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Group A: 0754 EME6414C
Regina Miller, Tanya Reber, Leisa Eiland and
Berta Sanchez
Purpose and Objectives
   Group A: WBI development standards -
    - IEEE, ADL, ISO, IMS emerging conceptual
    specifications for the design of reusable
    content within web-based training. These
    standards are being used primarily in the
    DoD, but have great implications for the
    corporate, consumer, and academic markets
    as well. Our group will present general
    information on the standards organizations
    and their current work.
Group A Organization

    Berta Sanchez                    Regina Miller
         ADL                            IEEE


                       Group A
                   WBI development
                     standards


     Tanya Reber                     Leisa Eiland
         ISO                             IMS
Introduction
According to Friesen (2004),
standards for e-learning
technology are normally
developed for systems design
and implementation to ensure
interoperability, portability,
and reusability which applies
to both the systems
themselves and of the content,
data, and managed processes.
Standards usually have many parts
consisting of the following:
The development of technical standards
in e-learning can be viewed as part of the
maturation of distance learning and
training via digital technology or
personal computer. (Friesen, 2004)
ADL HISTORY
   Advanced Distributed Learning (ADL)
    Initiative was established in 1997 to
    standardize and modernize training and
    education management.
   It was developed by the Department of
    Defense after they saw a need for on-demand
    training for both individuals and units
    worldwide.
ADL STANDARD?
   Sharable Content Object Reference Model (SCORM)
    was developed by ADL Initiative. It is a collection of
    technical standards, specifications, and guidelines
    used for e-learning. The technical standards are
    used to ensure that one can create a lesson using
    SCORM and that lesson can be used in different
    online Learning Management Systems without
    having to make any changes.
   SCORM 2004 is the latest version of this reference
    model, it focuses on defining a model for packaging
    learning content and defining an API for enabling
    communications between learning content and the
    system that delivers it (Collier and Robson, 2002).
SCORM
SCORM
   Individuals or organizations create Sharable
    Content Objects (SCOs). SCOs are launchable
    and reusable learning objects that contain
    units of learning.
   As you can see from the diagram below how
    the SCOs get to the learner through the LMS.




         (Source: Collier and Robson, 2002)
CREATING SCORM CONTENT
   Ways to create SCORM content.
     Use  HTML and javascript to create the content
      through code
     Use SCORM Authoring software
       Open    Source Examples
            eXe eXeLearning
            Scenari
            Xerte
       Commercial        Examples
            Articulate
            Captivate
            iSpring
     Use    existing SCORM packages
SCORM COMPLIANT LMS
   There are many Learning Management
    Systems, both open source and commercial,
    that are able to use SCORM created lessons.
     Open   Source Examples
       Moodle
       eFront

     Commercial   Examples
       Desire2Learn
       SharePointLMS
       JoomlaCMS
       Blackboard Learning   System
SCORM BOOKS
       According to the SCORM 2004 section FAQ
        of the ADL website (n.d.), the SCORM guide
        consists of four books that are used to create
        SCORM conformant lessons.
                        Book 2
                 Content Aggregation                 Book 3
    Book 1             Model                       Run-Time                       Book 4
                                                  Environment               Sequencing and
•   History     • describes the components
                                                                              Navigation
•   Status        used                       • describes the LMS
•   Concepts    • how to package               requirements on using      • describes how to
                  components                   the run-time environment     sequence the objects
•   Future
                • how to describe the        • information about the      • how to branch or set the
    Direction     components                   SCOs in regard to API        flow of the content.
                • how to define                and CMI Data Model
                  sequencing
BENEFITS TO USING SCORM
       In the ADL website, the SCORM 2004 section FAQ (n.d.) states, there are four
        benefits to using SCORM:
• The ability to locate and access                                                   • The ability to take instructional components
  instructional components from multiple                                               developed in one system and use them in
  locations and deliver them to other                                                  another system. For example, content
  locations. For example, a content author                                             packaged for delivery in one SCORM-
  can search the ADL Registry and identify                                             conformant LMS could be loaded into
  relevant content that has already been                                               another LMS that is conformant to the same
  developed by another organization and                                                version of SCORM for delivery to learners.
  deploy that content on any LMS that is
  conformant to the same version of
  SCORM to learners anywhere in the
  world.
                                                  Accessibility   Interoperability




                                                   Durability       Reusability


• The ability to withstand technology                                                   • The ability to withstand technology
  evolution and/or changes without costly                                                 evolution and/or changes without costly
  redesign, reconfiguration, or recoding. For                                             redesign, reconfiguration, or recoding.
  example, upgrading to a new computer                                                    For example, upgrading to a new
  operating system should have no impact on the                                           computer operating system should have
  delivery of content to learners.                                                        no impact on the delivery of content to
                                                                                          learners.
IEEE
Institute of Electrical and Electronics
Engineers, Inc. (IEEE)
Institute of Electrical and Electronics
Engineers, Inc. (IEEE)

       The IEEE “is a non-profit, technical professional
       association of more than 380,000 individual
       members in 150 countries” (IEEE, 2004, 1).
LTSC is the Learning Technology Standards Committee
(LTSC) of the (IEEE). Developed by communities or
forums.
Only individual experts, no organizations or enterprises can
join IEEE/LTSC.
•IEEE is an accredited standards development organization.

•IEEE is the most frequently referenced data model.
IEEE LTSC is currently divided into Four
Working Groups (WG) that are working on
the development of new specifications:


    WG 4: Digital      WG 11: Computer
  Rights Expression       managed
      Language           instruction




                             WG 20:
     WG 12: Learning
                         Competency data
     object metadata
                            standards

                                           Stracke, C. M. (2006. )
The specifications developed by IEEE LTSC:
IEEE LTSC has developed six specifications ("technical
standards"):

   IEEE 1484.1 "IEEE            IEEE 1484.11.1 "IEEE      IEEE 1484.11.2 "IEEE Standard
   Standard for Learning        Standard for Learning    for Learning Technology —
   Technology —                 Technology —             ECMAScript Application
                                Data Model for Content   Programming Interface for Content
   Learning Technology          Object Communication "   to Runtime Services
   Systems Architecture"                                 Communication"



   IEEE 1484.11.3 "IEEE                                     IEEE 1484.12.3 "IEEE
   Standard for Learning        IEEE 1484.12.1 "IEEE        Standard for Learning
   Technology —
                                Standard for Learning       Technology —
   Extensible Markup Language                               Extensible Markup Language
   (XML) Schema Binding for     Technology —
                                                            (XML) Schema Definition
   Data                         Learning Object             Language Binding for Learning
   Model for Content Object
                                Metadata"                   Object
   Communication"




                                                                             Stracke, C. M. (2006. )
IMS
IMS Global Consortium
History of IMS
   In 1997 the National Learning Infrastructure
    Initiative of Educause began a project to create a set
    of learning standards. The universities that
    participated included California State
    University, University of Michigan, and University of
    North Carolina. The acronym IMS stood for
    Instructional Management Systems; now the name
    includes,”Global Consortium”. IMS got started in
    higher education, quickly it evolved into a range of
    learning environments; including corporate and
    government training and K-12 education.
IMS Instructional Management
Systems: Stakeholders

courseware and software vendors
educational publishers

authoring tool developers/vendors

authors/content developers

educational institutions (including
administrators)
educators/instructors

administrative staff

students
IMS
   http://www.imsglobal.org/
IMS GLC Strategic Leadership Resources


Some of the resources are listed below:


       E-Learning                 Learning Technology




                    Future Standards
Common Cartridge
   Common Cartridge is used to power Moodle
   Common Cartridge is one of the most popular
    “products” shared by IMS.
IMS Campus Programs

   Florida Virtual School: Florida Virtual
    School® manages growth with
    interoperability standards
IMS Goals
“Improving the quality of and access to education is the
  global challenge that underpins all other global
  challenges. Harnessing the potential power of new
  technologies that can enhance the reach and
  effectiveness of education is a compelling priority for
  society. The IMS Global Learning Consortium is a
  unique collaboration of corporations, educational
  institutions, and government organizations that can
  play a significant role in recognizing advances in
  technology that address key educational challenges
  worldwide.” (IMS Global Consortium)
IMS Current Events

   Learning Impact 2012
ISO
WHY IS ISO
IMPORTANT?
   How can an organization guarantee that they have met
    stringent quality standards, control quality, compete globally,
    and save money? Auditing is the answer. Quality management
    comes in all shapes and sizes; Kaizen, Six Sigma, TQM, ISO,
    etc. ISO (International Organization for Standardization)
    provides a system of standards which help to address the
    needs of an organization. ISO provides organizations with a set
    of international standards by which to measure quality
    management and quality assurance. The standards allow
    businesses to benchmark quality and management practices
    against competitors. ISO can be used in any size organization.
How did ISO come about?
   According to ISO’s website, “In October 1946,
    delegates from 25 countries, meeting at the
    Institute of Civil Engineers in London, decided
    to create a new international organization, of
    which the object would be "to facilitate the
    international coordination and unification of
    industrial standards". The new organization,
    ISO, officially began operations on 23
    February 1947.”
Focus
   ISO’s popularity can be attributed to its worldwide
    acceptance as a vehicle for process documentation.
    It can be used in any size business. Organizations in
    150 countries all over the world use, respect, and
    recognize ISO quality management as the standard.
   ISO fulfilled a need for an accepted list of standards
    that could be used worldwide. ISO was created when
    two organizations for standards came together: ISA
    (International Federation of the National
    Standardizing Associations) and UNSCC (United
    Nations Standards Coordinating Committee).
How can ISO be implemented
into an organization ?
   Easily! If a quality management system
    exists, a gap analysis will help identify what
    needs to be done to implement this system.
    Bridge the gap between what is to what
    should. Fixing the gaps will improve overall
    efficiency while inching towards ISO
    compliance. How will an organization know if
    it is “on track” without a plan? ISO is the plan
ISO focuses on eight (8) steps to ensure an organization

 complies to the stringent standards that are set.


Customer        Leadership        Involvement Decision
  Focus                             of People Making


System
Approach to     Continual   Process              Supplier
management      improvement Approach             Relations
What are the needs of current
and future customers?
   Fulfilling the needs of customers, internal and
    external, will increase customer satisfaction,
    customer loyalty, revenue, and market share.
    Companies in tune with their target audience
    can be flexible and respond quickly to new
    opportunities.
What is needed from
leadership?
   An involved workforce is motivated and
    committed to the organizational cause.
    Fostering an atmosphere of inclusion enables
    trust, creativity, accountability, and
    participation. Communication can flow freely
    in an open environment.
Process and System Approach
   Why Process approach?            System approach to
   A step by step process            management
    provides a map for desired       Will identifying,
    performance. This process         understanding, and
    has lower costs, improved         managing interrelated
    and consistent results, and       processes as a system
    focuses which priorities to       contribute to the
    improve.                          organization's effectiveness
                                      and efficiency in achieving
                                      its objectives?
                                     Yes, organizations are like
                                      the human body, the sum of
                                      a whole. Aligning each
                                      process allows for
                                      efficiency, effectiveness,
                                      and are less costly to
                                      manage.
Continual improvement and
decision making
   Continual                  Factual approach to
    improvement                 decision-making
   An organization must       Organizations’ need to
    strive to grow to           base business
    maintain relevance.         decisions on a thorough
    Continually improving       analysis of accurate,
    the organization's          reliable data and
    overall performance         information. Appropriate
    should be a permanent       personnel can access
    objective of the            data and information to
    organization.               make timely and
                                effective decisions.
Mutually beneficial supplier
   relationships
   Building relationships between an
    organization and its suppliers provides a
    mutually beneficial relationship. Such a
    relationship enhances the ability to respond to
    changing markets, customer needs and
    expectations so both can create value. This
    symbiosis creates a pool of knowledge,
    expertise, and resources
REFERENCES
Advanced distributed learning initiative » scorm 2004 4th edition. (n.d.). Retrieved from
     http://www.adlnet.gov/capabilities/scorm/scorm-2004-4th

American national standards institute - ansi. (n.d.). Retrieved from http://www.ansi.org

Collier, G., & Robson, R. (2002). elearning interoperability standards [White paper]. Retrieved from
      http://www.eduworks.com/Documents/eLearning_Interoperability_Standards_wp.pdf

IEEE. (2004). About the IEEE. Retrieved from
      http://www.ieee.org/portal/index.jsp?pageID=corp_level1&path=about&file=index.xml&xsl=generic.xsl

IEEE Learning Technology Standards Committee. (2002). Final 1484.12.1-2002 LOM Draft Standard. Retrieved
     from http://grouper.ieee.org/LTSC/wg12/20020612-FinalLOM-Draft.html

Evans, M. H. (n.d.). Course 17: Process improvement. Retrieved from
     http://www.exinfm.com/training/pdfiles/course17.pdf

Friesen, N. (2004). Editorial: A gentle introduction to technical e-learning standards. Retrieved from
      http://www.cjlt.ca/index.php/cjlt/article/view/136/129
REFERENCES
Heyns, R. (2001, August 15). Quality management systems for education and training providers. Retrieved from
     http://www.saqa.org.za/docs/policy/qms_prov.pdf

Iso - faqs - list of abbreviations used throughout iso online. (2011). Retrieved from
       http://www.iso.org/iso/support/faqs/faqs_list_abbreviations.htm

Moodle docs. (2012, March 19). Retrieved from http://docs.moodle.org

PRAXIOM RESEARCH GROUP LIMITED. (2011, December 12). Iso 9000 and iso 9001 - plain english
    introduction. Retrieved from http://www.praxiom.com/iso-intro.htm

Stracke, C. M. (2006). Interoperability and quality development in elearning: Overview and reference model for e-
      Learning Standards. Retrieved from http://www.qed-info.de/docs/Standards_Elearning_Stracke.pdf

Welcome to ims global learning consortium. (2012, March 26). Retrieved from http://www.imsglobal.org/

Wikipedia. (2012, March 26). List of international organization for standardization standards. Retrieved from
     http://en.wikipedia.org/wiki/List_of_ISO_standards
The End

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Group A Standards

  • 1. Group A: 0754 EME6414C Regina Miller, Tanya Reber, Leisa Eiland and Berta Sanchez
  • 2. Purpose and Objectives  Group A: WBI development standards - - IEEE, ADL, ISO, IMS emerging conceptual specifications for the design of reusable content within web-based training. These standards are being used primarily in the DoD, but have great implications for the corporate, consumer, and academic markets as well. Our group will present general information on the standards organizations and their current work.
  • 3. Group A Organization Berta Sanchez Regina Miller ADL IEEE Group A WBI development standards Tanya Reber Leisa Eiland ISO IMS
  • 4. Introduction According to Friesen (2004), standards for e-learning technology are normally developed for systems design and implementation to ensure interoperability, portability, and reusability which applies to both the systems themselves and of the content, data, and managed processes.
  • 5. Standards usually have many parts consisting of the following:
  • 6. The development of technical standards in e-learning can be viewed as part of the maturation of distance learning and training via digital technology or personal computer. (Friesen, 2004)
  • 7.
  • 8. ADL HISTORY  Advanced Distributed Learning (ADL) Initiative was established in 1997 to standardize and modernize training and education management.  It was developed by the Department of Defense after they saw a need for on-demand training for both individuals and units worldwide.
  • 9. ADL STANDARD?  Sharable Content Object Reference Model (SCORM) was developed by ADL Initiative. It is a collection of technical standards, specifications, and guidelines used for e-learning. The technical standards are used to ensure that one can create a lesson using SCORM and that lesson can be used in different online Learning Management Systems without having to make any changes.  SCORM 2004 is the latest version of this reference model, it focuses on defining a model for packaging learning content and defining an API for enabling communications between learning content and the system that delivers it (Collier and Robson, 2002).
  • 10. SCORM
  • 11. SCORM  Individuals or organizations create Sharable Content Objects (SCOs). SCOs are launchable and reusable learning objects that contain units of learning.  As you can see from the diagram below how the SCOs get to the learner through the LMS. (Source: Collier and Robson, 2002)
  • 12. CREATING SCORM CONTENT  Ways to create SCORM content.  Use HTML and javascript to create the content through code  Use SCORM Authoring software  Open Source Examples  eXe eXeLearning  Scenari  Xerte  Commercial Examples  Articulate  Captivate  iSpring  Use existing SCORM packages
  • 13. SCORM COMPLIANT LMS  There are many Learning Management Systems, both open source and commercial, that are able to use SCORM created lessons.  Open Source Examples  Moodle  eFront  Commercial Examples  Desire2Learn  SharePointLMS  JoomlaCMS  Blackboard Learning System
  • 14. SCORM BOOKS  According to the SCORM 2004 section FAQ of the ADL website (n.d.), the SCORM guide consists of four books that are used to create SCORM conformant lessons. Book 2 Content Aggregation Book 3 Book 1 Model Run-Time Book 4 Environment Sequencing and • History • describes the components Navigation • Status used • describes the LMS • Concepts • how to package requirements on using • describes how to components the run-time environment sequence the objects • Future • how to describe the • information about the • how to branch or set the Direction components SCOs in regard to API flow of the content. • how to define and CMI Data Model sequencing
  • 15. BENEFITS TO USING SCORM  In the ADL website, the SCORM 2004 section FAQ (n.d.) states, there are four benefits to using SCORM: • The ability to locate and access • The ability to take instructional components instructional components from multiple developed in one system and use them in locations and deliver them to other another system. For example, content locations. For example, a content author packaged for delivery in one SCORM- can search the ADL Registry and identify conformant LMS could be loaded into relevant content that has already been another LMS that is conformant to the same developed by another organization and version of SCORM for delivery to learners. deploy that content on any LMS that is conformant to the same version of SCORM to learners anywhere in the world. Accessibility Interoperability Durability Reusability • The ability to withstand technology • The ability to withstand technology evolution and/or changes without costly evolution and/or changes without costly redesign, reconfiguration, or recoding. For redesign, reconfiguration, or recoding. example, upgrading to a new computer For example, upgrading to a new operating system should have no impact on the computer operating system should have delivery of content to learners. no impact on the delivery of content to learners.
  • 16. IEEE Institute of Electrical and Electronics Engineers, Inc. (IEEE)
  • 17. Institute of Electrical and Electronics Engineers, Inc. (IEEE) The IEEE “is a non-profit, technical professional association of more than 380,000 individual members in 150 countries” (IEEE, 2004, 1). LTSC is the Learning Technology Standards Committee (LTSC) of the (IEEE). Developed by communities or forums. Only individual experts, no organizations or enterprises can join IEEE/LTSC. •IEEE is an accredited standards development organization. •IEEE is the most frequently referenced data model.
  • 18. IEEE LTSC is currently divided into Four Working Groups (WG) that are working on the development of new specifications: WG 4: Digital WG 11: Computer Rights Expression managed Language instruction WG 20: WG 12: Learning Competency data object metadata standards Stracke, C. M. (2006. )
  • 19. The specifications developed by IEEE LTSC: IEEE LTSC has developed six specifications ("technical standards"): IEEE 1484.1 "IEEE IEEE 1484.11.1 "IEEE IEEE 1484.11.2 "IEEE Standard Standard for Learning Standard for Learning for Learning Technology — Technology — Technology — ECMAScript Application Data Model for Content Programming Interface for Content Learning Technology Object Communication " to Runtime Services Systems Architecture" Communication" IEEE 1484.11.3 "IEEE IEEE 1484.12.3 "IEEE Standard for Learning IEEE 1484.12.1 "IEEE Standard for Learning Technology — Standard for Learning Technology — Extensible Markup Language Extensible Markup Language (XML) Schema Binding for Technology — (XML) Schema Definition Data Learning Object Language Binding for Learning Model for Content Object Metadata" Object Communication" Stracke, C. M. (2006. )
  • 21. History of IMS  In 1997 the National Learning Infrastructure Initiative of Educause began a project to create a set of learning standards. The universities that participated included California State University, University of Michigan, and University of North Carolina. The acronym IMS stood for Instructional Management Systems; now the name includes,”Global Consortium”. IMS got started in higher education, quickly it evolved into a range of learning environments; including corporate and government training and K-12 education.
  • 22. IMS Instructional Management Systems: Stakeholders courseware and software vendors educational publishers authoring tool developers/vendors authors/content developers educational institutions (including administrators) educators/instructors administrative staff students
  • 23. IMS  http://www.imsglobal.org/
  • 24. IMS GLC Strategic Leadership Resources Some of the resources are listed below: E-Learning Learning Technology Future Standards
  • 25. Common Cartridge  Common Cartridge is used to power Moodle  Common Cartridge is one of the most popular “products” shared by IMS.
  • 26. IMS Campus Programs  Florida Virtual School: Florida Virtual School® manages growth with interoperability standards
  • 27. IMS Goals “Improving the quality of and access to education is the global challenge that underpins all other global challenges. Harnessing the potential power of new technologies that can enhance the reach and effectiveness of education is a compelling priority for society. The IMS Global Learning Consortium is a unique collaboration of corporations, educational institutions, and government organizations that can play a significant role in recognizing advances in technology that address key educational challenges worldwide.” (IMS Global Consortium)
  • 28. IMS Current Events  Learning Impact 2012
  • 29. ISO
  • 30. WHY IS ISO IMPORTANT?  How can an organization guarantee that they have met stringent quality standards, control quality, compete globally, and save money? Auditing is the answer. Quality management comes in all shapes and sizes; Kaizen, Six Sigma, TQM, ISO, etc. ISO (International Organization for Standardization) provides a system of standards which help to address the needs of an organization. ISO provides organizations with a set of international standards by which to measure quality management and quality assurance. The standards allow businesses to benchmark quality and management practices against competitors. ISO can be used in any size organization.
  • 31. How did ISO come about?  According to ISO’s website, “In October 1946, delegates from 25 countries, meeting at the Institute of Civil Engineers in London, decided to create a new international organization, of which the object would be "to facilitate the international coordination and unification of industrial standards". The new organization, ISO, officially began operations on 23 February 1947.”
  • 32. Focus  ISO’s popularity can be attributed to its worldwide acceptance as a vehicle for process documentation. It can be used in any size business. Organizations in 150 countries all over the world use, respect, and recognize ISO quality management as the standard.  ISO fulfilled a need for an accepted list of standards that could be used worldwide. ISO was created when two organizations for standards came together: ISA (International Federation of the National Standardizing Associations) and UNSCC (United Nations Standards Coordinating Committee).
  • 33. How can ISO be implemented into an organization ?  Easily! If a quality management system exists, a gap analysis will help identify what needs to be done to implement this system. Bridge the gap between what is to what should. Fixing the gaps will improve overall efficiency while inching towards ISO compliance. How will an organization know if it is “on track” without a plan? ISO is the plan
  • 34. ISO focuses on eight (8) steps to ensure an organization complies to the stringent standards that are set. Customer Leadership Involvement Decision Focus of People Making System Approach to Continual Process Supplier management improvement Approach Relations
  • 35. What are the needs of current and future customers?  Fulfilling the needs of customers, internal and external, will increase customer satisfaction, customer loyalty, revenue, and market share. Companies in tune with their target audience can be flexible and respond quickly to new opportunities.
  • 36. What is needed from leadership?  An involved workforce is motivated and committed to the organizational cause. Fostering an atmosphere of inclusion enables trust, creativity, accountability, and participation. Communication can flow freely in an open environment.
  • 37. Process and System Approach  Why Process approach?  System approach to  A step by step process management provides a map for desired  Will identifying, performance. This process understanding, and has lower costs, improved managing interrelated and consistent results, and processes as a system focuses which priorities to contribute to the improve. organization's effectiveness and efficiency in achieving its objectives?  Yes, organizations are like the human body, the sum of a whole. Aligning each process allows for efficiency, effectiveness, and are less costly to manage.
  • 38. Continual improvement and decision making  Continual  Factual approach to improvement decision-making  An organization must  Organizations’ need to strive to grow to base business maintain relevance. decisions on a thorough Continually improving analysis of accurate, the organization's reliable data and overall performance information. Appropriate should be a permanent personnel can access objective of the data and information to organization. make timely and effective decisions.
  • 39. Mutually beneficial supplier relationships  Building relationships between an organization and its suppliers provides a mutually beneficial relationship. Such a relationship enhances the ability to respond to changing markets, customer needs and expectations so both can create value. This symbiosis creates a pool of knowledge, expertise, and resources
  • 40. REFERENCES Advanced distributed learning initiative » scorm 2004 4th edition. (n.d.). Retrieved from http://www.adlnet.gov/capabilities/scorm/scorm-2004-4th American national standards institute - ansi. (n.d.). Retrieved from http://www.ansi.org Collier, G., & Robson, R. (2002). elearning interoperability standards [White paper]. Retrieved from http://www.eduworks.com/Documents/eLearning_Interoperability_Standards_wp.pdf IEEE. (2004). About the IEEE. Retrieved from http://www.ieee.org/portal/index.jsp?pageID=corp_level1&path=about&file=index.xml&xsl=generic.xsl IEEE Learning Technology Standards Committee. (2002). Final 1484.12.1-2002 LOM Draft Standard. Retrieved from http://grouper.ieee.org/LTSC/wg12/20020612-FinalLOM-Draft.html Evans, M. H. (n.d.). Course 17: Process improvement. Retrieved from http://www.exinfm.com/training/pdfiles/course17.pdf Friesen, N. (2004). Editorial: A gentle introduction to technical e-learning standards. Retrieved from http://www.cjlt.ca/index.php/cjlt/article/view/136/129
  • 41. REFERENCES Heyns, R. (2001, August 15). Quality management systems for education and training providers. Retrieved from http://www.saqa.org.za/docs/policy/qms_prov.pdf Iso - faqs - list of abbreviations used throughout iso online. (2011). Retrieved from http://www.iso.org/iso/support/faqs/faqs_list_abbreviations.htm Moodle docs. (2012, March 19). Retrieved from http://docs.moodle.org PRAXIOM RESEARCH GROUP LIMITED. (2011, December 12). Iso 9000 and iso 9001 - plain english introduction. Retrieved from http://www.praxiom.com/iso-intro.htm Stracke, C. M. (2006). Interoperability and quality development in elearning: Overview and reference model for e- Learning Standards. Retrieved from http://www.qed-info.de/docs/Standards_Elearning_Stracke.pdf Welcome to ims global learning consortium. (2012, March 26). Retrieved from http://www.imsglobal.org/ Wikipedia. (2012, March 26). List of international organization for standardization standards. Retrieved from http://en.wikipedia.org/wiki/List_of_ISO_standards