1. Practical Solutions Exceptional Quality Contingent Network Services, LLC Capabilities Overview A Global IT Services Company Specializing in WAN Management, Network Integration, Logistics & Maintenance for Large Enterprises

2. Who We Are A Global IT Services Company specializing in WAN management, network integration, logistics & maintenance for large enterprises . In a Sentence

3. What We Are Anywhere. Fast. In Two Words

4. Company Overview Founded 1984, Private, 85 Employees, Cincinnati, Ohio  ~$25M Annual Sales, No Debt, Always Profitable  Major Service Lines: Network Integrator & Managed WAN Provider  100% Employee Owned  Banking Services from PNC  We Sell Results Backed Up by Lifetime Warranty  Contingent Network Services

5. Our History Although Contingent has dramatically increased its capabilities over the last twenty-five years, our focus on exceeding customer expectation has never changed. 1984 1991 1998 2000 2002 2004 2009 Founded on a multi-year fiber optic deployment contract in Ohio with the Mead corporation. Cables To Go services division rebranded as “Contingent Network Services” Contingent management team buys Contingent division in July and becomes a standalone LLC Contingent named to the 2008 Inc. 5000 and moves into its new, purpose-built, 50,000sqft headquarters facility THE LASTAR GROUP, Inc . The Lastar Group, Inc purchased by manufacturer Cables To Go & together they form “ Lastar, Inc.” CTG Contingent launches distributed enterprise professional services platform called “LANWorX” Contingent launches innovative Managed WAN Services platform called “EverWorX” 25 Years of Doing Difficult Things Well

6. Our Mission To profitably provide our Clients with practical, high quality, cost-effective network services wherever and whenever needed for reliable, enterprise-wide communications all through a centralized source of real-time business intelligence.

7. What to Expect from Us 100% Lifetime Workmanship Warranty

9. What We Do Managed Services - MRR Standard Services - NRR SIP Trunking Managed WAN Hosted VoIP Prepaid Field Dispatch Repair Managed Maintenance Voice & Data Integration Field Dispatch Repair Retail Voice & Data Integration Telecom Carrier Activations

14. Key Elements of Our Success Known for OPERATIONAL EXCELLENCE (not flashiness)  Core Competencies: Engineering and Process Control in Large Scale  2008 Inc. 5000 (#2785) Fastest Growing Privately Held Company  2008 Business Journal Fast 55 (#14) Metropolitan Cincinnati  Sustainable competitive advantage lies in our proprietary EMS known as Ilex  Speed, Accuracy, Integrity

15. Key Elements of Our Success Own our 50,000sqft New & Purpose-Built HQ Facility on 20 acres  100% Management holds 4-Year Degrees, 60% Advanced Degrees  Six Sigma BB, PMP, CPA on staff  63% of Senior Management are Former Military Officers  Speed, Accuracy, Integrity

16. Core Competencies LAN Integrated Technologies Network Equipment  Servers/Desktops  Voice Systems  LAN Structured Distribution Structured Cabling, Fiber  Wireless System  WAN Telecommunications Design Frame, xDSL/Cable/Satellite VPN, MPLS  Circuit Selection, Provisioning, Install Supervision  Aggregation, Monitoring, Support  Pathways, Endpoints, Connectivity

17. Feature Capabilities Coverage throughout 55 Countries  Patterned services at hundreds of simultaneous job sites  Multi-vendor (not a reseller) support  PCI Compliant  2 Hour onsite response time  7x24x365 Dispatch Center  Real-time business intelligence through web-based Ilex software  Technical Assistance Center enables “No-Call” policy  Flexible pricing plans  Multi-Site Experts

18. Phase 1: Consulting, Design and Planning Network Design, Validation and Capacity Planning Telecommunications Service Availability Study Trace Audit Site Audit Integration & Prototyping Asset Inventory Phase 2: Deployment Onsite Installation Logistics, Staging & Configuration Circuit Provisioning & WAN Activation Document Management and Reporting Site Preparation Material, Equipment and Warranty Procurement Phase 3: Operations and Support (Managed Services) Field Services (Break-Fix) Customer Care Center (Help Desk) National Depot Managed WAN and Network Monitoring Maintenance & Extended Warranty Bench Repair Client Lifecycle Approach PHASE TWO PHASE THREE Operations Support Consulting, Design & Planning Deployment ONE PHASE We can engage in one, all or any combination of phases for each Client.

19. Major Market Segments LAN Integrated Technologies Networking Equipment (router, switch, firewall, hub, modem, power protection) Voice/Video Equipment (legacy pbx, VoIP, IP Telephony, VoFR, VoDSL, IP-based CCTV, broadband video) Server/Desktop Equipment (pc, server, network storage, printer, scanner, atm, point-of-sale) LAN Structured Distribution Technologies Structured Premise Cabling (CAT3, 5, 5e, 5E, 6, premise fiber, coax, wall-field, cabinets, bays, demarcs) Outside Plant Cabling (underground and aerial fiber/coax splicing, boring, trenching, terminations) Wireless Infrastructure (Wi-Fi point to point/multi-point/omni-premise and campus) WAN Telecommunications (Frame relay, DS1, xDSL, VSAT, DOCSIS Cable, Fixed Wireless, EVDO) Technology Expertise “ Vendor, Carrier and Technology Neutral” We can call on a vast network of subject matter experts to help a Client at the precise moment when help is needed. 1 2 3 4 5 6 7 Physical Datalink Network Transport Session Presentation Application OSI Model

20. Responsiveness and Flexibility Deployment and Overall Performance 99.9% onsite arrival record  99.95% customer satisfaction rating*  *(average overall rating for survey completed by client’s at every site we visit) Troubleshooting and Repair Performance 99.9% onsite arrival record  97% of our dispatch visits we arrived on time or early  95% of the dispatches results in a first-visit repair  Continuous Measurement

21. Our Reach Work Environments On-Premise  Outside Plant  Central Office  Co-locations  Coverage in 55 Countries

22. Client Lifecycle Approach Revenue by Lifecycle Phase

23. Technology Focus Major Market Segments Revenue by Major Market Segment

24. Technology Focus Annual Sales Growth Since Buy-out Sales Growth 34% CAGR D&B Credit Rating 3A3 DUNS# 11-883-8593

25. Technology Focus Annual Profit Growth Since Buy-out Profitable in every year of existence Profit Growth

26. Quality Assurance Core Facets Voluntary Commitments QM Design Quality  Conformance Quality  Delivery Quality  Budget Accuracy  Measured on every job Total Customer Satisfaction  Workmanship Quality  System Availability  Communication  On Time Arrival  Money back if commitments are not met Blue Diamond – Quality Management

27. Why We Are Different Proprietary Software

28. ILEX Enterprise Management System Proprietary SQL-based “Services factory” Ilex provides automated real-time status of critical business intelligence to our clients via the Customer Care Center and through email. Ilex is routinely integrated to our Client’s own back office software

29. Customer Care Center Secure Web “Key Hole” The CCC displays automated real-time status of critical business intelligence to our clients, suppliers and channel partners.

30. Some of Our Clients “ We Make Them Better” References Available zumiez

34. Fully Hosted VoIP (offsite PBX) – OR – IP Trunking to (onsite) phone systems Join the VoIP Revolution VoIPWorX IP Telephony Services VPN/FR/MPLS xDSL, Cable, T1, FW VOIPWORX STANDARD SITE Monitoring Server Existing Handsets Hosted Network Security IDS/AV/AS VoIPWorX Switch IP Handsets WIFI VOIPWORX GOLD SITE xDSL, Cable, T1, FW CONTINGENT VPN/FR/MPLS WAN Router Switch VoIP Terminal Adapter Existing IP-Unaware PBX WAN Router Switch

36. Contingent’s EverWorX Managed WAN Services EverWorX combines best-in-class telecommunications, hardware, software, remote and field support to perfect your network performance and team productivity. EverWorX TM Managed Network Services (Multi-Site WAN) Simplify Your WAN

37. Contingent is not a telecommunications carrier. We are a new breed, a Managed WAN Provider. All telecommunications carriers want your WAN business and promise anything to get the sale. Sadly, delivery after the sale rarely meets your expectations. We recommend that you stop buying WAN services from telecommunications carriers. EverWorX TM Managed Network Services (Multi-Site WAN) Simplify Your WAN

41. EverWorX TM Managed Network Services (Multi-Site WAN) Wide Area Network Service Components Asset Tracking & Management Depot and Warehouse Services Circuit Provisioning Remote & On-Site Break-Fix Services Network Monitoring Services Warranty Services Network Core Design and Hosting WAN Aggregation & Redundancy Simplify Your WAN

45. EverWorX TM National Broadband Rates & Service Components table continued from left

46. EverWorX TM Franchise 1-Step Online Enrollment Form

47. One Electronic Invoice EverWorX TM Managed Network Services (Multi-Site WAN) Simplify Your WAN Sample Equipment Board

49. NetMedX Gold TM Managed Repair and Maintenance Services Contingent’s NetMedX Gold Managed Repair and Maintenance Services NetMedX Gold is a fixed-cost, turnkey maintenance program for any network hardware, software and infrastructure with depot, asset tracking, remote help desk, field troubleshooting & repair, full parts warranties, proactive monitoring and more all under one Service Level Guarantee. Keep IT Working

53. Why is Contingent Different? Gain-sharing Co-Management approach Call reduction program Our solution is DESIGNED AND PRICED to actually meet or beat the SLA NetMedX Gold TM Managed Repair and Maintenance Services Keep IT Working

55. Depot and Warehouse Services Remote & On-Site Break-Fix Services Network Monitoring Services Asset Tracking & Management Warranty Services Bench Repair Network Service Boundary NetMedX Gold TM Managed Repair and Maintenance Services Service Components Keep It Working Keep IT Working

56. Desktop DBU VPN/FR/MPLS REMOTE SITE Server WIFI Network Security Server HEADQUARTERS SERVICE BOUNDARY A SERVICE BOUNDARY B Example NetMedX Gold “Service Boundaries” A network element that falls in the service boundary is “covered” under the NetMedeX Gold service NetMedX Gold TM Managed Repair and Maintenance Services Keep IT Working

57. “ Gain Sharing” Pricing Model Steps 1.) SLA price provided in two ways: (1) Flat annual maintenance (2) Pay as you go maintenance. 2.) Flat annual maintenance fee is paid up front for year one. 3.) Year one service is delivered. 4.) During month 12, analysis performed on service rendered considering both pricing models. 5.) If accumulated “Pay as you go” cost is less than the “Flat annual” we split the difference 50/50. 6.) The 50% refund can be applied to the year two flat annual maintenance or paid in cash. 7.) The year two expectations are reduced exactly halfway between year one actual and year one estimate . NetMedX Gold TM Managed Repair and Maintenance Services Keep IT Working