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PRODUCT REVIEW SERVICE
E X P L O R I N G T H E B E N E F I T S O F C U S T O M E R
R E V I E W C O N T E N T
Design | Development | Marketing
ABOUT
After spending time researching product
feature and benefit statements from a
cross section of brands, consumers
often look to customer reviews before
making their purchase decisions. Adding
consumer reviews to an online store can
be a complicated process. Here is a brief
collection of pros and cons to help you
explore adding a customer review
function.
Design | Development | Marketing
BOOST CONVERSION RATES
Case studies of retailers by social review
vendors credit customer reviews with
double-digit percent increases in
conversion rates, search traffic, paid
search sales and average order rates
Design | Development | Marketing
GENERATE CONTENT
Customer reviews provide an abundant
source of content that can be leveraged
in other marketing channels, such as
email campaigns, online banners, mobile
applications, print campaigns and in-
store signage. Some brands are even
incorporating customer reviews into
their packaging.
Design | Development | Marketing
LOWER RETURNS
Some retailers have reported that products
with product reviews have lower return
rates
Design | Development | Marketing
BOOST SEO
Over time, when coded directly into product
pages, customer reviews can boost search
engine optimization (SEO) efforts because
search engines consider customer reviews and
other user content when ranking retail sites for
organic search results. Also, customer reviews
may include search terms that you did not use
in your product description. Many cloud-based
customer review solutions enable social
reviews, or reviews that can be easily shared
via Facebook, Twitter and other social media
sites.
Design | Development | Marketing
IMPLEMENTATION COSTS
There are upfront integration costs
involved regardless of whether you
implement an in-house or a cloud-based
solution. These costs vary tremendously,
depending on your e-commerce
platform, but can easily run into the
thousands of dollars in programming
expenses.
Design | Development | Marketing
MONTHLY EXPENSE
If you outsource customer reviews, you will need to pay a
monthly or annual fee that will be tied to which features
you use and the volume of traffic on your website.
According to Bazaarvoice, the most common solution
implemented by retailers with less than $2 million in
annual sales is its Express service, which — for $99 a
month — provides access to 3,000 templates across
10,000 product categories, enables reviewers to upload
images and videos and generate Review Snapshots using
tags to highlight product features, and automatically
sends custom, branded post-purchase emails asking
customers to review products.
Design | Development | Marketing
MARKETING EXPENSE
The cost of securing customer reviews will
likely increase as more retailers and
independent review sites compete for
user-generated content.
Backcountry.com plans to start awarding
free products or certificates to its top 50
reviewers beginning in July, the first time
the retailer has done so.
Design | Development | Marketing
DISRUPTIVE INNOVATION
While consumers overwhelmingly visit
retailer sites to read customer reviews,
Bazaarvoice identifies Facebook, Google
and other well-financed sites as potential
competitive risks. If these companies
develop more compelling ways for
consumers to review products, they
could lure customers away from
retailers’ sites.
Design | Development | Marketing
PORTABILITY
Make sure you retain ownership of all
content created on a vendor’s site, in
case you decide to switch to a new
platform later. Bazaarvoice, for instance,
will provide an XML feed of data
submitted by the client’s users in
connection with their services, which the
client may use to migrate to a new
vendor or in-house solution.
Design | Development | Marketing
THE DOS AND DON’TS OF CUSTOMER PRODUCT
REVIEWS
The key to effective customer reviews is
credibility. If customers suspect a
retailer is deleting negative reviews or
planting positive ones, it can be
detrimental to the store and/or the
brands it sells.
Design | Development | Marketing
MODERATION
Moderating social media posts involves
screening customer reviews to eliminate
profane or incomplete reviews, or
fraudulent reviews from commercial
interests trying to inflate the score of
their own product or damage a
competitor. It’s a time-consuming
process and some managers may
choose to have outside vendors manage
this function.
Design | Development | Marketing
INDEX REVIEWS FOR SEARCH ENGINES
Make sure reviews are built to be
accurately indexed by search engines
and raise the rankings of your product
listings in search engine results. This
has become a core search engine
optimization (SEO) tactic for major
retailers.
Design | Development | Marketing
RANK REVIEWERS
Give customers an opportunity to rank reviewers,
and identify top reviewers on your site.
Backcountry.com pioneered this concept in the
outdoor space with their Guru scoreboard,
which recognizes top contributors based on
how much, how often and what types of content
they contribute. The approach enabled
Backcountry to amass one of the world’s
largest archives of customer product reviews.
Design | Development | Marketing
CONTACT US
Design | Development | Marketing
http://marketing.clicksbazaar.com/product-review-
service
http://www.clicksbazaar.com |
contact@clicksbazaar.com
Design | Development | Marketing

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Product review service

  • 1. PRODUCT REVIEW SERVICE E X P L O R I N G T H E B E N E F I T S O F C U S T O M E R R E V I E W C O N T E N T Design | Development | Marketing
  • 2. ABOUT After spending time researching product feature and benefit statements from a cross section of brands, consumers often look to customer reviews before making their purchase decisions. Adding consumer reviews to an online store can be a complicated process. Here is a brief collection of pros and cons to help you explore adding a customer review function. Design | Development | Marketing
  • 3. BOOST CONVERSION RATES Case studies of retailers by social review vendors credit customer reviews with double-digit percent increases in conversion rates, search traffic, paid search sales and average order rates Design | Development | Marketing
  • 4. GENERATE CONTENT Customer reviews provide an abundant source of content that can be leveraged in other marketing channels, such as email campaigns, online banners, mobile applications, print campaigns and in- store signage. Some brands are even incorporating customer reviews into their packaging. Design | Development | Marketing
  • 5. LOWER RETURNS Some retailers have reported that products with product reviews have lower return rates Design | Development | Marketing
  • 6. BOOST SEO Over time, when coded directly into product pages, customer reviews can boost search engine optimization (SEO) efforts because search engines consider customer reviews and other user content when ranking retail sites for organic search results. Also, customer reviews may include search terms that you did not use in your product description. Many cloud-based customer review solutions enable social reviews, or reviews that can be easily shared via Facebook, Twitter and other social media sites. Design | Development | Marketing
  • 7. IMPLEMENTATION COSTS There are upfront integration costs involved regardless of whether you implement an in-house or a cloud-based solution. These costs vary tremendously, depending on your e-commerce platform, but can easily run into the thousands of dollars in programming expenses. Design | Development | Marketing
  • 8. MONTHLY EXPENSE If you outsource customer reviews, you will need to pay a monthly or annual fee that will be tied to which features you use and the volume of traffic on your website. According to Bazaarvoice, the most common solution implemented by retailers with less than $2 million in annual sales is its Express service, which — for $99 a month — provides access to 3,000 templates across 10,000 product categories, enables reviewers to upload images and videos and generate Review Snapshots using tags to highlight product features, and automatically sends custom, branded post-purchase emails asking customers to review products. Design | Development | Marketing
  • 9. MARKETING EXPENSE The cost of securing customer reviews will likely increase as more retailers and independent review sites compete for user-generated content. Backcountry.com plans to start awarding free products or certificates to its top 50 reviewers beginning in July, the first time the retailer has done so. Design | Development | Marketing
  • 10. DISRUPTIVE INNOVATION While consumers overwhelmingly visit retailer sites to read customer reviews, Bazaarvoice identifies Facebook, Google and other well-financed sites as potential competitive risks. If these companies develop more compelling ways for consumers to review products, they could lure customers away from retailers’ sites. Design | Development | Marketing
  • 11. PORTABILITY Make sure you retain ownership of all content created on a vendor’s site, in case you decide to switch to a new platform later. Bazaarvoice, for instance, will provide an XML feed of data submitted by the client’s users in connection with their services, which the client may use to migrate to a new vendor or in-house solution. Design | Development | Marketing
  • 12. THE DOS AND DON’TS OF CUSTOMER PRODUCT REVIEWS The key to effective customer reviews is credibility. If customers suspect a retailer is deleting negative reviews or planting positive ones, it can be detrimental to the store and/or the brands it sells. Design | Development | Marketing
  • 13. MODERATION Moderating social media posts involves screening customer reviews to eliminate profane or incomplete reviews, or fraudulent reviews from commercial interests trying to inflate the score of their own product or damage a competitor. It’s a time-consuming process and some managers may choose to have outside vendors manage this function. Design | Development | Marketing
  • 14. INDEX REVIEWS FOR SEARCH ENGINES Make sure reviews are built to be accurately indexed by search engines and raise the rankings of your product listings in search engine results. This has become a core search engine optimization (SEO) tactic for major retailers. Design | Development | Marketing
  • 15. RANK REVIEWERS Give customers an opportunity to rank reviewers, and identify top reviewers on your site. Backcountry.com pioneered this concept in the outdoor space with their Guru scoreboard, which recognizes top contributors based on how much, how often and what types of content they contribute. The approach enabled Backcountry to amass one of the world’s largest archives of customer product reviews. Design | Development | Marketing
  • 16. CONTACT US Design | Development | Marketing http://marketing.clicksbazaar.com/product-review- service http://www.clicksbazaar.com | contact@clicksbazaar.com Design | Development | Marketing