1. Hi I am Bonnie, I have just been promoted to line manager. Hi I am Mike, Bonnie’s Chief Operations Officer Hi I am Ashley ! I work on a team with Bonnie and Jeremy. Hi am Jeremy, I work on a team with Bonnie and Ashley.

2. Bonnie is one o f Chat Communications Superstars. She has won several awards for telecommunication software development.

3. Bonnie also has a BS in Information Technology. She holds several certificates in software programing and is really exceptional in her field.

4. Bonnie ‘ skills , knowledge and abilities are the main reasons she was promoted to line manager.

5. Bonnie reports to Mike Chat Communication’s Chief Operations Officer

6. There is no denying that Bonnie has had a positive impact at Chat Communication but Bonnie is not fitting in to well.

7. Bonnie is a poor communicator and is alienation many of her peers and employee's. I know that email a got didn't make much sense either. Ashley I can't believe Bonnie talk to me that way!

8. She is aloft and distant and her way of motivating performance is t simply dictate what will be done and expect compliance with her orders..

9. She has good ideas but has little ability to present them well or to work as part of a team.

10. Mike is concerned about Bonnie, despite her obvious talents.