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Do customers care?Energy, Sustainability & Your BrandSuzanne Shelton Clean Energy Conference September 16, 2010
We are a consumer engagement agency that exists for one purpose:motivating mainstream consumersto make sustainable choices
Proprietary research Energy Pulse™ Eco Pulse™ Utility Pulse™ Green Living Pulse™
FIVE INSIGHTS
Insight One:Green is officially mainstream
© Copyright 2009 by Shelton Group. Do not copy or distribute without written permission
Insight Two:Most people don’t go green to save the planet
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© Copyright 2009 by Shelton Group. Do not copy or distribute without written permission
© Copyright 2009 by Shelton Group. Do not copy or distribute without written permission
You want to appeal to deeper drivers:ComfortConvenienceControlEmpowermentFear of wastingAesthetics
Insight Three:Manufacturing practices, ingredients and packaging are key to green product decision-making
© Copyright 2009 by Shelton Group. Do not copy or distribute without written permission
Insight Four:Consumers are skeptical
© Copyright 2009 by Shelton Group. Do not copy or distribute without written permission
© Copyright 2009 by Shelton Group. Do not copy or distribute without written permission
Insight Five:Conversations matter
68% of those who said they’d had conversations on these topics said the discussions had resulted in changes in behavior or purchase habits!
56% of those who said they’d had conversations said the discussions had resulted in changes in behavior or purchase habits!
Thank you!Suzanne Sheltonsshelton@sheltongroupinc.com865-524-8385

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Shelton docustomerscare

Editor's Notes

  1. Before we jump into this section, let’s all get on the same page about this: Lots of science that proves that our rational brains are actually incapable of making decisions without our emotional brains. Emotional brains – instinct – has been around a lot longer from an evolutionary standpoint. Our rational brains are fairly new developments. So know that our emotional brains – our hearts – make decisions and then our rational brains justify those decisions. We must appeal to both in order to succeed.
  2. And we have deeper concerns
  3. And we have deeper concerns
  4. These are the reasons to believe consumers are searching for. It all starts, though, on the label. That’s how the story needs to be told