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Lessons Learned from
     Practitioners of Online
             Learning
                                An Exploratory Research Study
Michael	
  Nantais	
  
Assistant	
  Professor	
  
Brandon	
  University	
  

Clark	
  Gawletz	
  
Graduate	
  Student	
  
Brandon	
  University	
  

Marion	
  Terry,	
  Ph.D.	
  
Associate	
  Professor	
  
Brandon	
  University	
  	
  
Purpose of the study:

• 	
  to	
  inves7gate	
  technology-­‐based	
  distance	
  	
  
educa7on	
  by	
  exploring	
  effec7ve	
  prac7ces	
  for	
  
course	
  design,	
  delivery	
  and	
  instruc7on.	
  

• 	
  exploratory,	
  qualita7ve	
  study	
  of	
  current	
  
prac7ce	
  &	
  experience	
  in	
  SW	
  Manitoba	
  

• 	
  focus:	
  primarily	
  on	
  online	
  courses	
  
Data Collection & Analysis:	
  
• 	
  Mee7ng	
  with	
  ME	
  consultants	
  ~	
  overview	
  of	
  online	
  
	
  	
  educa7on	
  in	
  MB	
  

• 	
  Interviews	
  ~	
  6	
  teachers	
  (4	
  schools,	
  2	
  divisions)	
  

• 	
  Focus	
  group	
  mee7ng	
  ~	
  8	
  educators	
  (teachers,	
  admin,	
  ME	
  
consultants)	
  

• 	
  Literature	
  review	
  

Data	
  analysis:	
  analysis	
  for	
  common	
  themes	
  in	
  interview	
  
transcripts	
  &	
  focus	
  group	
  notes	
  
Policy 	
  	
           Provincial	
          Local	
  




                                                                                    The Themes
                                  Infrastructure	
  

                                     SoVware	
  
       Technology	
  
                                       Access	
  

                                                                   Technical	
  

                                                                   Parental	
  
         Support	
  

                                                           Administra7ve	
  


                                                       Professional	
  Learning	
  

           Time	
  
                                                                    On-­‐site	
  




                                                        Strategies	
  &	
  Tools	
  
 Instruc7on	
  &	
  Design	
  
                                                          Communica7on	
  


                                                       Flexibility	
  &	
  Pacing	
  
       Instructor	
  
     Characteris7cs	
  
                                                            Assessment	
  


                                                           Social	
  Aspects	
  


Learner	
  Characteris7cs	
  
“… no policy,                            "One of
                                                   the most
just a very                             pivotal
p ositive feeling                       compone
                                                  nts is
for moving                             the need
                                                   for a
                                       division-
 forward with                                   wide plan
                                      for deali
 online delivery,                     online iss
                                                ng with
 but nothing on                                  ues"
 paper.”!
         Recommenda>ons:	
  
         • clear	
  and	
  well-­‐communicated	
  plans	
  and	
  policy	
  
         regarding	
  online	
  distance	
  learning	
  
         • regional	
  coordina7on	
  for	
  seat	
  sharing	
  
         • 	
  exposure	
  to	
  online	
  learning	
  in	
  earlier	
  grades	
  
         (8-­‐9)	
  
“Ultimately
                            y                                  you want a
"If they [  students] tr                          managemen
                                                            t system t
                                                                            learning
                           't
to log in a nd they can                          seamlessly
                                                              underneath
                                                                        hat works
                           to
 get in, w ell, it's hard                        instruction
                                                             , as soon a
                                                                          the
                    r not                        managemen               s the
 bla me them fo                                            t system g
                                                                       ets in the
                                                way and yo
 submitting                                                 u are wond
              ts . . . so the                   it is not w             ering why
  assignmen            f you                    problems.
                                                           orking, you
                                                                        have
  in fr astructure, i                                      So it does
                  it that . . . is              matter wh             n't really
  want to call                                            ich delivery
                                                                       system"!
                 t.”
   so importan
                              Recommenda>ons:	
  
                              • current,	
  reliable	
  infrastructure,	
  including	
  speedy	
  
                               networks	
  
                              • 	
  technology	
  requirements	
  clearly	
  communicated	
  
                     lo gy     to	
  students,	
  soVware	
  up	
  to	
  date	
  

 ec hno                       • 	
  unfiltered	
  access	
  to	
  required	
  applica7ons	
  and	
  
T                              web	
  sites	
  
                              • 	
  student	
  have	
  access	
  to	
  required	
  hardware/
                               soVware	
  
tech ause
                             have
                    have
                          to
                               hug e bec
             "You rt. It is more
              s uppo nothing f the
              the  re is g than i king, and
                      ratin sn't wor
               f rust ent i
                       m
                e quip e up.” !
                 kids giv



      rt Recommenda>on:	
  
    po • provide	
  reliable,	
  7mely	
  tech	
  support	
  
S up
"if everybody b
                      ds to                           uys
              ll y nee ch           into it, the tea
                                                     cher,
      r e rea y in ea               the principal at
"The ebod               an eye                        the
 be  som o keeps                  other end, the
        ol wh                                      parent,
  scho online                     that kid is goin
   on t he           The ainly                     g to be
             s . . . cert
    stu dent ould           ess.”      successful” !
          ort w        succ
   supp o ensure
    help t
                     Recommenda>ons:	
  
                     • inform	
  parents	
  &	
  community,	
  have	
  face-­‐to-­‐
                     face	
  mee7ng	
  with	
  parents	
  

     po rt           • 	
  school	
  administrators	
  and	
  counselors	
  be	
  

   up
                     familiar	
  with	
  online	
  learning	
  
 S                   • 	
  provide	
  onsite	
  support	
  for	
  students	
  &	
  liaison	
  
                     for	
  teacher	
  
"teachers
  [a] one  -day in-                      talking to
“
              n't ne  arly teachers – it's pre
 ser  vice is               important,            tty
                provide                  you know
  eno   ugh to cher         to get rid
                                        of some o
                                                    ,
       online  tea         those fea                f
  an             h  to add t           rs about
   w i th enoug              aking on a
               the                       [online]
    m  uch to              course.”!
    co  urse.”
                  Recommenda>ons:	
  

        rt
                  • professional	
  learning	
  (PL)	
  a	
  priority	
  ,	
  

   uppo           inves7gate	
  various	
  avenues	
  for	
  PL	
  
 S                • 	
  establish	
  online	
  community	
  for	
  online	
  
                  teachers	
  	
  
"I have to cover
 [the  time                              less material just
   equir ed to                           because all that
 r
          online is]                     interaction just
  teach
  "at least                              takes so much
       ble”!                             time.”!
   dou

           Recommenda>ons:	
  
           • recogni7on	
  for	
  7me	
  requirement	
  by	
  school	
  divisions,	
  

    e
           teachers	
  made	
  aware	
  of	
  7me	
  commitment	
  and	
  benefits	
  


 im
           of	
  online	
  teaching	
  

T          • teachers	
  should	
  start	
  slowly	
  and	
  add	
  features	
  as	
  
           comfort	
  level	
  increases	
  
           • research	
  op7mal	
  class	
  size	
  and	
  implement	
  into	
  policy	
  
Ins tructi on & Design
Recommenda>ons:	
  
• online	
  teachers	
  to	
  mentor	
  and	
  guide	
  poten7al	
  distance	
  delivery	
  instructors	
  
on	
  the	
  strategies	
  and	
  web	
  tools	
  that	
  work	
  well.	
  A	
  list,	
  or	
  manual,	
  of	
  these	
  
strategies	
  and	
  tools	
  could	
  be	
  developed	
  by	
  the	
  divisions	
  to	
  assist	
  new	
  online	
  
teachers	
  in	
  course	
  development.	
  
• online	
  teachers	
  con7nue	
  to	
  have	
  a	
  period	
  of	
  7me	
  each	
  day	
  to	
  answer	
  
queries,	
  and	
  to	
  update	
  course	
  informa7on	
  in	
  a	
  synchronous	
  fashion,	
  where	
  
feasible	
  
• online	
  instructors	
  implement	
  the	
  degree	
  of	
  flexibility	
  and	
  pacing	
  that	
  works	
  
best	
  for	
  their	
  own	
  teaching	
  styles.	
  	
  
• teachers	
  make	
  every	
  effort	
  to	
  address	
  higher	
  order	
  thinking	
  skills	
  in	
  their	
  
courses	
  and	
  take	
  advantage	
  of	
  the	
  features	
  of	
  digital	
  technology.	
  Balanced	
  
assessment	
  strategies	
  should	
  be	
  used	
  to	
  match	
  	
  provincial	
  assessment	
  
strategies	
  
• 	
  online	
  teachers	
  provide	
  7mely	
  and	
  meaningful	
  (descrip7ve,	
  quality)	
  
feedback	
  to	
  students	
  
• online	
  learning	
  courses	
  have	
  a	
  communica7on	
  piece	
  built	
  in	
  to	
  promote	
  
collegiality	
  for	
  the	
  students	
  enrolled	
  in	
  the	
  course	
  
tell
          e to e          "I think that
"F or m at th           what we can bring
  yo u wh est             to the kids is
     ve  ry b s . . .    going to change
             ce i re
      acti t su
                        education. To me,
   pr                       this is just
     I' m n o n d it      another way to
              fou
      I ’ v e t .”      enrich what you're
              ye          delivering to the
                                kids.” 



              & Design
Ins tr uction
[you need to be]
 "more clear with      "It's harder to gauge if
                       they're getting it or not,
 instructions . . .     and so if you want to
You don't have the     know if they're getting it
personal contact.       or not you have to ask
It's all by notices   them questions. And they
                      have to respond to them.
   and e-mails.” !    And then that all takes so
                         much longer online.” !




              & Design
Ins tr uction
"We get
                                    pressure
 "if t hey're           it should
                                   be a ‘go-
                                              d that
  comp  etent              want’ cou         as-you-
             move                     rse, but
eno ugh to d             doesn't
                                   work tha
                                                 it
   ah ead an d          for me. S
                                   o I alway
                                             t way

  comp  lete an t        put up su
                                   ggested
                                              s...
           n , I jus   dates – t              d ue
 han d it i m t o      should b
                                 his is wh
                                           ere you
              e
   allow th d.”                 e if you w
                                            ant to
    mov  e ahea             be on tra
                                        ck.”



              & Design
Ins tr uction
amazing to              "how [t
"It was             ed           respon
                                              he stud
                                                        ents]
  see how thrill                 gives y
                                           d to a
                                                   forum
                      o
  the k  ids were t            insight
                                           ou a re
                                                    ally go
                                                            ...
      know that                 maybe
                                        i n to th
                                                  e kids
                                                           od
     s omebody in               becaus
                                        you wo
                                                 uldn't
                                                          that
  Boston     had looked                 e you d           see
                        t      them t             on't as
   at th   is and sen                  o d o th
                                                 ose kin
                                                           k
                     a          of assi
      t hem back              they'r
                                        gnment            ds
     no  te . . . the
                       y             e in fa s when
                                               ce-to-f
   wanted     to go back            situati
                                              ons.”
                                                        ace
                          !
     and d   o it again,”


               & Design
 Ins tru ction
"You hav
                                     e to be w
                          try diffe             illing to
"I ge t excited           problem
                                    rent thin
                                              gs – be a
                                   solver .
about new                somethi             . . If
 techn  ology, and       you have
                                  ng doesn
                                            't work,
                 it
 tr y to figure         how you
                                    to think
                                              about
                                   can pres
  out. I think          a differe
                                  nt way o
                                              ent it in
  th at's key.”                             nline.” !


                      Recommenda>on:	
  

         uctor        • school	
  divisions	
  and	
  school	
  administrators	
  

Ins   tr              iden7fy	
  the	
  most	
  proficient	
  teachers	
  and	
  
                      encourage	
  these	
  individuals	
  to	
  teach	
  
                      online	
  courses.	
  Further,	
  divisions	
  should	
  
                      support	
  these	
  teachers	
  in	
  this	
  endeavor.	
  
"those who are self-
“responsible learner,”                   motivated and they have
“independent,” “good
                                         another reason for
organizational skills,”
                                         learning that subject
“good at planning,”
                                         other than just the
“good communicator,”
“motivated,” “good
                                         credit.”!
readers,” “patient,”
                                  "be willing to ask
“confident with
technology,” and                  questions too,
“problem solvers”                 contact me when
                                  they are not
                                  getting something"!


      a  er Recommenda>on:	
   of	
  the	
  nature	
  of	
  online	
  
       rn • students	
  made	
  aware	
  
Le                     learning	
  and	
  supports	
  available	
  to	
  them	
  
Final Comments
Implementa7on	
  of	
  online	
  solu7ons	
  in	
  southwestern	
  Manitoba	
  
is	
  in	
  its	
  infancy;	
  much	
  of	
  the	
  discussion	
  centered	
  on	
  issues	
  
such	
  as	
  technology	
  and	
  support	
  (important	
  to	
  be	
  sure)	
  and	
  
less	
  on	
  pedagogy.	
  	
  

Much	
  research	
  remains	
  to	
  be	
  undertaken,	
  especially	
  at	
  the	
  
secondary	
  level,	
  in	
  order	
  to	
  ensure	
  the	
  successful	
  
implementa7on	
  of	
  online	
  learning.	
  

                       t hat it
            "W  e feel        ] is a
                     learning
            [online           e want
               ecessi ty if w .”!
             n            l open
             our   schoo
ns?	
  
    es   t io
Q u
                        nt s?
               m e
         o m
    C
Thank you!
                               nantaism@brandonu.ca	
  

                                gawletz@brandonu.ca	
  

                                 terrym@brandonu.ca	
  

Presenta(on	
  and	
  Full	
  Research	
  Report	
  (pdf)	
  available	
  on	
  the	
  MADLaT	
  
                wiki:	
  hAp://madlat2010.wikispaces.com/	
  

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Lessonslearned madlat 2010

  • 1. Lessons Learned from Practitioners of Online Learning An Exploratory Research Study Michael  Nantais   Assistant  Professor   Brandon  University   Clark  Gawletz   Graduate  Student   Brandon  University   Marion  Terry,  Ph.D.   Associate  Professor   Brandon  University    
  • 2. Purpose of the study: •   to  inves7gate  technology-­‐based  distance     educa7on  by  exploring  effec7ve  prac7ces  for   course  design,  delivery  and  instruc7on.   •   exploratory,  qualita7ve  study  of  current   prac7ce  &  experience  in  SW  Manitoba   •   focus:  primarily  on  online  courses  
  • 3. Data Collection & Analysis:   •   Mee7ng  with  ME  consultants  ~  overview  of  online      educa7on  in  MB   •   Interviews  ~  6  teachers  (4  schools,  2  divisions)   •   Focus  group  mee7ng  ~  8  educators  (teachers,  admin,  ME   consultants)   •   Literature  review   Data  analysis:  analysis  for  common  themes  in  interview   transcripts  &  focus  group  notes  
  • 4. Policy     Provincial   Local   The Themes Infrastructure   SoVware   Technology   Access   Technical   Parental   Support   Administra7ve   Professional  Learning   Time   On-­‐site   Strategies  &  Tools   Instruc7on  &  Design   Communica7on   Flexibility  &  Pacing   Instructor   Characteris7cs   Assessment   Social  Aspects   Learner  Characteris7cs  
  • 5. “… no policy, "One of the most just a very pivotal p ositive feeling compone nts is for moving the need for a division- forward with wide plan for deali online delivery, online iss ng with but nothing on ues" paper.”! Recommenda>ons:   • clear  and  well-­‐communicated  plans  and  policy   regarding  online  distance  learning   • regional  coordina7on  for  seat  sharing   •   exposure  to  online  learning  in  earlier  grades   (8-­‐9)  
  • 6. “Ultimately y you want a "If they [ students] tr managemen t system t learning 't to log in a nd they can seamlessly underneath hat works to get in, w ell, it's hard instruction , as soon a the r not managemen s the bla me them fo t system g ets in the way and yo submitting u are wond ts . . . so the it is not w ering why assignmen f you problems. orking, you have in fr astructure, i So it does it that . . . is matter wh n't really want to call ich delivery system"! t.” so importan Recommenda>ons:   • current,  reliable  infrastructure,  including  speedy   networks   •   technology  requirements  clearly  communicated   lo gy to  students,  soVware  up  to  date   ec hno •   unfiltered  access  to  required  applica7ons  and   T web  sites   •   student  have  access  to  required  hardware/ soVware  
  • 7. tech ause have have to hug e bec "You rt. It is more s uppo nothing f the the re is g than i king, and ratin sn't wor f rust ent i m e quip e up.” ! kids giv rt Recommenda>on:   po • provide  reliable,  7mely  tech  support   S up
  • 8. "if everybody b ds to uys ll y nee ch into it, the tea cher, r e rea y in ea the principal at "The ebod an eye the be som o keeps other end, the ol wh parent, scho online that kid is goin on t he The ainly g to be s . . . cert stu dent ould ess.” successful” ! ort w succ supp o ensure help t Recommenda>ons:   • inform  parents  &  community,  have  face-­‐to-­‐ face  mee7ng  with  parents   po rt •   school  administrators  and  counselors  be   up familiar  with  online  learning   S •   provide  onsite  support  for  students  &  liaison   for  teacher  
  • 9. "teachers [a] one -day in- talking to “ n't ne arly teachers – it's pre ser vice is important, tty provide you know eno ugh to cher to get rid of some o , online tea those fea f an h to add t rs about w i th enoug aking on a the [online] m uch to course.”! co urse.” Recommenda>ons:   rt • professional  learning  (PL)  a  priority  ,   uppo inves7gate  various  avenues  for  PL   S •   establish  online  community  for  online   teachers    
  • 10. "I have to cover [the time less material just equir ed to because all that r online is] interaction just teach "at least takes so much ble”! time.”! dou Recommenda>ons:   • recogni7on  for  7me  requirement  by  school  divisions,   e teachers  made  aware  of  7me  commitment  and  benefits   im of  online  teaching   T • teachers  should  start  slowly  and  add  features  as   comfort  level  increases   • research  op7mal  class  size  and  implement  into  policy  
  • 11. Ins tructi on & Design Recommenda>ons:   • online  teachers  to  mentor  and  guide  poten7al  distance  delivery  instructors   on  the  strategies  and  web  tools  that  work  well.  A  list,  or  manual,  of  these   strategies  and  tools  could  be  developed  by  the  divisions  to  assist  new  online   teachers  in  course  development.   • online  teachers  con7nue  to  have  a  period  of  7me  each  day  to  answer   queries,  and  to  update  course  informa7on  in  a  synchronous  fashion,  where   feasible   • online  instructors  implement  the  degree  of  flexibility  and  pacing  that  works   best  for  their  own  teaching  styles.     • teachers  make  every  effort  to  address  higher  order  thinking  skills  in  their   courses  and  take  advantage  of  the  features  of  digital  technology.  Balanced   assessment  strategies  should  be  used  to  match    provincial  assessment   strategies   •   online  teachers  provide  7mely  and  meaningful  (descrip7ve,  quality)   feedback  to  students   • online  learning  courses  have  a  communica7on  piece  built  in  to  promote   collegiality  for  the  students  enrolled  in  the  course  
  • 12. tell e to e "I think that "F or m at th what we can bring yo u wh est to the kids is ve ry b s . . . going to change ce i re acti t su education. To me, pr this is just I' m n o n d it another way to fou I ’ v e t .” enrich what you're ye delivering to the kids.”  & Design Ins tr uction
  • 13. [you need to be] "more clear with "It's harder to gauge if they're getting it or not, instructions . . . and so if you want to You don't have the know if they're getting it personal contact. or not you have to ask It's all by notices them questions. And they have to respond to them. and e-mails.” ! And then that all takes so much longer online.” ! & Design Ins tr uction
  • 14. "We get pressure "if t hey're it should be a ‘go- d that comp etent want’ cou as-you- move rse, but eno ugh to d doesn't work tha it ah ead an d for me. S o I alway t way comp lete an t put up su ggested s... n , I jus dates – t d ue han d it i m t o should b his is wh ere you e allow th d.” e if you w ant to mov e ahea be on tra ck.” & Design Ins tr uction
  • 15. amazing to "how [t "It was ed respon he stud ents] see how thrill gives y d to a forum o the k ids were t insight ou a re ally go ... know that maybe i n to th e kids od s omebody in becaus you wo uldn't that Boston had looked e you d see t them t on't as at th is and sen o d o th ose kin k a of assi t hem back they'r gnment ds no te . . . the y e in fa s when ce-to-f wanted to go back situati ons.” ace ! and d o it again,” & Design Ins tru ction
  • 16. "You hav e to be w try diffe illing to "I ge t excited problem rent thin gs – be a solver . about new somethi . . If techn ology, and you have ng doesn 't work, it tr y to figure how you to think about can pres out. I think a differe nt way o ent it in th at's key.” nline.” ! Recommenda>on:   uctor • school  divisions  and  school  administrators   Ins tr iden7fy  the  most  proficient  teachers  and   encourage  these  individuals  to  teach   online  courses.  Further,  divisions  should   support  these  teachers  in  this  endeavor.  
  • 17. "those who are self- “responsible learner,” motivated and they have “independent,” “good another reason for organizational skills,” learning that subject “good at planning,” other than just the “good communicator,” “motivated,” “good credit.”! readers,” “patient,” "be willing to ask “confident with technology,” and questions too, “problem solvers” contact me when they are not getting something"! a er Recommenda>on:   of  the  nature  of  online   rn • students  made  aware   Le learning  and  supports  available  to  them  
  • 18. Final Comments Implementa7on  of  online  solu7ons  in  southwestern  Manitoba   is  in  its  infancy;  much  of  the  discussion  centered  on  issues   such  as  technology  and  support  (important  to  be  sure)  and   less  on  pedagogy.     Much  research  remains  to  be  undertaken,  especially  at  the   secondary  level,  in  order  to  ensure  the  successful   implementa7on  of  online  learning.   t hat it "W e feel ] is a learning [online e want ecessi ty if w .”! n l open our schoo
  • 19. ns?   es t io Q u nt s? m e o m C
  • 20. Thank you! nantaism@brandonu.ca   gawletz@brandonu.ca   terrym@brandonu.ca   Presenta(on  and  Full  Research  Report  (pdf)  available  on  the  MADLaT   wiki:  hAp://madlat2010.wikispaces.com/