered as agents are available. The Billing and Receipts representative accesses our
cash receipt application and keys the customer information directly.

The City of San Angelo:

 Customer accounts ‐ Approximately 35,000 customer accounts
 Call volume ‐ Bills an average of 1,750 customers Monday – Friday, monthly
 Host database environment ‐ SunGard Public Sector
 Host credit card environment – Automatic Merchant Systems Inc
 Has four cash receipts agents
 Payment call volume ‐ An increasing average of 800 calls per month

Disqualification
Disqualification may occur for any of the following reasons:

 The respondent is involved in any litigation against the City of San Angelo;
 The respondent is in arrears on any existing contract or has defaulted on a previous contract with the
City;
 The respondent is debarred, suspended, or otherwise excluded from or ineligible for participation in
State or Federal assistance programs.

Confidentiality
All proposals submitted shall remain confidential. After award, proposals will be made available for public
inspection.  The City shall not be responsible for the confidentiality of any trade secrets or other information
contained or disclosed in the proposal unless clearly identified as such.

Document, Plans and Specifications Availability
Contract documents, including plans and specifications are available and may be examined or obtained
without charge in the Purchasing Division, Room 314, City Hall, San Angelo, Texas.  The Request for Bid is also
available at http://www.sanangelotexas.us, City Departments, Purchasing, Bidding Opportunities at no cost.

Award of Contract
The City reserves the right to accept or reject any or all proposals, and to waive any informalities or
irregularities in the RFP process.  The City is an equal opportunity employer

The City will select the most highly qualified respondent(s) of the requested services based on demonstrated
competence and qualifications and then attempt to negotiate with respondent(s) a contract(s) at a fair and
reasonable price.

RFP: BR‐01‐12/IVR System 1

Acceptance of Proposal Content
Before submitting a proposal, each Respondent shall make all investigations and examinations necessary to
ascertain all conditions and requirements affecting the performance of the contract and to verify any
representations made by the City upon which the proposal will rely. If the Respondent receives an offer
because of its proposal, failure to have made such investigation and examinations will in no way relieve the
Respondent from its obligation to comply in every detail with all provisions and requirements.

Equal Employment Opportunity
Attention of Respondents to the requirement for ensuring that employees and applicants for employment are
not discriminated against because of their race, color religion, sex, national origin, age, or disability.

Digital Format
If Bidder obtained the bid specifications in digital format in order to prepare a proposal, the bid must be
submitted in hard copy according to the instructions contained in this bid package. If, in its bid response,
Bidders makes any changes whatsoever to the published bid specifications, the bid specification as published
shall control. Furthermore, if an alteration of any kind to the bid specification is discovered after the contract
is executed and is or is not being performed; the contract is subject to immediate cancellation without
recourse.

Proposal Term
Proposal shall be in effect for at least 120 days from the submission date.

Points of Contact
Roger Banks, Division Manager Mary Cleveland, Division Manager
Purchasing Division Billing & Receipts Division
City of San Angelo City of San Angelo
72 West College Avenue 72 West College Avenue
San Angelo Texas, 76903 San Angelo Texas, 76903
Email: roger.banks@sanangelotexas.us Email: mary.cleveland@sanangelotexas.us
Telephone: (325) 657‐4220 Phone: 325‐657‐4231

2 RFP: BR‐01‐12/IVR System

CITY OF SAN ANGELO
Tel: (325) 657-4219 or 657-4220

INSURANCE REQUIREMENTS
The following insurance requirements will be required for the duration of the contract.  Failure to maintain the
requirements will result in the termination of the contract.

INDEMNIFICATION.

1.1 GENERAL INDEMNIFICATION.  CONTRACTOR AGREES TO INDEMNIFY, DEFEND, AND HOLD CITY,
ITS COUNCIL MEMBERS, BOARD AND COMMISSION MEMBERS, OFFICIALS, AGENTS, GUESTS,
INVITEES, CONSULTANTS AND EMPLOYEES FREE AND HARMLESS FROM AND AGAINST ANY
AND ALL CLAIMS, DEMANDS, PROCEEDINGS, SUITS, JUDGMENTS, COSTS, PENALTIES, FINES,
DAMAGES, LOSSES, ATTORNEYS’ FEES AND EXPENSES ASSERTED BY ANY PERSON OR PERSONS,
INCLUDING AGENTS OR EMPLOYEES OF CONTRACTOR OR CITY, BY REASON OF DEATH OR
INJURY TO PERSONS, OR LOSS OR DAMAGE TO PROPERTY, RESULTING FROM OR ARISING OUT
OF, THE VIOLATION OF ANY LAW OR REGULATION OR IN ANY MANNER ATTRIBUTABLE TO ANY
ACT OF COMMISSION, OMISSION, NEGLIGENCE OR FAULT OF CONTRACTOR, ITS AGENTS OR
EMPLOYEES, OR THE JOINT NEGLIGENCE OF CONTRACTOR AND ANY OTHER ENTITY, AS A
CONSEQUENCE OF ITS EXECUTION OR PERFORMANCE OF THIS CONTRACT OR SUSTAINED IN OR
UPON THE PREMISES, OR AS A RESULT OF ANYTHING CLAIMED TO BE DONE OR ADMITTED TO
BE DONE BY CONTRACTOR HEREUNDER.  THIS INDEMNIFICATION SHALL SURVIVE THE TERM OF
THIS CONTRACT AS LONG AS ANY LIABILITY COULD BE ASSERTED. NOTHING HEREIN SHALL
REQUIRE CONTRACTOR TO INDEMNIFY, DEFEND OR HOLD HARMLESS ANY INDEMNIFIED
PARTY FOR THE INDEMNIFIED PARTY’S OWN GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

2 Insurance.

2 1 Types and Amounts of Insurance Required.  Contractor shall obtain and continuously maintain in
effect at all times during the term hereof, at Contractor’s sole expense, insurance coverages as
follows with limits not less than those set forth below:

2.2.1 Commercial General Liability.  This policy shall be an occurrence‐type policy and
shall protect the Contractor and additional insureds against all claims arising from
bodily injury, sickness, disease or death of any person (other than the Contractor’s
employees) and damage to property of the City or others arising out of the act or
omission of the Contractor or its agents and employees. This policy shall also
include protection against claims for the contractual liability assumed by
Contractor under the paragraph of this Contract entitled “Indemnification,”
including completed operations, products liability, contractual coverage, broad
form property coverage, explosion, collapse, underground, premises/operations,
and independent contractors (to remain in force for two years after final
payment). Coverage shall not be less than:

$   2,000,000.00 General Aggregate
$   1,000,000.00 Products‐ Completed Operations
$   1,000,000.00 Personal & Advertising Injury
$   1,000,000.00 Each Occurrence


Intentionally Left Blank


CITY OF SAN ANGELO
Tel: (325) 657-4219 or 657-4220

DEADLINE AND DELIVERY LOCATION

Deadline
Sealed submittals must be received and time stamped by November 14, 2012, 2:00 P.M., Local Time. The
clock located in Purchasing will be the official time.

Faxed or electronically transmitted RFP submittals will not be accepted

It is the sole responsibility of the respondent to ensure that the sealed RFP submittal arrives at the above
location by specified deadline regardless of method chosen by the respondent for delivery.

Copies
Submit one (1) unbound original and six (6) complete copies.

Sealed Envelope/Container Addressing
Lower Left Hand Corner: “RFP: BR‐01‐12/IVR System”

Delivery Addresses

USPS:    Purchasing Division
City of San Angelo

Delivery Services (FedEx, UPS, etc): Purchasing Division, Suite 314
City of San Angelo

Please ensure the delivery envelope/container is marked, “RFP Enclosed”.


CITY OF SAN ANGELO
Tel: (325) 657-4219 or 657-4220

REQUIRED SUBMITTAL INFORMATION

Vendor Background and Experience

1. Provide corporate details, including company name, mailing address, phone number, years in
business, location of business, products and services offered.
2. Provide primary contact information.
3. Provide a summary overview of your organization, which includes your experience working with
government agencies. Also, describe your experience in delivering solutions of a similar size and
scale as requested in this RFP.
4. Highlight relevant certifications and/or partnerships your organization maintains which will aid in
delivering an effective system.
5. Furnish at least three (3) references for customers that have successfully utilized a similar system
within the past 3 years.
6. Provide brief resumes of key personnel who will be working on the proposed system.

IVR Requirements

Telephony Integration

1. Provide information on the recommended number of phone lines/simultaneous callers your
proposed IVR system can support, based on our City’s call volume.
2. Describe the proposed system’s expansion capability, including both hardware expansion as well
as new interfaces/applications/product features.
3. Explain how the proposed IVR system prevents callers from being hung in a “loop” (unable to
escape from a routine).
4. Detail all the telephone‐related services that our City will be responsible for, in support of the
proposed IVR system.
5. Demonstrate your experience with Cisco Unified Communications Version 8.5

IVR Functionality

1. Describe the platform and architecture used to develop your IVR solution.
2. Describe the customer information that can be provided to the caller during a call.
3. Describe how callers can “dial through” the voice prompts and how your proposed solution
allows this functionality to be disabled for certain prompts?
4. Describe how the proposed system handles call transfer routines during normal business hours
and outside of normal business hours.
5. Explain how your proposed system ensures that callers are transferred to the correct
person/department.
6. Does your system offer the proposed services in Spanish?
7. What components are required to implement multiple languages such as Spanish?
8. Does your proposed system have limits to the number of prompts that can exist within the
system? If so, how many? Are there limits to the number of menu items and/or menu inputs?
9. Describe how the proposed solution ensures that our City’s business rules are correctly
supported and enforced.
10. Describe security options available to ensure that customers are hearing information for the
correct account, as well as to ensure that callers cannot randomly access other customers’
account information.


11. Describe how your solution will support integration to our 3rd party credit card, debit card, and
electronic check payment processing vendor.
12. Describe the reporting options available within the proposed system.
13. What data export methods are available?
14. Describe how your proposed system will allow administrators to schedule automatic delivery of
reports.
15. What process exists to add additional reports?
16. Are there limits to the quantity of reports that can be run on your system?
17. Please provide an overview of your proposed system’s standard implementation methodology.
18. Please describe your relationship with our CIS vendor, Systems & Software.
19. Does the proposed system include the ability for our City to offer general informational messages
and prompts to the customer?
20. Please describe how your system allows our City to update these messages and/or prompts, as
well as the order in which the information is presented on an as‐needed basis.
21. Describe the technical requirements our City personnel must possess to administer these
functions.

System Administration

1. Describe in detail the utilities available for system administration functionality.
2. Describe how administrative access is controlled.
3. Describe how database passwords are set up, maintained and changed.
4. Describe the reporting options available within the proposed system.
5. Provide a description of the proposed solution’s standard call traffic reports.
6. Identify what reporting tools can be used to develop custom reports.
7. What data export methods are available?
8. Describe how your proposed system will allow administrators to schedule automatic delivery of
reports.
9. What process exists to add additional reports?
10. Are there limits to the quantity of reports that can be run on your system?
11. Explain how the City’s system administrator is notified should a problem occur with the proposed
solution.
12. Describe how calls are handled when the City’s network or host database encounters a failure.
13. Define the City’s responsibility for recording the initial set of prompts.
14. After implementation, describe how voice prompts are added, changed and deleted?

Support and Maintenance

1. Describe how your organization handles support of this application and the support options
available to the City.
2. Provide documentation, manuals, or reference guides for the IVR.
3. Provide a copy of your standard warranty and maintenance contracts for our review.
4. Do you have any proactive monitoring tools that allow you to be notified if the system is
experiencing an issue?
5. Describe the backup procedures for the IVR system.
6. Explain how the IVR system allows application changes while in production.
7. Describe the procedure for installing new software releases into a production environment.
8. Describe the City’s ongoing maintenance routine responsibilities, including any telephony related
services.
9. Will any routine maintenance require the IVR system to be out of service? If so, please describe.


Pricing Proposal
Provide a detailed basic unit list needed to install and implement the system.

1. Include your proposed ongoing support and maintenance plan.
2. Include separate pricing for transaction fee model
3. Include separate pricing for convenience fee model


CITY OF SAN ANGELO
Tel: (325) 657-4219 or 657-4220

PROPOSAL FORMAT
Proposals shall be submitted in the following format with each element requested and/or form furnished as
specified to facilitate evaluation of the proposals.  The detailed requirements in this RFP are mandatory.

City of San Angelo will not participate in any cost the Respondent may incur in the preparation and submission of a
proposal.  The City will not be liable in any manner with regard to this RFP and the Respondent’s response to it.

FAILURE TO ADHERE TO THE REQUIRED FORMAT MAY BE CAUSE FOR REJECTION OF PROPOSAL.

Proposal Format Instructions
Each response should be organized in a fashion as outline below with sections labeled (not numbered):

 Table of Contents

 Executive Summary

 Technology Overview

 Project Overview

 System Specifications

 System Pricing

 Warranty

 Experience and Reference List

 Submission Forms

Executive Summary:  This section allows the respondent to summarize the RFP.  Detailed data included
elsewhere need not be repeated. However, key features of the Respondent’s system should be
summarized.

Technology Overview:  Summarize the AMR system that is proposed.  In general terms describe how the
system functions and how a typical set of meters would be read and processed.

Project Overview:  Summarize the project scope from the Respondent’s standpoint based upon the RFP.
Describe in general how the project would be implemented.

System Specifications: Provide a detailed listing and description of the proposed system specifications
and a description of compliance with the specifications stated herein or any deviations or exceptions
thereto.

System Pricing: Provide a detailed base unit price list for all components needed to construct and
implement the system.  For Phase I provide a detailed summary of the components needed to implement
this phase with a total price.  For future phases, provide a detailed summary of components to be added
in each phase and the unit price adjustment factor, if any, that will be used to adjust the base unit prices.


Warranty: Provide a detailed explanation of the warranty on each of the components of the system.

Experience and Reference List: Provide a list of similar Fixed Base AMR systems supplied and/ or installed
over the past 3 years.

Proposal Length
The proposal should be limited to a length of 50 pages; single sided print, including attachments.


CITY OF SAN ANGELO
Tel: (325) 657-4219 or 657-4220

SELECTION PROCESS

All submittals shall be evaluated by a selection committee and those applicants selected for the short list may
be invited to attend an interview, at the applicants own expense.

A. The selection committee will consist of: representatives from various department in the City.

B. The selection committee will evaluate all proposals that are submitted. Selection ratings will be
based on 100‐point scale.  Ranking will be as reflected below:

 Qualifications & Experience ............................................................................ 30%
 Ability Of Equipment & Solution To Meet City Needs .................................... 20%
 Clearly Includes All Information Requested, Including IVR Requirements ..... 20%
 Cost (including maintenance, training additional hardware, etc) .................. 30%
.
Total ............100%

C. Respondents are advised that the City reserves the right to evaluate and rank the proposals
without input from the respondents. Therefore, proposals should be complete as initially
submitted.  However, if you are selected for an interview, you will be expected to present not
only your proposal, but also your approach.

D. City staff shall make a recommendation to City Council of the selection of the most qualified
respondent to enter into contract negotiations with the City.

E. The selected respondent shall enter into negotiations with the City for the services to be
performed.

F. If satisfactory negotiations cannot be concluded, the City reserves the right to negotiate with
the next highest‐ranking respondent.

G. When services and fees are agreed upon, the selected respondent shall be offered a contract
subject to City Council approval.

H. Should negotiations be unsuccessful, the City may enter into negotiations with the next,
highest ranked respondent until an agreement for services and fees are reached.  This process
may continue until an agreement is reached.

I. This RFP does not commit the City to pay for any direct and/or indirect costs incurred in the
preparation and presentation of a response.  All finalist(s) shall pay their own costs incurred in
preparing for, traveling to and attending the interviews.  The City reserves the right to accept
or reject all or part of proposals.


CITY OF SAN ANGELO
Tel: (325) 657-4219 or 657-4220

SUBMISSION FORMS


April 2, 2013 City Council Agenda packet

April 2, 2013 City Council Agenda packet

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April 2, 2013 City Council Agenda packet