1. © Copyright 2012 EMC Corporation. All rights reserved. 1

2. 實現 IT 即服務的願景
(ITaaS: IT-As-A-Service)
Leveraging IT To Accelerate
Business Agility
李百飛
業務拓展總監/EMC Taiwan
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3. ITaaS 的目標為何?
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4. 靈活性是企業導入私有雲的 #1 動力
15%
其他
“ 大部份的用戶看到靈活性
24% 55% 與速度是導入私有雲的最
成本 靈活性 主要效益。”
9% - Gartner
業務連結
Source: “The Drivers And Challenges Of Private Cloud Computing”, March 2011, Gartner
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5. ITaaS 的目標: 靈活性
提供業務上層的優勢價值
Corporate
Performance
Global Business Agility Survey, VMware, February 2011
• Agility Is Important To Achieving Key Business Outcomes
Business
Agility • IT Agility Strongly Linked To Agile Companies
• Cloud Computing Enables IT Agility
• Business Leaders Even Link Cloud Directly To Business Outcomes
 63% Of Business Leaders Agree Cloud Can Have A Significant Impact In
IT Agility Making Their Business More Agile And Responsive
 Companies With Enterprise-wide Cloud Deployments Are 3x More
Likely To Achieve Business Agility That Is “much better than
competition”
Cloud
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6. IT 必須轉型成為 “內部服務供應商”
實現 IT 即服務
 Deliver Improved Business Agility.
 Provide Value To Business Top-Line.
 Maintain Trust And Control.
 Simplify Consumption of Internal/External Services.
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7. 傳統客服 自助式服務
IT 提供 User 自選
淨成本 計量付費
孤島式 融合式服務
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8. ITaaS 是雲端旅程的最終目標
雲端旅程中伴隨產生眾多的邊際效益 EMC is
here
100%
86%
79%
% 虛擬化 40%
30%
15%
簡單性 延展性 標準化
效率性 永續性 自動心
保護性 安全性
IT Production Business Production IT-as-a-Service
Infrastructure Focus Applications Focus Business Focus
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9. ITaaS 的業務價值是極為不同的!
價值聚焦由基礎架構成本移轉至業務靈活性
Power And Space
$ Savings $ OpEx Savings x/$ Unit Cost Savings
Data Center Data Center Agility: Time to
$ Equipment Savings $ Equipment Savings t Provision, Deploy
% Virtualized
% Increase In Energy
Efficiency % Of Mission-Critical
Apps Virtualized C LoB Customer Sat.
(Competitiveness)
CO2 Pounds of CO2
Reduced CO2 Pounds of CO2
Reduced C CFO Customer Sat.
(Cost Transparency)
簡單性 延展性 標準化
效率性 永續性 自動心
保護性 安全性
IT Production Business Production IT-as-a-Service
Infrastructure Focus Applications Focus Business Focus
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10. 實現 ITaaS 需要新的模式
技術模式 消費模式 維運模式
Private, Public, Hybrid Cloud
Controls, Trust, Compliance
Standardize, Automate
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11. ITaaS 的新技術模式
端對端的信賴與自動化 (E2E Trust & Automation)
New End User Computing
End User Provisioning
AUTOMATION
New Application Platform
Transformation (BYOD)
TRUST
Application
Transformation (Hybrid)
Infrastructure
Automated Hybrid
Transformation (Hybrid) Cloud Infrastructure
Private Public
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12. ITaaS 的新技術模式
端對端的信賴與自動化 (E2E Trust & Automation)
傳統技術 新技術
Point- Integrated
Products End-To-End
AUTOMATION
TRUST
• Component-focus • Composite-Focus
• End-User Devices • Service Catalog
Integration
• Provisioning Tools
• Virtual
• Application
Infrastructure
• Server
• Data Federation
• Networking
• Cloud SP Federation
• Storage
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13. 實現 ITaaS 需要新的模式
技術模式 消費模式 維運模式
Private, Public, Hybrid Cloud Self-Service Catalogs
Controls, Trust, Compliance Financial Transparency
Standardize, Automate Consumerized IT
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14. ITaaS 簡化 IT 消費模式:
IT 的運作方式(Act/Operate)必須像一個服務供應商
Simple
Internal IT requires Low Cost
• Customer-Focus Flexible
Self-Service
• Financial Transparency
• Choice Computing
• Catalog of Services
Public Cloud
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15. ITaaS 運用服務目錄簡化 IT 消費機制
提供一致性的 …
LoB
User App
Standard Services: Familiar Terms to LoBs Owner
IT Staff
Control: Services Packaged With Trust, SLAs
Management: Demand, Capacity, Financial
Business Data: Variable Costs, Service Levels
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16. ITaaS 計價透明可簡化決策機制
明確的計量與成本價格可以創造各種不同的服務計費模式
 Links Cost to Consumption
 Provides Basis for Service Pricing
 Quantifies Demand (maps per-user utilization)
 Forecasts Demand (highlights consumption)
 Supports Delivery (aids capacity management)
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17. ITaaS 創造消費者化的 IT
能簡化滿足業務需求與存取的複雜性
Choice Self-Service Service Pricing Brokered
Computing Portals & Rate Sheets Services
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18. 實現 ITaaS 需要新的模式
•
消費模式 技術模式 維運模式
Self-Service Catalogs Private, Public, Hybrid Cloud Organization, Skills, Roles
Financial Transparency Controls, Trust, Compliance Horizontal Processes
Consumerized IT Standardize, Automate Business Alignment
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19. ITaaS 需要配合調整 IT 組織與處理流程:
需要從孤島式的組織移轉至融合式的服務架構
IT Service Sales &Marketing
Service-Oriented
Skills, Roles, IT Service Management
Operations Infrastructure–as- App Platform–As- Enterprise Apps – User Experience–
a-Service A-Service As-A-Service As-A-Service
Horizontal Platform Management
Processes Platform Architecture
Foundational Backup & Data Center
Systems Storage Security
IT Roles Recovery Networks
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20. ITaaS 需要新的專業技能與職掌:
加速您的職場生涯
IT Business Service Service Product Financial
Roles Marketing Operations Management Management
EMC Cloud Cloud Infrastructure Virtualized
IT-As-A-Service
Architect And Services Infrastructure
EMC Data Information Storage Service Information Information
Center Architect Architect Management Engineer Availability
EMC Technology Technology Storage Implementation Platform
Tracks Architect Administrator Engineer Engineer
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21. ITaaS 提升 IT 與業務的連結
以客戶為中心並建立 IT 是企業內服務供應商的心態
How Do We Market, Sell,
IT Go To Market And Bill For Our
Defined Services With Transparent Pricing
Offerings?
IT Product Management How Do We Productize To
Disciplines To Manage IT Services Win The Business?
Service Operations Management How Do We Implement And
Basic Capabilities Needed to Meet SLAs Support Our Products?
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22. EMC IT 邁向 ITaaS 的旅程!
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23. EMC IT 的演變:
Operational Models Affect Organization
EMC’s Shift From Silos To Services
2008
Vertical Silos
2011
Unified Private Cloud
Infrastructure And
IT-As-A-Service
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24. EMC IT: 在旅程中伴隨產生的巨大效益
成本與靈活性的趨勢
IT PRODUCTION BUSINESS PRODUCTION IT-AS-A-SERVICE
Lowered Costs Improved Quality of Service Improved Business Agility
90
Days 80 Percentage Of IT
Days 60
42% Spend On New
Days 40 Capabilities vs.
Days 30 40% Lights-on
Days
25% 7
Days
23%
21% 1 Approximate Time-
20% 20% Hour to-Provision App.
Environments
2005 2006 2007 2008 2009 2010 2011
Phase 1 Phase 2 Phase 3
IT Owned Apps Mission-Critical Apps Run IT-as-a-Business
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25. EMC IT 在 ITaaS 的一個範例
- Cloud9 Sandbox
83%
 Infrastructure-As-A-service
For Developers
 Hosted In EMC IT Global Data Centers
FASTER
 IT Supported Operating Systems
 Choice Of Size Configurations
 24x7 Monitoring, OS Support TIME TO DEPLOY
 Backups & Self-Service Restore
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26. 邁向 ITaaS 的蛻變:
EMC 能幫什麼?
技術模式 消費模式 維運模式
Converged Infrastructure Service Catalog Design Cloud & ITaaS Architect
Training and
EMC Proven(SM) Solutions Financial Management Certifications
Trust, GRC Solutions Transition Planning Process Design,
Management
Cloud Trust Authority Service Provider
Ecosystem Organizational Change
Management
© Copyright 2012 EMC Corporation. All rights reserved. 26