The document outlines best practices for increasing practice revenues through improved billing, collections, and management processes. It discusses strategies for the pre-visit, billing, collections, and management functions and identifies key performance indicators to track for each area. Implementing even some of the best practices and monitoring the appropriate metrics can help practices better understand and improve their physician revenue cycle.

1. From Appointments to Collections: The Best Practices for your Practice How to Increase Your Practice Revenues and Gain Control Presented by: Brian Foster Director Avisena Inc. [email_address]

18. Reimbursement/Denial Management Denials and ignored/lost claims should be sorted by HIPAA-compliant code and routed to collectors based on skill if possible. Ability to sort, filter denials using multiple variables. Best Practices: If you can’t track denials, you can’t measure them. If you can’t measure them, you can’t improve collections performance. Do you know how many of each denial code? Do you know billed vs. value? Do you know how many days it takes to resubmit a denied claim? You should. Ability to see which denials have been worked vs. which have not.