The growth of e-commerce has elevated order fulfillment to a critical business function. Companies are challenged to deliver the perfect order every time while providing a consistent brand experience from channel to channel — in store, via catalog or online. To accommodate this growing complexity, fulfillment now requires sophisticated processes, state-of-the-art resources, and an in-depth understanding of the multi-channel environment. The E-Fulfillment Trends Report looks closely at the fulfillment practice today. Based on an online survey of industry professionals, this in-depth study addresses key questions: Who is using e-fulfillment and why? How are they managing their operations? What trends are emerging nationwide?