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How to Overcome a
 Bad Yelp Review
Pay attention to
what is being said
                     Keep in mind that there is
                     likely some truth to the review
                     (even if it is derogatory or
                     exaggerated).

                     By carefully considering what
                     you are adding, you may be
                     able to pinpoint some areas
                     where our business could
                     legitimately    use      some
                     betterment.
Respond.   Means sending a private message
           to the reviewer, asking what you
           may do to remedy the situation,
           and then posting publicly that
           you are sorry the reviewer feels
           that way, and that you would like
           the chance to make things better.


           It is always a sign of good
           business to offer a viable
           solution to the problem. Others
           who read the review will see this
           as a testament to your
           commitment       to    customer
           service.
Things to avoid.
                   Don’t ever ignore a bad review.
                   That’s probably the worst thing
                   you could do. Don’t ever deny your
                   own responsibility in the matter,
                   or attempt to justify bad
                   business; if something truly went
                   wrong, acknowledge it. Don’t let
                   your emotions get in the way of
                   providing a neutral, diplomatic,
                   and genuine response.
Be realistic.
                Be realistic in thinking that you will
                inevitably get some negative
                reviews, and focus on creating
                positive outcomes, rather than
                dwelling on negative feelings.
Online reputation management is a complex process, but it
is also tantamount to your business success. To make the
most of your online reputation, you may want to enlist the
help of qualified and competent professionals like us,
SPANCEPT.     We     can    be     reached   by     email:
consult@spancept.com or visit us at: www.spancept.com.

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How to Overcome a Bad Yelp Review

  • 1. How to Overcome a Bad Yelp Review
  • 2. Pay attention to what is being said Keep in mind that there is likely some truth to the review (even if it is derogatory or exaggerated). By carefully considering what you are adding, you may be able to pinpoint some areas where our business could legitimately use some betterment.
  • 3. Respond. Means sending a private message to the reviewer, asking what you may do to remedy the situation, and then posting publicly that you are sorry the reviewer feels that way, and that you would like the chance to make things better. It is always a sign of good business to offer a viable solution to the problem. Others who read the review will see this as a testament to your commitment to customer service.
  • 4. Things to avoid. Don’t ever ignore a bad review. That’s probably the worst thing you could do. Don’t ever deny your own responsibility in the matter, or attempt to justify bad business; if something truly went wrong, acknowledge it. Don’t let your emotions get in the way of providing a neutral, diplomatic, and genuine response.
  • 5. Be realistic. Be realistic in thinking that you will inevitably get some negative reviews, and focus on creating positive outcomes, rather than dwelling on negative feelings.
  • 6. Online reputation management is a complex process, but it is also tantamount to your business success. To make the most of your online reputation, you may want to enlist the help of qualified and competent professionals like us, SPANCEPT. We can be reached by email: consult@spancept.com or visit us at: www.spancept.com.