2. First Club Officer Training
Session Objectives
第一次分會幹部訓練 課程目標
The goal:課程目標
Charting a Course for Club • The Club Mission 分會的使命
Success • The Club Success Plan 分會成功計畫
邁向分會成功之路 • Distinguished Club program 傑出分會計畫
Grace Shih 施惠芳
District Governor, 2011-12, District 67
2011-12 總會長
中華民國國際演講協會
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The Club Mission 分會的使命 The Club Mission 分會的使命
• The mission of a Toastmasters club is to provide 1: Have a Vision. 具有願景
a mutually supportive and positive learning • Involve members in creating the vision
environment in which every member has the
讓每位會員參與創造願景
opportunity to develop oral communication and
leadership skills, which in turn foster self- – The vision affects the entire club
confidence and personal growth. 願景帶動整個分會
演講會的使命是提供一個互相扶持又正向的學習 – Develops a sense of ownership and
responsibility 發展出歸屬感與責任感
環境讓每位會員都有機會從中發展口語溝通及領
導的技巧,進而培育出自信及個人成長。 • What is your vision for you club?
您的分會具有什麼願景呢?
3 4
The Club Mission 分會的使命 The Club Mission 分會的使命
2: Set Goals. 設定目標 3: Create Goals. 創造目標
• Involve your team in setting each goal 讓團隊參與設定每
• Specific 明確 個目標
• Measurable 可評量 • Pinpoint the goals your club needs to achieve 確認貴會
必須達成的目標
• Action-oriented 行動導向 • Write each goal so it is easy to remember and to track
your progress toward it 把每個目標寫下來以方便牢記及
• Realistic 實際 追蹤進度
• Time-bound 訂定時程 • Consider what you must do to achieve the goal.找出為了
達成目標必須要做的事情
• Identify and resolve any foreseeable obstacles, problems,
or conflicts 釐清並解決任何可預見的阻礙、問題或衝突。
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3. The Club Mission 分會的使命 The Club Mission 分會的使命
4: Monitor Progress. 監測進度 Set Personal Goals. 設定個人目標
• Review your team’s progress toward the For example: 例如
goal regularly. If a club goal is to have members earn CC
例行地檢視您的團隊針對目標的進度 awards, challenge members to set
personal goals to achieve the award by a
• Focus on empowering others to specific date.
accomplish goals. 如果一個分會的目標是讓會員獲得中級演
專注於促成會員達成目標 講員榮銜,激勵會員們設定各自的目標於
特定日期獲得榮銜。
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The Club Success Plan The Club Success Plan
分會成功計畫 分會成功計畫
• Helps the club determine how it is • Officers should meet after being elected to study and use the
going to meet 10 critical goals. Club Success Plan to:
幫忙分會決定如何來完成這10個重 分會幹部於當選後應開會研究「分會成功計畫」來:
要目標 – Set goals for their term of office 設定他們任內的目標
• Establish additional goals. – Assign responsibilities to specific individuals 將責任指派給特定
人員
建立額外目標 – Form committees to help them accomplish goals 組成委員會來完
• Outlines strategies.列出策略 成目標
• Identifies resources. 確認資源 – Review the goals and timetables 檢視目標與進度
– Compare the club’s accomplishments 比較成果
• Has space to write in assignments, – Note the club’s accomplishments at year-end for future incoming
develop a timetable, and track officers 於年度結束時為即將接任的幹部們記錄分會成果
accomplishments. • During the area governor’s two visit they will review the club’s
可以寫下任務,設定時程,並監測 plan, discuss the club’s progress in it, and offer advice or
成果。 assistance if necessary. 區總監前來做分會拜訪時,一起檢討
分會計畫,討論計畫進度並於需要時提供建議與協助
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Distinguished Club Goals Distinguished Club Goals
傑出分會目標 傑出分會目標
1. Two CCs 兩位中級演講員 • Club progress and reports 分會進度報告
2. Two more CCs 再兩位中級演講員 – Club presidents receive quarterly reminders to check the club’s
3. One ACB, ACS, or ACG 一位高級演講員 progress report online.每季提醒會長隨時上網查看分會進度報告
4. One more ACB, ACS, or ACG 再一位高級演講員 – Progress updates are posted weekly on the Toastmasters
5. One CL, ALB, ALS or DTM 一位中級、銅牌高級、銀牌高級領導 International Web site (www.toastmasters.org/DCP).世界總會網
員,或傑出會員 站每週更新一次進度報告
6. One more CL, ALB, ALS, or DTM 再一位中級、銅牌高級、銀牌高 – World Headquarters recognizes clubs as Distinguished, Select
級領導員,或傑出會員 Distinguished, or President’s Distinguished based on
membership size and goals achieved on June 30. 世界總會依據
7. Four new members 四位新會員 6/30時分會的會員數與達成的目標數頒發傑出優選傑出總會長傑
8. Four more new members 再四位新會員 出分會榮銜
9. Minimum of four club officers trained during each of two training • Membership requirements at year-end (June 30):
periods (June – August, December – February) 兩次分會幹部訓練
〈6月-8月,12月-2月〉都至少有四位幹部參加 At least 20 members or a net growth of 5 new members.
10. One dues renewal invoice (9/30; 3/31) and one club officer list 年度末﹙6/30﹚會員人數的要求:
submitted on time (12/31; 6/30) 如期向世界總會繳交一次半年費
〈9月底及3月底〉及新任幹部名單〈12月底及6月底〉 至少20位會員或淨成長5位新會員
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4. Club Progress Report Distinguished Club Goals
分會進度報告 傑出分會目標
Eligibility 資格
• Club Membership Base: 基準會員人數
3/31/2011 Dues Renewal 半年費 21
4/1-6/30 New Member 新會員 +3
7/1/2011 Membership Base 基準會員人數 24
if
8/2/2011 Late-Paying member 延遲繳費會員 +2
Adjusted Membership Base 調整後之基準會員人數 26
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Distinguished Club Goals Distinguished Club Goals
傑出分會目標 傑出分會目標
Eligibility 資格 • Recognition
• Net Growth of 5 New Members
Goal/Award Distinguished Select President’s
淨成長五位新會員 目標/榮銜 傑出 Distinguished Distinguished
7/1/2011 Membership Base 基準會員人數 12 優選傑出 總會長傑出
6/30/2012 Active members 世界總會登錄會員數 18 5 of 10 x
7 of 10 x
6 members added to club’s membership base
較基準會員人數增加6位會員 9 of 10 x
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Distinguished Club Goals Distinguished Club Goals
傑出分會目標 傑出分會目標
• Quiz 1: • Quiz 2:
7/1/2011 Club Membership base 基準會員人數 14 7/1/2011 Club Membership base 基準會員人數 24
6/30/2012 achieves 達成:
6/30/2012 achieves 達成:
4 CCs 4位中級演講員
3 CCs 3位中級演講員 1 AC 1位高級演講員
2 ACs 2位高級演講員 1 CL 1位中級領導員
5 new members 5位新會員 8 new members 8位新會員
4 + 4 officers trained 兩次幹部訓練各有四位幹部參訓 4 + 4 officers trained 兩次幹部訓練各有四位幹部參訓
2 dues renewals submitted on time 2次半年費皆準時繳交 1 dues renewal submitted on time 1次半年費準時繳交
no new club officer list submitted 未呈報2012-13新任幹部名單 new club officer list submitted on time按時呈報2012-13新任幹部名單
6/30/2012 Active members 世界總會登錄會員人數 19 6/30/2012 Active member 世界總會登錄會員人數 18
17 18
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5. Distinguished Club Goals
Closing 結論
傑出分會目標
• Quiz 3: Create a vision.
7/1/2011 Club Membership base 基準會員人數 19 創造願景
6/30/2012 achieves 達成:
1 AC 1位高級演講員
Establish club goals.
1 CL 1位中級領導員 建立分會目標
5 new members 5位新會員
1 dues renewal submitted on time 1次半年費皆準時繳交 Implement the right resources.
1 officer list submitted on time 按時呈報新任幹部名單
運用正確的資源
6/30/2012 Active members 世界總會登錄會員人數 23
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6.
7.
8.
9.
10. The ability to motivate members is a key
element in a successful Toastmasters Club.
As officers, one of your most important
Motivating Achievement responsibilities is to motivate your fellow
激勵會員追求卓越成就 members toward achieving their goals. This
can happen once you are aware of the
many possibilities participation offers.
Y.S.Liao 廖義瀋 激勵會員的能力是分會成功的關鍵因素。身
Lt. Governor Education/Training 為幹部,您最重要的責任就是激勵會友達成
教育副總會長 目標。只要能了解「參予」所帶來的諸多可
2011-12 Club Officer Training 分會幹部訓練 能,您就能完成激勵會友的責任 。
Communication Track
溝通系統
• Competent Communicator (CC/CTM)
中級演講員
• Advanced Communicator Bronze (ACB/ATM-B)
銅牌高級演講員
• Advanced Communicator Silver (ACS/ATM-S)
銀牌高級演講員
• Advanced Communicator Gold (ACG/ATM-G)
金牌高級演講員
3
Communication Track 溝通系統 Communication Track 溝通系統
• Competent Communicator (CC) • Advanced Communicator Bronze
中級演講員 (ACB/ATM-B) 銅牌高級演講員
– Complete the 10 projects of the Competent – Possess CC 取得中級演講員資格
Communication manual – Complete any two of the 15 manuals in the
完成基本溝通手册 C1—C10 演講 Advanced Communication Series 完成十五本
進階溝通手冊的任兩本(十次演講)
11. Communication Track 溝通系統 Communication Track 溝通系統
• Advanced Communicator Silver • Advanced Communicator Gold
(ACS/ATM-S) 銀牌高級演講員 (ACG/ATM-G) 金牌高級演講員
– Possess ACS 取得銀牌高級演講員資格
– Possess ACB 取得銅牌高級演講員資格
– Complete two additional advanced manual
– Complete any two additional advanced 再完成兩本進階溝通手册演講
manuals 再完成兩本進階溝通手册 – Conduct a Success/Leadership program,
– Conduct any two programs from The Better Success/Communication program, or a Youth
Leadership program 主持一次成功溝通/領導/青少年
Speaker Series and/or The Successful Club 領導訓練
Series 主持兩次演講精進或成功會務系列教育 – Coach a new member through his/her first three
訓練 speech projects 指導一位新會員完成前三篇演講
Leadership Track 領導系統 Leadership Track 領導系統
• Competent Leader (CL) 中級領導員 • Competent Leader (CL) 中級領導員
• Advanced Leader Bronze (ALB) 銅牌高級 – Complete the Competent Leadership Manual
領導員 完成基本領導手册
• Advanced Leader Silver (ALS) 銀牌高級領
導員
Requirements for CL
完成中級領導員的條件
12. Leadership Track 領導系統 Leadership Track 領導系統
• Advanced Leader Bronze (ALB) 銅牌高級領導員 • Advanced Leader Silver (ALS) 銀牌高級領導員
– Achieve CL & CC 取得中級領導員及中級演講員資格 – Achieve ALB 取得銅牌高級領導員
– Serve at least 6 months as a club officer and – Serve a complete term as a district officer 担任總會
participate in the preparation of a Club Success Plan 幹部
while serving in this office. 担任分會幹部至少六個月並參 • District Governor, LT. Governor, PR, Secretary, Treasurer,
與擬定分會成功計劃 Division Governor, Area Governor
– While serving in the above officer, participate in a • Sep. 1 through June 30
district-sponsored club officer training program. 任內參 – Serve successfully as a club sponsor, mentor or
加總會的幹部訓練 coach 担任新分會發起人,指導員或救援教練
– Conduct any two programs from The Successful Club – Complete the High Performance Leadership program
Series and/or The Leadership Excellence Series. 主持
兩次教育訓練(成功會務或領導卓越系列)
完成高成效領導課程
High Performance Leadership Distinguished Toastmaster (DTM)
高成效領導課程 傑出會員
• Development of a vision
• The highest award Toastmasters
建構願景 International offers
• Goal setting and planning
目標設定和行動規劃 國際演講會頒贈之最高榮銜
• Developing plans and strategies • ACG + ALS → DTM
擬定計畫與策略 金牌高級演講員+銀牌高級領導員à傑出會員
• Team Building
組織團隊
Distinguished Toastmaster (DTM) Why Earn Awards?
傑出會員 為何要贏得榮銜
• Receive a plaque • Increase self-confidence and poise
世界總會致贈精美銘刻木扁 氣定神閒地提升自信
• May request a letter sent to employer • Better speaking and leadership
可請世界總會發函給會員之雇主 skills
• Are mentioned in The Toastmaster 提升演講與領導技巧
magazine • More opportunities
在國際演講會月刊之名人榜中刊登 創造更多開啟機會之窗
13. Encourage achievement by: Keep Your Club Membership Healthy
表揚會員之卓越成就 and Enthusiastic
• Publish educational achievements in your club 維持分會的健康與活力
newsletter and on the club’s Web site. 在會刋或
分會網站報導會員成就
• Publicize achievements at area and district levels. • Annual Membership Program (July 1 to June 30)
在區或部所舉辦的活動中宣揚會員成就 年度會員招募計劃(七月一日至六月卅日)
• Hold recognition ceremonies. 安排頒獎典禮 – Special Membership Building pin 國際演講會特製胸
針
• Present special tokens of recognition. 頒贈具特
– Toastmasters necktie or ascot scarf 國際演講會特製
殊意義的紀念品
領帶或絲巾
• Keep members aware of continued opportunities.
讓會員知道還有更多成長的機會
Keep Your Club Membership Healthy Keep Your Club Membership Healthy
and Enthusiastic and Enthusiastic
維持分會的健康與活力 維持分會的健康與活力
• Smedley Award (August to September) • Talk Up Toastmasters (February to
史邁力獎(八月至九月) March) 宣揚演講會(二月至三月)
– Clubs that add 5 or more members 增加五位以 – Clubs that add 5 members 增加五位會員的分會
上會員的分會 • club banner ribbon 分會會旗綬帶
• club banner ribbon 分會會旗綬帶 • one module from The Better Speaker Series,
• one module from The Better Speaker Series, The Successful Club Series or The
The Successful Club Series or The Leadership Leadership Excellence Series. 教育訓練課程
Excellence Series. 教育訓練課程手冊 手冊
Keep Your Club Membership Healthy Share the Benefits of Toastmasters With
and Enthusiastic Others!
維持分會的健康與活力 讓更多人分享演講會好處
• Beat the Clock! (May 1 to June 30) • Club Sponsors 新會發起人
最後衝刺(五月一日至六月卅日) – Members who are willing to interest prospective
– Clubs that add 5 new, dual or reinstated members, establish regular meetings, handle
members 增加五位新會員雙重會員或復籍會員的 the initial paperwork and organize the charter
分會 presentation 願意吸引潛在會員、設立例會、處
理創會申請文書並安排創會典禮。
• Club banner ribbon 分會會旗綬帶
• Credit toward ALS 取得銀牌高級領導員的條件之一
• One module from The Better Speaker Series,
• Special certificate from the district governor. 證書
The Successful Club Series or The Leadership
Excellence Series. 教育訓練課程手冊
14. Share the Benefits of Toastmasters With Share the Benefits of Toastmasters With
Others! Others!
讓更多人分享演講會好處 讓更多人分享演講會好處
• Club Mentors 新會指導員 • Club Coaches 分會救援教練
– An experienced Toastmaster from outside the club
– A valued resource for the first 6 months of a
serve as an advisor and trouble-shooter and help the
new club’s existence to keep the club on club work toward becoming a Distinguished Club
track. 協助新會於創立之後六個月內能盡 來自他會以顧問與困難排除者身分協助分會取得傑
速上軌道的重要資源 出分會榮銜的資深會員
• Credit toward ALS 取得銀牌高級領導員的條件 • Credit toward ALS 取得銀牌高級領導員的條件之一
之一 • Certificate & Pin 證書與 胸章
• Special certificate from the district governor 證書
Get Personal and Get Results
Discussion: 分組討論
更具人情味與更多的成果
• Immediate recognition 立即獎勵 1. How does your club motivate and
recognize member achievements?
– At meetings 在例會議中口頭表揚
您的分會如何激勵與獎勵會員達成各項榮銜
– Phone calls 電話 與成就?
– Written thanks 賀卡
2. How many CCs , ACs, CLs, ALBs, ALSs
• Acknowledge personal milestones. 對會員 and DTM will your club promise to get in
具個人重要意義的場合表達祝賀 this term?
• Recognize in print. 在刊物中表揚 貴分會承諾本年度可獲得多少CC, AC, CL,
ALB, ALS及DTM?
• Recognize online. 在網路上表揚
15. Attracting New Members to Your Club Questions
吸收新會員 問題
• Question 1
Have you benefited from the educational
programs of Toastmasters ?
你是否從演講會的教育訓練獲得好處?
• Question 2:
Who should be involved in membership
building activities?
誰應該參與招募新會員活動?
Joy Tsai , DTM LGM D-67
2011-2012 Club Officers’ Training
10 11
蔡嬌燕 D-67 推廣副總會長
Four Steps for Building
Why Build Club Membership
招募會員的四步驟
Membership?
1. Find prospects
尋覓潛在的會員
招募會員的原因 2. Make every meeting great
使每個例會節目精彩
3. Help them decide to join
鼓勵來賓下決心加入
4. Start them off right
讓新會員開始參加活動
12 13
1. Find Prospects You are the key
你就是關鍵人物
尋覓潛在的會員
Prospecting… 1. Word-of-mouth
口耳宣傳
調查… 2. Two modules:兩個模式
1.The process of finding a. Finding new member
for your club
people in need
替分會尋找新會員
尋找有需要的人之步驟 b. closing the sale
2. 1/3 prospects become 達成目標
members 3. Speech craft
1/3 的潛在會員會加入成會員 演講技巧訓練
14 15
1
16. 2. Make every meeting great !
2. Make every meeting great ! 使每個例會節目精彩
使每個例會節目精彩
● Every speech is a manual speech
● Meetings begin and end on time 演講皆依基本與進階手冊進行
會議進行順利且準時開始與結束 ● Members are enthusiastic and enjoy attending
meetings
● All assignees are well prepared to
會員都熱心及喜愛參加會議
fulfill their duties and responsibilities
● Positive and helpful evaluation
與會之會員瞭解各角色的功能,並預 具有正面性與幫助性的講評
先準備以完成角色的扮演
16 17
The Moments of Truth
Use 關鍵時刻
The Moments of Truth l First impressions 第一印象
to analyze your club l New member orientation新會員環境介紹
l Fellowship, variety and communication
會員間情誼、多樣性與溝通
運用
l Program planning and meeting
關鍵時刻原則 organization 節目計畫與會議結構
去分析你的會 l Membership strength 會員長處
l Recognizing accomplishment
對會員成就的肯定
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3. Help Them CLOSE the Sale !
Decide to Join 該收盤了!
鼓勵來賓下決心加入
Key: C.L.O.S.E
Key: C—Compare 比較
● Helping them to discover their
L—Lose 損失
needs by listening & questioning
用傾聽及發問幫助來賓發現他們的需求
O—Opinion 意見
● Solving their needs or problems
S—Story 故事
by introducing Toastmasters E—Example 例子
20 21
介紹演講會以解決來賓的需求及困難
2
17. 4. Start Them Off Right Provide Incentives for Members
讓新會員立刻開始參加活動 提供會員獎勵以鼓勵招募會員
l Inform them about Toastmasters l Have a membership contest
介紹演講會的資訊 會員招募競賽
l Set membership targets
l Coach them to be excellent 設訂招募會員目標
訓練成為優秀會員 l Organize a committee 組織委員會
l Induct them with flair l Reach out to prospects
舉辦莊嚴的宣誓入會儀式 向外拓展尋覓可能性的會員
l Publicize your success
l Get them involved 宣傳你的成就
讓新會員參與活動 l Reward performers 獎勵
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Members Building Contest Dr. Ralph C. Smedley:
會員招募競賽 史邁利博士
l Individual member recognition
個人會員成就獎 “Here we are, with a tremendous opportunity
Annual contest:年度競賽:
5, 10, 15 before us. I challenge you to get to work to
引進 5, 10, 15 位新會員
l Club recognitions:分會成就獎
bring us up to a higher level of service. Let
Smedley Award :史邁利獎 us share with others the benefits we have
Aug. 1 – Sept 30 八月一日―九月卅日
Talk up Toastmasters: 大聲公獎 gained for ourselves.”
Feb. 1-March 31 二月一日―三月卅一日
「我們面前有無限的機會。我鼓勵您們把演講會提昇到
Beat the Clock: 最後衝刺獎 更高的服務層次。讓我們與別人分享自己所得。」
May. 1- June 30 五月一日―六月卅日
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Group Discussion
1. Who are prospective members?
誰是潛在的會員?
1. Where can you find prospective
members?
那裡可以找到潛在會員呢?
2. What can we do to attract new
members?
吸收新會員的具體作法為何?
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