Learn how a collaborative and innovative environment drives sound safety and security strategies to meet the challenges of tomorrow. Today’s challenges call for greater coordination among national, regional, and local authorities and among the businesses, groups, and individuals that these agencies serve They also require new, citizen-centric models for service delivery. To meet these challenges, cities need advanced technology that can handle greater operational complexity and provide the real-time, accurate information and analysis for strategic insight and advantaged decision making.

1. SAP Thought Leadership
Public Sector
Building Safer, More Sustainable Cities
Clarity in an Era of Perpetual Uncertainty

2. As cities adapt to new global conditions and local circumstances, sustainable safety
and security play a key role. Cities must be proactive and implement longer-term,
holistic approaches to mitigate risks. These may include programs that divert young
people away from crime, encourage restorative justice, use knowledge-based safety
strategies, and create cross-agency missions. Such initiatives require new technologies
that increase transparency, accountability, efficiency, communication, and collaboration.

3. Content
4 Executive Summary 4 Getting It Done
1
5 Century of the Cities 5 SAP Solutions for Safer,
1
5 Centers of Progress and More Sustainable Cities
Instability 5 Sustainable and Inclusive
1
5 A New, Increased Role for Government
Safety and Security 5 Service Excellence
1
5 Intelligence- and Knowledge-Led
1
6 Challenges to the Status Quo Strategies
6 New Economic Realities 6 Informed and Engaged
1
7 Increasing Glocalization Communities
7 Heightened Strategic Uncertainty 6 Collaboration and Innovation
1
8 Greater Operational Complexity
8 Expanded Citizen Participation 7 A Comprehensive Software
1
8 Collaborative Innovation Portfolio
7 Technology’s Power to Enable
1
9 Vulnerability, Risk, and Threats Safe, Secure Cities
9 Urban Crime, Fear, and Violence 7 The Next Step
1
9 On the Rise
0 Drugs and Organized Crime
1
1 Terrorism
1
1 Border Protection and Illegal
1
Immigration
2 Natural Disasters and Other
1
Emergencies
2 A Growing Threat
1
3 Health Threats
1

4. Executive Summary
Solutions to Today’s Urban Safety and
Security Challenges
Cities can be engines of innovation, economic growth,
and social change. Cities are our future in which we all
share the same global destiny. By bringing people together
from a wide range of backgrounds, cities can promote
tolerance and understanding.
But cities are also magnets for violence, gies to mitigate climate change, which They also require new, citizen-centric
drug abuse, and crime. They can be saps scarce resources and increases models for service delivery. To meet
targets for terrorism and some of the the risk of natural disasters. They must these challenges, cities need advanced
worst offenders in climate change. All deal with global market forces and new technology that can handle greater
too often, the problems cities face far economic uncertainties. They must fight operational complexity and provide the
outstrip the resources on hand. crime and terrorism on many new fronts. real-time, accurate information and
analysis for strategic insight and advan­
Today’s cities face a broad range of Today’s challenges call for greater taged decision making. This technology
safety and security challenges. In co­ rdination among national, regional,
o must also inspire collaboration and the
addition to new initiatives that target and local authorities and among the innovation cities need to meet the
the specific plights of their poorest businesses, groups, and individuals that challenges of tomorrow.
residents, cities must develop strate­ these agencies serve (see Figure 1).
Figure 1: Collaborative
Environment Driving
Sound Safety and
Regional Security Strategies
Intelligence agencies Communities
Emergency and aid
agencies Employees
Interior ministries Neighborhoods
Border agencies City
Academia
Justice
Business
First responders
Law enforcement Citizens
Regional
4 SAP Thought Leadership – Building Safer, More Sustainable Cities

5. Century of the Cities
Expanding Urban Populations
This century has been deemed by public services. They are also major As cities become more densely popu­
some as the “century of the cities.” consumers of energy and producers lated, their critical infrastructure and
With more than half the world’s of carbon emissions. supply chains more optimized, and their
population now urbanized – and 60% popu­ations more culturally diverse, it is
l
likely to live in cities by 2030 – cities Not all of the world’s cities are thriving, increasingly difficult for urban areas to
will remain at the forefront of economic, however. While geography can be key remain harmonious, socially inclusive,
social, political, and environmental to a city’s prosperity, “national policies and economically successful.
changes at the global, national, and that include pro-urban approaches to
local levels. By the middle of this economic development play a critical As major producers of the world’s
century, even developing nations will role in the growth of cities,” according green­ ouse gases, urban areas must
h
be largely urban.1 to a recent report by UN-HABITAT.2 also respond to climate change. Cli­ ate
m
The most important of these policies change is both depleting resources that
Although developing nations account encour­ ge investments in transporta­ion
a t are already scarce in many areas and
for most of the recent growth in urban infrastructure, the creation of special increasing the risk of natural disasters,
populations, their growth patterns vary economic zones, and development of especially in poorer countries and
widely. Urban populations in Africa tend information- and services-related sectors. urban areas. In fact, the risk of natural
to be concentrated in capital cities, disasters has grown worldwide with the
while populations in Asia are expanding Without such policies, growth can be increased urbanization of developing
into suburban and satellite locations. threatened by economic and social countries.
Latin America has seen an increase in in­ qualities, which are increasing in
e
smaller urban areas. In Europe, some many urban areas. The highly desta­ As cities adapt to new global conditions
urban populations are declining as biliz­ng effect of these inequalities
i and local circumstances, sustainable
competition, mobility, and suburbani­ can discourage investment and divert safety and security play a key role that
zation favor certain cities over others. resources that might be used to im­ rove
p extends beyond traditional criminality to
Populations continue to urbanize in the infrastructure and produc­ ivity of
t all types of risks, hazards, and threats.
most of North America. programs that maintain safety and Instead of simply reacting to immediate
security. dangers, cities must become more
Centers of Progress and Instability proactive and implement longer-term,
A New, Increased Role for Safety more holistic approaches. These may
Throughout the globe, cities are national and Security include programs that divert young
economic powerhouses. In an increas­ people away from crime, encourage
ing­y interdependent world, cities are
l Cities remain on the front lines of crime, restorative justice, use knowledge-
at the cutting edge of change, trade, violence, and child safety. They con­ based safety strategies, and create
social mobility, innovation, and cultural tinue to face huge challenges around cross-agency missions for service
diversity. They must compete globally border immigration, terrorism, and delivery. Such initiatives require new
for ideas, talent, investment, skills, sus­ organized crime, along with a broad technologies that increase transpar­
tainability, and business revenue. They spectrum of other risks ranging from ency, accountability, efficiency, com­
include highly complex sets of commu­ epidemics and cyber attacks to threats munication, and collaboration.
nities, ecosystems, businesses, and to their food supplies and schools.
1. United Nations Human Settlements Programme, “State of the World’s Cities 2008/2009,”
(London: Earthscan, 2008), x.
2. Ibid, xi.
SAP Thought Leadership – Building Safer, More Sustainable Cities 5

6. Challenges to the Status Quo
Six Drivers for Public Service Renewal
To serve city residents, communities,
and businesses, the agencies respon­ Opera
inty tio
sible for urban safety and security – er t a nal
un c co m
along with other public services – must
te gic ple
xit
recognize six key drivers for change ra y
St
(see Figure 2). These drivers include:
Law
• New economic realities
• Increasing “glocalization”
enforcement Local Justice
Pa
Emergency
r ti
• Heightened strategic uncertainty
cip
management Intelligence
• Greater operational complexity
ativ
t i on
• Expanded citizen participation
e go
Border security
• Collaborative innovation Daily operations
a
vernm
Glocaliz
New Economic Realities
ent
Public safety Crime
The final months of 2008 sparked a
global financial crisis in which stock mar­ Regional Civil protection
Terrorism
kets plummeted, banks were effec­ ively
t
Co
Civil disobedience
nationalized, and cash liquidity evapo­
llabo
rated. For urban busi­ esses, com­ u­ i­
n m n Political and Demographic
rati
s
ties, and workers, the ongoing recession
rce
military and health
ve
has been fast, broad, and deep.
ou
inn
Energy and Social and
s
re
ov
environmental cultural
ite
at
As efforts to stimulate the economy io
n
Fi
n
target a new generation of public ser­ Global
ts
St r at
re a
vices, sustainable safety and security
gi
th
e
has been a key theme. This has meant cr
isks and
encouraging the transformation of ser­
vice delivery, improvements in perfor­ Economic and financial
mance, and the renewal of financial,
social, and technological infrastruc­ures.
t Figure 2: Drivers for Change in the Public Sector
As citizens reevaluate government
agencies and the services they provide,
there is a mandate for greater trans­ Such collaboration must also exist face greater risk when one or more
parency, accountability, and agility. As between cities and national govern­ national markets fails. As national gov­
economic, social, and environmental ments. Because cities account for more ernments seek ways to avert further
renewal becomes more interdependent than 80% of global economic growth,3 economic crises, they must work with
and fundamental to long-term success, a greater dependence among national urban leaders to ana­yze and reduce the
l
there is also greater demand for economies means that urban econo­ ies
m effects of these crises on city residents.
citizen-centric services that are more
far-reaching and collaborative.
3. The Cities Alliance, “Guide to City Development Strategies: Improving Urban Performance,”
(Washington, DC: The Cities Alliance, 2006), 1.
6 SAP Thought Leadership – Building Safer, More Sustainable Cities

7. Increasing Glocalization the biggest contributors to and victims Heightened Strategic Uncertainty
of these disasters, then all communities
Many of the hazards that cities need to face serious consequences. In public security there is no more
plan for start halfway around the world. normal, and expecting the unexpected
The recent outbreak of H1N1 flu in a Urban leaders must also address the has become much more difficult. To
single Mexican city, for example, had many ways in which global develop­ address a new reality of uncertainty,
very quick and dramatic impacts on ments in technology are changing the cities must prepare for a much broader
the health, economies, and social inter­­ relationships between a city and its range of issues. These include:
ac­ ions of cities around the globe.
t citizens. The shift to a more informed, • Crime and civil disorder
Other examples of such “glocalization” interactive, information-rich, individ­ al­
u • Climate and human-made disasters
– meaning the impact of global trends ized, and Internet-based society requires • Technological threats
at the local level – include threats to a fundamental change in the way safety • Social unrest and fear
world energy pipe­ines, food supplies,
l and security agencies communicate • Cultural adaptations
and technology net­ orks. There are
w and interact with city residents. • Demographic changes
also more traditional areas of trans­ • Health threats
national threats involving drugs, As global influences on local commu­ • Innovation
terrorism, and organized crime. nities expand, many cities are empha­ • Energy scarcities
siz­ng a broader security lifecycle,
i • Environmental hazards
In addition, cities must consider the initiating cross-agency missions, and • Financial and economic instability
impact of human-made disasters related establish­ng more sophisticated
i • Political and military threats
to climate change or infrastructure measures of success for their security • Poverty
failure. Environmental damage, energy campaigns. Unfortunately, most cities • Infrastructure deterioration
consumption, and resource utilization in lack either a complete picture of their • Terrorism
one part of the world increasingly public security programs or the full
affect other areas. If we do not tackle situational aware­ ess they need for
n Even though the federal and regional
sustainability for cities, which are both operational effectiveness. agencies charged with urban security
and safety play lead roles in addressing
such risks, cities also have a part in
As citizens reevaluate government agencies and the ser- reducing strategic uncertainty. They
vices they provide, there is a mandate for greater trans­ must factor in the pace, complexity,
scale, and interdependency of various
parency, accountability, and agility. As economic, social, threats. They must determine whether
and environmental renewal becomes more interdependent existing approaches and resources are
sufficient for today’s hazards. Where
and fundamental to long-term success, there is also traditional models are found lacking,
greater demand for citizen-centric services that are more they must develop new strategies, skills,
capabilities, technologies, processes,
far-reaching and collaborative. intelligence assets, and cultures.
SAP Thought Leadership – Building Safer, More Sustainable Cities 7

8. To be fully prepared, cities need broad- To thrive, cities must trim their bureau­ New partnerships and the rapid inte­
based intelligence and real-time situa­ cracies and minimize administrative gration of new technologies and pro­
tional awareness built on sophisticated tasks by optimizing and streamlining cesses across government are also
analysis that is both actionable and pre­ key processes, architectures, and shaping the environment in which sys­
dictive. They need a clear infor­ a­ ion
m t infrastructures. This requires greater tem integrators, technology companies,
picture that quickly identifies trends, process transparency and a better and service providers operate. Cities
patterns, and targets and makes deci­ alignment of agency strategies with must adapt to this new environment,
sion making more timely and effective. available people, technology, skills, which includes:
roles, budgets, and assets. • Greater mobility
Greater Operational Complexity • Richer content
Expanded Citizen Participation • Secure information sharing
Today cities face greater operational • Flexible working methods
complexity, both in the day-to-day As cities become more complex and • Location-independent service delivery
delivery of services and in periods of diverse, they must find new ways to • “Smart” devices and sensors with
heightened security and safety risks. engage the citizens, communities, built-in intelligence
Increased operational complexity may and businesses they serve. Such • Predictive analysis
engage­ ent helps to retain trust and
m • Greater user sophistication
confi­ ence and avoids a breakdown
d
of social cohesion, disengagement Technology can also address the desires
of key parts of the community, and of today’s citizens for greater choice,
creeping urban decay. access, convenience, speed, and trans­
parency. Those who interact with gov­
Engaging citizens in risk management, ern­ ent agencies online expect rich,
m
policy development, priority setting, pre­ highly personalized services. The
vention, preparedness, and response advent of Web 2.0 (and soon Web 3.0),
and recovery is the only way a city can coupled with advances in communica­
achieve a holistic, inclusive, and sus­­ tions technology, has put pressure on
tainable environment. public safety and security agencies to
create more intimacy in government
result from high levels of bureaucracy Collaborative Innovation services delivery.
and regulation or the misalignment of
organizational capabilities and objec­ives
t The blurring and merging of traditional While many urban agencies are using
with actual hazards. It may also result models for business, competition, and technology to foster collaborative
from disjointed systems and siloed poli­ services is also having a dramatic innovation, they must deploy the new
cies. All too often, those who threaten impact on city governments and other models quickly and maximize their value.
a city’s safety and security use opera­ public agencies. Business process out­ To meet citizen expectations, these
tional complexity to avoid detection. sourcing, shared services, and govern­ agencies need faster and easier inte­
ment on demand are examples of how gra­ ion of and better time to benefit for
t
Meanwhile, city residents increasingly public and private partnerships have new platforms, solutions, partnerships,
demand coordinated service delivery, enhanced service delivery. Once and ideas. In addition to reduced costs
accountability, and compliance with focused on back-office services, these for information and communication, the
established policies and procedures, partnerships have extended into the core new technologies offer greater trans­
such as protection of their personal data. and operational areas of government. parency and strategic agility.
8 SAP Thought Leadership – Building Safer, More Sustainable Cities

9. Vulnerability, Risk, and Threats
An All-Hazards Approach to Safety
and Security
Establishing a holistic approach to Rising costs for justice and their drain A 2007 international conference on the
sustainable safety and security means on public resources have been key state of safety in world cities spon­ ored
s
taking an all-hazards perspective around factors in justice reform. Cities where by UN-HABITAT reported that “urban
vulnerability and determining which crime has stabilized or abated tend to safety is a multi-dimensional and
risks and threats are more prob­ ble
a emphasize prevention, managing the complex issue” that must be viewed
and have the greatest consequences risk of crime more effectively, and to “through a human and urban develop­
for city stakeholders. Key areas in this use long-term, holistic approaches. ment lens.” Since urban crime and
all-hazards approach include: violence emerge from social, economic,
• Urban crime, fear, and violence Tackling violent crime, for example, and political causes, “a comprehensive
• Drugs and organized crime means addressing violence against approach to urban safety that addresses
• Terrorism women and children (including bullying). issues such as inequality, marginaliza­
• Border protection and illegal Also effective is the targeting of high- tion, and poverty” and includes “all rele­
immigration risk offenders and victims – namely, vant stakeholders” should be applied.7
• Major disasters and emergencies young men between 15 and 24 years.
• Health threats In addition, many cities have increased The effective coordination of urban
their focus on safety at schools, public safety and security programs through
Urban Crime, Fear, and Violence places, and major events and redoubled increased integration and strategic plan­
efforts to reduce urban gangs. They ning requires a common set of goals.
Crime is high on the agenda of cities have built programs that divert risk It also needs a free and secure flow of
across the globe. In cities held hostage groups from crime and foster prison information among the interested
by crime, communities and businesses reform and alternatives to prison — parties through the channels that best
suffer along with victims and their offering better approaches to reha­ ili­
b suit their needs.
families. Deteriorating neighborhoods tation and focusing on cross-agency
can often link their decline with high collaboration and community As cities take a more holistic and
rates of fear, crime, and urban violence. restoration. strategic approach toward safety and
security, they are expanding definitions
of the dangers for which they must
On the Rise nation like Great Britain, however, prepare and respond. They are also
55% of citizens surveyed say that expanding the infrastructure, skills, and
Between 1980 and 2000, total record­ crime is the most important issue knowledge base they use to address
ed crimes for every 100,000 people facing their country today.5 this larger list of concerns. With this
rose from 2,300 to 3,000, according support, they can then:
to the United Nations Human Settle­ A report by the United Nations Human • Identify, assess, and analyze potential
ments Programme.4 Both total crime Settlements Programme notes that risks, threats, and hazards
rates and rates of violent crimes have “poverty, unemployment, and inter­ • Develop and implement strategies for
risen most sharply in Africa, Latin gen­ rational transmission of violence”
e minimizing those concerns
America, the Caribbean, and Eastern along with “poor urban planning, • Monitor recent safety and security
Europe. Crime has actually declined design, and management” play key trends
in North America and Western Europe, roles in crime and violence.6 Gangs • Execute safety and security plans
where law enforcement resources are and easy access to firearms and • Monitor and evaluate the success of
more plentiful. Even in a devel­ ped
o drugs are also important drivers. these plans
4. United Nations Center for Human Settlements, “Enhancing Urban Safety and Security:
Global Report on Human Settlements 2007,” (London: Earthscan, 2007), xxvii.
5. Cabinet Office, “Engaging Communities in Fighting Crime,” (London: Cabinet Office, 2008), 9.
6. United Nations Center for Human Settlements, “Enhancing Urban Safety and Security,” xxiii.
7. International Conference on the State of Safety in World Cities, “Conference Recommendations,”
October 2007.
SAP Thought Leadership – Building Safer, More Sustainable Cities 9

10. As criminality evolves, cities must
adapt rapidly, institute new means of
detection, share quality information To be fully prepared, cities need broad-based intelli-
among all stakeholders, profile new gence and real-time situational awareness built on
crime trends and threats, and predict
potential incidents with greater accuracy. sophisticated analysis that is both actionable and
Criminal data must be shared quickly to predictive. They need a clear information picture that
identify subjects and profile criminal
activities. Law enforcement agencies quickly identifies trends, patterns, and targets and
must be able to correlate information makes decision making more timely and effective.
and monitor investigative performance.
For successful investigation of crimes
and criminals, government officials must community resilience are also seen as seized, 25 million drug users would
synchronize information from the begin­ key pillars of effective crime prevention. still be looking for ways to satisfy their
ning of a case through its full investiga­ addiction,” notes the United Nations
tion. This includes information that comes A well-defined approach to tackling Office on Drugs and Crime. “So the
from nontraditional sources such as crime prevention relies on better key to drug policy is reducing demand
electronic, video, or audio files. Such infor­ ation, intelligence, and analysis
m for drugs and treating addiction.” That,
coordination requires complete visibility of the crime and threat picture. Using the agency says, “means putting more
into the full investigative pro­ ess that lets
c stronger cross-agency and community resources into prevention and treat­ ent,
m
officials audit, analyze, categorize, and approach­ s requires greater infor­ a­
e m as well as research to better under­
prioritize a wide variety of case details tion sharing. stand what makes people vulner­ blea
and identify, track, and trace case to addiction.”9
exhib­ts. In addition, crime-fighting units
i Drugs and Organized Crime
must find new ways to share informa­ion t Fueling the demand for drugs is a well-
with other internal or external agen­ ies
c Illegal drug use and organized crime entrenched supply network supported
without compro­ is­ng security.
m i provide complex challenges for cities. by a fluid and highly adaptive network
Although significant strides have been of criminal organizations involved with
Crime prevention in the last decade made in recent decades, abuse of drugs, illegal immigration, trafficking,
has become ever more effective and cocaine and a wide range of synthetic identify fraud, and counterfeiting. Such
sophisticated. The adoption of a holistic drugs is on the rise. After a period of organizations are highly prevalent in
approach to address situational, social, stability, drug abuse may again be grow­ cities, where local associations are
economic, and environmental crime ing in developing nations, according to established with urban gangs and
risks has led to a range of strategies the United Nations Office on Drugs criminals.
and tools through which agencies and and Crime.8 As local authorities target
communities work together to deter traditional routes for drug trafficking, As globalization changes the nature,
crime. Building more sophisticated new routes have been created. form, and structure of legitimate orga­
approaches to justice and offender nizations, criminal networks and asso­
management is also part of this holistic “Even if the world’s entire supply of ciations are shifting from traditional
approach. Designing out crime, tar­ et­
g cannabis, coca, and opium was elimi­ hierarchical structures to loose, agile
ing high-risk groups, and developing nated and all drugs in circulation were networks that use technology to avoid
8. United Nations Office on Drugs and Crime, “Annual Report 2009,” 11.
9. Ibid, 19.
10 SAP Thought Leadership – Building Safer, More Sustainable Cities

11. detection. Tackling the production, Cities must place greater emphasis on Effective programs for urban safety and
supply, and demand of drugs – as well protecting critical infrastructure that is security must include coordination with
as other activities of organized crime – particularly vulnerable to terrorist attack. national authorities to identify criminal
requires well-coordinated, cross-border Developing common risk assessments, elements who live in cities illegally.
action at the global, national, regional, building continuity capabilities, and They must also seek to eliminate cul­
and local levels. en­ aging all stakeholders in prevention,
g tural ghettos that can be magnets for
preparedness, and resilience building are these elements through education and
Many regional initiatives have been vital to sustainable safety and security. economic initiatives that help to inte­
launched to address trafficking and grate immigrants who arrive legally.
organized crime in a unified way. Law Cities must identify their capacities to
enforcement agencies should also bring together the resources they would
co­ perate with the pharmaceutical
o require in the event of a terrorist attack In addition to aligning pro-
industry to reduce supplies of illicit syn­ and address continuity issues that would cesses for incident and
thetic drugs. To support these efforts, result from such an attack. They must
cities need knowledge man­ gement
a determine how they would reconstitute resource management,
systems that facilitate the sharing and and recover key response systems. This an integrated environment
analysis of local and regional data. They requires extended information-sharing
also need support for designing their capabilities, partic­ larly with respect to
u makes it easier to coordi-
role in regional drug elimination efforts. the national and international agencies nate emergency resources
that fight terror­sm. By working with
i
Terrorism finan­ ial institu­ ions to identify money-
c t and programs. It helps
launder­ng activity, cities can flush
i ensure that all processes
Terrorism has also historically targeted out and eli­ i­ ate locally based
mn
major cities with their densely popu­ terrorist groups. operate in a decentralized
lated areas, vulnerable public spaces, manner when necessary.
and large concentrations of critical infra­ Border Protection and Illegal
structure. Just a few recent examples Immigration Even if primary sources for
are Mumbai, India; Madrid, Spain; New data include multiple sys-
York; and London. With a diverse and Halting drug use, organized crime, and
international blend of communities, cities terrorism requires greater control over tems, databases, applica-
can be home for sections of the popu­a­ l national borders and illegal immigration. tions, and safety sensors,
tion that are willing to support or partic­ Enhanced travel by air, land, and sea
ipate in certain types of terrorist activity. has made border control an increasing­ a well-integrated solution
ly important issue for both national and framework can serve as
Both national and city-based antiterror­ city agencies. Certainly the influx of
ism solutions must be multifaceted. They immigrants from neighboring countries the operational hub that
must target hard-core extremists and can diversify city communities and helps a city effectively
those who feel disengaged or excluded enhance urban workforces. But loose
from the broader city commu­ ity. Strong
n border control also encourages human prepare for and respond
intelligence and surveillance tools and trafficking as well as an influx of drugs,
the ability to identify key local issues criminals fleeing prosecution in their
to any emergency or
are vital to this multifaceted approach. own countries, and terrorists seeking disaster.
opportunities to further their agendas.
SAP Thought Leadership – Building Safer, More Sustainable Cities 11

12. Here too cities need actionable intelli­ events at the incident site, the needs responsibilities can minimize the chaos
gence drawn from government and of personnel handling the incident, and period of an emergency or disaster and
nongovernment sources to locate and actions taken to manage the incident. facilitate effective and coordinated con­
prosecute illegal immigrants who pose trol. It also makes sense to coordinate
a safety or security threat. They need To maintain appropriate command and strategies for disaster management
electronic identification cards that make control of an emergency situation, with land-use planning and the design
it easier to identify legitimate residents stakeholders must fully understand the of disaster-resistant infrastructure.
and visitors as well as improved tech­ ol­
n nature of the situation and the risks Here, the challenge is to find effective
ogy for baggage and freight screen­ng. i involved. They must understand pos­ ways to leverage the technical exper­
They also need analytics for recogniz­ng i sible response strategies, segmented tise that planners have developed.
and handling border threats and collab­ by incident, command level, and orga­
orative processes for working with secu­ nization. Stakeholders also need accu­ The IT solutions that cities use for
rity agencies in other parts of the world. rate and complete contact information emergency management must provide
for each other. fully integrated, comprehensive support
Natural Disasters and Other for call handling and resolution, roster­
Emergencies In addition, stakeholders must be ing, and resource management. They
able to activate preplanned responses must also support geographic informa­
In the last few years, many regions involving multiple organizations both tion systems, mobile systems, knowl­
of the world have experienced the rapidly and effectively. Helping each edge management, and analytics. The
devastating impacts that climate-related organization understand its particular solutions should provide a centralized
disasters can have upon life, property,
and communities. The fires in Australia
and Greece, tsunamis in the Pacific A Growing Threat Cities are particularly vulnerable to
Rim, hurricanes in the United States, nat­ ral disasters due to their high
u
and floods in Europe are just a few “More than 7,000 major [natural] popu­­ tion densities, concentration
la­
examples. While improved warning disasters have been recorded since of economic activity, environmental
systems and aid mechanisms have 1970,” according to the United Nations mod­­­ifications, and location near
reduced the number of lives lost from Department of Economic and Social coastal zones. Of the 33 cities where
natural disasters, their impact on Affairs, “causing at least $2 trillion in popula­ions are expected to reach
t
humans and communities remains a damage, killing at least 2.5 million eight million or more by 2015, 21 are
major concern. people, and adversely affecting the located in coastal areas. Put another
lives of countless others.”10 Largely way, about 40% of the world’s popu­
At the heart of urban emergency man­ due to climate change, annual global lation lives within reach of severe
agement is the ability to plan for and dam­ ges from natural disasters
a coastal storms. Meanwhile, urban
respond quickly to a variety of sudden between 2000 and 2006 were seven landscapes them­ elves are probably
s
threats, whether they result from times as great as in the 1970s.11 exacerbating the impact of climate
climate change, a failure of technology, change. Cities with inadequate build­
or other factors. All stakeholders need ing codes are especially susceptible
timely access to information related to to loss of life and property.12
requests for resources, emerging
10. United Nations Department of Economic and Social Affairs, “World Economic and Social Survey
2008: Overcoming Economic Insecurity,’” (New York: United Nations, 2008), xiii.
11. United Nations Department of Economic and Social Affairs, “Policy Brief No. 6,” September 2008, 1.
12. United Nations Center for Human Settlements, “Enhancing Urban Safety and Security,” xxxi.
12 SAP Thought Leadership – Building Safer, More Sustainable Cities

13. view of all resources and their readi­ ess
n Health Threats and avian influenza in recent years –
status and support a highly flexible, additional evidence that our world
fully integrated framework for organi­ Health security is an emerging concept faces increasing frequency of new
zational management. with global resonance. It addresses infectious diseases. This new health
acute health events that endanger security reality requires a coordinated
In addition to aligning an organization’s global communities, irrespective of approach to awareness, surveillance,
processes for incident and resource their geographical boundaries. prevention, and containment.
management, an integrated environ­ ent
m
makes it easier to coordinate emer­ With billions of passengers annually Cities are also at the forefront of
gency resources and programs for a traveling through a global transport accidental and terrorist-driven health
diverse range of organizations and network, diseases can spread much threats, such as the anthrax contagion
geographies. It helps ensure that all more quickly than at any other time in in the United States. In addition, they
processes operate in a decentralized our history. For example, consider the face risks around radio-nuclear leaks,
manner when necessary. Even if pri­ speed at which our connected world toxic spills, food contamination, chemi­
mary sources for data include multiple enabled the H1N1 flu to spread from cal spills, and heat waves.
systems, databases, applications, Mexico to virtually every country.
and safety sensors, a well-integrated
solution framework can serve as the Along with H1N1, we have seen the
operational hub that helps a city effec­ outbreak of severe acute respiratory
tively prepare for and respond to any syndrome (SARS), the Ebola virus,
emergency or disaster.
A broad range of technologies is evolv­
ing to buttress urban emergency man­ With the right technology, cities can design and
agement programs. Interactive mapping implement forward-looking safety and security
can help agencies plan and deploy their
strategies together. Support for resource programs. They can assess their risks, measure the
requests and tracking can help ensure outcome of new initiatives, and operate these pro­
that sufficient supplies are on hand and
arrive where they are needed. Journal grams more efficiently. They can improve commu­
recording can provide a time-stamped nication within organizations, between members of
record of events. Instant messaging can
allow secure communication between a safety and security partnership, and between the
responders in real time. Cities also need partnership and city residents.
access to top-line weather fore­ asting
c
data, Doppler radar, and weather alerts.
SAP Thought Leadership – Building Safer, More Sustainable Cities 13

14. Getting It Done
Technology’s Role in Addressing
New Realities
At the same time, there is increasing
pressure on cities to strike a balance
In developing a deep and intimate understanding of between gathering the data they need
cities’ needs, SAP has created applications that make and protecting the private information
of their citizens. While urban citizens
safety and security agencies more transparent, account­ increasingly demand e-government
able, lean, and agile. Based on the knowledge and solutions that increase transparency
and convenience, they have also
experience of our customers and their stakeholders, become more concerned about identity
SAP solutions foster collaboration and a holistic, theft and institutional invasion into their
most personal concerns. Cities must
citizen-centered service approach. thus be discriminating in the information
they choose to gather and take steps
to help ensure that the transmission of
Cities will be defined in the 21st century In too many cases, however, city agen­ that data is completely secure.
by their ability to adapt to new realities cies cannot capture, consolidate, ana­
that require shared destinies, respon­­ lyze, and securely share data within Optimizing city resources and respon­
sibilities, and solutions. While interna­­ their own ranks – let alone share infor­ siveness requires unified public admin­
tional, federal, and regional organiza­ions
t mation and intelligence with other agen­ istration services, such as government
will retain key roles in shaping a new cies, the private sector, or their citizens. financials, human capital management,
landscape, agencies in cities and sur­ and procurement. The public adminis­
rounding metropolitan areas will likely be Key information, along with key pro­ ess­
c tration area is also the logical starting
the thought leaders and change agents es, is typically siloed among multiple point for governments to deploy shared
for safety, security, and sustainability. applications with no central data reposi­ services across diverse agencies.
tory. Achieving the holistic, strategically
With the right technology, cities can based safety and security programs Automating the public administrative
design and implement forward-looking that cities need requires open technol­ area is not enough today, however.
safety and security programs. They can ogy platforms through which informa­iont Cities also need comprehensive pro­
assess their risks, measure the out­ ome
c can be exchanged in any form, through cesses that support each agency and
of new initiatives, and operate these any channel, between all users. This its individual lines of business. Histori­
programs more efficiently. They can means making the most of Internet- cally, governments have built in-house
improve communication within orga­ i­n based, Web 2.0 technologies that facili­ systems for these areas or bought
zations, between members of a safety tate communication, information sharing, isolated best-of-breed solutions.
and security partnership, and between and collaboration.
the partnership and city residents.
14 SAP Thought Leadership – Building Safer, More Sustainable Cities

15. SAP® Solutions for Safer, More
Sustainable Cities
A Fully Integrated and Scalable Approach
In developing a deep and intimate under­ For many years, SAP applications have workforce that uses all resources,
standing of cities’ needs, SAP has served as catalysts for transforming assets, personnel, and information
created applications that make safety safety and security agencies at the city, more effectively.
and security agencies more trans­ arent,
p state, local, and federal levels. Using
accountable, lean, and agile. Based the SAP Business Suite applications, The SAP Investigative Case Manage­
on the knowledge and experience of agencies involved in law enforcement, ment for Public Sector package, for
our customers and their stakeholders, criminal justice, correctional services, example, helps city agencies establish
SAP® solutions foster collaboration border protection, intelligence, and first a single integrated landscape for hand­
and a holistic, citizen-centered service response can significantly improve ling collaborative services. City agen­ ies
c
approach. They also support best prac­ orga­ izational efficiency and effective­
n can use the software to handle identity,
tices and deliver the forward-looking ness. Time and again, SAP customers incident, intelligence, case, and service
support cities need for: demonstrate clear value to their stake­ management in a cohesive and compre­
• Sustainable and inclusive government holders and become leaders within hensive manner. Citizens bene­it from
f
• Service excellence their peer groups. consistent ser­ ices delivered through
v
• Intelligence- and knowledge-led multiple channels.
strategies Service Excellence
• Informed and engaged communities Intelligence- and Knowledge-Led
• Collaboration and innovation Urban citizens, communities, and busi­ Strategies
nesses have high expectations for
Sustainable and Inclusive service delivery from their government. As cities adopt an all-hazards approach
Government For many, choice, access, conve­ ience,
n to safety and security, risk-based deci­
speed, interactivity, and personalization sion making becomes vital in choosing
The financial crisis has changed, perhaps are key to a successful service expe­ i­
r the right investments, setting priorities,
for a generation, the complex relation­ ence. Those with greater needs or spe­ allocating resources, and installing tech­
ship among citizens, business, and cial circumstances may require different, nology. For a clear understanding of their
government. Governments at all levels more individualized service involving safety and security risks, cities must
must now be more transparent and multiple agencies, stake­ olders, and
h be able to capture data and quali­ ative
t
play a greater role in shaping economic, locations. As city agencies transform indicators from a variety of sources and
social, and environmental policy. They their operations, they must use tech­ use that information to identify related
must make better use of taxpayers’ nology to integrate a broader range of patterns and trends. They must coor­
money, become more efficient and service outcomes. dinate city demograph­cs, economic
i
effective, and exercise leadership in the indicators, security risks, and crime
sustainable use of available resources SAP applications help public safety and statistics with environmental scanning
and assets. As cities’ safety and secur­ security agencies transform their orga­ to make strategic policy choices.
ity agencies play their part in this effort, nizations and deliver new, significantly
they must leverage technology in devel­ improved services. The software can
oping adaptive and smart security. foster a high-performing, well-motivated
SAP Thought Leadership – Building Safer, More Sustainable Cities 15

16. In the area of criminal justice, for bring greater transparency, account­ for capabilities such as 311, case man­
example, a city must identify offenders ability, and accessibility to their ser­ ices.
v agement, and information management
and hot spots, analyze underlying While experience shows that effective, to help agencies provide citizen-centric
causes of crime, and set specific crime ongoing success depends on involving services.
reduction goals. It must then turn its all key participants in long-term, pro­
knowledge and analysis into executable active strategies, this means that city Collaboration and Innovation
strategies; effectively manage program agencies must weigh many different
delivery; optimize multiple agencies; opinions about how to prioritize their Cities must address the institutional,
and orchestrate a common vision, set resources. cultural, and policy challenges associ­
of objectives, and outcomes. ated with coordinated services, shared
In the area of criminal justice, for information, joint operations, common
Using SAP applications, city safety and example, cities must work with local objectives, and service delivery. Tech­
security agencies can better identify, citizens, communities, and businesses nology, while only part of the answer,
assess, and mitigate risk. Our custom­ to reduce opportunities for crime, build can change government cultures and
ers in justice, intelligence, first respond­ r,
e community-based responses, target bring agencies together to tackle safety
border protection, disaster manage­ ent,m early intervention for high-risk groups, and security issues.
and law enforcement sectors have used and address school violence. They must
the applications to repurpose, reshape, also be involved in creating more effi­ Indeed, safety and security agencies
sustain, and adapt their organizations cient courts, using restorative justice, are at the forefront of using technology
to support a more intelligence- and improving offender management, and to share information and intelligence
knowledge-led approach. implementing community-based reso­ securely, develop common cross-
lution. Similar strategies are useful in agency objectives, manage risk, and
SAP software enables cities to create a handling school safety, urban violence, improve services. With the advent of
single, fully integrated environment for border protection, counterterrorism, fire the Internet, the smart grid, and other
managing data, information, knowledge, safety, drugs abuse, antisocial behavior, emergency technology innovations,
and performance across the safety and gangs, domestic violence, or emer­ ency
g cities can make sure their technology
security landscape. They can support and disaster management. infrastructures are future-proofed.
cross-agency collaboration and deliver
knowledge-led services that address SAP offers cities a range of applica­ions
t SAP’s emphasis on collaborative inno­
risk and facilitate a long-term approach for improving governance and transpar­ vation and a closed-loop innovation
to sustainable security. Cities can use ency. These applications can help cities cycle means that new technologies can
this support to identify areas that are introduce greater checks and balances be readily introduced and integrated
most vulnerable to natural disasters, in the process of government service within city landscapes. The Industry
launch programs to reduce opportu­ ­s­ni delivery, improve governance, manage Value Network group for public secur­
tic crime, and divert high-risk groups compliance, reduce fraud, improve data ity, an integral part of our strong partner
away from crime. protection, and eliminate waste. ecosystem, gives cities a unique oppor­
tunity for collaboration and innovation.
Informed and Engaged SAP software provides support for
Communities extending city outreach and providing Cities can combine the SAP Netweaver®
multichannel access to government technology platform with SAP analytical
Another consequence of the recent services. A range of functions supports and industry-focused software and SAP
financial crisis is that governments the Web 2.0 technologies that help cities partner solutions for ongoing innova­ion,
t
must become more open to new ideas, provide rich information and reports to fast adoption of new technologies, and
partnerships, and technologies that their communities. There is also sup­ ort
p a lower total cost of ownership.
16 SAP Thought Leadership – Building Safer, More Sustainable Cities

17. A Comprehensive Software Portfolio
Supporting Key Safety and Security
Processes
SAP has made a strong, long-term Central to this effort is a more
commitment to the public sector and comprehensive sharing of information for
developed an extensive software port­ greater transparency – both between
folio for managing the comprehensive members of strategic urban partner­
processes involved in an effective safety ships and between the partnerships
and security program. We support a and city residents. Also important is
thriving safety and security ecosystem enabling information transfer that is
that includes Industry Value Network secure and sensitive to citizens’ privacy
members who are at the top of their concerns and meets the unique
field. As a leading provider in the public require­ ents of each urban jurisdiction.
m
sector and public security markets,
SAP offers the proven software and In these ways and others, technology
support to help cities achieve best- can help cities thrive in the face of chal­
in-class safety and security outcomes. lenges that have become increas­nglyi
Software from SAP provides a central­ broad-ranging and complex. It can help
ized landscape for managing: urban agencies optimize both their
• Intelligence and information sharing responsiveness and their resources for
• Emergencies and disasters greater safety, security, and sustainability.
• Justice and offenders
• Investigations and cases The Next Step
• Border security and immigration
• Command and operations SAP offers an extensive software
• Public security analytics and risk port­olio with robust functionality to
f
management enable sustainable government through
• Strategic IT service excellence, intelligence- and
knowl­ dge-led strategies, informed
e
Technology’s Power to Enable Safe, and engaged communities, and collab­
Secure Cities oration and innovation. To learn more
about the many ways that SAP soft­
Urban planning for safety and security ware can sup­ ort your safety and secu­
p
must incorporate or link to initiatives for rity programs, please contact your SAP
reducing poverty and economic inequal­ sales repre­ entative or visit us online
s
ity, improving education, and extending at www.sap.com/safer-and-more-
quality health care to all citizens. Tech­ sustainable-cities.
nology can help cities integrate these
many initiatives into effective holistic
strategies.
SAP Thought Leadership – Building Safer, More Sustainable Cities 17

18. 50 096 185 (09/07)
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