CTO experts in cloud technology. A use case of how we have helped a funded start-up build and run their entire business technology from the cloud.

1. OP Use Case

2. Use Case: a CTO client study

3. OP: a funded internet start-up

4. The primary OP business system is a
large complex website

5. CTO were engaged to provide expert
advice, manage the build, and run all the
company technical infrastructure

6. OP – full name withheld due to an NDA

7. How CTO helped

8. Requirements gathering, documentation and
specification: business system functionality
and business processes engineering

9. Tender process management: find the
perfect web development company
for the type of project

10. Project planning and management: build
schedules, budget planning, test
planning, management reporting

11. Architecture authority: quality control and
quality assurance for the design of the
business system (built by web development
company)

12. Business process systems design, commission,
configuration and integration: document
management systems, email, CRM,
security, backup and redundancy etc

13. Operational management: systems issue
management, 3rd party SLA management,
system monitoring, advice, configuration

14. The architecture

16. Design principles

17. Everything as a service – In the
cloud

18. Low (human) touch business flows

19. Security and redundancy as a priority

20. Everything as a service

21. Bespoke built systems: business
website, disaster recovery system, test/demo
system, content management system all
hosted and backup using a cloud hosting
company

22. Software as a service SaaS: email,
document management, customer
relationship management, marketing, issue
management systems all commissioned from
trusted vendors as a service e.g. company
domain gmail

23. Platform and Infrastructure as a
Service PaaS/IaaS: firewall - network
and website security and redundancy, system
monitoring and analytics, website payment
platform, data backups, remote desktop e.g.
data backups to Amazon Web Services

24. Exceptions: accountancy software and
middleware data flow management software
are ‘in-house’ bought software – to make
them ‘cloud’ CTO install and run them on a
remote desktop so that they are seen as a
‘cloud’ like services to the client

25. Low touch business flows

26. Data Integration: CTO configure
and manage middleware data integration
software which…

27. Extracts customer information from the
website an feeds it automatically to the CRM
system and the accountancy system…

28. Extracts payments from the website and
feeds them into the accountancy system…

29. Feeds customer raised issues from the
website or email to an issue management
system.

30. Payment System APIs: the business
website uses trusted payment platforms for
customer payment details and processing –
the website uses the payment system APIs for
instant processing

31. Integrated SaaS: CRM system and
marketing systems chosen due to their
compatibility and automatic integration

32. Security and redundancy as a
priority

33. Security: website firewall – encrypted
connections, browser checks, IP checks,
malware checks, denial of service attack
defence etc

34. Security: password management by CTO by
running all your SaaS accounts, configuring
and monitoring the servers and employing
strong secure and safely stored encrypted
passwords

35. Security: all customer payment details are
stored and processed by an accredited
payment platform and not managed by OP or
CTO e.g. paypal

36. Redundancy: mirror disaster recovery
website system – synchronised, and at a
separate location

37. Redundancy: data backed up by webhost,
data also backed up via middleware to
Amazon Web Services (AWS) for archive e.g.
fast recovery and slow recovery

38. Redundancy: daily accountancy
interface files stored at AWS for full back-up
and recovery of accountancy data

39. Redundancy concerns: currently
trusting the SaaS providers of the email,
document management, issue management
and CRM systems to safely manage the
redundancy of the data

40. OP run a fully functioning business and
do not own or run any hardware or
software – outside of employee laptops
with the basic apple or windows
operating systems

41. Can CTO help? Contact CTO for a free
consultation.
www.cto.uk.com
info@cto.uk.com
tel: 0044 (0)20 3478 9049