Peoplesoft Success

1. the advantage is content
PeopleSoft
documentum customer success story
Challenge Inability to easily access and share contracts resulted in delays meeting customer and
business partner needs
Solution Documentum solution for quick, secure global access to all customer and business
partner contracts throughout the contract lifecycle
Results Ensures immediate access to contractual information throughout the revenue process
to improve customer service and end user efficiency
Delivered immediate benefits through integration with familiar PeopleSoft
applications
Streamlines key business processes in Customer Service, Sales, Legal, Finance,
Alliances, Product Development, Quality Systems and Product Documentation depart-
ments through this and other Documentum applications
Improving Customer Satisfaction and Business
Performance Through On-Line Contract Management
A Documentum contracts application is enabling PeopleSoft employees to share financial, product and confi-
dential company knowledge. This Documentum-driven quot;knowledge chainquot; makes vital company and customer
information available on demand for the Legal, Finance, Maintenance, Customer Service, Alliances and Sales
organizations.
Innovation of Business Process to Improve Responsiveness
PeopleSoft is a global supplier of enterprise application software, including
e-business and analytic applications, for business, education and government.
With Documentum, PeopleSoft PeopleSoft products for human resource management, financials, distribution,
is eliminating lengthy delays in manufacturing and supply chain, along with a range of industry solutions, are
used by more than 3,000 customers worldwide.
accessing contracts.
Until recently, copies of executed PeopleSoft contracts were maintained only on
paper. This meant that thousands of pages of license agreements, consulting
agreements, partnership relationship agreements, merger and acquisition con-
tracts, and maintenance contracts were not readily available to people who
needed to access, review or amend them.
www.documentum.com

2. documentum customer success story www.documentum.com
simply logs into Documentum and accesses the contract
“With Documentum, we have reduced the time it takes to from within the PeopleTools financial application. In
access a contract from days to minutes. This improves our addition, the ability to quickly access and update mainte-
nance agreements ensures that customers receive the
ability to manage customer relationships.”
proper software updates on a timely basis and that mainte-
Sylvia McCorriston, legal technologist nance revenues continue uninterrupted.
PeopleSoft
PeopleSoft customer care representatives also have access
to Documentum. When a customer calls with a billing
question, a representative can refer to specific terms of the
contract without exiting one application and going to the
At PeopleSoft, sales representatives, legal staff, customer other. Approximately 500 users providing some level of
care representatives, finance and maintenance staff, profes- customer service will have access to the Documentum
sional services consultants, and alliance managers must contracts application at PeopleSoft.
have access to contract information for selling new New Areas for Innovation
PeopleSoft solutions and services, and managing customer
relationships. Before Documentum, it could take several The finance application's success led to Documentum
days to obtain a copy of a particular contract. quot;These ineffi- deployments for innovating key product development and
ciencies could easily result in longer time to close sales or documentation processes. With these new Documentum
recognize maintenance revenue, and customer frustration,quot; solutions, technical writers, product developers and
explains Pam Ganzberger, manager of Enterprise Document eventually third-party development partners will have
Management (EDM) systems. instant access to relevant documentation. Members of the
sales force will have instant access to proposal informa-
In evaluating solutions for document drafting and tion. Product developers and customer service
versioning, PeopleSoft quickly realized that Documentum representatives will have immediate access to quality
was truly scalable. quot;It presented a solution offering global systems information. In addition, an internal quot;knowledge
access and enhanced security,quot; says Sylvia McCorriston, areaquot; will store information for the company's internal use.
legal technologist. quot;It also integrated nicely with When completely implemented, PeopleSoft will have more
PeopleSoft's enterprise architecture.quot; In addition, the than 2,000 global users accessing Documentum.
Documentum contract management solution delivered
benefits quickly. quot;We have reduced the time it takes to As a result of a successful business partnership, PeopleSoft
access a contract from days to minutes,quot; continues and Documentum are co-developing applications that
McCorriston. quot;This improves our ability to manage combine each other's core technology. PeopleSoft also
customer relationships.quot; plans to expand its Documentum solution over the Web.
This will enable authorized users to access content through
Fast, Easy Access to Knowledge their Web interfaces and mine information across the
PeopleSoft integrated Documentum with its own applica- Internet from the central repository.
tions, most notably its PeopleTools Contract Administration quot;Direct access to information offers PeopleSoft a
application. When an authorized user working in this tremendous business advantage,quot; says Ganzberger. As
financial database needs to review a contract, that user Documentum solutions continue to foster innovation of
key business processes, they will help PeopleSoft operate
even more efficiently in the global marketplace.
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