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Crushing the Boulder
User Experience for Lean Startups
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
Janice Fraser
                                           www.luxr.co

                                            @clevergirl
                                             @luxrco
                                             #LeanUX


PRESENTED AT DIGITAL GARAGE, AUGUST 2011                   INFO@LUXR.CO
Part 1: Lean UX

                                           Lean Startup           ?
                                               UX         ?
                                             Lean UX          ?




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                              INFO@LUXR.CO
Lean Startup?




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                   INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
Steve Blank   Customer Development




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                        INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
Brant Cooper
                                           Patrick Vlaskovitz




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                              INFO@LUXR.CO
1,720,000



PRESENTED AT DIGITAL GARAGE, AUGUST 2011               INFO@LUXR.CO
“                 ”




PRESENTED AT DIGITAL GARAGE, AUGUST 2011       INFO@LUXR.CO
(         )




(                 )



(   -UP       )




(3-UP,                )
(         )




(                     )



(   -UP           )




(3-UP,                    )


              ”               ”
(         )




(                     )



(   -UP           )




(3-UP,                    )


              ”               ”
(         )




(                     )



(   -UP           )




(3-UP,                    )


              ”               ”
/




(         )




(                     )



(   -UP           )




(3-UP,                    )


              ”               ”
MVP




                                                  “       ”



                                                 = UX!?
PRESENTED AT DIGITAL GARAGE, AUGUST 2011                      INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
+   +




PRESENTED AT DIGITAL GARAGE, AUGUST 2011           INFO@LUXR.CO
40,000 views
                                                  (past 3 mos)




                                            27,331 followers
                                                (1,738 listed)




                                             Entrepreneur in
                                               Residence
                                                  (2010-2011)


                                Fall 2011
                       (Random House)
PRESENTED AT DIGITAL GARAGE, AUGUST 2011                         INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
UX Cycles
                                           THINK
                              GENERATIVE RESEARCH
                                          IDEATION
                                   MENTAL MODELS                         Reduce
                                 BEHAVIOR MODELS                       time, n cycle
                                                                               ot build
                                     TEST RESULTS                           time
                              COMPETITIVE ANALYSIS


                                                                MAKE
                                                                PROTOTYPES
                                                                WIREFRAMES
                                                                VALUE PROP
                                                                LANDING PAGE
                                                                HYPOTHESES
                                                                COMPS
                                                                DEPLOYED CODE
                                                 CHECK
                                                  A/B TESTING
                                              SITE ANALYTICS
                                            USABILITY TESTING
                                                       FUNNEL
                                                     SIGN-UPS


PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                                  INFO@LUXR.CO
UX?




PRESENTED AT DIGITAL GARAGE, AUGUST 2011         INFO@LUXR.CO
Design > UI

                                                                           1. BLAH
                                                                           2. BLAH
                                           WHY                             3. BLAH
                                           WHAT
                                            HOW

                                    (INSERT BUSINESS THINKING HERE)
                                                                        BOB CAN...




                                                   (CREATE SKETCHES,
                                                 WIREFRAMES & PIXELS)
                                                                               THIS WEEK




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                                   INFO@LUXR.CO
*




                        *20, 30, 50

PRESENTED AT DIGITAL GARAGE, AUGUST 2011       INFO@LUXR.CO
UX   ”
                                               ”

PRESENTED AT DIGITAL GARAGE, AUGUST 2011           INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
Lean UX




PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
LeanUX




PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
LEAN UX
              1.
              2.
              3.
              4.


              5.                           /   /
              6.
              7.
              8.
              9.



PRESENTED AT DIGITAL GARAGE, AUGUST 2011           INFO@LUXR.CO
LEAN UX
              1.

              2.

              3.

              4.

              5.         UX


              6.

              7.




PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
______________
          (      )                             ________________
                                                (            )




     ____________________    (             )
                                                         ___________________
                                                                  (   )




                                                 ________________
                                                        (KPI)




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                       INFO@LUXR.CO
•
     •
     •
     •                                                     Well, that
                                           What here is
                                                        thing will take
                                             hard?
                                                          some work




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                        INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   JANICE@LUXR.CO
2 :




PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
Optimizely•
                                                   •
                                           A/B         •

                                                   •




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                       INFO@LUXR.CO
Optimizely•
                                                   •
                                           A/B         •

                                                   •




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                       INFO@LUXR.CO
Optimizely•
                                                   •
                                           A/B         •

                                                   •




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                       INFO@LUXR.CO
Optimizely•   •
                                                   •               •
                                           A/B         •

                                                   •




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                               INFO@LUXR.CO
Optimizely•   •
                                                   •               •
                                           A/B         •

                                                   •




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                               INFO@LUXR.CO
Optimizely•   •
                                                   •               •
                                           A/B         •

                                                   •




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                               INFO@LUXR.CO
•
                                                                            Bayer & Holzbatt
                                                                       •
                                                                           Indi Young
                                                                   •


                                                               •
                                                 Optimizely•   •
                                                   •               •
                                           A/B         •

                                                   •




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                                   INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
...



                                           ”   ”




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                 INFO@LUXR.CO
“               ”
                                                                       •
                                                                       •   3


                                                                       •       ”       ”




                                •                                  •
                                • 34
                                •
                                     Berkshire
                                                                   •
                                •                                  • “             ”
                                •              :     125,000
                                           1 543.192       9   8
                                                                   • “                     ”




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                                       INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
...



                      "                    "




PRESENTED AT DIGITAL GARAGE, AUGUST 2011             INFO@LUXR.CO
/




PRESENTED AT DIGITAL GARAGE, AUGUST 2011       INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
______




PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
/




PRESENTED AT DIGITAL GARAGE, AUGUST 2011       INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
:
                                           5




                                               10




PRESENTED AT DIGITAL GARAGE, AUGUST 2011            INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
(   )




PRESENTED AT DIGITAL GARAGE, AUGUST 2011           INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   JANICE@LUXR.CO
3 :




                                           6




PRESENTED AT DIGITAL GARAGE, AUGUST 2011       INFO@LUXR.CO
1. BLAH
                                                                           2. BLAH
                                           WHY                             3. BLAH
                                           WHAT
                                            HOW

                                    (INSERT BUSINESS THINKING HERE)
                                                                        BOB CAN...




                                                   (CREATE SKETCHES,
                                                 WIREFRAMES & PIXELS)
                                                                               THIS WEEK




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                                   INFO@LUXR.CO
BLAH BLAH BLAH
                                                       BLAH BLAH BLAH
                                                       BLAH BLAH BLAH
                                                       BLAH BLAH BLAH
                                                         BLAH BLAH




                                                   /




                                    WHY



                                           WHAT


                                             HOW




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                INFO@LUXR.CO
BLAH BLAH BLAH
                                                       BLAH BLAH BLAH
                                                       BLAH BLAH BLAH
                                                       BLAH BLAH BLAH
                                                         BLAH BLAH




                                                   /




                                    WHY



                                           WHAT


                                             HOW




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                INFO@LUXR.CO
BLAH BLAH BLAH
                                                       BLAH BLAH BLAH
                                                       BLAH BLAH BLAH
                                                       BLAH BLAH BLAH
                                                         BLAH BLAH




                                                   /




                                    WHY



                                           WHAT


                                             HOW




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                INFO@LUXR.CO
BLAH BLAH BLAH
                                                       BLAH BLAH BLAH
                                                       BLAH BLAH BLAH
                                                       BLAH BLAH BLAH
                                                         BLAH BLAH




                                                   /




                                    WHY
                                                       Mary
                                           WHAT


                                             HOW




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                INFO@LUXR.CO
“   ?”

    6




PRESENTED AT DIGITAL GARAGE, AUGUST 2011            INFO@LUXR.CO
6




PRESENTED AT DIGITAL GARAGE, AUGUST 2011       INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   JANICE@LUXR.CO
Part 4:                     &




PRESENTED AT DIGITAL GARAGE, AUGUST 2011       INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
a/b


                                             KPIs




PRESENTED AT DIGITAL GARAGE, AUGUST 2011            INFO@LUXR.CO
a/b


                                             KPIs




PRESENTED AT DIGITAL GARAGE, AUGUST 2011            INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
a/b


                                             KPIs




PRESENTED AT DIGITAL GARAGE, AUGUST 2011            INFO@LUXR.CO
a/b


                                             KPIs




PRESENTED AT DIGITAL GARAGE, AUGUST 2011            INFO@LUXR.CO
?
                                   Traffic
                                                   Gross #
                                                                  Marketing
                                               CMP/CPC/CPA/NPS

                                  Conversion
                                    Funnel                        Marketing &
                                                Throughput (%)
                                                                   Product


                                Product
                                                  Usage (%)        Product
                              (black box)




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                        INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
5%
                                           (          )




PRESENTED AT DIGITAL GARAGE, AUGUST 2011        INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   INFO@LUXR.CO
(Real proportions, but not real VALUES)


                        5%                                 4%                  9.75%




        30            * 10,000               /   * 4.75%                = 13,500

                                                               $2

                                           $26,000         (    ).


PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                               INFO@LUXR.CO
The LEAN principle:

                                           ,          , and


                                                                                          Nobody
                                       Like this...                                       clicked.




                                                                                   )
                         )




              Make a design                                                 Discover that it
                decision                                    3                wasn’t right




                                                            3


PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                                   INFO@LUXR.CO
?
                                              (             )


                                             “Vanity Metrics”
                                                  “KPI”
                                               “A/B Tests”
                                           “Metrics for Pirates”




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                            INFO@LUXR.CO
ANALYTICS                        CONVERSION       UNMODERATED
                                           TESTING          TESTS WITH VIDEO
          Google Analytics
          KISS Metrics                     Unbounce         Usertesting.com
          Mixpanel                         Optimizely       TryMyUI
          Flurry                                            Userlytics
          LocalLytics                                       WhatUsersDo
          Stats Mix (just an api)                           Loop11



          HEAT MAPPING                     MESSAGE RECALL   MICRO
                                                            USABILITY
          Crazy Egg                        ClueApp
          Click Tale                       FiveSecondTest   Navflow
          Gaze Hawk                                         Usabilia
                                                            Clicktest
                                                            Verify
                                                            Intuition HQ
                                                            UserZoom

PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                       INFO@LUXR.CO
PRESENTED AT DIGITAL GARAGE, AUGUST 2011   JANICE@LUXR.CO
Hiro Maeda, Open Network Lab, Inc.
                                               (@DJTokyo)

                      Yusuke Takahashi, Individual Company, Inc.
                                 (@aerodynamics)




PRESENTED AT DIGITAL GARAGE, AUGUST 2011                                 JANICE@LUXR.CO

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  • 1. Crushing the Boulder User Experience for Lean Startups
  • 2. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 3. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 4. Janice Fraser www.luxr.co @clevergirl @luxrco #LeanUX PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 5. Part 1: Lean UX Lean Startup ? UX ? Lean UX ? PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 6. Lean Startup? PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 7. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 8. Steve Blank Customer Development PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 9. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 10. Brant Cooper Patrick Vlaskovitz PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 11. 1,720,000 PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 12. ” PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 13.
  • 14. ( ) ( ) ( -UP ) (3-UP, )
  • 15. ( ) ( ) ( -UP ) (3-UP, ) ” ”
  • 16. ( ) ( ) ( -UP ) (3-UP, ) ” ”
  • 17. ( ) ( ) ( -UP ) (3-UP, ) ” ”
  • 18. / ( ) ( ) ( -UP ) (3-UP, ) ” ”
  • 19. MVP “ ” = UX!? PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 20. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 21. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 22. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 23. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 24. + + PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 25. 40,000 views (past 3 mos) 27,331 followers (1,738 listed) Entrepreneur in Residence (2010-2011) Fall 2011 (Random House) PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 26. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 27. UX Cycles THINK GENERATIVE RESEARCH IDEATION MENTAL MODELS Reduce BEHAVIOR MODELS time, n cycle ot build TEST RESULTS time COMPETITIVE ANALYSIS MAKE PROTOTYPES WIREFRAMES VALUE PROP LANDING PAGE HYPOTHESES COMPS DEPLOYED CODE CHECK A/B TESTING SITE ANALYTICS USABILITY TESTING FUNNEL SIGN-UPS PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 28. UX? PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 29. Design > UI 1. BLAH 2. BLAH WHY 3. BLAH WHAT HOW (INSERT BUSINESS THINKING HERE) BOB CAN... (CREATE SKETCHES, WIREFRAMES & PIXELS) THIS WEEK PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 30. * *20, 30, 50 PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 31. UX ” ” PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 32. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 33. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 34. Lean UX PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 35. LeanUX PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 36. LEAN UX 1. 2. 3. 4. 5. / / 6. 7. 8. 9. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 37. LEAN UX 1. 2. 3. 4. 5. UX 6. 7. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 38. ______________ ( ) ________________ ( ) ____________________ ( ) ___________________ ( ) ________________ (KPI) PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 39. • • • Well, that What here is thing will take hard? some work PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 40. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 JANICE@LUXR.CO
  • 41. 2 : PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 42. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 43. Optimizely• • A/B • • PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 44. Optimizely• • A/B • • PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 45. Optimizely• • A/B • • PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 46. Optimizely• • • • A/B • • PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 47. Optimizely• • • • A/B • • PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 48. Optimizely• • • • A/B • • PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 49. Bayer & Holzbatt • Indi Young • • Optimizely• • • • A/B • • PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 50. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 51. ... ” ” PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 52. ” • • 3 • ” ” • • • 34 • Berkshire • • • “ ” • : 125,000 1 543.192 9 8 • “ ” PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 53. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 54. ... " " PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 55. / PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 56. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 57. ______ PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 58. / PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 59. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 60. : 5 10 PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 61. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 62. ( ) PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 63. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 JANICE@LUXR.CO
  • 64. 3 : 6 PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 65. 1. BLAH 2. BLAH WHY 3. BLAH WHAT HOW (INSERT BUSINESS THINKING HERE) BOB CAN... (CREATE SKETCHES, WIREFRAMES & PIXELS) THIS WEEK PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 66. BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH / WHY WHAT HOW PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 67. BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH / WHY WHAT HOW PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 68. BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH / WHY WHAT HOW PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 69. BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH BLAH / WHY Mary WHAT HOW PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 70. ?” 6 PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 71. 6 PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 72. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 JANICE@LUXR.CO
  • 73. Part 4: & PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 74. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 75. a/b KPIs PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 76. a/b KPIs PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 77. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 78. a/b KPIs PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 79. a/b KPIs PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 80. ? Traffic Gross # Marketing CMP/CPC/CPA/NPS Conversion Funnel Marketing & Throughput (%) Product Product Usage (%) Product (black box) PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 81. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 82. 5% ( ) PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 83. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 84. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 85. (Real proportions, but not real VALUES) 5% 4% 9.75% 30 * 10,000 / * 4.75% = 13,500 $2 $26,000 ( ). PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 86. The LEAN principle: , , and Nobody Like this... clicked. ) ) Make a design Discover that it decision 3 wasn’t right 3 PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 87. ? ( ) “Vanity Metrics” “KPI” “A/B Tests” “Metrics for Pirates” PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 88. ANALYTICS CONVERSION UNMODERATED TESTING TESTS WITH VIDEO Google Analytics KISS Metrics Unbounce Usertesting.com Mixpanel Optimizely TryMyUI Flurry Userlytics LocalLytics WhatUsersDo Stats Mix (just an api) Loop11 HEAT MAPPING MESSAGE RECALL MICRO USABILITY Crazy Egg ClueApp Click Tale FiveSecondTest Navflow Gaze Hawk Usabilia Clicktest Verify Intuition HQ UserZoom PRESENTED AT DIGITAL GARAGE, AUGUST 2011 INFO@LUXR.CO
  • 89. PRESENTED AT DIGITAL GARAGE, AUGUST 2011 JANICE@LUXR.CO
  • 90. Hiro Maeda, Open Network Lab, Inc. (@DJTokyo) Yusuke Takahashi, Individual Company, Inc. (@aerodynamics) PRESENTED AT DIGITAL GARAGE, AUGUST 2011 JANICE@LUXR.CO

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