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Client Experience
Ozone Pharmaceuticals Ltd.


Nomarks needed IT without a blemish

The Business
Profile: Drug maker, owns well known brands including Nomarks            which proved beneficial in outlining operating sites and defining
Product range: Predominantly into anti-biotic and nutritional            their chart of accounts. Controls then had better sanity. For instance,
supplements with a focus on cardiac and diabetics                        the CFO could tell which site was holding most of the capital – either
Operations: Two state-of-art plants. Sixty distributors and resellers,   in inventory or as an un-utilized overhead.
2000 plus field force agents
                                                                         Plug in the gaps – only with best practices
Situation                                                                Better visibility brought the key rationalization, when some of the
                                                                         operational gaps got apparent. For instance, there were purchase
Business issues
                                                                         orders lying unattended while production was already scheduled.
Distribution: Centres were not connected and demand often
n
                                                                         The Manufacturing solution had several ways to handle this. While
exceeded buffer stocks
                                                                         some of the processes in Ozone were standard, others were specific
Reporting: Manual sales reports led to inaccuracies
n
                                                                         to the firm. Accordingly, the best practice in software was designed
Manufacturing: Production schedules were not in sync with
n
                                                                         bringing a procurement plan before the purchase order, so that the
demand patterns                                                          production engineer could keep a close watch on it from his own
IT roots                                                                 dashboard.

n applications – in bits and pieces
Many                                                                     More business
No single enterprise dashboard
n
                                                                         Ozone was undergoing a transformation of distribution model,
n applications” did not include distributors
“Closed                                                                  wherein the distributors were organized in tiers so that demand
                                                                         could be better owned down the channels. This change was
The IT as a Service way                                                  happening in phases and proved challenging for IT in the CRM
                                                                         support.
Clean the backyard first
                                                                         The resultant solution, however, was simple and tuned in a way
While many of the problems stemmed from disconnect with
                                                                         to be implemented. For instance, a reseller could be promoted as
demand, cleaning up internal controls and financials were given
                                                                         distributors with a drag and drop, which would change his
priority. This in turn, gave better visibility of business processes.
                                                                         privileges seamlessly.
Initially, the iON Finance & Accounting solution was rolled out,




                                                                                                                            OZ NE
Client Experience




       To summarize

       n IT – “Pave and move on”
       Phased

       Incremental consumption of IT without capital investment
       n

       No compromise with controls and visibility
       n

       n best practices to avoid ambiguity
       Employ

       n sales with agile distribution channel
       Boost




       Relevant part of the software

       Manufacturing solution                       Finance & Accounting

       n to cash
       Order                                        Multi-site chart of accounts
                                                    n

       n to pay
       Procure                                      Financial statements
                                                    n

       Procurement plan
       n                                            Approval workflows
                                                    n

       Production Plan
       n                                            Taxation
                                                    n

       nManagement
       Plant

       Distribution management
       n




Bottom line: A common IT platform with inter-connected departments




"iON enabled us to control our business more meaningfully, including our field operations.
Through the Field Force module, we have updated information on the day to day field
operations, which helps us manage and strategize in a more focussed manner.”


                                                                                                     SC Sehgal
                                                                                   Chairman and Managing Director
                                                                                     Ozone Pharmaceutical Limited
About iON
iON is Tata Consultancy Services’ strategic unit for Small and Medium Business. iON provides
end-to-end business solutions to the SMB segment, the growth engine of the economy.
iON caters to the needs of multiple industry segments with best practices gained through
TCS’ global experience, domestic market reach, skills, know-how and delivery capabilities.

For more information, visit us at www.tcsion.com




Contact
To know more about iON,
Toll Free Number 1800-209-6030
Email            ion.salessupport@tcs.com



About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that
delivers real results to global business, ensuring a level of certainty no other firm can match.
TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering
and assurance services. This is delivered through its unique Global Network Delivery ModelTM,
recognized as the benchmark of excellence in software development. A part of the Tata Group,
India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National
Stock Exchange and Bombay Stock Exchange in India.

For more information, visit us at www.tcs.com




IT Services
Business Solutions
                                                                                                                                                           TCS Design Services I P I 11 I 11




Outsourcing

All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is
correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or
distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright,
trademark and other applicable laws, and could result in criminal or civil penalties.
Copyright © 2011 Tata Consultancy Services Limited

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iON Manufacturing Solution Ozone Case Study

  • 1. Client Experience Ozone Pharmaceuticals Ltd. Nomarks needed IT without a blemish The Business Profile: Drug maker, owns well known brands including Nomarks which proved beneficial in outlining operating sites and defining Product range: Predominantly into anti-biotic and nutritional their chart of accounts. Controls then had better sanity. For instance, supplements with a focus on cardiac and diabetics the CFO could tell which site was holding most of the capital – either Operations: Two state-of-art plants. Sixty distributors and resellers, in inventory or as an un-utilized overhead. 2000 plus field force agents Plug in the gaps – only with best practices Situation Better visibility brought the key rationalization, when some of the operational gaps got apparent. For instance, there were purchase Business issues orders lying unattended while production was already scheduled. Distribution: Centres were not connected and demand often n The Manufacturing solution had several ways to handle this. While exceeded buffer stocks some of the processes in Ozone were standard, others were specific Reporting: Manual sales reports led to inaccuracies n to the firm. Accordingly, the best practice in software was designed Manufacturing: Production schedules were not in sync with n bringing a procurement plan before the purchase order, so that the demand patterns production engineer could keep a close watch on it from his own IT roots dashboard. n applications – in bits and pieces Many More business No single enterprise dashboard n Ozone was undergoing a transformation of distribution model, n applications” did not include distributors “Closed wherein the distributors were organized in tiers so that demand could be better owned down the channels. This change was The IT as a Service way happening in phases and proved challenging for IT in the CRM support. Clean the backyard first The resultant solution, however, was simple and tuned in a way While many of the problems stemmed from disconnect with to be implemented. For instance, a reseller could be promoted as demand, cleaning up internal controls and financials were given distributors with a drag and drop, which would change his priority. This in turn, gave better visibility of business processes. privileges seamlessly. Initially, the iON Finance & Accounting solution was rolled out, OZ NE
  • 2. Client Experience To summarize n IT – “Pave and move on” Phased Incremental consumption of IT without capital investment n No compromise with controls and visibility n n best practices to avoid ambiguity Employ n sales with agile distribution channel Boost Relevant part of the software Manufacturing solution Finance & Accounting n to cash Order Multi-site chart of accounts n n to pay Procure Financial statements n Procurement plan n Approval workflows n Production Plan n Taxation n nManagement Plant Distribution management n Bottom line: A common IT platform with inter-connected departments "iON enabled us to control our business more meaningfully, including our field operations. Through the Field Force module, we have updated information on the day to day field operations, which helps us manage and strategize in a more focussed manner.” SC Sehgal Chairman and Managing Director Ozone Pharmaceutical Limited
  • 3. About iON iON is Tata Consultancy Services’ strategic unit for Small and Medium Business. iON provides end-to-end business solutions to the SMB segment, the growth engine of the economy. iON caters to the needs of multiple industry segments with best practices gained through TCS’ global experience, domestic market reach, skills, know-how and delivery capabilities. For more information, visit us at www.tcsion.com Contact To know more about iON, Toll Free Number 1800-209-6030 Email ion.salessupport@tcs.com About Tata Consultancy Services Ltd (TCS) Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery ModelTM, recognized as the benchmark of excellence in software development. A part of the Tata Group, India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com IT Services Business Solutions TCS Design Services I P I 11 I 11 Outsourcing All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. Copyright © 2011 Tata Consultancy Services Limited