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Week 5 recap pp
- 1. Week 5 - Recap APSU 210 – Bryn Mawr Hospital September 28, 2010
Editor's Notes
- Positive – brings about necessary changes Negative – brings on stress, consequences depend on how the negative conflict is handled.
- Intrapersonal – internal, making good choices (promotion but have to move far away) Not all work related Supervisor’s role in intrapersonal conflict – are they rewarding bad decisions, therefore, causing staff to second guess an otherwise good decision? Interpersonal Conflict
- Interpersonal Conflict: Conflict between individuals Manager/employee; peer/peer; patient/employee Difficult if one of the people involved is also having intrapersonal conflict – rationality
- Structural Conflict – between departments/divisions what is the mission/goal of the organization At the end of the day, what are you trying to accomplish? Strategic Conflict – purposeful conflict to achieve an objective
- Compromising – gives each person PART of what they want – win-win Avoiding – just not deal with something or delegate that task to someone else Forcing – direct approach – make a decision and make it stick
- Time wasters –
- Burnout Physical reactions – ulcers, sleep deprivation, headaches, hair loss