SlideShare una empresa de Scribd logo
1 de 10
VAMOS VER SE A
BRASIL SE IMPORTA COM SEUS
CLIENTES E COM SUA REPUTAÇÃO.
HOJE, 23 DE ABRIL DE 2014, FAZ
10 MESES E 10 DIAS
QUE A BRASIL ME DEVE
QUASE R$ 2.000,00, ALÉM DOS JUROS,
CORREÇÃO MONETÁRIA E OUTROS PREJUÍZOS PROVENIENTES.
HÁ 10 MESES PEDI O REEMBOLSO DE UM
PACOTE (HOTEL + PASSAGEM AÉREA)
PELO FATO DE CONSTANTES MUDANÇAS DE
DATA E HORÁRIO NO VÔO.
(NA ÉPOCA, O PROCEDIMENTO FOI REALIZADO CORRETAMENTE.
PORÉM, SÓ RECEBI DE VOLTA A PARTE DO HOTEL).
O QUE JÁ PERDI ALÉM DOS R$ 2.000,00?
CERCA DE 5 HORAS. NESTE TEMPO, EU
PODERIA ESTAR FAZENDO OUTRAS ATIVIDADES, E
NÃO PENDURADA NO TELEFONE ESPERANDO CADA NOVO
ATENDENTE LEVANTAR NOVAMENTE MEU CASO.
SE OS QUASE R$ 2.000,00
ESTIVESSEM NA POUPANÇA, COM
RENDIMENTO ANUAL MÉDIO DE 9% (7,5% EM 10
MESES), EU TERIA UM TOTAL DE CERCA DE R$
2.150,00.
SE OS R$ 2.000,00
FOSSEM UTILIZADOS PARA EU INVESTIR EM
AÇÕES, PODERIA TER GANHO ATÉ
R$2.230,78
SE EU TIVESSE ENTRADO NO CHEQUE
ESPECIAL DO MEU BANCO, QUE NO ANO TEVE
TAXA DE 159,21% (132,92% CONSIDERANDO OS 10
MESES), EU TERIA UMA DÍVIDA DE
R$ 4.658,40
O QUE A JÁ ME FALOU?
 ASSUMIU O VALOR DEVIDO
 QUE IA TRATAR O CASO COMO PRIORIDADE
 QUE IA ME DEVOLVER O DINHEIRO
 QUE O PROBLEMA É QUE A CIA AÉREA, QUE NÃO REALIZOU
O REEMBOLSO PARA ELES
 QUE SÓ PODERIA ME DAR UM RETORNO QUANDO TIVESSE
UM RETORNO DA CIA AÉREA.
PERGUNTA QUE NÃO QUER CALAR:
QUEM ME VENDEU O SERVIÇO ?
ENTÃO, QUEM ME DEVE, VOCÊS OU A CIA
AÉREA?
ISSO TEM NOME: ESTELIONATO
OBRIGADA A QUEM CHEGOU NESTE SLIDE PELO
TEMPO DISPENDIDO, MAS ENQUANTO NÃO SOU
OUVIDA E MEU DINHEIRO ESTÁ EM MÃOS DE QUEM
NÃO ENTREGOU O QUE VENDEU, FAÇO O PAPEL DE
ALERTAR OS CONSUMIDORES.
CUIDADO COM A

Más contenido relacionado

Destacado

How Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental HealthHow Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
 
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024Neil Kimberley
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)contently
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024Albert Qian
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsKurio // The Social Media Age(ncy)
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summarySpeakerHub
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next Tessa Mero
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentLily Ray
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best PracticesVit Horky
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project managementMindGenius
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...RachelPearson36
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at WorkGetSmarter
 

Destacado (20)

How Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental HealthHow Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental Health
 
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
 
Skeleton Culture Code
Skeleton Culture CodeSkeleton Culture Code
Skeleton Culture Code
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
 

Expedia

  • 1. VAMOS VER SE A BRASIL SE IMPORTA COM SEUS CLIENTES E COM SUA REPUTAÇÃO.
  • 2. HOJE, 23 DE ABRIL DE 2014, FAZ 10 MESES E 10 DIAS QUE A BRASIL ME DEVE QUASE R$ 2.000,00, ALÉM DOS JUROS, CORREÇÃO MONETÁRIA E OUTROS PREJUÍZOS PROVENIENTES.
  • 3. HÁ 10 MESES PEDI O REEMBOLSO DE UM PACOTE (HOTEL + PASSAGEM AÉREA) PELO FATO DE CONSTANTES MUDANÇAS DE DATA E HORÁRIO NO VÔO. (NA ÉPOCA, O PROCEDIMENTO FOI REALIZADO CORRETAMENTE. PORÉM, SÓ RECEBI DE VOLTA A PARTE DO HOTEL).
  • 4. O QUE JÁ PERDI ALÉM DOS R$ 2.000,00? CERCA DE 5 HORAS. NESTE TEMPO, EU PODERIA ESTAR FAZENDO OUTRAS ATIVIDADES, E NÃO PENDURADA NO TELEFONE ESPERANDO CADA NOVO ATENDENTE LEVANTAR NOVAMENTE MEU CASO.
  • 5. SE OS QUASE R$ 2.000,00 ESTIVESSEM NA POUPANÇA, COM RENDIMENTO ANUAL MÉDIO DE 9% (7,5% EM 10 MESES), EU TERIA UM TOTAL DE CERCA DE R$ 2.150,00.
  • 6. SE OS R$ 2.000,00 FOSSEM UTILIZADOS PARA EU INVESTIR EM AÇÕES, PODERIA TER GANHO ATÉ R$2.230,78
  • 7. SE EU TIVESSE ENTRADO NO CHEQUE ESPECIAL DO MEU BANCO, QUE NO ANO TEVE TAXA DE 159,21% (132,92% CONSIDERANDO OS 10 MESES), EU TERIA UMA DÍVIDA DE R$ 4.658,40
  • 8. O QUE A JÁ ME FALOU?  ASSUMIU O VALOR DEVIDO  QUE IA TRATAR O CASO COMO PRIORIDADE  QUE IA ME DEVOLVER O DINHEIRO  QUE O PROBLEMA É QUE A CIA AÉREA, QUE NÃO REALIZOU O REEMBOLSO PARA ELES  QUE SÓ PODERIA ME DAR UM RETORNO QUANDO TIVESSE UM RETORNO DA CIA AÉREA.
  • 9. PERGUNTA QUE NÃO QUER CALAR: QUEM ME VENDEU O SERVIÇO ? ENTÃO, QUEM ME DEVE, VOCÊS OU A CIA AÉREA? ISSO TEM NOME: ESTELIONATO
  • 10. OBRIGADA A QUEM CHEGOU NESTE SLIDE PELO TEMPO DISPENDIDO, MAS ENQUANTO NÃO SOU OUVIDA E MEU DINHEIRO ESTÁ EM MÃOS DE QUEM NÃO ENTREGOU O QUE VENDEU, FAÇO O PAPEL DE ALERTAR OS CONSUMIDORES. CUIDADO COM A