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Computer Assisted Social Interactions: Social Media 101,  Building A Presence  May 2nd 9:00am-10:15am  Chicago, 2011 Benjamin J. Weisman,   [email_address] twitter.com/buckyben facbook.com/buckyben flickr.com/buckyben1 Senior Vice President, Director of Innovations, MRM Worldwide –  Princeton Office, an InterPublic Group company
What We Will Be Doing Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Media Is a Part of Publishing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
City & Regional Magazines Have Permission ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Build a Presence and Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Nearly  70%  of customers said a positive referral from a friend on FB would positively influence their purchase decision
At it s Core ,[object Object],[object Object],[object Object]
CASI Is Simplicity & Relevancy for Publications CONVERSATION ENGAGE & EDUCATE EXPERIENCE PUBLICATION & BRAND ENGAGEMENT, AFFINITY & OVER TIME  PRODUCT PURCHASE & USAGE MOTIVATE SOCIAL NETWORK USERS
Inspire & Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Create a Voice your Audience Understands ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Have a Plan
Have A Plan & Tactics to Drive Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Getting the Most out of Social Media
Key Considerations For A Social Presence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Fish Where the Fish Are:   consider your fishing hole with care to catch some
Data Source: http://www.bethehurricane.com
Data Source: Mullen
[object Object],[object Object],[object Object],[object Object],There Are Plenty of Places to Fish
Some Data:   do people really use social media?
People Are Hitting These Pages. Hard. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
People Go Bonkers for Facebook! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
People Are Watching YouTube Videos! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
People Are Checking Out Twitter! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Gannett & Tribune Are Representing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
News & Editorial Have Content:   cnn early on got experimental with social content
CNN
CNN
CNN
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CNN
CNN Twitter Profiles
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CNN Twitter Profiles
FACEBOOK:   a place to organize study groups & talk to consumers
Welcome to Facebook
[object Object],Facebook Mobile Continues to Rise
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What ’s the Deal with Facebook?
AOPA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Applebee ’s
Applebee ’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ETS ®  TOEFL ® ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Roger Federer
Facebook Studio
Facebook Studio ,[object Object],[object Object],[object Object]
TWITTER:   It ’s a place to find out which conference session  is best & to talk to consumers
Twitter in Plain English http://www.youtube.com/watch?v=ddO9idmax0o
The Power of the Crowd The moment of now is a rising aspect of Twitter.  The crowd sourcing factor.  Example, mass transit. People can share information on transit issues and it's a service by the people for the people =  Instant community Clear differentiation of Facebook and Twitter is that  Twitter is about direct engagement always and mass engagement in the public sphere,  and about customer service relationship management and the  user ’s voice , and less about being a 'fan'-Consumers are becoming the new voice of Brand  The political abilities. Example: Iran. When users made their icons green to support Iranians. The ability of now.
Welcome to Twitter!
[object Object],Mobile Twitter apps
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What ’s the Deal with Twitter?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What ’s so cool about Twitter?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Twitter & Your Business Needs
Twitter Power Users & Lifecasters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ashton Kutcher ,[object Object],[object Object]
Zappos ex-CEO ,[object Object],[object Object],[object Object],[object Object],Other CEOs on Twitter: http://www.whoceostweet.com/
Charlie Sheen ,[object Object],[object Object],[object Object],[object Object]
iJustine ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],http://twitter.com/fordfiesta   Ford Fiesta Brand Ambassador Program
TALKING TO USERS:   building conversations & planning
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Basics
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Understand How to Communicate With Fans
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Learn How to Build a Content Calendar
Content Calendar Template- Year-long Execute Content Q4 Q1 Q2 Q3 Q4 Execute Content Execute Content Connect Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content TBC TBC Execute Content Execute Content Execute Content Execute Content Execute Content Goal #5 Goal #3 Goal #4 Goal #5 Goal #2 Goal #1 Execute Content Partnership Execute Content Execute Content Engagement Execute Content
Content Calendar Template- Monthly
Content Calendar Template- Content Oriented Events & Holidays. Halloween, CMJ (20-24)  Main Visual CMJ Featured band Photo Album Celebrity Sightings, Fan Galleries,  Product Galleries, Seasonal Events (Live or Virtual) Trunk Shows, In-store events E-Commerce Promotion Sales, Free Shipping, Free Gift, Coupons Brand Specific Campaign tie-in Content Wallpapers, Quizzes, Pollings, Memos Fan Update Week 1 Fan Update Week 2 Fan Update Week 3 Fan Update Week 4 Engagements Become a fan giveaway, contest, UGC
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Set Up an Event!
Facebook Events
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Twitter Events & Promotions
EXTENDING YOUR SOCIAL PROFILES:   build custom experiences & enhance
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Basic Facebook Site Integration Options, Extending your Fan Page to the Larger Community
Fan Widget Embed
[object Object],[object Object],[object Object],What ’s a Widget?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What ’s a Widget?
Sharing Content
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Vendors
MEASURE:   planning & insight fuels your goals
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What Are You Trying to Achieve ?
Measurement & Monitoring: FB Insights ,[object Object],[object Object],[object Object]
Measurement & Monitoring Post Insights   is being rolled out across pages – it calculates number of impressions and percentage of feedback each post generates. Bit.ly   is a URL shortener that tracks the number of clicks each shortened link generates. Bit.ly is a great way to share URLs and track them in your Facebook & Twitter posts. Google Analytics   if you are building an application, it is useful to add analytics into your code for tracking. Google Analytics (among other web analytic tools) is also useful for viewing sources of traffic to your site.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Twitter Measurement & Monitoring Tools
Expression/Awareness Internal Validation Role in Society Problem Solving Socializing/Friends Career Dating Travel/Culture Arts/Aesthetics Discovery Simplicity Inspiration  Authenticity Experience Tech Enabled Video Photo Sharing Dating/Social Networks Blogger Outreach EMAIL Micro-Blogging Music Captivation  Insight Active Channels Activation INSIGHT LED VIRAL ACTIVATION IDEAS Engagement  Channels Social Media Comms App/Hub Experience PR Owned Media Paid Media Local  Motivation News Beyond Facebook & Twitter-  What Users Are Doing and Engaging In
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Adages
That ’s all folks! Benjamin J. Weisman Thanks for attending today.
Q & A Discussion What ’s up!
Benjamin J. Weisman , Senior Vice President, Director of Innovations, MRM Worldwide – Princeton Office, an InterPublic Group company In his role at MRM Princeton, Ben is equal parts Creative Director, Digital Strategist, Product Developer and Motion Theorist.  Ben continually seeks out new and innovative ways to approach digital brand marketing in both physical and synthetic social spaces. His work embodies a respect for, and a focus on, direct marketing and social media integration. As new social media platforms emerge identifying methods that enable marketers to connect  and collaborate with audiences and consumers is critical. As the marketing approaches change so too must engagement methods shift. Ben is hyper focused on adding utility to peoples lives by producing work with his clients and teams that are experiential, authentic and in sync with this dynamic marketing environment. Having honed his skills at top digital shops including Iris, Deep Focus, and Tribal DDB, Benjamin possesses an entrepreneurial curiosity that has earned him a reputation as an industry  ‘trailblazer’.  By employing social media tools with keen proficiency Ben helps migrate consumers to new and pre-commoditized landscapes. Ultimately, assisting consumers in best determining opportunities for his clients. Past clients have included adidas, Office Depot, COTY, HBO, Nike, Sony Ericsson, Vitamin Water, Hertz, AVIS, Applebee’s, Cuervo, Dewars, Russian Standard Vodka, BMS, Sunovion, Orencia, Plavix, Lunesta, Humira and the NRDC.   Ben currently lives in Central New Jersey with his wife Elise, and daughters Rose & Violet. He is a News Hound and a Naturalist who finds inspiration in Humanities roots, and Science Fiction. Instructor Bio Benjamin.Weisman@MRMWorldwide.com  twitter.com/buckyben  facbook.com/buckyben  flickr.com/buckyben1
Appendix The other stuff.
References & Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Twitter search engine. You can run a RSS feed on your query too and filter tweets by sentiment, geographic location, dates, and tweets containing links.  This is a great way to gather real time consumer insight! search.twitter.com
A real-time geographic visualization of posts to Twitter, can be viewed by language. TwitPic lets you share photos on  Twitter   You can post pictures to TwitPic from your phone, our  API , or through the site itself. There are also popular Twitter clients that have built-in support for TwitPic. twittervision & twitpic http://twittervision.com/ http://www.twitpic.com/
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Twitter Lingo & Shorthand
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tips & Tricks
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Before Facebook, there was, MySpace

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Computer Assisted Social Interactions: Social Media 101, Building A Presence, May 2nd 2011

  • 1. Computer Assisted Social Interactions: Social Media 101, Building A Presence May 2nd 9:00am-10:15am Chicago, 2011 Benjamin J. Weisman, [email_address] twitter.com/buckyben facbook.com/buckyben flickr.com/buckyben1 Senior Vice President, Director of Innovations, MRM Worldwide – Princeton Office, an InterPublic Group company
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. CASI Is Simplicity & Relevancy for Publications CONVERSATION ENGAGE & EDUCATE EXPERIENCE PUBLICATION & BRAND ENGAGEMENT, AFFINITY & OVER TIME PRODUCT PURCHASE & USAGE MOTIVATE SOCIAL NETWORK USERS
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14. Fish Where the Fish Are: consider your fishing hole with care to catch some
  • 17.
  • 18.
  • 19. Some Data: do people really use social media?
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. News & Editorial Have Content: cnn early on got experimental with social content
  • 26. CNN
  • 27. CNN
  • 28. CNN
  • 29.
  • 31.
  • 32. FACEBOOK: a place to organize study groups & talk to consumers
  • 34.
  • 35.
  • 36.
  • 38.
  • 39.
  • 42.
  • 43. TWITTER: It ’s a place to find out which conference session is best & to talk to consumers
  • 44. Twitter in Plain English http://www.youtube.com/watch?v=ddO9idmax0o
  • 45. The Power of the Crowd The moment of now is a rising aspect of Twitter. The crowd sourcing factor. Example, mass transit. People can share information on transit issues and it's a service by the people for the people = Instant community Clear differentiation of Facebook and Twitter is that Twitter is about direct engagement always and mass engagement in the public sphere, and about customer service relationship management and the user ’s voice , and less about being a 'fan'-Consumers are becoming the new voice of Brand The political abilities. Example: Iran. When users made their icons green to support Iranians. The ability of now.
  • 47.
  • 48.
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
  • 57.
  • 58. TALKING TO USERS: building conversations & planning
  • 59.
  • 60.
  • 61.
  • 62. Content Calendar Template- Year-long Execute Content Q4 Q1 Q2 Q3 Q4 Execute Content Execute Content Connect Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content Execute Content TBC TBC Execute Content Execute Content Execute Content Execute Content Execute Content Goal #5 Goal #3 Goal #4 Goal #5 Goal #2 Goal #1 Execute Content Partnership Execute Content Execute Content Engagement Execute Content
  • 64. Content Calendar Template- Content Oriented Events & Holidays. Halloween, CMJ (20-24) Main Visual CMJ Featured band Photo Album Celebrity Sightings, Fan Galleries, Product Galleries, Seasonal Events (Live or Virtual) Trunk Shows, In-store events E-Commerce Promotion Sales, Free Shipping, Free Gift, Coupons Brand Specific Campaign tie-in Content Wallpapers, Quizzes, Pollings, Memos Fan Update Week 1 Fan Update Week 2 Fan Update Week 3 Fan Update Week 4 Engagements Become a fan giveaway, contest, UGC
  • 65.
  • 67.
  • 68. EXTENDING YOUR SOCIAL PROFILES: build custom experiences & enhance
  • 69.
  • 71.
  • 72.
  • 74.
  • 75. MEASURE: planning & insight fuels your goals
  • 76.
  • 77.
  • 78. Measurement & Monitoring Post Insights is being rolled out across pages – it calculates number of impressions and percentage of feedback each post generates. Bit.ly is a URL shortener that tracks the number of clicks each shortened link generates. Bit.ly is a great way to share URLs and track them in your Facebook & Twitter posts. Google Analytics if you are building an application, it is useful to add analytics into your code for tracking. Google Analytics (among other web analytic tools) is also useful for viewing sources of traffic to your site.
  • 79.
  • 80. Expression/Awareness Internal Validation Role in Society Problem Solving Socializing/Friends Career Dating Travel/Culture Arts/Aesthetics Discovery Simplicity Inspiration Authenticity Experience Tech Enabled Video Photo Sharing Dating/Social Networks Blogger Outreach EMAIL Micro-Blogging Music Captivation Insight Active Channels Activation INSIGHT LED VIRAL ACTIVATION IDEAS Engagement Channels Social Media Comms App/Hub Experience PR Owned Media Paid Media Local Motivation News Beyond Facebook & Twitter- What Users Are Doing and Engaging In
  • 81.
  • 82. That ’s all folks! Benjamin J. Weisman Thanks for attending today.
  • 83. Q & A Discussion What ’s up!
  • 84. Benjamin J. Weisman , Senior Vice President, Director of Innovations, MRM Worldwide – Princeton Office, an InterPublic Group company In his role at MRM Princeton, Ben is equal parts Creative Director, Digital Strategist, Product Developer and Motion Theorist. Ben continually seeks out new and innovative ways to approach digital brand marketing in both physical and synthetic social spaces. His work embodies a respect for, and a focus on, direct marketing and social media integration. As new social media platforms emerge identifying methods that enable marketers to connect and collaborate with audiences and consumers is critical. As the marketing approaches change so too must engagement methods shift. Ben is hyper focused on adding utility to peoples lives by producing work with his clients and teams that are experiential, authentic and in sync with this dynamic marketing environment. Having honed his skills at top digital shops including Iris, Deep Focus, and Tribal DDB, Benjamin possesses an entrepreneurial curiosity that has earned him a reputation as an industry ‘trailblazer’. By employing social media tools with keen proficiency Ben helps migrate consumers to new and pre-commoditized landscapes. Ultimately, assisting consumers in best determining opportunities for his clients. Past clients have included adidas, Office Depot, COTY, HBO, Nike, Sony Ericsson, Vitamin Water, Hertz, AVIS, Applebee’s, Cuervo, Dewars, Russian Standard Vodka, BMS, Sunovion, Orencia, Plavix, Lunesta, Humira and the NRDC. Ben currently lives in Central New Jersey with his wife Elise, and daughters Rose & Violet. He is a News Hound and a Naturalist who finds inspiration in Humanities roots, and Science Fiction. Instructor Bio Benjamin.Weisman@MRMWorldwide.com twitter.com/buckyben facbook.com/buckyben flickr.com/buckyben1
  • 86.
  • 87. A Twitter search engine. You can run a RSS feed on your query too and filter tweets by sentiment, geographic location, dates, and tweets containing links. This is a great way to gather real time consumer insight! search.twitter.com
  • 88. A real-time geographic visualization of posts to Twitter, can be viewed by language. TwitPic lets you share photos on Twitter You can post pictures to TwitPic from your phone, our API , or through the site itself. There are also popular Twitter clients that have built-in support for TwitPic. twittervision & twitpic http://twittervision.com/ http://www.twitpic.com/
  • 89.
  • 90.
  • 91.

Notas del editor

  1. Logistics.
  2. Logistics.
  3. Logistics. Hand outs Printed piece
  4. Logistics. Hand outs Printed piece
  5. Add screen shot of a profile wall and a homepage feed.
  6. Logistics. Hand outs Printed piece
  7. http://www.socialmediaexaminer.com/SocialMediaMarketingReport2011.pdf http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=148830&nid=126018
  8. http://www.facebook.com/cnn http://www.allfacebook.com/2009/07/facebook-cnn-michael-jackson/ http://www.facebook.com/event.php?eid=216644830520#/cnn http://www.allfacebook.com/2009/07/facebook-cnn-michael-jackson/ http://www.facebook.com/event.php?eid=216644830520#/cnn http://mashable.com/2009/04/26/zappos/ http://www.socialmediatoday.com/SMC/56944 http://www.socialmediatoday.com/SMC/44099
  9. http://www.facebook.com Who in this room doesn ’t have a facebook fan page
  10. http://www.facebook.com/press/info.php?statistics#/press/info.php?statistics
  11. ?Need to check stats?
  12. need screenshots, write up about power users and life casters, ijustine, ben to add
  13. ?Need to check stats?
  14. http://www.facebook.com/press/info.php?statistics#/press/info.php?statistics
  15. ?Need to check stats?
  16. need screenshots, write up about power users and life casters, ijustine, ben to add
  17. need screenshots
  18. need screenshots
  19. need screenshots
  20. need screenshots
  21. ?Need to check stats?
  22. Add def for fail and add more
  23. http://blog.guykawasaki.com/2008/11/looking-for-m-1.html#axzz0WyxlL2IH