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ISO/IEC20000 An Introduction
In a Nutshell ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why ISO/IEC20000? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why ISO/IEC20000? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is it used for? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Brief History ,[object Object],[object Object],[object Object],[object Object],[object Object]
About me ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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ISO/I20000 in a nutshell