GHC Philolosophy & Electronic catalogue

ELECTRONIC CATALOGUE

Click on the pictures to find out about our company philosophy

Vision Values Measures Tools Concepts Principles

Click here for our services Graham Howard Consulting : 67 Springfield Lane : MORLEY : West Yorkshire : LS27 9PL
Tele : 0113 253 7549 : Fax : 0113 252 3937 : Mobile : 07855 349 419
www.grahamhowardconsulting.com : www.grahamhowardconsulting.co.uk
Email : info@grahamhowardconsulting.co.uk

‘Quality, Affordability, Success’




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Customer focus.
Development of people.
Quality.
Teamwork.
Value for money.
Click here for our services Honesty and integrity.
Commitment and results.
Inspirational leadership.





CUSTOMER FOCUS INTERNAL FOCUS
PEOPLE FOCUS
On Time Delivery. Productivity.
Safety First.
Right first time. Schedule Compliance.
Training To Improve Skills.
Value added per person Stock Turns.
Reducing Absenteeism.
Through Put Line Time. Process capability.
Enhancing Morale.
Waste reduction. Reject Rate.
People First.
Utilities.
Cost of Quality.
REGULATORY COMPLIANCE Scrap, rework & waste.
SUPPLIER FOCUS
First Aid. Overtime Expense.
Click here for our services On Time Delivery.
Fire compliance. Factory Cost Per Unit.
Quality circles.
Health & Safety. Tooling Expense.
Ship To Line.
Stress. VAPP.





Kaizen. Health & Safety.
Workplace organisation. Handling techniques.
Mistake proofing. First Aid.
Overall equipment effectiveness. Stress Management.
Process mapping. Management Development.
Pull systems. Fire Safety.
Quality functional deployment. Systems and procedures.
Quick changeover. Disaster planning.
Suggestion system. COSHH training.
Target cost system. Risk assessments and method statements.
Total productive maintenance. Communication.
Visual workplace. Information technology.





Customer first.
Next process is the customer.
Quality, cost and delivery.
Recurrence prevention.
Speak with data – collection is king.
Strong management.
Learning and development.
Cultural innovation and change.




Elimination of waste.
No blame culture.
Non-Judgmental.
Empower people & involvement.
Process & results.
Total systems.
Click here for our services Continuous improvement.
Team building and team working.
Education, Learning and Development.


For an overview of the content of each programme, click on the programme title.

Lean Practitioners Course Work Flow & Process Mapping

Lean Transformation Programme Total Productive Maintenance

Route Cause Analysis Lean Diagnostic Services

Value Stream Mapping One Day Courses

Poke Yoka – Error Proofing The 5S of Workplace Organisation

Visual Management & Control Set-Up Reduction/QCO/SMED

Introduction to Process Mapping – DMAIC
Building The Base & Tracking Results

Lean training, consultancy and interventions

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For an overview of the content of each programme, click on the programme title.
First Aid Programmes Health and Safety Programmes
First Aid at Work (3 Days) Level 1 Award in Health and Safety for Manufacturing

First Aid At Work Requalification (2 Days) Level 2 Award in Health and Safety in the Workplace (QCF)

Level 2 Award in Paediatric First Aid (QCF) Level 3 Award in Health and Safety in the Workplace (QCF)

Level 2 Award in Emergency First Aid at Work (QCF) Level 2 Award in Safe Moving and Handling (QCF)

Level 2 Award in Cardiopulmonary Resuscitation and Level 2 Award in the Control of Substances Hazardous to
Automated External Defibrillation (QCF). Health (QCF)

Level 2 Award in Risk Assessment (QCF)
Fire Safety Programmes
Level 1 Award in Fire Safety Awareness (QCF)

Level 2 Award in Fire Safety (QCF) Initial Teacher Training Programmes

Level 3 Award in Preparing to Teach in the Lifelong
Conflict Management Programme Learning Sector (QCF)

Level 2 Award in Conflict Management (QCF) Level 4 Award in Preparing to Teach in the Lifelong
Learning Sector (QCF)

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Duration: 5 Day Training Course
Who should attend?
Site Managers, Operations Directors and Managers, Production Managers, Engineering Managers, Supply chain and Logistics Managers, Operations team members,
Site Lean Champions.

What is the Lean Practitioners Workshop?
The Lean Practitioners Workshop is designed to provide participants with a full understanding of the range of Lean Manufacturing techniques and what tangible
benefits they bring, how they are applied and how they relate to one another. Delegates will be guided through a complementary blend of theory and practical
exercise designed to make setting the techniques into practice back in the workplace as easy as possible.

How is it used?
Lean manufacturing techniques are used to eliminate waste from processes thus enabling products and services to be made and/or delivered Right First Time at the
lowest possible cost. This allows manufacturers and service providers to offer customers best value whilst remaining profitable.
A common thread to the application of all Lean manufacturing techniques is the involvement of the complete workforce not just management. Our workshop will
guide delegates through how to deploy the techniques successfully and sustainably by involving the widest possible workgroups from within your own organisation.

What are the benefits? What does the course cover?
Day 1
Reduced Waste
Preparing the Lean Environment - performance measures, Workplace Organisation (5S),
Improved Customer Service Level (On time in Full OTIF) standardisation, visual management.
Improved Operating Performance (OEE) Day 2
Improved Quality Getting to the root of existing problems and issues - problem solving, PDCA, RCA
Improved Productivity Day 3
Get a vision of where you want to go – Process Mapping, Kaizen, Effective Team working
Improved Morale
Day 4
Get things flowing –JIT, standard operations, flexible cell design
Day 5
Sustain and Improve – TPM, Poke Yoke, Review Mechanisms, Involvement. Course Summary

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Lean Transformation Programme
4 Day Training Course plus a Lean project conducted in your organisation. What does the course cover?
Who should attend?
Day 1
Site Team Leaders, Supervisors, Production /Service Leaders, Engineers, Supply chain and
Kaizen – Where it came from (History), where it’s going, the tools and
Logistics operatives, Process team members, Site Lean Champions, Fore persons.
techniques of small incremental improvements. This workshop
What is the Lean Implementation Workshop? involves a practical element in the workplace, The Seven +1 Wastes a
The Lean Implementation Workshop is designed to provide participants with a full practical waste identification exercise.
understanding of the tools and techniques used in Lean Manufacturing and what tangible
benefits they bring, how they are applied and how they relate to one another. Delegates Day 2
will be guided through a complementary blend of theory and practical exercise designed to The 5S of Workplace Organisation, the tools and techniques of
enhance the facilitation of a workplace project run in your organisation by your work force. continual workplace organisation. This workshop involves a practical
How is it used? element in the workplace where the delegates will be schooled in the
Lean manufacturing techniques are used to eliminate waste from processes thus enabling art of conducting workplace audits.
products and services to be made and/or delivered Right First Time at the lowest possible
cost. This allows manufacturers and service providers to offer customers best value whilst Day 3
remaining profitable. Problem Solving, Effective Team working and Team Building. This
A common thread to the application of all Lean manufacturing techniques is the workshop involves a personal team role identification exercise and
involvement of the complete workforce not just management. Our workshop will guide further exercises to identify what makes a successful team and what
delegates through how to deploy the techniques successfully and sustainably by involving attributes a successful team needs.
the widest possible workgroups from within your own organisation in lean projects
identified by your management team. Day 4
What are the benefits? Visual Management and visual controls. This is a quick and simple
method of understanding if a process or operation is functioning as
Reduced Waste, Improved Customer Service Level (On time in Full OTIF), Improved
required. The use of visual displays and controls ensure that activities
Operating Performance (OEE), Improved Quality, Improved Productivity, Improved Morale
are performed correctly.

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2 Day Training Course

Who should attend?
Maintainers, Supervisors, Engineering Managers, Production Managers, Technicians, Production operators, team leaders & managers

What does the course cover?

The Problem Solving Process , Collecting Data, Pareto Analysis, Defining the problem, Levels of Problem Solving, Human Error, Problem Solving – Concept
Mapping, Problem Solving – Fishbone Diagrams, 5 WHY’s.

Benefits of RCA

Root Cause Analysis presents a more pro-active and focused approach to dealing with plant, equipment and procedural failures:
It allows the elimination of repetitive breakdowns
It allows the attainment of world class reliability performance levels
It encourages ownership through involvement of operators and maintainers in defining solutions
Equipment failures are recorded categorised and analysed using Pareto Analysis. Significant events are singled out for Root Cause Analysis by the
manufacturing/service team. Root Cause Analysis is conducted involving small facilitated groups of equipment operators and maintainers but can also be
applied by individuals within engineering, production and service teams.

Root Cause Analysis

Is a structured investigation of a defined problem that aims to identify the ‘true’ cause and the actions necessary to eliminate it.
The technique is used by many manufacturing companies to eliminate recurring and significant equipment failures. For high performers, Root Cause Analysis is
one of the techniques required to attain the last few percent on efficiency.

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2 Day Training Course

Who should attend?
Site Managers, Production Managers, Engineering Managers, Supply chain and Logistics Managers, Operations team members, Site Lean Champions, Team leaders,
supervisors.
What is 5S?
A five step technique for eliminating the waste from manufacturing and service processes, which originates from the ‘Kaizen’ approach to continuous
improvement. It involves everyone in stabilising, maintaining and improving the workplace.
The 5S Process, or simply ‘5S’, is a structured program to systematically achieve total organisation, cleanliness and standardisation in the workplace. A well-organised
workplace results in a safer, more efficient, and more productive operation. It boosts the morale of the workers promoting a sense of pride in their work and
ownership of their responsibilities.

‘5S’ was invented in Japan, and stands for five (5) Japanese words that start with the letter 'S': Seiri, Seiton, Seiso, Seiketsu, and Shitsuke. An equivalent set of five 'S'
words in English have likewise been adopted by many to preserve the ‘5S’ acronym in English usage. These are: Sort, Set (in place), Shine, Standardise, and
Sustain. Some purists do not agree with these English words - they argue that these words have lost the essence of the original 5 Japanese words.
Intended Audience
This course is perfect for all employees and is especially helpful to project leaders or supervisors responsible for integrating the 5S philosophy and 5S techniques into
their work area.
Benefits of 5s Technique
Leads to improved operational performance by reducing waste, a safer & more pleasant work environment, removes clutter & improves appearance.
improves teamwork & ownership, problems are easy to identify.
What are the goals of 5S Workshop?
Provide a better organised, safer, cleaner & less cluttered environment, Improved workplace by restorative cleaning & regular inspection, Visual Management
systems to control operations & identify non-conformances, Improved teamwork & ownership, A monitoring system for compliance, sustainability & continuous
improvement.

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Value Stream Mapping - 3 day Workshop
Who should attend?
Site Managers, Operations Directors and Managers, Production Managers, Engineering Managers, Supply chain and Logistics Managers, Operations team members,
Site Lean Champions, Team leaders, supervisors.
What is the Value Stream Mapping Workshop?
A 3-day workshop teaching the principals and techniques involved in Value Stream Mapping and learning how Value Stream Mapping helps to deliver a Lean
Manufacturing environment. The workshop combines theory and examples and is designed to be interactive and help individual delegates understand how to
relate the principals to their own working environments.
How is it used?
A Value Stream Map will give a simple picture of your business showing where you are and where you want to get to, with the scale of the obstacles in your way. It
shows every step involved in the material and information flows needed to bring a product from order to delivery and allows you to identify a strategy for reducing
all non-value adding activities from your manufacturing processes.
What are the benefits?
A Value Stream Map is a road map to Lean Manufacturing and as such it can be compared with an ordinary map in terms of its benefits and uses:
Helps locate where you are., shows you where you want to go to, helps highlight problems in your journey, helps find ways to make your journey simpler, easier or
faster, shows important points on the way, shows your journey in a simple picture form, helps highlight problems on your journey, the route can be understood by
all.
What does the course cover?
Day 1 – Getting the environment right – Lean Manufacturing Basics, Performance - Measurement, Workplace Organisation (5C), Standardisation, Visual
Management - PDCA, etc.
Day 2 – Learn and practice the principles of Current State Value Stream Mapping.
Day 3 – Learn and practice the Principles of Future State Value Stream Mapping.

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Set-Up reduction/Quick Change Over/SMED - 2 day Workshop
Who should attend?
Production Managers, Engineering Managers, Operations team members, Site Lean Champions, Team leaders, supervisors.

SMED is an acronym for Single Minute Exchange of Dies. This concept was originally developed in Japan for Toyota in order to change from making one model to
another in less than 10 minutes i.e. ‘single minute’. It was then applied to Automotive Industry to reduce set up times for production of pressed car parts and today
has been applied successfully in all industry and service sectors in very diverse applications. The technique concentrates on the change-over profile. This is the time
taken to changeover a machine from the last ‘GOOD’ product of one run to the first ‘GOOD’ product of the next production run at the acceptable process speed
hcobit runs 3-day on-site SMED workshops using the video technique to teach, apply and implement the SMED techniques on your processes to significantly reduce
change over time and develop the ethos of continuous improvement within operational teams.

Benefits of Change-Over-Reduction
Increased throughput.
OEE improved.
Make to demand - quick response to customer.
Smaller runs- greater flexibility.
Shorter Lead Times- less time spent in Factory.
Reduced Waste- Start Up losses reduced.
Reduced Stock Levels, Better use of Space.
What are the goals of SMED?
To reduce Change-Over to the MINIMUM time possible for all process elements.
NO compromise to Safety and Quality.
A series of No cost / low cost improvements.
Structured Methodology.
SMED is about working Smarter not Harder.
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Visual Management and Control - 2 day Workshop
Who should attend?
Production Managers, Engineers, Operations team members, Site Lean Champions, Team leaders, supervisors.

Visual management is one of the lean techniques designed so that anyone entering a work place, even those who are unfamiliar with the detail of the processes,
can very rapidly see what is going on, understand it and see what is under control and what isn’t. Essentially, the current status of the operation can be assessed, at
a glance. Visual management evolved in factories, but its principles apply equally in any setting, from offices to call centres. Ask yourself this, with a basic idea of
what your organisation does, could someone walk into your building/office and understand what the process is? Would they be able to see how work passes
through the process, or people pass through the service? Do we make it easier for staff to perform by creating a visual workplace? If the answer to any of these
questions is ‘no’, read on…

What does visual management help you to do? - Visual management helps you:

• Understand and indicate work priorities.
• See whether performance (usually daily) was met .
• Identify the flow of work and what is being done.
• Identify when something is going wrong or not happening.
• Show what standards of work should be.
• Communicate to everyone what performance measures are in place.
• Demonstrate all the elements required for safe and effective work.
• Provide real time feedback to everyone involved in the whole process.
• Cut down on meetings to discuss work issues.

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Poke Yoka - 2 day Workshop

Who should attend?

Poka Yoke is a quality management concept developed by a manufacturing engineer named Shigeo Shingo to prevent human errors from occurring in the
production line. Poka yoke comes from two Japanese words – ‘yokeru’ which means “to avoid”, and ‘poka’ which means ‘inadvertent errors’. Thus, poka yoke more
or less translates to ‘avoiding inadvertent errors’ The main objective of poke yoke is to achieve zero defects. In fact, it is just one of the many components of
Shingo’s Zero Quality Control (ZQC) system, the goal of which is to eliminate defective products. Poka yoke is more of a concept than a procedure. Thus, its
implementation is governed by what people think they can do to prevent errors in their workplace, and not by a set of step-by-step instructions on how they should
do their job. Poka yoke is implemented by using simple objects like fixtures, jigs, gadgets, warning devices, paper systems, and the like to prevent people from
committing mistakes, even if they try to! These objects, known as poka yoke devices, are usually used to stop the machine and alert the operator if something is
about to go wrong. Anybody can and should practice poka yoke in the workplace. Poke yoke does not entail any rocket science - sometimes it just needs common
sense and the appropriate poka yoke device. Poka yoke devices should have the following characteristics:

Useable by all workers, Simple to install, Does not require continuous attention from the operator (ideally, it should work even if the operator is not aware of it),
Low-cost, Provides instantaneous feedback, prevention, or correction. A lot of Shingo's poka yoke devices cost less than £50!

Three levels of Poka-Yoke:

1) Elimination of spills, leaks, losses at the source or prevention of a mistake from being committed.
2) Detection of a loss or mistake as it occurs, allowing correction before it becomes a problem.
3) Detection of a loss or mistake after it has occurred, just in time before it blows up into a major issue (least effective).

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Work Flow & Process Mapping - 11/2 day Workshop.
Who should attend?
Production Managers, Engineering Managers, Operations team members, Site Lean Champions, Team leaders, supervisors, Administration staff.

Process mapping refers to activities involved in defining exactly what a business entity does, who is responsible, to what standard a process should be completed
and how the success of a business process can be determined. Once this is done, there can be no uncertainty as to the requirements of every internal business
process. A business process illustration is produced. The first step in gaining control over an organisation is to know and understand the basic processes.

In order that business processes can be improved they must first be illustrated. The hardest task in business process
mapping is getting everyone to agree what the process looks like. The starting point is an illustration of the process.
The production of a process illustration is an continual activity. The more widely circulated the draft illustrations then the
more accurate the final, first off, illustration. A form of business process illustration is the flow-chart.

A flowchart is a type of diagram that represents an algorithm or process, showing the steps as boxes of various kinds, and
their order by connecting these with arrows. This diagrammatic representation can give a step-by-step solution to a given
problem. Data is represented in these boxes, and arrows connecting them represent flow / direction of flow of data.
Flowcharts are used in analysing, designing, documenting or managing a process or program in various fields.

GHC facilitates customers with the ability to map, model and manage company processes in order to obtain a better understanding of how specific goals can be
achieved. GHC’s process mapping encompasses management techniques that are often confused with workflow automation, but really its extent is much more far-
reaching and can be as fine-grained as managing the daily activities of employees, or as coarse-grained as taking a top-level perspective in the orchestration of
entire departments and projects.

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Building the base and tracking the results

Introduction to Process Mapping – DMAIC. Building the base and tracking the results - 2 day Workshop
Who should attend?
What Is the Main Objective of this Approach?
The DMAIC (Define-Measure-Analyse-Improve-Control) is the classic Six Sigma problem-solving process. Traditionally, the approach is applied to a problem with an
existing, steady-state process or product and/or service offering. Variation is the enemy—variation from customer specifications
in either a product or process is the primary problem. Variation can take on many forms. DMAIC resolves issues of defects or failures, deviation from a target,
excess cost or time, and deterioration. This approach reduces variation within and across the value-adding steps in a process. DMAIC identifies key requirements,
deliverables, tasks, and standard tools for a project team to utilise when tackling a problem. The DMAIC approach is designed to allow for flexibility and iterative
work, if necessary. As more is learned through the 5-step process, assumptions or hypotheses as to the root cause of the problem may be disproved, requiring the
project team to revisit them and modify or to explore alternative possibilities.
DMAIC builds on three fundamental principles:
• Results-focused, driven by data, facts, and metrics.
• Work is project-based (short-term in nature, with length depending upon scope and complexity) and project-structured, versus an on-going process.
• Inherent combination of tools-tasks-deliverables linkage that varies by step in the method.
During this workshop GHC will introduce the team to data gathering activities and the various tools and techniques used to gather the required data used in process
performance improvement activities.
What is Data Collection?
Data Collection helps your team to assess the health of your process. To do so, you must identify the key quality characteristics you will measure, how you will
measure them, and what you will do with the data you collect. What exactly is a key quality characteristic? It is a characteristic of the product or service produced
by a process that customers have determined is important to them. Data Collection is nothing more than planning for and obtaining useful information on key
quality characteristics produced by your process . However, simply collecting data does not ensure that you will obtain relevant or specific enough data to tell you
what is occurring in your process. The key issue is not: How do we collect data? Rather, it is: How do we obtain useful data? GHC will guide your people through the
data collection process and obtain meaningful data to use within the process mapping activity.

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2 day Workshop
Who should attend?
Operations team members , Production Managers, Engineers, Site Lean Champions, Team leaders, supervisors, Engineering Managers
What is Total Productive Maintenance ( TPM ) ?
It can be considered as the ‘medical science of machines’. Total Productive Maintenance (TPM) is a maintenance program which involves a newly defined concept for
maintaining plants and equipment. The goal of the TPM program is to markedly increase production while, at the same time, increasing employee morale and job
satisfaction. TPM brings maintenance into focus as a necessary and vitally important part of the business. It is no longer regarded as a non-profit activity. Down time
for maintenance is scheduled as a part of the manufacturing day and in some cases, as an integral part of the manufacturing process. The goal is to hold emergency
and unscheduled maintenance to a minimum.
Why TPM ?
TPM was introduced to achieve the following objectives, avoid wastage in a quickly changing economic environment, producing goods without reducing product
quality, reduce cost, produce a low batch quantity at the earliest possible time, goods send to the customers must be non-defective.

The GHC workshop is designed to demonstrate that Total Productive Maintenance goes far beyond traditional maintenance boundaries to attack equipment-related
waste, including: downtime, speed losses, defects, frequent adjustments, changeover and breakdowns.
Delegates are provided with a method to proactively maintain machines and equipment at their peak productivity. This group training exercise is designed to
precede a TPM implementation, or Kaizen event and covers the following topics;
• Understand TPM and its major components, including how to measure and increase overall equipment effectiveness and how TPM can help avoid interruptions
to production.
• Explains how the TPM process is integrated with other Lean tools to increase productivity.
• Delegates gather and analyse Overall Equipment Effectiveness (OEE) data to determine equipment constraints.
• Delegates -identify the six major equipment-related losses and how to minimise them in order to increase OEE.
• Delegates learn how implementation of the TPM process fosters improvement efforts in safety, quality, delivery, cost, and creativity by all employees.

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LEAN ASSESSMENT and DIAGNOSTICS
GHC can provide a customer centric lean diagnostic service which is tailored towards your organisation. One of our lean engineers will attend your site and conduct
these lean diagnostics over a two day period. Once complete we will provide you with our results and discuss how we can help you r organisation progress towards
your lean goals.
Lean Operational Assessment – Gap analysis
This assessment scores current practices on the shop floor/service area and identifies where the Seven + 1 Wastes exist. This tool provides valuable insight into how
your organisation compares to world-class organisations. The assessment also identifies where to focus improvement efforts for the greatest gains. Specific Lean
tools are aligned with low scoring areas to identify deficiencies. This assessment is designed for manufacturing, assembly operations, warehouse operations and
service providers.
Organisational Lean Evaluation
This is an in-depth assessment of your organisational procedures and practices which is compared against the standards required to become a lean organisation.
The diagnostic covers the following elements: The 5S, Standard Work, QCO, TPM, JIT, Jidoka (Built in Quality) and People.
Lean Transactional Assessment
This assessment scores current practices and services to identify where the Seven + 1 Wastes exist. This tool can be used to select the correct Lean tools to achieve
the greatest and quickest gains. A number of different categories with specific requirements are assessed to identify where Lean Practice training can help. This
assessment is designed for medical centre customer service, call centres, administrative functions, accounting and order processing centres’ and most non-
manufacturing processes.
Organisational Business Assessment
This assessment explores your organisations business activity, policies and procedures from a business process approach and covers the following categories:
Policies and Procedures, Performance, Procedures, People, The organisation and indicates key actions which your organisation needs to concentrate on to achieve
and maintain excellence.
Organisational Cultural Assessment.
This assessment explores your organisations cultural statue and activity from a business process approach and covers the following categories: Understanding &
commitment, Role modelling, Capability Building, Aligned Systems & Structures and indicates key actions which your organisation needs to concentrate on to
achieve and maintain excellence.

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First aid at Work - 3 day.

Our FAW course provides a comprehensive set of practical skills needed to become a confident first aider at work, giving you both the ability and knowledge to
deal with first aid emergencies. The course is designed for people who want to receive our most comprehensive first aid training and is especially suited for
nominated workplace first aiders looking to gain certified HSE approval.

What you will learn:

The content of the course will cover how to deal with the following:
Accidents and illness, Using a first aid kit, Simple record keeping, Treatment of an unconscious casualty, Heart attacks, Resuscitation, Shock, Choking
Bleeding, Burns and scalds, Poisoning, Fractures, Seizures, Asthma, Severe allergic reaction, Eye injuries, Low blood sugar, Fainting.

Course duration: Three days.

Assessment and certification.

After completing a final assessment successful delegates receive an approved certificate valid for three years.

The course is legally compliant with current Health and Safety (first aid) Regulations 1981.

Upon successful completion of this three day course, first aiders receive certification to allow them to practise for three years after which a re-qualification
course becomes necessary. It is strongly recommended that you update your skills by taking an annual refresher.

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First aid at Work Requalification - 2 day.

This course updates the first aid skills for people who need to renew their statutory first aid at work certificate and whose existing certificate is still valid.

First aiders whose certificates have expired for more than 28 days must attend the three day first aid at work course. Please note that you need to have
completed this course before the 28 days after expiry of your certificate are up.

Who should attend?

This course is for people wishing to renew a valid first aid at work certificate.

What you will learn

The course aims to update and refresh your knowledge of the First aid at work syllabus, while allowing time for revision and practice sessions in preparation for
a final assessment.

Course content
The course includes an update of first aid knowledge and skills and a revision of workplace requirements.


Successful candidates receive the full HSE -approved First aid at work certificate valid for three years after completing a practical skills test.

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Emergency First aid at Work - 1 day.

This course is ideal for smaller workplaces that present few health and safety risks.

Who should attend?

This course is designed for people who want to receive training in emergency first aid and is especially suited for nominated first aiders in smaller, low risk
working environments.

What you will learn?

The content of this course provides basic life saving first aid and workplace health and safety regulations, covering the following:
Health and safety (first aid) regulations.
Managing an incident management, the priorities of first aid, treatment of an unconscious casualty, resuscitation, shock
Choking, seizure, bleeding, common workplace injuries.

Course duration.

One day.

Assessment and certification

Continuous assessment by trainer.

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Level 2 Paediatric first aid.

The GHC paediatric first aid course meets the requirements of the Early Years foundation stage statutory framework. The course focuses on emergency
scenarios that are faced by professionals, including teachers, au pairs and playgroup leaders, looking after young children. It meets Ofsted requirements for
registered child minders and the requirements for nannies under the Approved Carers Scheme. It can also be used as evidence for employees working towards
an NVQ in Childcare and Education.

Who should attend?

This course is for people working with younger children - those up to eight years old – or working towards an NVQ in Childcare and Education.

What you will learn?

The course covers how to deal with accidents and emergencies involving young children.

Course content

First aid kit, action planning, treatment of an unconscious casualty, resuscitation, choking, asthma and diabetic emergencies, head injuries, seizures, bleeding,
burns, sprains, strains and fractures, poisoning, bites and stings, foreign objects, childhood conditions (e.g. measles, meningitis, croup).

Course duration - 12 hours.


Continuous assessment by trainer.

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Level 2 Award in Cardiopulmonary Resuscitation and Automated External Defibrillation (QCF).

This qualification is aimed at learners who wish for further training or to develop knowledge and/or skills in this subject area. It is recommended as training for
first aiders in the workplace environment who have access to a defibrillator. delegates gaining this qualification will know that Cardiopulmonary Resuscitation
and Automated External Defibrillation form an essential part of the chain of survival. The topics covered are regarded as being important to maintaining good
practice in the safe, prompt and effective administration of cardiopulmonary resuscitation and automated external defibrillation. The qualification offers the
trained provider the opportunity to provide effective emergency lifesaving first aid care using an AED. This is achieved through the understanding of the
BLS/AED algorithm and the responsibilities and treatment principles of AED use. Delegates gaining this qualification will know that Cardiopulmonary
Resuscitation and Automated External Defibrillation form an essential part of the chain of survival.

The topics covered are regarded by Skills for Health as being important to maintaining good practice in the safe, prompt and effective administration of
cardiopulmonary resuscitation and automated external defibrillation.

A range of subjects will be covered including:
Responsibilities and reporting.
Assessment of the situation.
Dealing with an unresponsive casualty.
AED functions.
Resuscitation.
Heart attacks.
Infection control.
Defibrillation procedures.
Choking.
AED safety.
Paediatric defibrillation.

Assessment criteria: Continual through course assessment by instructor.
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Level 1 Award in Fire Safety Awareness (QCF)

The Level 1 Award in Fire Safety Awareness is a qualification aimed at all staff, particularly new starters in any workplace, where a basic understanding of fire
safety is required.

Learners gaining this qualification will know that fire safety is the responsibility of everyone in the workplace with recognition of the contribution they may
have to prevent the starting and spread of fires.

Course Content:

Understand basic fire safety and what to do in the event of an emergency.
State the main causes of fires in the workplace.
Outline the main costs of fires in the workplace for employers, employees and society.
State their own duties and responsibilities in relation to fire safety at work.
State the duties and responsibilities of fire wardens and other people who may be required to take action as part of fire risk controls or during an emergency.
Describe the action to be taken in the event of a fire in the workplace, including methods of raising the alarm and contacting the emergency services.
Understand the principles of fire risk control.
List the key elements for effective fire risk management in the workplace.
Outline how the components of the fire triangle can be used to control fire risks. 3. List active and passive fire risk control measures.
Outline fire prevention measures that can be taken to minimise fire risks.
Understand the basics of practical fire safety.
State the safe operating parameters for the use of portable fire-fighting equipment.
Outline simple checks for ensuring that fire safety equipment is serviceable and safe to use.

Assessment.

This qualification is assessed through a 15-question multiple-choice question examination. The duration of the examination is 30 minutes.
Successful learners must achieve a score of at least 10 out of 15. Back to Services



Level 2 Award in Fire Safety (QCF).

The Level 2 Award in Managing Fire Safety is a qualification aimed at anyone involved in the management of fire safety in any workplace. This includes
managers, supervisors, team leaders, fire wardens (marshals) and staff working in any area where there is a potential risk of fire.

This qualification will provide employers and employees with relevant knowledge about fire safety, fire prevention and the role of a fire warden. It also covers
the action to be taken in the event of a fire. It is particularly important for those who have specific responsibilities for fire safety but would also increase fire
safety awareness and skills for other employees. Persons gaining this qualification will know that fire safety is the responsibility of everyone in the workplace
and will recognise the consequences of a fire in any premises.

This qualification is made up of one mandatory unit, delegates must successfully complete the assessment for the unit to achieve the qualification. This
qualification can be taken as a free standing qualification or as part of a wider programme of training.

What does the course Involve ?

This qualification is made up of one mandatory unit which includes;

Hazards and risks associated with fire in the workplace .
How fire risk is controlled in the work place.
Principles and practice of fire safety management at work.
Understand the role of the nominated fire warden.

This qualification is assessed through a 30-question multiple-choice examination. The duration of the examination is 1 hour. Successful delegates must achieve
a score of at least 20 out of 30.

Progression after this course

Progression and further learning routes include:
• Level 3/4 Fire Risk Assessment qualifications
• Level 3 Award in Health and Safety Back to Services



Level 2 Award in Conflict Management (QCF).

This course has been developed in order to meet the requirements of individuals who require training in this field. This subject is appropriate for a great many
sectors and is suitable for anyone with a customer-facing role or anyone who deals with service users or the general public. Our award is also relevant for those
individuals who would like a better understanding on the prevention of conflict occurring to give them more confidence in being able to deal with situations as
they arise.

The Level 2 award is generic and can be applied to a wide range of delegates and sectors. A total of 14 hours of guided learning is recommended in order for a
candidate to achieve this award.

Benefits of the Course

Subjects that need to be covered by the delegate to achieve the conflict management qualification include legislation, clear communication, proactive service
delivery, situation assessment and managing unrealistic expectations. There are a number of benefits that businesses can receive by putting forward delegates
for this qualification. One of these benefits includes improved customer service levels.

Following the completion of this award the delegate will know how to:

• Communicate to solve problems and reduce the potential for conflict.
• Identify the factors that influence human responses in conflict situations.
• Assess and reduce risks in conflict situations.
• Communicate effectively and de-escalate conflict in emotive situations.
• Use good practice after conflict situations.

Assessment is by multiple choice questions paper, number of questions 20 , time allowed 45 minutes.

Back to Services



Level 1 Award in Health and Safety for Manufacturing

This qualification focuses on the importance of maintaining health and safety in a manufacturing environment. Delegates will understand the hazards
associated with operating dangerous equipment, handling hazardous goods and moving and handling products. The importance of machinery guards, cut out
switches and other safety devices will be understood. The importance of following company health and safety rules and procedures will be understood.

This qualification is assessed through a 15-question multiple-choice question examination. The duration of the examination is 30 minutes. Successful delegates
must achieve a score of at least 10 out of 15.


• Level 2 Award in Health and Safety in the Workplace .
• Level 2 Award in the Control of Substances Hazardous to Health.

Both qualifications are offered by Graham Howard Consulting.

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Level 2 Award in Health and Safety in the Workplace (QCF)

The aim of the Level 2 Award in Health and Safety in the Workplace qualification is to provide delegates with knowledge of the basic Health and Safety practices
that are essential in the workplace. This includes the hazards and risks presented in the workplace along with the relevant legislation and ensures awareness of
cost-effective, practical control methods.

The qualification is applicable for any private or public sector working environment and provides employees with an awareness of their own safety, as well as
the safety of customers, contractors and members of the public.

The achievement of the Level 2 Award in Health and Safety in the Workplace qualification will enable delegates to work safely and to recognise and deal with
hazards in the workplace.

The Ofqual approved Level 2 Award in Health and Safety in the Workplace qualification has been developed specifically for insertion onto the Qualifications and
Credit Framework with full support from Proskills. It is therefore fully cognisant with industry and regulatory standards as well as being recognised by The
Health and Safety Executive, Auditors and other Enforcement Officers.

This qualification is assessed through a 30-question multiple-choice question examination. The duration of the examination is 1 hour. Successful delegates must
achieve a score of at least 20 out of 30.


• Level 3/4 Occupational Health and Safety competency based qualifications (NVQs/Apprenticeships)
• Level 3 Award in Health and Safety.

Back to Services



Level 3 Award in Health and Safety in the Workplace (QCF)

The Level 3 Award in Health and Safety in the Workplace provides progression from the Level 2 Award in Health and Safety in the Workplace and is intended
principally for those who are operating in a supervisory or managerial role.

Qualification holders will have gained a wide range of knowledge on health and safety Law, the hazards present in a workplace and how to implement effective
and necessary controls. The Level 3 Award in Health and Safety in the Workplace will equip candidates with the skills necessary for the effective supervision of
staff. It will also focus on the importance of the health and safety culture of a business which will be an invaluable resource to those taking the qualification.

The Level 3 Award in Health and Safety in the Workplace is applicable for any private or public sector working environment. Delegates
working towards the Level 3 qualification will know that supervisors and managers have legal and moral obligations to ensure health and safety within a
business and that this includes obligations to employees, contractors, suppliers and members of the public. They will also be able to take responsibility for
ensuring the competency of the workforce and for identifying hazards, implementing controls and taking appropriate corrective action when
necessary. Furthermore, holders of the Level 3 Award will assist businesses to demonstrate their legal requirement to engage a 'competent person'.

The Ofqual approved Level 3 Award in Health and Safety in the Workplace qualification has been developed specifically for insertion onto the Qualifications and
Credit Framework with full support from Proskills. It is therefore fully relevant to industry and regulatory standards as well as being recognised by The Health
and Safety Executive, Independent Auditors and Enforcement Officers.

This qualification is assessed through a 60 multiple-choice question examination. The duration of the examination is 2 hours.

Successful learners must achieve a score of at least 40 out of 60. Learners will achieve a Merit at 50/60.

Back to Services



Level 2 Award in Safe Moving and Handling (QCF)

Manual Handling injuries are the cause of most lost working days in the UK, with sprains and strains due to the incorrect lifting and moving of objects causing
most suffering to employees.

The Health and Safety at Work Act 1974 and subsequent Regulations require that employees are provided with information and training and this general
requirement should be supplemented with specific training and information on manual handling.

The Manual Handling Operations Regulations do not set any weight limits for lifting and carrying loads and amendments in 2002 clearly now require employees
to have adequate or appropriate knowledge or training. The Regulations will apply to nearly all work activities from offices to care homes and factories. There
will be different risks associated with different sectors and the Level 2 Award in Safe Moving and Handling offers learning outcomes which are suitable for all.

The qualification provides an effective means of ensuring that employees are aware of their responsibilities and have understood the principles of the safe
moving and lifting of loads.

This qualification is assessed through a practical examination through the duration of the course by the tutor, followed by a 15-question multiple-choice
question examination. The duration of the examination is 30 minutes.

Successful delegates must achieve a score of at least 10 out of 15. Learners must also practically demonstrate the application of the correct techniques as
indicated within the learning outcomes of the unit.


Level 2 Award in Health and Safety in the Workplace and the Level 2 Award in Moving People Safely

Back to Services



Level 2 Award in the Control of Substances Hazardous to Health (QCF)

The Level 2 Award in the Control of Substances Hazardous to Health (COSHH) is aimed at those learners who work in an environment where coming into contact
with hazardous substances is likely.

This includes workplaces in areas such as manufacturing, cleaning, healthcare, transport, utilities and office environments. It gives learners the knowledge and
skills to recognise the risks associated with hazardous substances and how to control them.

Course content covers:

The law relating to handling of substances hazardous to health.
Employer and employee responsibilities.
Risk assessment principles.
Precautions necessary to control hazardous substances.
Procedures necessary to control hazardous substances.

Duration – 1 Day.

Progression

Level 2 Award in Health and Safety in the Workplace and Level 3 Award in Health and Safety in the Workplace

This qualification is assessed through a 15-question multiple-choice examination. The duration of the examination is 30 minutes.
Successful learners must achieve a score of at least 10 out of 15.

Back to Services




Risk assessments play a vital role in preventing injury and illness in the workplace. Assessing the potential risks and hazards in a place or situation prevents
accidents before they cause harm. Many benefits are achieved through improving health and safety in the workplace. There are moral, legal, and economic
reasons for ensuring health and safety in the workplace. Employers have a moral responsibility towards their employees to protect them and health and safety
laws require this anyway. In meeting the legislation requirements will lead to reducing days lost to illness and accidents and preventable injuries which all
makes economic sense.

This qualification is designed to be an introduction to the principles of Risk Assessment. It covers why risk assessments are necessary, the legal requirements
relating to risk assessments and simple processes for carrying out a risk assessment. The Level 2 Award in Risk Assessment qualification will benefit everyone in
a work environment as it will raise everyone's awareness of the concept of risk assessment. The course is designed to help improve the workplace culture for
occupational health and safety by enabling candidates to understand the basic principles of risk assessment. It is suitable for delegates working in any
environment who need to be more risk aware by raising their knowledge of risk in the workplace and basic things they can do to control it.

Successful completion of this training programme and the assessment will enable candidates to understand the main causes of accidents and ill health and the
implications they have for people in the workplace. This six hour (typically in one day) course covers:
Legal requirement for risk assessments.
The principles of risk assessment including: Hazards, risks and control measure.
The 5 steps of risk assessment.
The hierarchy of control.
Risk assessment review and record keeping.

This qualification is assessed through a 20-question multiple-choice question examination. The duration of the examination is 30 minutes.
Successful delegates must achieve a score of at least 13 out of 20.

Progression routes could include: • Level 3 Award in Risk Assessment .
Back to Services
• Level 3 Award in Health and Safety in the Workplace .




This qualification is designed for delegates with a responsibility to conduct risk assessments at low risk premises. It covers the principles of risk assessment, the
relationship between hazard and risk and requires learners carry out their knowledge learned on the course by undertaking a risk assessment. Therefore laying
a foundation for further development as a risk assessor.

Employers and the self employed have a legal duty to assess health and safety risks. Anyone carrying out a risk assessment needs to have the necessary
knowledge and skills. This level 3 risk assessment qualification ensures that supervisors and managers have the necessary depth of understanding to enable
them to carry out risk assessments.

The Level 3 Award in Risk Assessment covers:
Legislation
Principles of risk assessment.
Prioritising risk.
Controls.
Documentation.
Monitoring controls.
Risk assessment in practice.

How this qualification is assessed
This qualification is assessed in two parts: Part 1: Multiple choice examination 30 questions lasting 1 hour. Learners must achieve 20/30 in order to pass.
Part 2: Centre set and marked assessment. Learners are expected to undertake a risk assessment, which will be internally assessed, externally moderated.

The risk assessment activity is an opportunity for learners to fully understand and demonstrate the risk assessment process. Learners must follow the 5 step
process to risk assessment.

Progression routes could include: Level 4 Award in Health and Safety in the Workplace
Back to Services



Level 3 Award in Preparing to Teach in the Lifelong Learning Sector (QCF)

This is a small introductory course which will give a threshold status to teach. It will be mandatory for any new teacher who teaches publicly funded provision.
Those for whom teaching/tutoring/training is their major role, will be required to progress to a further qualification appropriate to role.

The Level 3 Award in Preparing to Teach in the Lifelong Learning Sector (QCF) (PTTLS) is the minimum requirement for those in their first year of teaching in the
FE sector, who regularly operate within government-funded provision.

It provides delegates with the knowledge and skills to plan, deliver, manage, facilitate, assess and review learning sessions. Delegates can complete the
qualification without access to additional teaching/tutoring/training experience.
Those who complete this qualification and want to continue their professional development can become qualified assessors by completing any of 1our
assessing qualifications.

What are the entry requirements for this qualification?

There are no entry requirements for the PTLLS award. However, delegates should be qualified and/or experienced in the subject that they wish to teach.
How is it achieved?

Delegates must produce a portfolio of evidence that will meet the learning outcomes for the units that the learner selects to achieve. They must also complete a
practical assessment which consists of a 15 minute micro-teach session delivered as part of the programme, where both tutor and peer feedback will be given.

Back to Services



Level 4 Award in Preparing to Teach in the Lifelong Learning Sector (QCF)

This qualification is ideal for those entering the teaching industry. It is also ideal for anyone currently teaching or wishing to teach their subject specialism. If
you are a trainer involved in providing funded Work Based Learning (WBL), you may also be required to obtain PTLLS in order to satisfy funding requirements.

The PTLLS award can be delivered either in a classroom environment (Pathway A) or via a work-based learning environment (Pathway B). There are different
requirements according to which pathway the learner chooses to undertake.
The qualification is registered on the Qualification and Credit Framework (QCF), and has a credit value of 12. Those successfully completing this qualification
may wish to progress onto the Certificate in Teaching in the Lifelong Learning Sector (CTLLS) or the Diploma in Teaching in the Lifelong Learning Sector (DTLLS).

What are the entry requirements for this qualification?

There are no entry requirements for the PTLLS award. However, delegates should be qualified and/or experienced in the subject that they wish to teach.

How is it achieved?

Delegates must produce a portfolio of evidence that meets the learning outcomes for the units that the learner selects to achieve. They must also complete a
practical assessment which consists of one 15 minute micro-teach session delivered as part of the programme, where both tutor and peer feedback will be
given.

Back to Services



GHC also offer a range of one day courses covering the following topics and we can deliver bespoke courses to meet all of your organisations lean requirements.

• Waste elimination.
• Team Building and Team working.
• Problem Solving.
• Standard Work and standard Operations.
• Focussed Improvement Teams.
• Introduction to Lean principles.
• The seven measures.

GHC also offer, a wide range of National accredited qualifications through the Chartered Institute of Environmental Health and Highfield Awarding Body for
Compliance. These qualifications cover a broad spectrum from health & Safety courses to Stress Awareness and Management. We also offer one day training
packages covering a diverse range of subjects. For more information on our one day packages and any training or development needs you may have, contact us
using the contact details below:

Web: www.grahamhowardconsulting.com www.grahamhowardconsulting.co.uk
Email: info@grahamhowardconsulting.co.uk
Tele: 0113 253 7549 Fax: 0113 253 3937 Mobile: 07855 349419

Back to Services



Price List
Lean Practitioner's Workshop (5 Days). £1200 + VAT/per delegate.
Lean Implementation Workshops (4 Days) + project. £1200 + VAT/per delegate.
Root Cause Analysis. £625 + VAT/per delegate.
The 5S of Workplace Organisation. £500 +VAT/per delegate.
Value Stream Mapping. £795 + VAT/per delegate.
SMED/Quick Change Over/Setup Reduction. £795 + VAT/per delegate.
Visual Management and Control. £500 + VAT/per delegate.
Waste elimination. £350 + VAT/per delegate.
Team Building and Team working. £350 + VAT/per delegate.
Problem Solving. £350 + VAT/per delegate.
Standard Work and standard Operations. £350 + VAT/per delegate.
Focussed Improvement Teams. £350 + VAT/per delegate.
Introduction to Lean principles. £350 + VAT/per delegate.
The seven measures. £350 + VAT/per delegate.
Lean Diagnostic & Organisational Assessment. £1050 + VAT/per day.
Poka Yoke – error Proofing. £350 + VAT/per delegate.
Work Flow and Process Mapping. £375 + VAT/per delegate.
Introduction to Process Mapping – DMAIC. Building the base and tracking the results. £375 + VAT/per delegate.
Total Productive Maintenance. £500 + VAT/per delegate.

What the Price Includes

1) All prices shown are exclusive of VAT and include all course materials, (colour laser printed) course notes.
2) Group size is negotiable; however a minimum of 6 persons is required.
3) The price does not include transport to, or accommodation at the venue. (When required). Back to Services



First Aid at Work (3 Days). £1200 + VAT/per delegate.
First Aid At Work Requalification. (2 Days) £1200 + VAT/per delegate.
Level 2 Award in Cardiopulmonary Resuscitation and Automated External Defibrillation (QCF). £625 + VAT/per delegate.
Level 2 Award in Paediatric First Aid (QCF). £500 +VAT/per delegate.
Level 2 Award in Emergency First Aid at Work (QCF) . £795 + VAT/per delegate.
Level 1 Award in Fire Safety Awareness (QCF). £795 + VAT/per delegate.
Level 2 Award in Fire Safety (QCF) . £500 + VAT/per delegate.
Level 2 Award in Conflict Management (QCF) . £350 + VAT/per delegate.
Level 1 Award in Health and Safety for Manufacturing. £350 + VAT/per delegate.
Level 2 Award in Health and Safety in the Workplace (QCF) . £350 + VAT/per delegate.
Level 3 Award in Health and Safety in the Workplace (QCF) . £350 + VAT/per delegate.
Level 2 Award in Risk Assessment (QCF) . £350 + VAT/per delegate.
Level 3 Award in Risk Assessment (QCF) . £350 + VAT/per delegate.
Level 2 Award in Safe Moving and Handling (QCF) . £350 + VAT/per delegate.
Level 2 Award in the Control of Substances Hazardous to Health (QCF) . £1050 + VAT/per day.
Level 3 Award in Preparing to Teach in the Lifelong Learning Sector (QCF) . £350 + VAT/per delegate.
Level 4 Award in Preparing to Teach in the Lifelong Learning Sector (QCF) . £375 + VAT/per delegate.

GHC are happy to come to you, if you need training delivering on your site please contact us to discuss your requirements.

What the Price Includes

1) All prices shown are exclusive of VAT and include all course materials, (colour laser printed) course notes.
2) Group bookings - Group size is negotiable; however a minimum of 6 persons is required.
3) The price does not include transport to, or accommodation at the venue. (When required). Back to Services



GHC operates from our head office located in Morley Leeds, in the west Yorkshire region of England. We are a national business and have
provided lean interventions and nationally accredited training programmes across many different sectors of industry and are proud of the results
we can offer to our customers.

Some of our more notable customers include but are not limited to;

CTL Seal Ltd. Ecclesfield. Heavy engineering and fabrication.

FALCO Engineering Ltd. Sheffield. Heavy fabrication for the mining industry.

Tubular Fabrications Ltd. Sheffield. Tube manipulation and heavy pipe work fabricators.

Diamond Seating Ltd. Sheffield. Automotive and rail seating specialists.

Charles Thompson Ltd. Kilnhurst Rotherham. Heavy fabrication and manufacture of pressure vessels in exotic metals.

Real Time Training Ltd. Leeds. National training provider.

Northwood Environmental Ltd. Huddersfield. Recycling specialists.

AJs National Training Solutions. Leeds. Private training provider.

Back to Services



For additional information or to book an intervention call or Email one our Lean enterprise team:

Graham Howard Consulting

Tele: 0113 253 7549
Fax: 0113 253 7549
Mobile: 07855 349419
Email: info@grahamhowardconsulting.co.uk
www.grahamhowardconsulting.com
www.grahamhowardconsulting.co.uk

Graham Howard Consulting : 67 Springfield Lane : Morley : West Yorkshire : LS27 9PL :
Tele 0113 253 7549 : Fax 0113 253 3937 : Mobile 07855 349419 :

Email : infograhamhowardconsulting.com

Back to Services www.grahamhowardconsulting.com : www.grahamhowardconsulting.co.uk Back to Home Page


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