Portfolio from Jan 2007 to July 2010

SQR Results online template system

January 2010 How are we performing? January 2010
12 Month
January
Average
95% 99.45%
Flight Information Target 4.20 4.20
95% 97.60% North
Accuracy and ease of Terminal
95% 100.00% Achieved 4.26 4.23
finding flight information
95% 97.05%
South
Target 4.20 4.20
Terminal
Results from our passenger surveys
5 = Excellent 1 = Poor
Achieved 4.30 4.35

99% 98.16% 12 Month
January
Average
99% 99.61%
Departure Lounge Seating Target 3.80 3.80
99% 99.31% North
Ease of finding a seat in the Terminal
99% 99.77%
departure lounge
Achieved 4.04 4.11

South
Target 3.80 3.80
!“#$%&‘()*+,-./0123456789:;<=>?
@ A B C DE F G H I J K L M N O P Q R S T U V W X Y Z [ Terminal
] ^ _ à b c d e f g h i j k l m n o p q r s t u v w x y z { | }
Achieved 3.98 4.13
~ --- ˇ ? £ ? § ¨ © S ¸ « ¬ -® Z? ° ± ? ? ´ μ ¶ · ¸a? s¸ » Lˇ ? lˇ
z? R´ Á Â A? Ä L´ C´ Ç Cˇ É E? Ë Eˇ Í Î Dˇ N´ Nˇ Ó Ô O? Ö ¥ 99% 99.19%
Rˇ U? Ú U? Ü † T¸ ß r´ á â a? ä l´ c´ ç cˇé e? ë eˇ í î dˇ n´ nˇ ó 12 Month
ô o? ö ÷ rˇ u? ú u? ü ‡ 99% 99.67% January
Average
99% 99.22% Cleanliness
!“#$%&‘()*+,-./0123456789:;<=>? North
Target 4.00 4.00
@ A B C DE F G H I J K L M N O P Q R S T U V W X Y 99% 99.93% Overall cleanliness Terminal
Z [ ] ^ _ à b c d e f g h i j k l m n o p q r s t u v w x Achieved 3.98 3.99
y z { | } ~ --- ˇ ? £ ? § ¨ © S ¸ « ¬ -® Z? ° ± ? ? ´ μ ¶ · ¸a? of the terminal
s¸ » Lˇ ? lˇ z? R´ Á Â A? Ä L´ C´ Ç Cˇ É E? Ë Eˇ Í Î Dˇ N´ Nˇ
Ó Ô O? Ö ¥ Rˇ U? Ú U? Ü † T¸ ß r´ á â a? ä l´ c´ ç cˇé
e? ë eˇ í î dˇ n´ nˇ ó ô o? ö ÷ rˇ u? ú u? ü ‡ South
Target 4.00 4.00
Terminal
92.54% 98.13%
Achieved 3.97 3.99
95.00% Under Review
12 Month
January
95.00% 99.89% Average

89.13% 80.31% Wayfinding Target 4.10 4.10
North
Ease of finding your way Terminal

around the airport
Achieved 4.07 4.08

South
Target 4.10 4.10
Results from our passenger surveys Terminal
99% 97.74% 5 = Excellent 1 = Poor Achieved 4.03 4.09
99% 99.65%
12 Month
99% 99.24% January
Average
99% 99.82% Pier Service
North
Target 88.39% 88.39%
Percentage of passengers Terminal
Achieved 94.85% 95.62%
embarking and disembarking
directly into the terminal Target 94.00% 94.00%
South
99% 99.80% building Terminal
97% 99.00% Achieved 97.50% 95.94%

For more information and to leave your feedback, go to www.gatwickairport.com

Measures defined and targets set by the UK Civil Aviation Authority

Airport signage & DAM homepage graphics

Internal hospital doctor and patient medical forms

DRUGS NOT ADMINISTERED

DATE TIME DRUG REASON ACTION TAKEN NURSES SIGNATURE
SEE CODE BELOW

When dose varies with route of AS REQUIRED PRESCRIPTIONS OTHER PRESCRIPTIONS IN USE (Tick Box) IV INFUSION CHART IV FLUID CHART DIABETIC CHART SALBUTAMOL CHART PCA/NCA TPN OF
administration prescribe separately DATE TIME DOSE ROUTE GIVEN BY CHECKED BY DATE TIME DOSE ROUTE GIVEN BY CHECKED BY DATE TIME DOSE ROUTE GIVEN BY CHECKED BY

DRUG ALLERGIES DOSE
CHECKED
PRESCRIBER
INITIALS
MAX DOSE/24 ROUTE
___________ mcg/mg/g/units per kg/___________ Hrs
INDICATION
WARD CONSULTANT DATE OF ADMISSION
SIGNATURE IN FULL PHARMACY START

PRINT NAME + BLEEP

DRUG ALLERGIES DOSE
CHECKED
PRESCRIBER

___________ mcg/mg/g/units per kg/___________
INITIALS
MAX DOSE/24
Hrs
ROUTE BARTS AND THE LONDON CHILDREN’S HOSPITAL
TWO WEEK IN-PATIENT MEDICATION PRESCRIPTION
INDICATION


PRINT NAME + BLEEP

DRUG ALLERGIES DOSE
AND ADMINISTRATION RECORD
CHECKED
PRESCRIBER
INITIALS MEDICINES ON ADMISSION (Reconciliation to be completed by pharmacy)
MAX DOSE/24 ROUTE
Hrs Medications on Admissions: number items Liquid or Tablet PEG / PEJ / NG / NJ Please circle if appropriate
INDICATION WHEN DRUG IS NOT ADMINISTERED RECORD THE APPROPRIATE NUMBER IN THE BOX AND DETAIL ACTION TAKEN (OPPOSITE): Œ PATIENT AWAY FROM WARD PATIENT COULD NOT RECEIVE – CHECK POLICY
SIGNATURE IN FULL PHARMACY START Ž PATIENT REFUSED DRUG DRUG NOT AVAILABLE – OBTAIN A SUPPLY ON INSTRUCTION OF DOCTOR ‘ OTHER ’ PATIENT SELF ADMINISTERED
PRINT NAME + BLEEP

DRUG ALLERGIES DOSE
CHECKED
PRESCRIBER INTRAVENOUS FLUSHES
INITIALS
MAX DOSE/24 ROUTE
Hrs DATE TIME GIVEN BY CHECK BY DATE TIME GIVEN BY CHECK BY DATE TIME GIVEN BY CHECK BY DATE TIME GIVEN BY CHECK BY DATE TIME GIVEN BY CHECK BY
INDICATION
DRUG (APPROVED NAME)
DOSE STRENGTH START DATE FREQUENCY

PRINT NAME + BLEEP TYPE OF ACCESS PHARM

DRUG ALLERGIES DOSE SIGNATURE PRINT NAME AND BLEEP ALL CHECK
CHECKED
PRESCRIBER ADDITIONAL INSTRUCTIONS
INITIALS
MAX DOSE/24 ROUTE DRUG (APPROVED NAME)
INDICATION
Hrs DOSE STRENGTH START DATE FREQUENCY Source: GP (ph) / (written) Pt Parents PODs Notes ............. eTTA ............. Other Recorded by: Initials Contact No. Date
TYPE OF ACCESS PHARM
SIGNATURE PRINT NAME AND BLEEP ALL CHECK
PRINT NAME + BLEEP ADDITIONAL INSTRUCTIONS
TAKE HOME MEDICINES (TTAs)
DRUG ALLERGIES
CHECKED
DOSE DRUG (APPROVED NAME) PHARMACY CHECK DATE COMMENTS
PRESCRIBER DOSE STRENGTH START DATE FREQUENCY
INITIALS
MAX DOSE/24 ROUTE TYPE OF ACCESS PHARM
Hrs SIGNATURE PRINT NAME AND BLEEP ALL CHECK DISPOSAL OF PATIENTS OWN MEDICINES
INDICATION
ADDITIONAL INSTRUCTIONS
DRUG (APPROVED NAME) (See the Trust Policy for the Use of Patients Own Medicines for guidance on when disposal is appropriate).
PRINT NAME + BLEEP DOSE STRENGTH START DATE FREQUENCY This section should be completed by the nurse/pharmacist/doctor and signed by the patient or their carer. The medicine
DRUG ALLERGIES DOSE TYPE OF ACCESS PHARM
must then be sent to the pharmacy for disposal.
CHECKED
PRESCRIBER SIGNATURE PRINT NAME AND BLEEP ALL CHECK I consent to the disposal of the following medicines:
INITIALS
Ametop/Emla (circle as appropriate) MAX DOSE/24 ROUTE ADDITIONAL INSTRUCTIONS 1
Hrs 2 Signed
INDICATION
Patient/Carer
SIGNATURE IN FULL PHARMACY START Dated
PRINT NAME + BLEEP
BLT0110

CUT OUT CUT OUT
HOSPITAL NO.
ALLERGIES & ADVERSE DRUG REACTIONS (ADR)
SURNAME
DRUG / OTHER ALLERGENS REACTION SOURCE INITIAL & DATE
GIVEN NAME

ALLERGY
Nil Known Drug (or other) Not Possible to Ascertain

Sticker
Attach
(Confirm ASAP)

DATE OF BIRTH SEX M F

Weight (kg) Height (cm) BSA(m2)
DATE INITIAL DATE INITIAL DATE INITIAL
Weight Weight Weight
Condition(s) where medications are contraindicated?

PRESCRIPTIONS MUST BE REVIEWED AND REWRITTEN EVERY TWO WEEKS OR SOONER REBOARDING CHECKED BY PHARMACIST PRESCRIPTIONS MUST BE REVIEWED AND REWRITTEN EVERY TWO WEEKS OR SOONER REBOARDING CHECKED BY PHARMACIST
ENTER DOSE AGAINST REQUIRED USE ONE ROUTE ONLY FOR EACH ENTRY REGULAR PRESCRIPTION MONTH YEAR ENTER DOSE AGAINST REQUIRED USE ONE ROUTE ONLY FOR EACH ENTRY REGULAR PRESCRIPTION MONTH YEAR
ALLERGIES STATE INITIAL DATE STATE INITIAL DATE
CHECKED
DATE TIME ONCE ONLY AND PRE-MEDICATION DRUGS DOSE ROUTE SIGNATURE, PRINT NAME + BLEEP GIVEN BY CHECKED
START DATE START DATE
PRESCRIBER
INITIALS
TIME
BY
PHARM SINCE START CHANGE CHANGE GIVEN CHECKED
BY BY
SINCE START CHANGE CHANGE GIVEN CHECKED
BY BY
ADMISSION ADMISSION

DATE DRUG OTHER INSTRUCTIONS ALLERGIES SIGNATURE IN FULL PHARMACY DATE DRUG OTHER INSTRUCTIONS ALLERGIES SIGNATURE IN FULL PHARMACY
CHECKED CHECKED
ROUTE PRINT NAME ROUTE PRINT NAME
PRESCRIBER PRESCRIBER
INITIALS mcg/mg/g/units per kg/ INITIALS
BLEEP INITIALS mcg/mg/g/units per kg/ INITIALS
BLEEP

TIME DOSE DOSE DOSE TIME DOSE DOSE DOSE

STATE INITIAL DATE STATE INITIAL DATE
START DATE START DATE
BY BY
BY BY
ADMISSION ADMISSION

CHECKED CHECKED
BLEEP


START DATE
BY BY
START DATE
BY BY
ADMISSION ADMISSION

DRUG BLOOD LEVELS DATE DRUG OTHER INSTRUCTIONS ALLERGIES
CHECKED
SIGNATURE IN FULL PHARMACY DATE DRUG OTHER INSTRUCTIONS ALLERGIES
CHECKED
SIGNATURE IN FULL PHARMACY
BLEEP
DRUG DATE/TIME LEVEL COMMENTS / ACTION TAKEN DRUG DATE/TIME LEVEL COMMENTS / ACTION TAKEN TIME DOSE DOSE DOSE TIME DOSE DOSE DOSE

START DATE
BY BY
START DATE
BY BY
ADMISSION ADMISSION

CHECKED CHECKED
BLEEP


Hospital information leaflets rebranding

Portfolio from Jan 2007 to July 2010

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