1) The supplier is asked to help analyze product complaints and prioritize quality and performance. 2) The distributor requests quality metrics and improvement reports that show the impact of changes, including modified inspection specifications, training, supplier audits, and trend data comparing 2010 and 2011. 3) Graphs showing data before and after changes are requested to demonstrate how changes reduced defects and improved the bottom line for both companies.

1. Dear Supplier,
We are available to help you in root cause analysis of all product related complaints.
We wanted to know how you prioritize product quality and performance.
Below is a list of what we are looking for when generating your process/quality metrics and quality
improvement reports:
1. Modify product/process metrics to monitor effectiveness of changes
For example:
Revised Inspection Specifications, New training for process inspectors, others
Trend chart showing number of loose arm pin in 2010 vs 2011
Number of suppliers audited during the last 6 months in 2011 and 2010
Trend chart showing number of damaged frames/welding in 2010 vs 2011
2. Audit/verify process changes are incorporated.
Last process audit: 2011 and in 2010 Date??
3. Assess whether to change process limits to reflect revised process performance and set stage for
further improvement
Sampling plan for each raw material reviewed when ?
Incoming inspection trend data 2010 vs 2011
4. Others: Show data in graphics – Before and After (a new change, inspection, training, revised
procedure, supplier audit, others) to show IMPACT of Change to reduce product defects
A small process improvement can mean a greater impact in both our bottom line.
You are our partner in the manufacturing side and we are both here to ensure customer satisfaction.
Please let us know how we can help you report and analyze all product related complaints.
Your Quality Coordinator, distributor side.