Telecom Training courses for Avaya Red/Blue, Nortel, Cisco, Verint, WFO, VSICM, Siemens, Ericson, Alcatel and Adtran products.

1. We are an independent company, providing Telecommunication Services. We have
professional Trainers & Engineers with over 15 years experience within the
Telecommunication business. We provide Training, Consultancy, Implementation, and
Maintenance on Avaya Red & Blue, Nortel Meridian1, Cisco, Verint, WFO, WFM, VSICM,
Siemens, Ericson, Alcatel systems and applications and more.
We’ve been involved as Trainers and Engineers consulting with many customers about their
telephone system setup, installation & configuration requirements, and Customer Service
needs which enabled us to provide the right services e.g. implementation & configuration of
the required telecommunication plan and deliver customized training courses.
We know as no other that it can be a struggle for companies to get the right
Telecommunication infra structure that suits their needs. We provide an independent solution
of what equipment and configuration is needed and set up the architecture that is of beneficial
to YOUR business.
We develops bespoke training programs specific to the requirements of front and back-office
operations. These programs are focused on your company and the level and detail of training
your people need for their skill set. We make sure they know and understand how to use the
technology and make it perform for your business.
Training and consultation can be delivered in English, Dutch, German, French, Spanish,
Italian, Portuguese and Polish. Training documents can be provided in these languages
when required.
Administration Courses
We provide a complete range of administration courses for Avaya Aura Call Centre,
Symposium Call Centre, Meridian 1 and Cisco UCE, WFO, etc. These courses are
designed for Call Centre Supervisors, managers, IT staff on the different phone system
including:
• Real Time & Historical Reporting
• Report Wizard design
• Scripting
• Outbound Campaign Management/Predictive Outbound
• Multi Media/Web Chat and Agent Desktop
• Call Recording & Evaluation/Call Recording Administration & Reporting
• ......and more

2. Administration Courses
• Avaya Aura Contact Center 6.0 & 7.0/ Avaya Call Center NES 7/CCM6
• Avaya Aura Contact Center Call Recording/ Avaya WFO from v 7.0
• Avaya Aura Contact Center Express 6.0/Avaya Call Center NES Express7
• Contact Centre Management Information System (CC MIS 6.0 & 6.1)
• Symposium Contact Center
• Symposium Express Contact Center
• Avaya Interaction Center/Operation Analyst (AIC/OA) v.7.2
Technical Courses
Our Technical courses are designed to give you the skills to understand, implement, and
configure your PABX / CS1K, CS2K and voicemail system. This also includes the Session
Manager, System Manager, Workforce Optimization (WFO), Telephony Manager,
OTM, CallPilot Desktop Messaging, etc. These courses are designed for IT Administrators
who are responsible for the day-to-day maintenance on their system within their company
and for engineers who are responsible for implementation and configuration of the system
including e.g.:
• Basic and Advanced Administration
• Dial Plan
• SIP Connectivity
• Network Routing
• Voice Mail & Messaging
• Workforce Management Install & Config
• .......much more
Technical Courses
• Avaya Aura Session
• Avaya Aura System Manager
• Avaya Communication Manager
• Avaya Call Manager System
• Avaya IP Office
• Avaya One-X Portal
• Avaya One-X Mobile
• CS1K & CS2K
• CallPilot
• Workforce Optimization
• Meridian Mail Administration

3. Phone Set & Attendant Console Courses
• Attendant Console 2250
• Smile (version 2 and 3) Console
• Avaya One-X Attendant Console
• Telephone training (e.g. Desk phone IP 1100 series, 1400 series,
Agent/Supervisor Desktop (Soft Phones), 3000 series, Dect Phones, IP
Office 1600 series-1603, 1608, 1616-,IP Office 9000 series-9400, 9500,
9600-, IP Office One X Portal, etc.)
Workshops
• Avaya Red & Blue Design and Architecture Workshops
These workshop gives you an in depth knowledge of the different systems and
applications, how they linked together, how they work as standalone and their features.
These workshops are especially designed for Sales people and Project Managers.
Administration and Phone set Courses
• Cisco Unified Contact Center Enterprise Agent Desktop
• Cisco Unified Contact Center Enterprise Supervisor Desktop
• Cisco UCEE Reporting
• Cisco Telepresence
• Cisco WebEx/Jabber?IM
• Cisco IP Phone Agent training
• Cisco Call Manager Attendant Console
• Cisco Telephone Training (e.g. 7970, 7906, CP-6921, 9645, 7945, 7965,
7937………and more)
Administration Courses
• Call Recording
• Quality Monitoring Administration
• Quality Monitoring Supervisor Administration
• IT System Administration

4. VMware vSphere
This course explores installation, configuration, and management of VMware vSphere®,
which consists of VMware vSphere® ESXi™ and VMware® vCenter Server™. The beta
course is based on prerelease versions of ESXi 5.1 and vCenter Server 5.1.
We also provide Telephone set training for Siemens, Ericson, Samsung &
Alcatel!
If you can’t find the course you are looking for please contact us!
+353 87 397 5933
The entire above courses can be fully customized to the needs of your
company!