2. Overview
We
need to not only understand
delivering the bad news….
We need to understand the impact of
bad news on people.
Understanding and managing your
emotions
Anticipating and responding appropriately
to others’ emotions
3. Consider emotions you may
encounter
Achievement
Anything getting in the way of
advancement or results
Affiliation
Anything impairing being liked or accepted
Autonomy
Anything reducing independence
Creativity
Anything shutting them down
4. Consider emotions you may
encounter
Responsibility
Anything breaking their commitments
Recognition
Anything making them look bad
Status
Anything reducing title or influence
Security
Anything that makes the future uncertain
