1. Student Supervisors:
What We Need to
Know
A presentation by Crystal Boyce, the Student Supervisor of the College of
William & Mary’s Swem Library Circulation Department
2. Who are our student
employees?
Student employees at Swem:
◦ Interlibrary Loan ◦ IT
◦ Circulation ◦ Media
◦ Administration ◦ Reference
◦ Special
◦ Tech Services
Collections
◦ Serials, cataloging,
acquisitions
◦ Development
But who are your student employees?
4. Group Activity
When we go around the room, please say:
◦ Name:
◦ Position:
◦ What your student employees do:
If you have a….
Twix: best part about supervising students
Starburst: most common problem when supervising
students
M&M’s: thing you would like to see change
5. Financial Aid
The Financial Aid Financial aid packages
office coordinates indicate a particular
employment dollar amount, but this
opportunities available is not a limiting factor.
to students on campus. Since campus
Federal Work Study is departments are
a need based program reimbursed by
awarded as part of the financial aid, the limit
financial aid package. to the amount a
Further, Work Study student can earn
funds are allocated would be determined
mostly to out of state by the hiring
students. department.
6. Minimum Wage
Annual raises are Current
Pay
based on budget Minimum
Schedule
availability. Wage
1st year $7.25
2nd year 7.50
3rd year 7.75
4th year 8.00
8. Tier System: Basic
• Tier 1: the basic entry level position at
which all student positions are
categorized by default
• Tier 2: responsibilities and training are
more defined and more integral to daily
functioning than Tier 1 SAs
• Tier 3: accountability to infrastructure
is incorporated into job description
• Tier 4: the highest level of responsibility
and accountability (also used for special
projects)
9. Defining the Tier
System
Tier assignment based on the Individuals receive annual
following: raises to account for increased
◦ Complexity of work experience and training.
This requires a finite
◦ Experience
description of position
◦ Level of responsibility responsibilities and duties and
◦ Training requires that students not be
◦ Broadness/reach of asked to perform outside of
responsibility their assigned position.
◦ Decision making/judgment
◦ Consequence of
performance
◦ Timeliness of problem
resolution
◦ Impact of missing shift
◦ Level of supervision
10. Tier System Process
Any new position would be
classified as Tier 1 by default.
Supervisors must submit written
justification for a higher tier
assignment to the Admin
Assistant.
If job description is straight
forward, Admin Assistant assigns
an appropriate classification and
notifies supervisor; otherwise the
Student Employee Committee will
meet to assign a classification.
Supervisor can appeal to
Director’s Council to change a
classification if they do not agree
with decision.
Appeal must be in writing with a
copy to the committee.
All documentation will be kept by
Admin Assistant.
12. Eligibility & Hours
Eligibility
◦ Full time students@ W&M
◦ Fall and spring: enrolled full time
◦ Summer: enrolled full-time or planning to return in fall
◦ Cannot work past graduation
Limitations on Hours
◦ 20 hours/week during fall and spring
◦ Individual departments can require a minimum or maximum number of hours
◦ Breaks, interims, summers: up to 40 hours/week
Schedules and Attendance - Flexibility and scheduling varies by department
Probationary Period – at least the first 30 days of employment
13. Active Employment
Breaks
Lounge privileges
Visitors
Computers
Equipment
Access codes and
passwords
Raises
Continuation of
employment
15. Worker’s
Compensation
Take care of injury
Notify supervisor of
injury ASAP
Use same procedures
for reporting staff
on-the-job injuries
Most students will
seek medical
attention at the
Student Health
Center
16. Direct Deposit
All new student SunTrust Bank (with
employees should a branch right next
sign up for direct to the W&M book
deposit store) brokered a
Don’t need a VOID- deal with W&M to
ed check – can use when all employees
bank statement with were required to
routing and account have direct deposit –
number special deals for WM
Checking or savings people
account Contact Ms. Michelle
Smith at SunTrust
(564-1480) or WM
Payroll Ops
17. Hiring Forms
Student Dates on I-9 and
Employment Student
Federal I-9 (online) Employment form
W-4 must match and
should be dated
Virginia W4
within 3 days of
Confidentiality turning into
Direct Deposit Deloris/Financial
Emergency Contact Aid
Forms are on the Financial Aid webpage
http://www.wm.edu/admission/financialaid/typesofaid/employworkstudy/do
19. Managing 30+ students per
semester has taught us a number
of valuable lessons – here’s our
chance to share them with you!
20. RESPECT
Treat the students as you would have them
treat you.
Further, expect them to show you the respect
you deserve.
Remember that for many of our students, this
is their first job, so many of the job skills we
might expect/hope our students to have will
need to be developed.
Remember that we have work-related jargon
that our students may not understand, so try
to make instructions clear by avoiding jargon
during training.
21. Balancing Work &
Classes
Most departments only While it is not our
offer student hours responsibility to ensure
between 8-5, which leave our students are
the student evening open balancing their work and
for studying and academic load, we also
clubs/organizations. cannot expect incoming
However, all students (especially
departments must freshmen) to understand
consider the student’s the new burdens they
academic course load will be taking on.
when determining work We recommend
schedules. freshmen work only 5-7
hours per week.
22. Common Student Employee
Problems
The student employee who complains
The student employee who procrastinates
The student employee who resists change
The student who is dishonest
The student employee who violates library rules
The student employee who violates university rules
The unmotivated student employee
The student employee with low morale
The disloyal student employee
The student employee with absenteeism problems
The student employee with personal problems
The student employee with personality problems
23. Common Student Employee
Problems:
What this really means
The student who will no call/no show
The student who doesn’t have good work etiquette
The student who is constantly late for work
The student who calls out of work often
The student who does homework while at work
(instead of other work)
The student who disappears or avoids work in
general
The student who hangs out with friends while
working
24. Effective
Management
Most unpleasant responsibilities of
management are disciplining and
terminating student employees
Corrective discipline is designed to make
employees aware of misconduct or poor
performance and to give them the
opportunity to correct their behavior or
improve their performance
◦ Verbal warnings
◦ Written warnings
◦ Suspension
◦ Termination
25. Prevention
Realize that many problem student
behaviors can be prevented by using
proper training techniques and making
sure that the student worker fully
understands his/her job description.
Provide the student with written
expectations to include job
responsibilities, hours to be worked, and
any information the student will be
responsible for knowing while working.
26. Problem Resolution
Situations, Keep track of student’s
circumstances, and the work. This allows you
people involved differ to monitor (and thus
from one problem to reward) good behavior
another. or to keep track of
Evaluate everything (and thus deal with)
individually and problem behavior.
decide what actions Have a system in place
are the most that standardizes what
appropriate. to do when problem
Know your own behaviors arise, so that
limitations. no student can
complain about special
treatment.
27. Resources
The Swem Student Handbook (https://
swem.wm.edu/forms/student-employee-handbook-acknowledgement)
Complete Guide for Supervisors of Student
Employees in Today’s Academic Libraries by
David A. Baldwin and Daniel C. Barkley. 2007
Effective Management of Student
Employment by David A. Baldwin, France C.
Wilkinson, and Daniel C. Barkley. 2000
“Managing Student Employees” by Alberta
Davis, Emily Okada, Rebecca Stinnett, and
Bara Swinson. Indiana Libraries, vol. 24, no. 1
Notas del editor
Where did you find these numbers? 2011-2012 Minimum Wage: $7.25