SlideShare a Scribd company logo

Enhancing Customer Experience

•Download as PPT, PDF•
•
Bridget Brandt
Bridget Brandt
Business
1 of 18
Creating Loyalty Through Experience Bridget L. Brandt, Sr. Marketing Manager http://customerexperience101.blogspot.com A favorite You Tube video: http://www.youtube.com/watch?v=WFB8jirtyRw
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Our Program
Identify Evaluate Enhance Real World Examples
[object Object],[object Object],Identify Evaluate Enhance Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World Examples
Identify Evaluate Enhance Real World Examples
[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World Examples
Identify Evaluate Enhance Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World
[object Object],[object Object],**Walker Information Group, http://www.walkerinformation.com/pics/wlr/Employee_ExecSumm_07.pdf Top Five Drivers of Loyalty Identify Evaluate Enhance Real World Enhancing Experience in the Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identify Evaluate Enhance Real World Enhancing Experience in the Real World
[object Object],[object Object],[object Object],[object Object],[object Object],*The  Customer Experience IQ (CEIQ) study , conducted jointly by Vovici and CGA Identify Evaluate Enhance Real World Enhancing Experience in the Real World
[object Object],[object Object],Identify Evaluate Enhance Real World Enhancing Experience in the Real World
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
SAGE     Bridget L. Brandt Senior Customer Marketing Manager, Nonprofit Solutions Sage Business Solutions 12301 Research Blvd. Building IV, Suite 350 Austin, TX 78759 512-454-1844 x. 6355 [email_address]

Recommended

What is Customer Experience?
What is Customer Experience?What is Customer Experience?
What is Customer Experience?ClearAction
 
Customer Retention
Customer Retention Customer Retention
Customer Retention Somo
 
Delegation Skills
Delegation SkillsDelegation Skills
Delegation SkillsSanchita Singh
 
Accountability at work
Accountability at workAccountability at work
Accountability at workSaloni Kaul
 
Building Customer Experience
Building Customer ExperienceBuilding Customer Experience
Building Customer ExperienceHarsha MV
 
Personal Branding Workshop
Personal Branding WorkshopPersonal Branding Workshop
Personal Branding WorkshopBeloved Brands Inc.
 
CUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINTCUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINTAndrew Schwartz
 
Team building
Team building Team building
Team building Tina Lodhavia
 

Recommended

What is Customer Experience?
What is Customer Experience?What is Customer Experience?
What is Customer Experience?ClearAction
 
Customer Retention
Customer Retention Customer Retention
Customer Retention Somo
 
Delegation Skills
Delegation SkillsDelegation Skills
Delegation SkillsSanchita Singh
 
Accountability at work
Accountability at workAccountability at work
Accountability at workSaloni Kaul
 
Building Customer Experience
Building Customer ExperienceBuilding Customer Experience
Building Customer ExperienceHarsha MV
 
Personal Branding Workshop
Personal Branding WorkshopPersonal Branding Workshop
Personal Branding WorkshopBeloved Brands Inc.
 
CUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINTCUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINTAndrew Schwartz
 
Team building
Team building Team building
Team building Tina Lodhavia
 
Memorable Customer Experience
Memorable Customer ExperienceMemorable Customer Experience
Memorable Customer ExperienceAnjum Sultana
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations Rajiv Jayarajah, MAppComm, ACC
 
Team management - Leading virtual teams
Team management - Leading virtual teams Team management - Leading virtual teams
Team management - Leading virtual teams Raphael Chicheportiche
 
Voice of Customer Program Design
Voice of Customer Program Design Voice of Customer Program Design
Voice of Customer Program Design Mohamad El-Hinnawi, CCXP
 
Customer Retention Strategies
Customer Retention StrategiesCustomer Retention Strategies
Customer Retention StrategiesJeff Hurt
 
Customer Service
Customer ServiceCustomer Service
Customer ServiceRajiv Bajaj
 
Customer service
Customer serviceCustomer service
Customer servicemanjusha pawar
 
7 Pillars Of Customer Service
7 Pillars Of Customer Service7 Pillars Of Customer Service
7 Pillars Of Customer ServiceSales Progress
 
Team Building Activities
Team Building ActivitiesTeam Building Activities
Team Building ActivitiesAngelin R
 
Pitching Ideas: How to sell your ideas to others
Pitching Ideas: How to sell your ideas to othersPitching Ideas: How to sell your ideas to others
Pitching Ideas: How to sell your ideas to othersJeroen van Geel
 
The Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and RenewalsThe Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and RenewalsSocious
 
The Customer Experience Is Your Brand
The Customer Experience Is Your BrandThe Customer Experience Is Your Brand
The Customer Experience Is Your BrandDrew Diskin
 
Team building
Team buildingTeam building
Team buildingSaxbee Consultants
 
Teamwork presentation
Teamwork presentation Teamwork presentation
Teamwork presentation ct231
 
A Holistic Approach to High Performance
A Holistic Approach to High Performance A Holistic Approach to High Performance
A Holistic Approach to High Performance Workboard Inc.
 
Customer Service | Engagement | Social Media
Customer Service | Engagement | Social MediaCustomer Service | Engagement | Social Media
Customer Service | Engagement | Social MediaBrand Autopsy Marketing Practice
 
Be a WINNER.
Be a WINNER.Be a WINNER.
Be a WINNER.Jamesadhikaram land matter consultancy 9447464502
 
What Is Customer Engagement?
What Is Customer Engagement?What Is Customer Engagement?
What Is Customer Engagement?Braze (formerly Appboy)
 
Simple Ways To Improve Self-Confidence
Simple Ways To Improve Self-ConfidenceSimple Ways To Improve Self-Confidence
Simple Ways To Improve Self-ConfidenceCommLab India – Rapid eLearning Solutions
 
10 Best Practices of a Best Company to Work For
10 Best Practices of a Best Company to Work For10 Best Practices of a Best Company to Work For
10 Best Practices of a Best Company to Work ForO.C. Tanner
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementAli Zeeshan
 
Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Ransys Feedback Technologies
 

More Related Content

What's hot

Memorable Customer Experience
Memorable Customer ExperienceMemorable Customer Experience
Memorable Customer ExperienceAnjum Sultana
 
Team management - Leading virtual teams
Team management - Leading virtual teams Team management - Leading virtual teams
Team management - Leading virtual teams Raphael Chicheportiche
 
Customer Retention Strategies
Customer Retention StrategiesCustomer Retention Strategies
Customer Retention StrategiesJeff Hurt
 
Customer Service
Customer ServiceCustomer Service
Customer ServiceRajiv Bajaj
 
7 Pillars Of Customer Service
7 Pillars Of Customer Service7 Pillars Of Customer Service
7 Pillars Of Customer ServiceSales Progress
 
Team Building Activities
Team Building ActivitiesTeam Building Activities
Team Building ActivitiesAngelin R
 
Pitching Ideas: How to sell your ideas to others
Pitching Ideas: How to sell your ideas to othersPitching Ideas: How to sell your ideas to others
Pitching Ideas: How to sell your ideas to othersJeroen van Geel
 
The Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and RenewalsThe Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and RenewalsSocious
 
The Customer Experience Is Your Brand
The Customer Experience Is Your BrandThe Customer Experience Is Your Brand
The Customer Experience Is Your BrandDrew Diskin
 
Teamwork presentation
Teamwork presentation Teamwork presentation
Teamwork presentation ct231
 
A Holistic Approach to High Performance
A Holistic Approach to High Performance A Holistic Approach to High Performance
A Holistic Approach to High Performance Workboard Inc.
 
10 Best Practices of a Best Company to Work For
10 Best Practices of a Best Company to Work For10 Best Practices of a Best Company to Work For
10 Best Practices of a Best Company to Work ForO.C. Tanner
 

What's hot (20)

Memorable Customer Experience
Memorable Customer ExperienceMemorable Customer Experience
Memorable Customer Experience
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Team management - Leading virtual teams
Team management - Leading virtual teams Team management - Leading virtual teams
Team management - Leading virtual teams
 
Voice of Customer Program Design
Voice of Customer Program Design Voice of Customer Program Design
Voice of Customer Program Design
 
Customer Retention Strategies
Customer Retention StrategiesCustomer Retention Strategies
Customer Retention Strategies
 
Customer Service
Customer ServiceCustomer Service
Customer Service
 
Customer service
Customer serviceCustomer service
Customer service
 
7 Pillars Of Customer Service
7 Pillars Of Customer Service7 Pillars Of Customer Service
7 Pillars Of Customer Service
 
Team Building Activities
Team Building ActivitiesTeam Building Activities
Team Building Activities
 
Pitching Ideas: How to sell your ideas to others
Pitching Ideas: How to sell your ideas to othersPitching Ideas: How to sell your ideas to others
Pitching Ideas: How to sell your ideas to others
 
The Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and RenewalsThe Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and Renewals
 
The Customer Experience Is Your Brand
The Customer Experience Is Your BrandThe Customer Experience Is Your Brand
The Customer Experience Is Your Brand
 
Team building
Team buildingTeam building
Team building
 
Teamwork presentation
Teamwork presentation Teamwork presentation
Teamwork presentation
 
A Holistic Approach to High Performance
A Holistic Approach to High Performance A Holistic Approach to High Performance
A Holistic Approach to High Performance
 
Customer Service | Engagement | Social Media
Customer Service | Engagement | Social MediaCustomer Service | Engagement | Social Media
Customer Service | Engagement | Social Media
 
Be a WINNER.
Be a WINNER.Be a WINNER.
Be a WINNER.
 
What Is Customer Engagement?
What Is Customer Engagement?What Is Customer Engagement?
What Is Customer Engagement?
 
Simple Ways To Improve Self-Confidence
Simple Ways To Improve Self-ConfidenceSimple Ways To Improve Self-Confidence
Simple Ways To Improve Self-Confidence
 
10 Best Practices of a Best Company to Work For
10 Best Practices of a Best Company to Work For10 Best Practices of a Best Company to Work For
10 Best Practices of a Best Company to Work For
 

Viewers also liked

Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementAli Zeeshan
 
Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Ransys Feedback Technologies
 
Beyond CRM - Collabor's Customer Engagement & Insights Software
Beyond CRM - Collabor's Customer Engagement & Insights SoftwareBeyond CRM - Collabor's Customer Engagement & Insights Software
Beyond CRM - Collabor's Customer Engagement & Insights SoftwareCollabor Inc.
 
How Customer Success is Revolutionizing Open Source Companies
How Customer Success is Revolutionizing Open Source CompaniesHow Customer Success is Revolutionizing Open Source Companies
How Customer Success is Revolutionizing Open Source CompaniesGainsight
 
Deploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) ProgramDeploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) ProgramAvtex
 
Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”G3 Communications
 
9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC Program9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC ProgramQualtrics
 
Effective customer service training
Effective customer service training Effective customer service training
Effective customer service training Maged Elsakka
 
Voice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best PracticesVoice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best PracticesLaDove Associates
 
Customer service training general
Customer service training generalCustomer service training general
Customer service training generalJoyce Andrews
 
Voice of Customer Planning Guide
Voice of Customer Planning GuideVoice of Customer Planning Guide
Voice of Customer Planning GuideKampyle
 
Voice of the Customer: The Customer POV
Voice of the Customer: The Customer POVVoice of the Customer: The Customer POV
Voice of the Customer: The Customer POVDelvinia
 
Building Customer Satisfaction, Value, and Retention
Building Customer Satisfaction, Value, and RetentionBuilding Customer Satisfaction, Value, and Retention
Building Customer Satisfaction, Value, and RetentionSumit Pradhan
 
Voice of the Customer (VOC) Research
Voice of the Customer (VOC) ResearchVoice of the Customer (VOC) Research
Voice of the Customer (VOC) ResearchQuestionPro
 
Building an Effective Voice of the Customer Program
Building an Effective Voice of the Customer ProgramBuilding an Effective Voice of the Customer Program
Building an Effective Voice of the Customer ProgramUserZoom
 
20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience Quotes20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience QuotesNeosperience
 
Transforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysTransforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysMcKinsey on Marketing & Sales
 
Social Media Secrets
Social Media SecretsSocial Media Secrets
Social Media SecretsGuy Kawasaki
 
Customer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than YouCustomer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than YouChris Hexton
 

Viewers also liked (20)

Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience Management
 
Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...Improving customer experience, customer satisfaction, customer loyalty, custo...
Improving customer experience, customer satisfaction, customer loyalty, custo...
 
Beyond CRM - Collabor's Customer Engagement & Insights Software
Beyond CRM - Collabor's Customer Engagement & Insights SoftwareBeyond CRM - Collabor's Customer Engagement & Insights Software
Beyond CRM - Collabor's Customer Engagement & Insights Software
 
How Customer Success is Revolutionizing Open Source Companies
How Customer Success is Revolutionizing Open Source CompaniesHow Customer Success is Revolutionizing Open Source Companies
How Customer Success is Revolutionizing Open Source Companies
 
Deploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) ProgramDeploying a Voice of the Customer (VoC) Program
Deploying a Voice of the Customer (VoC) Program
 
Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”Using Content Analytics To Amplify The “Voice of the Customer”
Using Content Analytics To Amplify The “Voice of the Customer”
 
9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC Program9 Steps to a World-Class VoC Program
9 Steps to a World-Class VoC Program
 
Effective customer service training
Effective customer service training Effective customer service training
Effective customer service training
 
Voice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best PracticesVoice of the Customer (VOC) Best Practices
Voice of the Customer (VOC) Best Practices
 
Customer service training general
Customer service training generalCustomer service training general
Customer service training general
 
Voice of Customer Planning Guide
Voice of Customer Planning GuideVoice of Customer Planning Guide
Voice of Customer Planning Guide
 
Voice of the Customer: The Customer POV
Voice of the Customer: The Customer POVVoice of the Customer: The Customer POV
Voice of the Customer: The Customer POV
 
Define phase- Voice of Customer
Define phase- Voice of CustomerDefine phase- Voice of Customer
Define phase- Voice of Customer
 
Building Customer Satisfaction, Value, and Retention
Building Customer Satisfaction, Value, and RetentionBuilding Customer Satisfaction, Value, and Retention
Building Customer Satisfaction, Value, and Retention
 
Voice of the Customer (VOC) Research
Voice of the Customer (VOC) ResearchVoice of the Customer (VOC) Research
Voice of the Customer (VOC) Research
 
Building an Effective Voice of the Customer Program
Building an Effective Voice of the Customer ProgramBuilding an Effective Voice of the Customer Program
Building an Effective Voice of the Customer Program
 
20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience Quotes20 Inspirational Customer Experience Quotes
20 Inspirational Customer Experience Quotes
 
Transforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysTransforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to Journeys
 
Social Media Secrets
Social Media SecretsSocial Media Secrets
Social Media Secrets
 
Customer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than YouCustomer Retention: Why Your Dog Would Make More Money Than You
Customer Retention: Why Your Dog Would Make More Money Than You
 

Similar to Enhancing Customer Experience

2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"Bridget Brandt
 
Bridge Conference, Enhancing Customer Experience
Bridge Conference, Enhancing Customer ExperienceBridge Conference, Enhancing Customer Experience
Bridge Conference, Enhancing Customer ExperienceBridget Brandt
 
How to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
How to Focus your Digital Marketing Strategy - by Keith Boswell from PerceptintHow to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
How to Focus your Digital Marketing Strategy - by Keith Boswell from PerceptintKeith Boswell
 
Personal and Business Branding using Social Media
Personal and Business Branding using Social MediaPersonal and Business Branding using Social Media
Personal and Business Branding using Social MediaPatsy Stewart
 
Singapore Management University Marketing Bootcamp
Singapore Management University Marketing BootcampSingapore Management University Marketing Bootcamp
Singapore Management University Marketing BootcampJustin Lee
 
Marketing Your Radon Business
Marketing Your Radon BusinessMarketing Your Radon Business
Marketing Your Radon BusinessSara Martin
 
Growth Hacking: A Crash Course
Growth Hacking: A Crash CourseGrowth Hacking: A Crash Course
Growth Hacking: A Crash CourseDavid Fallarme
 
Oh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
Oh God, Not Another Survey: Building Extraordinary Teams and Improving ProcessesOh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
Oh God, Not Another Survey: Building Extraordinary Teams and Improving ProcessesBrian Pichman
 
EIA2016Nice - Brian Kress. Getting your users hooked
EIA2016Nice - Brian Kress. Getting your users hookedEIA2016Nice - Brian Kress. Getting your users hooked
EIA2016Nice - Brian Kress. Getting your users hookedEuropean Innovation Academy
 
Brand Activation PowerPoint Presentation Slides
Brand Activation PowerPoint Presentation SlidesBrand Activation PowerPoint Presentation Slides
Brand Activation PowerPoint Presentation SlidesSlideTeam
 
Everything you ever wanted to know about marketing...but were afraid to ask! ...
Everything you ever wanted to know about marketing...but were afraid to ask! ...Everything you ever wanted to know about marketing...but were afraid to ask! ...
Everything you ever wanted to know about marketing...but were afraid to ask! ...Business Link South West - Events
 
Small Business Online Advanced Workshop
Small Business Online Advanced WorkshopSmall Business Online Advanced Workshop
Small Business Online Advanced WorkshopNicky Jurd
 
Career Management From A Fire Hose
Career Management From A Fire HoseCareer Management From A Fire Hose
Career Management From A Fire HoseBob Norton
 
How to Get the Word Out - York Biz Expo
How to Get the Word Out - York Biz ExpoHow to Get the Word Out - York Biz Expo
How to Get the Word Out - York Biz ExpoMarla Schuchman
 
John Corcoran Foundation - Digital Marketing Campaign
John Corcoran Foundation - Digital Marketing CampaignJohn Corcoran Foundation - Digital Marketing Campaign
John Corcoran Foundation - Digital Marketing Campaignannhang90
 
7 steps to increase your business profits
7 steps to increase your business profits7 steps to increase your business profits
7 steps to increase your business profitsXavier Hurtado
 
Unlocking the content dungeon
Unlocking the content dungeonUnlocking the content dungeon
Unlocking the content dungeonEarnest
 
Revitilize Your Business With Social Media
Revitilize Your Business With Social MediaRevitilize Your Business With Social Media
Revitilize Your Business With Social Medianathanhenry
 

Similar to Enhancing Customer Experience (20)

2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
2011 Webcast For Sage Nonprofit "Enhancing the Donor Experience"
 
Bridge Conference, Enhancing Customer Experience
Bridge Conference, Enhancing Customer ExperienceBridge Conference, Enhancing Customer Experience
Bridge Conference, Enhancing Customer Experience
 
How to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
How to Focus your Digital Marketing Strategy - by Keith Boswell from PerceptintHow to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
How to Focus your Digital Marketing Strategy - by Keith Boswell from Perceptint
 
Personal and Business Branding using Social Media
Personal and Business Branding using Social MediaPersonal and Business Branding using Social Media
Personal and Business Branding using Social Media
 
Singapore Management University Marketing Bootcamp
Singapore Management University Marketing BootcampSingapore Management University Marketing Bootcamp
Singapore Management University Marketing Bootcamp
 
Marketing Your Radon Business
Marketing Your Radon BusinessMarketing Your Radon Business
Marketing Your Radon Business
 
Growth Hacking: A Crash Course
Growth Hacking: A Crash CourseGrowth Hacking: A Crash Course
Growth Hacking: A Crash Course
 
Oh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
Oh God, Not Another Survey: Building Extraordinary Teams and Improving ProcessesOh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
Oh God, Not Another Survey: Building Extraordinary Teams and Improving Processes
 
EIA2016Nice - Brian Kress. Getting your users hooked
EIA2016Nice - Brian Kress. Getting your users hookedEIA2016Nice - Brian Kress. Getting your users hooked
EIA2016Nice - Brian Kress. Getting your users hooked
 
Brand Activation PowerPoint Presentation Slides
Brand Activation PowerPoint Presentation SlidesBrand Activation PowerPoint Presentation Slides
Brand Activation PowerPoint Presentation Slides
 
Everything you ever wanted to know about marketing...but were afraid to ask! ...
Everything you ever wanted to know about marketing...but were afraid to ask! ...Everything you ever wanted to know about marketing...but were afraid to ask! ...
Everything you ever wanted to know about marketing...but were afraid to ask! ...
 
Small Business Online Advanced Workshop
Small Business Online Advanced WorkshopSmall Business Online Advanced Workshop
Small Business Online Advanced Workshop
 
Value Proposition framework - clutchplayadvisors.com
Value Proposition framework - clutchplayadvisors.comValue Proposition framework - clutchplayadvisors.com
Value Proposition framework - clutchplayadvisors.com
 
Career Management From A Fire Hose
Career Management From A Fire HoseCareer Management From A Fire Hose
Career Management From A Fire Hose
 
How to Get the Word Out - York Biz Expo
How to Get the Word Out - York Biz ExpoHow to Get the Word Out - York Biz Expo
How to Get the Word Out - York Biz Expo
 
John Corcoran Foundation - Digital Marketing Campaign
John Corcoran Foundation - Digital Marketing CampaignJohn Corcoran Foundation - Digital Marketing Campaign
John Corcoran Foundation - Digital Marketing Campaign
 
7 steps to increase your business profits
7 steps to increase your business profits7 steps to increase your business profits
7 steps to increase your business profits
 
Unlocking the content dungeon
Unlocking the content dungeonUnlocking the content dungeon
Unlocking the content dungeon
 
Revitilize Your Business With Social Media
Revitilize Your Business With Social MediaRevitilize Your Business With Social Media
Revitilize Your Business With Social Media
 
The Better Business Model
The Better Business ModelThe Better Business Model
The Better Business Model
 

More from Bridget Brandt

Year End Fundraising Tips & Ideas
Year End Fundraising Tips & IdeasYear End Fundraising Tips & Ideas
Year End Fundraising Tips & IdeasBridget Brandt
 
Donor Experience 101 Marketing For Nonprofits
Donor Experience 101 Marketing For NonprofitsDonor Experience 101 Marketing For Nonprofits
Donor Experience 101 Marketing For NonprofitsBridget Brandt
 
Keeping GREAT Volunteers
Keeping GREAT VolunteersKeeping GREAT Volunteers
Keeping GREAT VolunteersBridget Brandt
 
Nonprofit Story Telling 101
Nonprofit Story Telling 101Nonprofit Story Telling 101
Nonprofit Story Telling 101Bridget Brandt
 
Measure and Market: Basic Nonprofit Action & Analysis
Measure and Market: Basic Nonprofit Action & AnalysisMeasure and Market: Basic Nonprofit Action & Analysis
Measure and Market: Basic Nonprofit Action & AnalysisBridget Brandt
 
Top Ten Marketing Tactics for Nonprofit Marketers
Top Ten Marketing Tactics for Nonprofit MarketersTop Ten Marketing Tactics for Nonprofit Marketers
Top Ten Marketing Tactics for Nonprofit MarketersBridget Brandt
 
Top Tactics in Loyalty for Converse, TX
Top Tactics in Loyalty for Converse, TXTop Tactics in Loyalty for Converse, TX
Top Tactics in Loyalty for Converse, TXBridget Brandt
 
Building a Better Brand
Building a Better BrandBuilding a Better Brand
Building a Better BrandBridget Brandt
 
Nonprofit Social Media Training-101
Nonprofit Social Media Training-101Nonprofit Social Media Training-101
Nonprofit Social Media Training-101Bridget Brandt
 
Getting Started:Social Media for Nonprofits
Getting Started:Social Media for NonprofitsGetting Started:Social Media for Nonprofits
Getting Started:Social Media for NonprofitsBridget Brandt
 
Raise funds more successfully than apple sells ipads
Raise funds more successfully than apple sells ipadsRaise funds more successfully than apple sells ipads
Raise funds more successfully than apple sells ipadsBridget Brandt
 
JCC Exclusive: Engaging donors in an online age
JCC Exclusive: Engaging donors in an online ageJCC Exclusive: Engaging donors in an online age
JCC Exclusive: Engaging donors in an online ageBridget Brandt
 
Engaging Donors in an Online Age-2011
Engaging Donors in an Online Age-2011Engaging Donors in an Online Age-2011
Engaging Donors in an Online Age-2011Bridget Brandt
 
Engaging Donors in an Online Age for the JCC's of North America Professional ...
Engaging Donors in an Online Age for the JCC's of North America Professional ...Engaging Donors in an Online Age for the JCC's of North America Professional ...
Engaging Donors in an Online Age for the JCC's of North America Professional ...Bridget Brandt
 

More from Bridget Brandt (16)

Event Fundraising 101
Event Fundraising 101Event Fundraising 101
Event Fundraising 101
 
Year End Fundraising Tips & Ideas
Year End Fundraising Tips & IdeasYear End Fundraising Tips & Ideas
Year End Fundraising Tips & Ideas
 
Donor Experience 101 Marketing For Nonprofits
Donor Experience 101 Marketing For NonprofitsDonor Experience 101 Marketing For Nonprofits
Donor Experience 101 Marketing For Nonprofits
 
Keeping GREAT Volunteers
Keeping GREAT VolunteersKeeping GREAT Volunteers
Keeping GREAT Volunteers
 
Nonprofit Story Telling 101
Nonprofit Story Telling 101Nonprofit Story Telling 101
Nonprofit Story Telling 101
 
Measure and Market: Basic Nonprofit Action & Analysis
Measure and Market: Basic Nonprofit Action & AnalysisMeasure and Market: Basic Nonprofit Action & Analysis
Measure and Market: Basic Nonprofit Action & Analysis
 
Top Ten Marketing Tactics for Nonprofit Marketers
Top Ten Marketing Tactics for Nonprofit MarketersTop Ten Marketing Tactics for Nonprofit Marketers
Top Ten Marketing Tactics for Nonprofit Marketers
 
Top Tactics in Loyalty for Converse, TX
Top Tactics in Loyalty for Converse, TXTop Tactics in Loyalty for Converse, TX
Top Tactics in Loyalty for Converse, TX
 
Year-End Fundraising
Year-End Fundraising Year-End Fundraising
Year-End Fundraising
 
Building a Better Brand
Building a Better BrandBuilding a Better Brand
Building a Better Brand
 
Nonprofit Social Media Training-101
Nonprofit Social Media Training-101Nonprofit Social Media Training-101
Nonprofit Social Media Training-101
 
Getting Started:Social Media for Nonprofits
Getting Started:Social Media for NonprofitsGetting Started:Social Media for Nonprofits
Getting Started:Social Media for Nonprofits
 
Raise funds more successfully than apple sells ipads
Raise funds more successfully than apple sells ipadsRaise funds more successfully than apple sells ipads
Raise funds more successfully than apple sells ipads
 
JCC Exclusive: Engaging donors in an online age
JCC Exclusive: Engaging donors in an online ageJCC Exclusive: Engaging donors in an online age
JCC Exclusive: Engaging donors in an online age
 
Engaging Donors in an Online Age-2011
Engaging Donors in an Online Age-2011Engaging Donors in an Online Age-2011
Engaging Donors in an Online Age-2011
 
Engaging Donors in an Online Age for the JCC's of North America Professional ...
Engaging Donors in an Online Age for the JCC's of North America Professional ...Engaging Donors in an Online Age for the JCC's of North America Professional ...
Engaging Donors in an Online Age for the JCC's of North America Professional ...
 

Recently uploaded

BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...noida100girls
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024christinemoorman
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service DewasVip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewasmakika9823
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...anilsa9823
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsCash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsApsara Of India
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurSuhani Kapoor
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
Catalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdfCatalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdfOrient Homes
 
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Roomdivyansh0kumar0
 
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppelCorporation
 
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Tina Ji
 
Sales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessSales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessAggregage
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyEthan lee
 

Recently uploaded (20)

BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service DewasVip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsCash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Catalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdfCatalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdf
 
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
 
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
 
Best Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting PartnershipBest Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting Partnership
 
KestrelPro Flyer Japan IT Week 2024 (English)
KestrelPro Flyer Japan IT Week 2024 (English)KestrelPro Flyer Japan IT Week 2024 (English)
KestrelPro Flyer Japan IT Week 2024 (English)
 
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
 
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
 
Sales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessSales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for Success
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
 

Enhancing Customer Experience

  • 1. Creating Loyalty Through Experience Bridget L. Brandt, Sr. Marketing Manager http://customerexperience101.blogspot.com A favorite You Tube video: http://www.youtube.com/watch?v=WFB8jirtyRw
  • 2.
  • 3.
  • 4. Identify Evaluate Enhance Real World Examples
  • 5.
  • 6.
  • 7. Identify Evaluate Enhance Real World Examples
  • 8.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. SAGE     Bridget L. Brandt Senior Customer Marketing Manager, Nonprofit Solutions Sage Business Solutions 12301 Research Blvd. Building IV, Suite 350 Austin, TX 78759 512-454-1844 x. 6355 [email_address]