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Client Experience
Pretti Slim


Many eyes on your slimming report card
at Pretti Slim
The Business                                                The IT as a Service way
Profile: Slimming and Wellness clinic                       Target slimming – the scientific way
Product range: Fitness consultations, slimming courses
Operations: Clinic chain                                    A client walking into Pretti Slim had high expectations. She would
                                                            have given up on her diet and exercises, and would be looking at
                                                            Pretti Slim with a new glimmer of hope.
Situation
                                                            Pretti Slim managed slimming in a predictable, scientific and
Business issues
                                                            systematic approach. The patient was diagnosed on her health
Customer expectations: Setting the right expectation with
n
                                                            history and health parameters. Based on these, doctors and
  clients and meeting them                                  therapists then decided on the target weight that needed to be lost.
Monitoring: Monitoring progress personally and remotely
n
                                                            However, such targets depended critically on demographic
                                                            information collated from Pretti Slim clinics all over.
IT roots
                                                            Centralizing the report card
n did not have centralized health monitoring system
Clinics
n and prognosis based on population data did not
Policies                                                    The iON Wellness solution proved instrumental in solving this issue.
  instantly reflect in all its clinics                      Each patient's report was shared online with the Head Office (HO).
                                                            Researchers and analysts, sitting in the HO, could see the aggregate
                                                            of all patients across clinics. They could then raise an alert on the
                                                            patients not progressing as an average. This way our software
                                                            helped with the analytics.

                                                            Communication between HO and clinics happened through
                                                            workflow on a case to case basis. For instance, if a patient would
                                                            miss her therapy sessions too frequently, the targets were revisited.
Client Experience




       To summarize

       The business excels when the right client expectations are set and met
       n

       This required a scientific and fact-based approach
       n

       HO played the important role of deploying policies by analyzing demographic data
       n

       HO could also monitor progress on a case to case basis for early prognosis
       n

       nspecialists could be consolidated in the HO to support fewer at clinics
       More
       Centralizing patient analytics made all the difference
       n




       Relevant part of the software

       Wellness solution                              CRM

       Appointment booking
       n                                              Business Analytics

       Treatment management
       n

       Inventory management
       n

       nof Sales (PoS)
       Point




Bottom line: Many clinics and similar patient problems needed centralized prognosis
About iON
iON is Tata Consultancy Services’ strategic unit for Small and Medium Business. iON provides
end-to-end business solutions to the SMB segment, the growth engine of the economy.
iON caters to the needs of multiple industry segments with best practices gained through
TCS’ global experience, domestic market reach, skills, know-how and delivery capabilities.

For more information, visit us at www.tcsion.com




Contact
To know more about iON,
Toll Free Number 1800-209-6030
Email            ion.salessupport@tcs.com



About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that
delivers real results to global business, ensuring a level of certainty no other firm can match.
TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering
and assurance services. This is delivered through its unique Global Network Delivery ModelTM,
recognized as the benchmark of excellence in software development. A part of the Tata Group,
India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National
Stock Exchange and Bombay Stock Exchange in India.

For more information, visit us at www.tcs.com




IT Services
Business Solutions
                                                                                                                                                           TCS Design Services I P I 11 I 11




Outsourcing

All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is
correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or
distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright,
trademark and other applicable laws, and could result in criminal or civil penalties.
Copyright © 2011 Tata Consultancy Services Limited

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iON Wellness- Pretti Slim Case Study

  • 1. Client Experience Pretti Slim Many eyes on your slimming report card at Pretti Slim The Business The IT as a Service way Profile: Slimming and Wellness clinic Target slimming – the scientific way Product range: Fitness consultations, slimming courses Operations: Clinic chain A client walking into Pretti Slim had high expectations. She would have given up on her diet and exercises, and would be looking at Pretti Slim with a new glimmer of hope. Situation Pretti Slim managed slimming in a predictable, scientific and Business issues systematic approach. The patient was diagnosed on her health Customer expectations: Setting the right expectation with n history and health parameters. Based on these, doctors and clients and meeting them therapists then decided on the target weight that needed to be lost. Monitoring: Monitoring progress personally and remotely n However, such targets depended critically on demographic information collated from Pretti Slim clinics all over. IT roots Centralizing the report card n did not have centralized health monitoring system Clinics n and prognosis based on population data did not Policies The iON Wellness solution proved instrumental in solving this issue. instantly reflect in all its clinics Each patient's report was shared online with the Head Office (HO). Researchers and analysts, sitting in the HO, could see the aggregate of all patients across clinics. They could then raise an alert on the patients not progressing as an average. This way our software helped with the analytics. Communication between HO and clinics happened through workflow on a case to case basis. For instance, if a patient would miss her therapy sessions too frequently, the targets were revisited.
  • 2. Client Experience To summarize The business excels when the right client expectations are set and met n This required a scientific and fact-based approach n HO played the important role of deploying policies by analyzing demographic data n HO could also monitor progress on a case to case basis for early prognosis n nspecialists could be consolidated in the HO to support fewer at clinics More Centralizing patient analytics made all the difference n Relevant part of the software Wellness solution CRM Appointment booking n Business Analytics Treatment management n Inventory management n nof Sales (PoS) Point Bottom line: Many clinics and similar patient problems needed centralized prognosis
  • 3. About iON iON is Tata Consultancy Services’ strategic unit for Small and Medium Business. iON provides end-to-end business solutions to the SMB segment, the growth engine of the economy. iON caters to the needs of multiple industry segments with best practices gained through TCS’ global experience, domestic market reach, skills, know-how and delivery capabilities. For more information, visit us at www.tcsion.com Contact To know more about iON, Toll Free Number 1800-209-6030 Email ion.salessupport@tcs.com About Tata Consultancy Services Ltd (TCS) Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery ModelTM, recognized as the benchmark of excellence in software development. A part of the Tata Group, India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com IT Services Business Solutions TCS Design Services I P I 11 I 11 Outsourcing All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. Copyright © 2011 Tata Consultancy Services Limited