I did a guest lecture in Tallinn Technical University, for a class focusing on technical analysis. The idea was to inspire young and future developers to have the mindset of UX

2. Where to involve UX process?

3. Added value from UX design

4. Case StudiesGuest Lecturer: Cathy Wang cathy@kliklogik.com User Experience Designer

5. What is user experience?

6. ux

7. NOT TO BE CONFUSED WITH.. uks

8. It’s one big picture

9. Where to involve ux processes?

11. 8 How NOT to do UX

12. 9 unified process

13. how is this remotely related to the system I want to build?

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15. TOP COPY-MERCHANT. BOTTOM COPY-CUSTOMER.

17. Adding Value Easier to use Pleasant experience = positive emotion What really differentiate your system/software from others

18. Keeping in mind… What to Show Communicate Present information Functionality

19. What to show You don’t get extra points for showing your process

20. OpenID

21. Facebook connect

22. Behind the Scene

23. Why not?

25. Communicate Your language ≠ user’s language

26. Say what?

27. Present Information How does a normal user find information?

30. Functionality Bigger, More, not better.

39. Working with Requirements Commercial sector: influence the constrains for better products Non-commercial sector: Think about the future when building infrastructure.

40. Case study

41. Situation E-STAT - self-service - collection of organizations data. Newly procured self-service platform - collection of personal data. Some users are expected to use both platforms.

42. Challenge Existing & Consistent Branding “Fill in questionnaires for Statistics Office”, regardless of whether the questionnaire is about and organisation or about the person (or dwelling or household)

43. Before:

44. After:

46. The Result Users can transfer their session from authenticaion app to a respective questionnaire app and back All questionnaires are shown in one holistic list

47. Discussion/Questions

48. Links & Further Reading Receipt http://52weeksofux.com/post/461252032/its-the-little-things OAuth & OpenID http://wiki.openid.net/browse/#view=ViewFolder&param=2010%20OpenID%20Summit%20West http://sites.google.com/site/oauthgoog/ http://wiki.openid.net/Details-of-UX-Best-Practices-for-OPs#UXFlow Error Message Handling http://www.uxbooth.com/blog/showing-error-messages-to-users/ Microsoft Office Evolution http://blogs.msdn.com/jensenh/archive/2008/03/12/the-story-of-the-ribbon.aspx