Kathy Jacob's presentation from CenPhoCamp, October 9, 20

1. Social Media: Not Just for the Young CenPhoCamp October 9, 2010 This presentation sponsored by:

2. What is Social Media?

3. Or, is it… Your way to connect with your customers and Their way to connect with you

4. Who Uses social media?

5. According to: Ken Burbary Jan. 2010 Facebookusers

6. According to: Are older users on the rest of the social web?

7. What is the rest of the social web?

8. What about you?

9. How can it Help my business?

10. Be yourself Be connected Do it when you have time Watch for problems Share the best – not just your stuff Be where your business is Monitor with tools but respond as a human SM Success in Seven Steps

11. Remember these sites?

12. What is the next big thing?

13. Wrap up Have a great story Follow the seven steps Be the best – and make sure that your customers know it!