Capgemini Success Story Capgemini streamlines international IT systems and provides region, language-specific solutions for a top 10 major global bank

1. Financial Services the way we do it
Improving Global Performance
with a New Core Banking System
Capgemini streamlines international IT systems
and provides region, language-specific solutions
for a top 10 major global bank
The Situation For these reasons, our client set out
For leading financial services firms, to standardize the IT systems of
strong international growth can bring key subsidiaries in Europe, Africa,
challenges as well as benefits. In the the Mediterranean and other global
case of our client, one of the top 5 regions. The company sought
major banks in Europe1, the issue a partner that could manage a
was multiple IT systems in use across centralized service center to support
40 global retail banking subsidiaries. the implementation, and could
With so many platforms in use, our collaborate with its teams for the full
client was unable to achieve optimal length of the project in each local
transparency into its business, language and specific geographic area.
standardize best practices around the
world, and gain from the efficiency Capgemini was chosen for this
of all subsidiaries speaking the same significant role for four important
IT language. Even more important, reasons: our strong commitment
harmonizing its core banking system to support the bank, intimate
would make it easier for the bank understanding of the bank’s
to comply with a growing array of requirements, proven
banking regulations, as well as reduce expertise within the
its maintenance and support costs.
1Ranking based on Forbes Global 2000 for
2011, www.forbes.com/
global2000.

2. banking sector, and an industrialized In Ghana, the bank’s goal was to
approach to program implementation. replace the existing core banking
solution with Delta to reduce
The Solution maintenance and support cost as
Capgemini has played a leading role well as streamline and cleanse data
in helping our client implement used by the system. As a first step,
a new core banking platform to Capgemini worked closely with our
boost standardization, efficiency client to understand the subsidiary’s
and effectiveness in key geographies current systems and processes. This
around the world, beginning with enabled the team to gather detailed
Ghana, Croatia and China. The first requirements for the planned
step was to create a dedicated service system, and configure it for testing.
center and project team in India with Capgemini teamed with the system
a unique set of skills, encompassing vendor to implement it, including
banking sector knowledge, a comprehensive testing strategy to
software package integration, ensure high quality and functionality
project management expertise and levels. Data migration and cleansing
international rollout experience. Next, were also emphasized by the team,
the team designed all the necessary since much of the data in use by the
processes and procedures, making subsidiary was unclean.
sure it could replicate these in all
the bank’s subsidiaries. Capgemini Capgemini’s implementation of the
has also deployed mobile teams with new platform in Croatia was similarly
global talent to implement the new IT tailored to that subsidiary’s specific
system in each subsidiary. goals, which included reducing
maintenance costs, improving
The Result support, ensuring integration with
Capgemini has supported our client’s legacy systems, boosting regulatory
international growth by optimizing compliance, and standardizing key
its cost base while strengthening the operational processes. The team began
coherence of IT platforms serving its with detailed requirements gathering,
employees across the globe. Expected mapping each business line to capture
benefits are increased net bank existing product features, processes
income, the sharing of best practices, and dependencies, and identifying all
and improvements in products, risk potential performance gaps.
management and service quality.
Capgemini also tested the new
How We Work Together system’s performance against
Our client’s new platform is requirements, including intensive
comprised of two solutions: Delta integration and user acceptance
BankTM for small-to-medium sized tests. As in Ghana, the team led
subsidiaries and Finacle BankTM for comprehensive change management
larger ones. To date, these solutions and training efforts to ensure the
have been introduced successfully bank would derive maximum value
in Ghana, Croatia and China, with from the new platform, and fostered a
additional implementations planned smooth go-live by providing support
in coming months. in migration, data cleansing, training,
and system stabilization.

3. In China as well, Capgemini began Following the success of this
with in-depth user interviews and first phase of core banking
workshops to gather requirements for implementations, Capgemini is
the new system, and worked with the continuing its global collaboration
vendor to ensure these requirements with our client, enriching the service
would be reflected in the system’s center’s range of offerings to accelerate
configuration. Capgemini also the roll-out of the new core banking
provided implementation and project platform and specialized business
management expertise, including applications around the world.
issue tracking and resolution, project Furthermore, Capgemini has extended
status updates, risk identification its delivery model to encompass
and mitigation, and communication the entire life cycle of applications
management. In addition, Capgemini requiring functional and production
provided in-depth testing services and support, upgrade testing and
migration support, and helped define additional development. Capgemini
interface requirements across multiple delivers these new services from the
functional areas and applications. offshore location once the delivery
responsibility has been transferred
Capgemini‘s approach to knowledge from our client’s subsidiaries to
management also adds significant Capgemini’s service center. Globally,
value. By running implementations the service center teams now address
in several different countries in over 30 countries where the global
parallel, each team shares knowledge bank has offices.
dynamically and learns from each
other. Indeed, the India-based If you would like to find out more
Knowledge Manager works closely about this project, please contact:
with each of the mobile teams, success.story@capgemini.com
capturing knowledge from one
location and storing it centrally.
Capgemini can thus effectively
address any knowledge gaps at other
locations.
This approach of deploying mobile
teams that can re-use knowledge-
backed up by a service center in
India-has been critical to the success
of this global program. Capgemini’s
Service Center Manager in India
ensures the effectiveness of this
approach by permanently monitoring
and tuning the services and the
operating procedures with a strong
industrial perspective. The overall
organisation is headed by a program
director located near the bank’s
corporate headquarters in Europe
to design services aligned with the
client’s strategic orientations for its
international IT systems. Not only
does this give our client greater value
at lower cost-it also enables the bank
to speed up time-to-market and win
market share.

4. www.capgemini.com/financialservices
About Capgemini
®
With around 120,000 people Capgemini has developed its own way of
in 40 countries, Capgemini is one working, the Collaborative Business
of the world’s foremost providers of ExperienceTM, and draws on Rightshore®, its
consulting, technology and outsourcing worldwide delivery model.
services. The Group reported 2011 global
revenues of EUR 9.7 billion. Together with Learn more about us at
its clients, Capgemini creates and delivers www.capgemini.com
business and technology solutions that fit Rightshore® is a trademark belonging to Capgemini
their needs and drive the results they want.
A deeply multicultural organization,
Capgemini France Approved by
Financial Services Herve Meunier, Program Director, Core
Banking Practice, Capgemini Financial
Services
130412_IN
©2012 Capgemini. No part of this document may be modified, deleted or expanded by any process or means
without prior written permission from Capgemini. Rightshore® is a trademark belonging to Capgemini.