Presentation by Mariska Kappmeier (University of Hamburg): "More Than Words – Establishing Sustainability in Group Discussion", at Forum for Cities in Transition annual conference, Mitrovica, 24-28 May 2010

1. More Than Words – Establishing Sustainability in Group Discussion A Presentation by Mariska Kappmeier, University of Hamburg

5. 9 Guidelines When Moderating 3.) Remind about the overall goals/common interest! 4.) Encourage: Believe in a long-lasting solution 8.) Structure dialogue: Understanding interest on both side 6.) Foster trust 5.) Save face: Respect Values, Identity, Equality, Self-determination! 7.) No superficial compromises 9.) Develop concrete measure rather than abstract solution formula 2.) Avoid time pressure! 1.) Assume good intention and trustworthiness!

9. 1. Contracting or Forming a Working Alliance 2. Collecting & Selecting Topics 4. Creating Action 5. Ensuring Sustainability 3. Understanding and Clarification The Process: Five Steps from Contract to Action

10. A guide to structuring the process Opening Closing 1) Objective of the step (e.g. First we set the agenda) 3) The next step would be (e.g. After collecting the topics, we’ll select the topics we want to work on next) 4) Agreement Is it Ok for you to move on? 2) Current status (e.g. We agreed to come together to talk about the water problem we’re facing in our communities)

13. 1. Contracting or Forming a Working Alliance 2. Collecting & Selecting Topics 4. Creating Action 5. Ensuring Sustainability 3. Understanding and Clarification The Process: Five Steps from Contract to Action

16. 1. Contracting or Forming a Working Alliance 2. Collecting & Selecting Topics 4. Creating Action 5. Ensuring Sustainability 3. Understanding and Clarification The Process: Five Steps from Contract to Action

19. Channeled dialogue Explore the interests and concern of the parties

20. 1. Contracting or Forming a Working Alliance 2. Collecting & Selecting Topics 4. Creating Action 5. Ensuring Sustainability 3. Understanding and Clarification The Process: Five Steps from Contract to Action

23. or How can we in the future … (e.g. cooperate in the water supply), in order that… (our communities are served better), without … (without facing conflicts and violence) ? How can we in the future … , (e.g. cooperate) in order … (to improve the water supply), without on the one hand site … (fight to much) and on the other side … (harmonize everything) ? Concrete question

24. Brainstorming If there aren‘t any new ideas: Break and after that 2 nd round Invite to combine different ideas Use many options: Brainwriting, analogies, walk around, what would create the opposite effect etc. Separate groups to collect ideas Deferral of critics and discussions Create many ideas for solutions and do not focus on a single idea

26. WHO? DOES WHAT WITH WHOM? UNTIL WHEN? How assessed ? Concrete and binding agreements

27. 1. Contracting or Forming a Working Alliance 2. Collecting & Selecting Topics 4. Creating Action 5. Ensuring Sustainability 3. Understanding and Clarification The Process: Five Steps from Contract to Action

29. 9 Guidelines When Moderating 3.) Remind about the overall goals/common interest! 4.) Encourage: Believe in a long-lasting solution 8.) Structure dialogue: Understanding interest on both side 6.) Foster trust 5.) Save face: Respect Values, Identity, Equality, Self-determination! 7.) No superficial compromises 9.) Develop concrete measure rather than abstract solution formula 2.) Avoid time pressure! 1.) Assume good intention and trustworthiness!

30. Thank you for your attention Question? Comments?