As a world-leading financial services firm, any application downtime is unacceptable to Credit Suisse since it has immediate financial impact on customers. The company adopted software quality assurance monitoring technology from CAST to measure changes in quality in a quantifiable way and have the development team increase the quality level of the product they produce.

1. Credit Suisse

2. Success Stories: Credit Suisse
Credit Suisse adopts software quality assurance monitoring technology from
CAST to improve time to market and systems resiliency
“The key drivers to use Client Profile tion, by giving information to all the different
stake holders in the IT organization right at
Credit Suisse Group is a world-leading finan- the code level.
CAST are to measure cial services company that offers investment
Another important consideration is, as
products, private banking and financial advi-
changes in quality in a sory services for private and corporate clients
the organization is gearing up to do more
outsourcing, Credits Suisse plans to hand
over the code to the vendor with a set of
quantifiable way and Business Situation
predetermined performance agreements and
Credit Suisse Equities team working right deliverables in the SLAs, based on CAST AIP
have the development team in the heart of Wall Street serves the Front information, that would ensure the overall
Office, which moves very fast. Any system quality of the code as the vendor modifies
increase the quality level of downtime is unacceptable. If the systems are it. This is the insurance against the risks of
down for 7 seconds, it will drop 200 thousand outsourcing, for a fast moving firm like
the product we produce.” trades, and impacts customers immediately. Credit Suisse.
The business can’t afford that. Every busi-
Hank Hyatt, Global Head of Equities IT ness has to balance agility with stability and Benefits
Credit Suisse resilience, but on Wall Street that tension is
The results according Hank Hyatt, Global
much more intense than any other industry.
Head of Equities IT, has been “a significant
The key challenge is to balance the demand
upward trend in the level of overall quality
for fast response with the need to correctly
in the systems as we’ve measured them.
manage technology. Having a way to take
In addition, increasing the code quality has
Emperical evidence: Strong correlation between risk out of the technology without losing time
translated into fewer in-production failures”.
CAST violations and actual defects is most valuable to the IT organization.
Credit Suisse has actually done some studies
12 0.08 to show the how CAST AIP violations and
Solution
CAST Violations/KLOC
Actual Defects/KLOC
9 0.06 actual defects are correlated. The charts
6 0.04
Credit Suisse turned to CAST’s Applica- below demonstrates the fact that applications
3 0.02
0 0 tion Intelligence Platform (AIP) primarily to typically degrade over time, as more code
5.3.07 5.7.0.1 5.11.0.7 improve resiliency. Resiliency is a way to base is added and that is clearly reflected
Application Versions establish a set of robust systems that don’t in the CAST AIP information. By using this
CAST Violations/KLOC go down, or when they do they come back powerful information Credit Suisse has been
Actual Defects/KLOC up very quickly. In order to build resiliency, motivating teams to fix violations and reduce
quality cannot be tested in, it has to be built production defects during the development
in. CAST AIP helps build quality into applica- phase.
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