Conference presentation given at Sloan-C Conference in Orlando, November 11, 2011 Abstract: ERAU-Worldwide presents its highly-centralized model of distance learning, delivering 200+ turnkey-style online courses, facilitated by 800+ instructors, to 36,000+ students across the globe. How do we ensure instructional quality is pervasive while innovating through emerging technologies and delivery mode diversification? What initiatives can smaller organizations take away and apply?

1. It's Not Rocket Science, or is It? Large Scale Quality Engineering in Distance Learning Programs November 11, 2011 - 10:40 a.m. - 12:00 p.m. Concurrent Session: 11 & 12 (combined) Room: Asia 4 Faculty and Professional Development & Support Presentation Site: http://goo.gl/nMTVj

5. Part I: Administration Large Scale Quality Engineering in Distance Learning

6. Polls Everywhere Survey Part I: Administration Large Scale Quality Engineering in Distance Learning

12. More than 150 U.S. and international locations. Onground Campus Sites

15. Video Link: http://youtu.be/yPu5NOt9ax4

16. WORLDWIDE FACULTY SENATE Large Scale Quality Engineering in Distance Learning 10:57

21. Actual & Projected Course Registrations: Regional Comparison (Academic Year to Date) Large Scale Quality Engineering in Distance Learning

25. Student Enrollments: Online Students only (Academic Year to Date) Large Scale Quality Engineering in Distance Learning

27. Online courses are always taught on latest Bb platform & beta-testing new technology to assist with online learning EagleVision courses are ground-breaking & featured in Next Learning - Unwrapped by Dr. van Dam Courses built using the latest technology Large Scale Quality Engineering in Distance Learning

28. Public Relations Strategy

29. Month over month growth between 7-9% in Facebook fans and Twitter followers. 2011 Facebook: from January to May we have experienced a 131% increase in fans, with a 7% average increase in fans per month. We are averaging 172 interactions per month. 2011 Twitter: from January to May of this year we have experienced a 152% increase in followers, with an 8% average increase in followers per month. We are averaging 122 interactions per month. Large Scale Quality Engineering in Distance Learning

31. Part II: Course Design Large Scale Quality Engineering in Distance Learning

32. Polls Everywhere Survey Part II: Course Design Large Scale Quality Engineering in Distance Learning

33. Video link: http://youtu.be/d-5mbwiCpW8

37. Course Entry Page: Announcements Standardized Course Navigation Menu

38. Standardized Start Here Area

39. Standardized Module Menu

40. Standardized Module

41. Course Shell Management Large Scale Quality Engineering in Distance Learning

42. Large Scale Quality Engineering in Distance Learning Flash * *requires login

43. Creating quality in online courses is all about... Large Scale Quality Engineering in Distance Learning

44. Large Scale Quality Engineering in Distance Learning

45. Dr. Benjamin Bloom Educational Psychologist (1913-1999) Bloom's Taxonomy of Educational Objectives (1956) Large Scale Quality Engineering in Distance Learning

46. Bloom's Taxonomy Level Performance Action Verbs Creating assemble, build, collect, compose, construct, create, design, develop, devise, forecast, formulate, generate, imagine, manage, organize, plan, prepare, propose, recommend, set up, solve, write Evaluating appraise, argue, ascertain, assess, attach, choose, compare, convince, debate, decide, defend, draw conclusions from, estimate, evaluate, grade, gauge, infer, judge, predict, prove, rate, recommend, score, select, set priorities, support, value, evaluate Analyzing analyze, appraise, break down, calculate, categorize, compare, contrast, correlate, criticize, detect, diagnose, diagram, differentiate, discern, discriminate, distinguish, divide, examine, experiment, extrapolate, find, map out relationships, outline (in-depth), order, organize, question, rank, speculate, test, theorize, track (in-depth) Applying apply, choose, demonstrate, dramatize, employ, illustrate, implement, operate, practice, put into action, schedule, sketch, solve, use, write Understanding cite examples, classify, describe, determine, discuss, explain, explore, express, indicate, interpret, outline (simple), recognize, report, restate, review, select, summarize, track (simple), translate Remembering arrange, cite terms, define, duplicate, identify, label, list, locate, match, memorize, name, order, recall, recognize, relate, remember, repeat, reproduce, retrieve, state

47. Large Scale Quality Engineering in Distance Learning

48. Content Presentation Assignments/Assessments Media Individual Assignments ALE (Advanced Learning Environment) Study guide activities/chapter questions ERAU original interactive media Interactive practice activities Acquired interactive media Research PowerPoint files WebQuests PowerPoint files with embedded audio Writing Assignments Internet video/video podcasts Projects FD video/video podcasts Case studies/action research CD-ROMs/DVDs Analysis/problem solving Internet audio recordings/audio podcasts Service learning projects FD audio recordings/Audio podcasts Group Assignments Internet images/diagrams Team-building activities ERAU original images/diagrams Discussions Library resources Chats Textbooks Case studies/action research Textbook readings WebQuests Documents/Internet Resources Projects Internal - Bb-embedded PDF/Word/other documents Peer review of papers Internal - Bb-embedded HTML files (Web pages) Service learning projects External – Websites Assessments External – Publisher/Textbook Companion website Quizzes/Exams External - Journal articles with proper citations Projects External – Uploaded documents with citations Portfolio reviews 11:12

53. Worldwide Island Airport in Second Life...

55. Departmental Coordination using Google Sites

56. Project Management using Google Sites

57. Shared Documentation using Google Docs

58. Large Scale Quality Engineering in Distance Learning Maintenance Coordination using PBWiki

59. Production Team Conferencing using EagleVision

60. Large Scale Quality Engineering in Distance Learning Production Team Conferencing using JoinMe (and other free Web tools)

63. Part III: Instructor Professional Development Large Scale Quality Engineering in Distance Learning

64. Part III: Instructor Professional Development Polls Everywhere Survey Large Scale Quality Engineering in Distance Learning

66. Faculty Development Course Series FACD 700, 701, 702 Offered through the Rothwell Center for Teaching and Learning Excellence Background: 2007 - Originated for Worldwide campus Instructors as an Online Teaching Certification – taught by Quality Managers 2010 – Franchised to the regional areas to serve the 150 global campus locations and two residential campuses – taught by regionally certified instructors 2011 – University-wide faculty requirement: to promote cross-utilization of instructional resources to support – Five Ways to Learn recruitment/marketing strategy Includes recertification tools Award: University Continuing Education Association (UCEA) – Program of Excellence – Non-Credit Large Scale Quality Engineering in Distance Learning

68. Learning & Constructing "I figured it out. I was using the text box and not building the item within the folder." "I corrected the profile and it is now available. The sample showed the "no" block selected, so I assumed we were not to actually make it. It is available now. Thank you!" "Thank you. Yes, I now see it in the future assignments (I hadn't read ahead didn't realize they were assignments. I thought I was just participating as part of the discussion board)." Instructor Feedback from FACD 700 Large Scale Quality Engineering in Distance Learning

69. FACD 701: Best Practices for Online Teaching Designed by the Faculty Senate Orientation course for all Worldwide instructor (ground/online/blended) Ground campuses – used by regional campus locations for new hires/staff and Instructors; also complete FACD 700 to use some of the tools Course Tools: Announcements – weekly, updates, supplemental content, and summarized feedback Module content – includes multi-media resources, activities, and assignments Discussion Board forums - models student-to-student and student-to-Instructor interaction Grades – Pass/Fail Large Scale Quality Engineering in Distance Learning

71. FACD 701 addresses: Online educational theories in practice Chickering, A. W., & Gamson, Z. F. (1987). Seven principles for good practice in higher education. AAHE Bulletin, March, 3-7. Knowles, M. (1990). The adult learner: A neglected species. Houston: Gulf Publishing. Kirkpatrick, D. L. (1994). Evaluating training programs: The four levels. San Franscisco, CA: Berrett-Koehler. Student Comments: “ ...the 7 Principles were like MapQuest directions.” “ I have concluded, some student learning is orchestrated, some just happens, and learning by doing is how the majority of students learn.” Large Scale Quality Engineering in Distance Learning 11:27

72. Reflective Essays Instructional philosophy to online teaching obligations “ It is the instructor's responsibility to provide the students with the necessary knowledge and tools to not only solve problems but to help them build confidence and character in the process of learning. I believe it is vital in order to create critical thinkers that you be highly motivated and energetic in your teaching style and employ a variety of teaching methods to master the learning outcomes associated with the course subject matter. “ “ Undoubtedly there is a real need for relevancy as my students often already have a wealth of life experience. They must see a tie in, an overlap, and I must fuse concepts clearly to real-world career problems they may face. Students learn differently and I believe consistent use of various modes of presentation, as well as personal attention to each student is the key.” Reflections of learning experiences “ The Instructor training is applicable to the seasoned online professor or the individual who is new to online instruction. The course contributed greatly to the real-world platform of online engagement and students and professors must be on the same page throughout the course. I would suggest including several scenarios of classroom dispute situations with resolution tips and practice.“ “ Collaboration is a vital tool in the workplace and in the classroom. The online learning platform builds in the requirement to communicate with the instructor and classmates into the class. The activity to present assignments really gave me a lot of ideas and a starting point for me to think creatively. I found I was not alone in some of my experiences and felt safe to express my own thoughts. I also kept a journal with teaching tips for future reference.” from FACD 701 instructors

73. FACD 702: Collaborate Using Blackboard Tools Transference of activities – content, activities, and assignments designed for face-to-face transfers and works in online environments Best Practices – facilitation skills used in online, hybrid, or web-supported instruction Collaboration – group project, file exchange, blogs, and wikis New instructors experience an ERAU-Worldwide online course in their virtual students' shoes Large Scale Quality Engineering in Distance Learning

75. Blogs and Wikis

84. Part IV: Course Delivery Worldwide Online Faculty Organization Course Assignment/ Prep/ Orientation Online Instruction Policies Monitoring/Advising/ Coaching/Support Innovation Takeaways Large Scale Quality Engineering in Distance Learning

85. Part IV: Course Delivery Polls Everywhere Survey Large Scale Quality Engineering in Distance Learning

86. Worldwide Online Organization

87. Online Instructor Contracts

88. New Instructor Orientation Course Refreshes skill set after lag time between FACD and teaching…

92. Instructor Resources in the Bb Organization

93. Instructor Resources: QM Contact Info / Departmental Publications

94. Additional Resources: Plagiarism

95. Student/Instructor Conflict Resources

96. Online Instruction Policies 11:42

97. Expectations & Obligations Memo

98. Instructor Checklist

102. We also provide support to the instructor in the event of academic integrity violations, including plagiarism and cheating. Plagiarism tools are embedded in the course.

105. Newest Innovation… EagleVision Virtual Office

106. Part IV: Course Delivery EagleVision Faculty Demonstration Large Scale Quality Engineering in Distance Learning

108. Summary of Takeaways Large Scale Quality Engineering in Distance Learning

109. QUESTIONS & ANSWERS Thank you! Dr. Rene Herron – [email_address] Cinda Holsombach-Ebner – [email_address] Kay Shomate – [email_address] Kim Szathmary – [email_address] WRAP-UP Large Scale Quality Engineering in Distance Learning