2. Founded : 7th of October 1933
Headquarter :
- Charles de Gaulle airport
- Paris Orly airport
380 planes
366 different destinations
58 485 employees
Turnover: € 23.615 billion
Benefits: € 0.613 billion
3. Customer-based SLA
An agreement with individual customer group
For finance, sales departments etc.
Servise-based SLA
For all customers using the services being delivered
by the service provider
Offering service by e-mail, messages
4. Customer-level SLA
Relevant to the particular customer group
Members
Service-level SLA
In relation to this specific customer group
Business class
5. Internet website
Official website
Flights Comparator (Optional)
Mobility
Private Application for mobiles
6. Proctected clients account with SSL protocol
Protection of privacy and personal data
Requirement of detail information about clients
Confirmation by e-mail or phone
Various security procedures
Unique software for clients
