Created: 11/2014

1. Welcome
to
Lease Contract
Explanation Made
Easy
Hi, my name is Larry.
I’m a Leasing Consultant at
Camden Hummingbird
Heights.
Today’s Agenda:
• Lease Functionality
• Explaining the Lease
Today’s session focuses on how
to present Camden’s Master
Lease Contract to your
customer in a way that is easily
understood.

2. Camden’s preferred method of signature is
ESA (Electronic Signature Authorization).

3. Master Lease

4. Please talk with your
supervisor or call the BSC
if you have questions!
Now it’s time to review the lease.
A new resident, named Emily, has
decided to call Camden
Hummingbird Heights her new
home.

5. We are so excited you will be living with us
at Camden Hummingbird Heights, Emily.
I am going to take some time to review
your lease contract in detail. Please feel
free to stop me along the way if you have
any questions.

7. Cleaning fee? What
does the cleaning fee
cover? I’ve never
heard of that.

8. The cleaning fee covers the
cost of vacuuming carpet,
mopping floors, and cleaning
all countertops, tubs, toilets,
refrigerator and oven.
Oh, that makes
sense.

9. Opening Paragraph
“Joint and Several Liability”
All parties signing the lease are
obligated for all areas of the lease,
both together and individually.
• You have total possession of your
home on the day that your lease
starts, even if you decide to move
in a little later.
• Moving trucks come after 8:00
a.m. and leave by 9:00 p.m.
• Note any concerns on the
Camden Inventory and Condition
Form and return it to us within 48
hours after you move in.
Delivery of Unit

10. Term
• We ask that you give our office a
written 60-day notice if you
decide to move out.
• If you do not renew or give us
notice at the end of this lease,
your contract becomes month
to month until you give a 30-day
written notice to vacate.

11. Will my rent go up
when it is time
for renewal?

12. Unfortunately I can’t give you a solid
answer on that at this time. Our market
fluctuates regularly, but I CAN tell you
our pricing stays competitive and we are
always committed to providing you with
living excellence.

13. Rent and Charges
Rent & Charges: Rent & Other Charges
• Rent is due in full on or before the 1st of each month – it’s
considered late on the 2nd.
• By logging into the Resident Portal, you will be able to pay
your rent on time and online.
• Also accept money orders, cashier’s checks or a personal check
drawn on your personal bank account for payment.
• Unable to hold checks or take post-dated or 3rd party checks.
• If rent is being split with a roommate, the total amount must be
paid together, as we are unable to accept partial payments.
• One-time billing administrative fee that will be included with
your first bill.

14. What does this
administrative
fee cover?

15. This is an administrative fee
that covers generating legal
documents and other administrative
services involved in that process.

16. Rent and Charges
Late Payments and NSF Fees:
See State Addendum

17. • If anything is owed other than rent, our
accounting system will credit outstanding
balances first, with rent to follow.
• If there is a remaining unpaid balance we
may begin legal proceedings.
Rent and Charges
EXAMPLE:
Damages 300
Rent +800
Owed =1100
Payment -1000
Balance =100
Application of Payments; Acceptance of Late Payments:

18. What exactly does
that mean?

19. On or around the 20th of the
month, if the delinquent rent
has not been paid, we may
begin proceedings to
regain possession of the home.
Note to
self:
Pay rent
on the 1st!

20. Rent Increases
and
Lease Changes
If there is an increase to
your rent at the end of your
lease term, we will give you
at least a 65-day notice.

21. Security Deposit
Security Deposit:
• The deposit will be returned once
you move out, return the keys, and
the final inspection has been done.
• If there are any damages or
outstanding balances, these will be
deducted.
Additional Security Deposit:
• Pets= pet deposit, fees, and
additional paperwork.

22. How long does it
take to get the
deposit back?

23. You will receive your
refund within thirty
days of processing your
move out paperwork.

24. Cancellation Option
• We require a 60-day written notice.
• Within 10 days of notifying us, you will
complete a Cancellation Agreement.
• Pay in full by cashier’s check or money order
(paper or electronic) rent due through the
termination date.
• A cancellation fee equal to the monthly rent
plus any specials you may have received at
any time during your current lease term.
• We consider you to have moved out when you
turn the keys in to us.

25. Military Release
• This explains what happens should
you join the military or become
active duty and be faced with
deployment or a military transfer.
• The “Service Members Civil Relief
Act” (SCRA) governs your rights and
obligations regarding terminating
this lease.
• Should you need to use this
provision to end your lease; the
termination date will be thirty days
from the date that the written
move-out notice is given.

26. Move-Out Procedures and Rules
Notice and Cleaning Fee:
Reminder of the proper notice
needed upon move-out and
the cleaning fee, which again
covers vacuuming the carpet,
mopping the floors, cleaning
all countertops, tubs, toilets,
refrigerator and oven.

27. Move-Out Procedures and Rules
Condition of Unit Upon Move-Out:
• Leave the unit in clean and
rentable condition upon move
out.
• This includes removing all of
your personal items, cleaning
out the refrigerator and
removing excess trash.
• There may be additional costs
involved if you are unable to
move out on your scheduled
date.

28. Move-Out Procedures and Rules
Holdover:
• At the time of move out, we ask
that you return all keys, gate
openers, and remotes.
• Ensure that there are no
outstanding charges on your
account.
• Please be aware that if you do not
return the keys or vacate the
apartment on the scheduled move
out date we may continue to
charge rent.

29. Move-Out Procedures and Rules
Abandonment:
• Apartment abandonment
is when rent has not been
paid and someone has
been away from their
apartment for more than
five consecutive days.
• If this happens
management would need
to move forward with legal
action.

30. Transferring to Another Unit
.
• If you choose to transfer apartments after
90 days of living with Camden, we ask
that you give a written 30-day notice. An
apartment inspection is also required.
• There may be a transfer fee, new
application fee, pet fee, deposit, and
administrative fee required if your
current lease has not ended.
• Upon transferring we ask that any
outstanding charges be paid in full and
that all concessions be paid back before
your move.
*See Current Transfer Policy on Inside
Camden for proper procedure.

31. So, I could move to a
larger apartment if my
sister moves in with
me?

32. Absolutely! That is not a
problem at all, just as long as
everyone meets the transfer
requirements. If and when
you are ready to make that
transfer, I can go over the
details with you.

33. Occupants
• You are the resident
responsible for this lease and
the only person who should
be occupying this apartment.
• Should there be any changes
to occupancy, please let us
know so we can help make
those adjustments.

34. Assignment and Subletting
• If there is a future need for
subletting, we ask that you
make a request in writing.
• We would then have the new
resident sign all appropriate
application documents, and
once approved, we would then
have them sign the appropriate
lease documents.

35. Utilities and Services
• We ask that all utility services be put in your
name before move-in.
• You could be charged a $50 fee if utilities
aren’t put in your name or if you were to
prematurely discontinue service prior to
moving out.
• We offer a technology package which
consists of cable TV and WiFi.
• If there is an increase in cost or we add
additional Technology Package amenities, we
will provide 30-day written notice of
changes.
• Please be aware there is a one-time
technology package activation charge at the
time of move in at those communities that
provide this package

36. In addition to the
Technology
Package, I will also
be paying for trash
removal, right?

37. Yes, we do
provide a service
called Valet
Waste.

38. Can you tell me
what the
schedule is for
Valet Waste?
How do I get rid
of larger items
that won’t fit into
the Valet Waste
container?

39. We will go over the
guidelines for Valet
Waste in our
Community Policies,
which we will review
after the lease.

40. Pets
• Complete a Pet Addendum and
collect the deposit and additional
fees associated with having a pet.
• Visiting pets will need to follow the
same guidelines.
• Any violations to our Pet Policy
could result in fines and/or removal
of the pet.

41. Keys
• We have a set of keys to
your apartment.
• If for any reason you need
your locks changed, please
put your request in writing.
• There may be a charge for
this service.

42. Permitted Use
The Unit is to be used for residential purposes only.

43. Security
Responsibility for Security:
• Everyone, including guests,
is responsible for their own
security while at the
Community.
• Camden is not responsible
for providing personal
security services.

44. Security
Security-related mechanisms in the
Community:
• If you choose to activate your intrusion
alarm, you will be responsible for all
charges for its use, including false alarms.
• Please be sure to read the instructions
we’ve provided.
• Residents are responsible for all gates and
remotes and should use them properly.
• All entry codes are for residents only, so we
ask that when you have guests visit, that
you accompany them.

45. Lakes
• Some of our communities
have lakes for appearance
purposes only, so we ask that
you not swim, boat, or fish.
• If fishing is allowed, it is on a
“catch and release” basis.

46. Wild Animal Hazards
• Some of our communities are
near underdeveloped land
and from time-to-time there
might be wild animals
nearby.
• We ask that you not feed
them.

47. Insurance
• We ask all residents to carry renter’s
liability insurance in the amount of
$100,000 throughout their stay with
us.
• If you don’t have an insurance
provider, we can direct you to a great
company that we use exclusively at
Camden called eRenterPlan.
• They have really good rates and are
conveniently available through
camdenliving.com or through a toll-
free number that I can provide to you.

48. Why do I have to
carry insurance?
Wouldn’t you be
responsible for
any damages?

49. You would be responsible for
damages that might have been
caused in the apartment.
Let me give you an example…
You are running bath water, the
phone rings so you step away to
take the call and forget about
the water running. As a result,
the tub overflows causing water
damage to your apartment and
your neighbor’s apartment. Your
renter’s insurance would protect
you.

50. Notice of Injuries
• In the event you suffer
damage or injury that
you feel we may be
liable for, we ask that
you provide us with a
claim within 10 days
after the incident.

51. Conduct of Resident, Occupants, and
Guests
• In order to provide living
excellence, we ask all of our
residents to be respectful of
their neighbors at all times.
• We ask that your guests and
occupants follow the same
policies and guidelines stated in
the lease.

52. Policies
• We ask that you
abide by all posted
rules, regulations,
and policies as well
as our community
policies, which I will
be covering with you
after we review the
lease.

53. Fitness Roomand Other Facilities
• Our fitness center and other
recreational facilities are for
the enjoyment of all of our
residents and their guests.
• Please know that we are not
responsible for injuries that
might result from the use of
these facilities.

54. Satellite Dishes
• should be no larger than
39 inches across
• be fully contained in the
space you have rented
• not interfere with fire
safety and building codes
• use a tripod or brackets to
mount the dish.
• you are responsible for
maintenance of equipment
- when you move out, take
all equipment with you.

55. Reimbursement
• If at any time during this lease
term you, your guests or pets
cause any damage, you are
responsible for the damage
and we ask that you pay for
any repairs right away.

56. Smoke Detectors
• Part of our move in inspection
included checking your smoke
detectors to make sure they are
working properly.
• We know that the batteries can
run low, so if you hear a beeping
sound from a smoke detector
please let us know so we can
replace the batteries for you.
• Please check your smoke
detectors on a regular basis and
if they are not working, let us
know right away.

57. Can I just
change my
own
batteries?

58. Of course, that is certainly an
option. If you have difficulties
replacing the batteries, just
let us know and we will be
happy to help.

59. Default by Owner
• Our maintenance team is
AWESOME, so don’t
hesitate to contact us for
any repair need!
• You may go on line to
submit a service request.
• In the unlikely event we
cannot complete your
service request in a timely
manner, please remember
you may not withhold rent.

60. Why wouldn’t you
be able to
complete a service
request?

61. Our goal is to complete most
service requests within 24
hours, sometimes we may
need to order a part or call a
vendor to help. In these types
of situations, it may take a
little longer.

62. Default by Resident
• All residents are required to pay all
money owed on their account
whether it is water, rent, or late fees.
• Residents are not allowed to withhold
rent for any reason.
• Failure to keep accounts current could
result in additional fees and/or legal
action.

63. Entry
• Please know that from
time to time we will
need access to your
apartment, garage, or
storage for reasonable
business purposes such
as service requests,
notices, and
emergencies.

64. Would you give
me prior notice?

65. We most definitely will do our
best to give you notice that we
may need to enter your
apartment. However, there
may be times when this is not
feasible as in the case of an
emergency such as fire or
flood.

66. Alterations
• We ask that you not
make any physical
changes to your
apartment, garage, or
storage areas.
• As a reminder, if you
need to change a
lock, please notify us
in writing and we will
change the lock for
you.

67. Construction, Casualty &
Environmental Issues
A. From time to time, some areas of our community may be under
construction. For your safety, we ask that you comply with all posted
signs.
B. If you see any signs of mold or mold related conditions, you should
notify us right away in writing.
C. Please follow any freeze alerts that are posted during the winter months
to minimize damages to pipes and the apartment.
D. If for some reason your apartment becomes unlivable, we will give you a
24-hour notice to vacate. If our Community becomes unlivable, we will
give you a 30-day notice to vacate.

68. Why would the
community become
unlivable?

69. The community could
become unlivable due
to major repairs or
rehabilitation not
caused by fire or
catastrophe.

70. E. Please note that certain smells from foods and
other odors can penetrate walls. We have no
obligation to prevent such odors from entering your
apartment.
F. There is no guaranty that the apartment will be
quiet, safe, or peaceful. We have no obligation to
prevent such noises from penetrating the walls,
floor, or ceiling.
G. Details for bed bug issues.
Construction, Casualty &
Environmental Issues

71. ParkingGeneral Guidelines:
• Parking is first come first serve.
• Please adhere to all posted parking signs as
vehicles may be towed if not in compliance.
• Your vehicle must work and the registration
needs to be current. For everyone’s safety, we
ask that you not work on your vehicle in the
parking lot.
• Some of our communities have a designated
auto wash area. This is where you are able to
wash your car.
Garages and Carports:
In addition, we ask that you not use your
garage or carport for storage.

72. Almost
done!

73. Owner’s Acceptance of Mail
Packages• We are happy to accept any
packages that you have
delivered as long as they are not
exceptionally heavy or overly
large.
• We are not responsible for any
lost, stolen, or damaged items.
• Packages not picked up within
three business days may be
returned.

74. Notices
• Any notices delivered from our
office could be by email, first
class mail, certified mail, return
receipt requested, overnight
delivery, fax, or hand delivery to
the apartment.
• If you need to send a notice to
us, please address it to our
Community Manager.

75. Lease Subordination
• If for some reason the
Community is sold, you
acknowledge any new ownership
and will sign a new lease if
necessary to support the new
owner’s terms and conditions.
• If the new owner does not
require a new lease, than the
one you are signing today is still
binding.

76. Disclosure of Information
• We are authorized to
provide certain
information as requested
for law enforcement,
governmental, or
business related
purposes.

77. Could you
explain that a
little more?

78. An example would be when
the Census Bureau is
conducting the census; we’ll
need to provide them with
the necessary information.

79. Verbal Representations and
Waiver
• As a representative of the
owner, I cannot make any
changes to this contract
verbally. If any agreements
must be made, we ask that
you do so in writing and it
must be approved and signed
by the Community Manager.

80. Applicable Law
The state that the community is in has certain property laws.
These laws are the basis of our landlord/tenant relationship.

81. Partial Invalidity
• If for some reason a portion
of the current lease were to
become invalid or illegal,
this clause saves us from the
nullification of the entire
lease.
*It basically states that if that
happens, the rest of the lease is
still fine.

82. Do you mind
giving me an
example?

83. Sure, let’s say that one day it
becomes illegal for us to prohibit
solicitation; that clause in the
lease would become illegal;
however, the rest of the contract is
still legal and binding.

84. Liability of Owner’s Managing Agent
• Camden Development, Inc. is
the management company;
however, it is not responsible for
the contractual obligations
called for in the lease.
• Responsibility falls solely on
Camden Hummingbird Heights.

85. Signatures Required to Bind
Parties
• Acknowledge that we have reviewed the lease and all applicable
paperwork.
• You agree to all terms, covenants, and conditions.
• Signed the documents either electronically or manually.
• If signed manually, we have initialed each page and selected provisions as
required.
• If signed electronically, your electronic signature is legally binding just as if
you signed the original documents.
• You can request an electronic or paper copy of your lease paperwork at any
time.

86. State Addendum
• This section refers us to
the State Addendum to
review any additional
items not included in the
lease.
• We will be going over the
State Addendum in just a
moment.
Before we continue,
Emily, are there any
areas of the lease
that you would like
for me to revisit
with you?
No, I think you
covered everything.
It looks like I am
ready to get moved
in and settled.
Thanks, Larry!

87. The End