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• Cognizant 20-20 Insights




Home Area Networks: A Preferred
Choice for Energy Efficiency
Rising energy prices, increasingly sophisticated conservation options
and gains in customer confidence are driving the adoption of home
energy management technologies and electric vehicle charging.

      Executive Summary                                   has proposed strict greenhouse emissions rules
                                                          for all new power stations, effectively barring the
      According to reports, global investment in smart
                                                          building of any new coal-fired plants.3 Nuclear
      home management will surpass $4 billion in 2016,
                                                          power generation has proliferation and environ-
      fueled by government stimulus, faster wireless
                                                          mental risks. The aftermath of the 2011 tsunami
      networks and cloud platforms.1 Utility customers
                                                          made this abundantly clear. With the given rise in
      now no longer just consume energy but are
                                                          political pressure, utilities worldwide would look
      willing to participate in energy conservation and
                                                          to their own customers to help tackle the ever-
      contribute through energy generation. For a
                                                          increasing demand for energy.
      utility, every kWh saved is a kWh earned.

      The current scenario has enabled energy service     Energy Demand and Utilities’
      providers and retailers to offer cloud-based        Response
      smart services and solutions for home energy        According to the Electric Power Research
      management.                                         Institute, electricity consumption in residen-
                                                          tial, commercial and industrial establishments
      This paper seeks to address the challenges          in the U.S. is set to increase at a rate of 1.07%
      that the energy industry faces in leveraging        annually, with consumption increasing by 26%
      investments in advanced meter infrastructure.       till 2030. Whereas the Annual Energy Outlook
      It proposes engaging residential customers in       2012 (AEO2012) Reference Case forecasts a
      achieving end-user energy efficiency.               realistic potential reduction of 22%, to 0.83% in
                                                          this growth rate, by the creation of a favorable
      The Geopolitical Imperative                         environment through government sponsorship
      The “Green Button Initiative,”2 an industry         as well as market-driven trends toward energy
      response to a White House call to provide utility   efficiency.4
      customers with energy usage data to help them
      minimize wastage and shrink bills, has prompted     While utilities search for newer and cleaner ways
      large investments in home area network (HAN)        of energy generation, however, their programs
      development. Adding to the urgency is the fact      and policies for energy demand reduction lag
      that the U.S. Environmental Protection Agency       behind. This can be partly attributed to utilities’




      cognizant 20-20 insights | september 2012
fears about their bottom line, which in turn is                            This leads to some obvious questions:
due to their lack of understanding of appropri-
ate technologies to achieve demand reduction.                              •	 How profitable is pursuing residential energy
                                                                               efficiency through ADR?
Successful demand reduction can be realized with
automated demand side management (DSM),                                    •	 How much are customers willing to invest in
which uses analytical frameworks to analyze HAN                                HAN-enabled smart appliances?
device data, end-user load profile characteriza-
tion and environmental impact, and thereafter
                                                                           •	 How   should baselines be estimated for resi-
                                                                               dential customers without jeopardizing their
integrate this data into utility resource planning.                            comfort or safety?
The U.S. Federal Energy Regulatory Commission’s                            •	 How    should rewards be determined for
report on national demand response potential                                   consumers     without     compromising grid
suggests that the residential class of customers,                              operators’ profitability?
which is awash in energy choices and replete with
high tech options, provides the most “untapped
                                                                           •	 How should energy reduction coefficients for
                                                                               demand reduction management be calculated?
potential for demand response.” With 70% antici-
pated participation, demand response programs                              Impediments to end-user demand control can
represent roughly 45% of the potential impact                              be resolved through a systematic and stream-
on end-user energy efficiency.5 The caveat here is                         lined approach towards ADR programs. It would
the lack of a viable business plan for generating                          comprise steps such as the following:
revenue and profit from smart appliances.
                                                                           •	 Segregate    consumers into heterogeneous
                                                                               groups based on factors such as weather
Business Case Modeling for
                                                                               conditions, appliance classes, etc. and
HAN Energy Management
                                                                               designate a baseline load shape for each group.
Automated Demand Response
Automated demand response (ADR) programs
                                                                           •	 Analyze   demand patterns combining historic
                                                                               and real-time demand data.
for HAN-enabled appliances present a utility
with viable opportunities for flattening peak                              •	 Design  and deploy an accurate prediction
load demand to a manageable scale through                                      model for dispatchable and non-dispatchable
peak shaving. Peak shaving could be achieved                                   ADR programs.
by programming end-user devices to reflect daily
                                                                           •	 Quantify   statistically the impact of ADR
demand patterns.                                                               through an appropriate measurement and veri-


Results of ADR Implementation from a Listed Utility

                                   Electric Load Profile of Auto DR Participants, August 30, 2007

                                   45
       Whole Building Power (MW)




                                   40

                                                                        Auto DR
                                   35                                   Saves Capacity

                                   30

                                   25
                                                                         Auto DR Saves Energy            — 3/10/07 Baseline
                                   20
                                                                                                         — 8/30/07 Baseline
                                     12 AM                      12 PM                           11PM


Source: http://www.pge.com/mybusiness/energysavingsrebates/demandresponse/adrp/
Figure 1




                                             cognizant 20-20 insights      2
fication methodology. Use regression methods                        •	 Accruing cost overhead of newer devices and
                          for baseline adjustment.                                                absence of accepted standards for interoper-
                                                                                                  ability.
                       •	 Evaluate and automate the process of integrat-
                          ing customers’ distributed energy generation                        How can these problems be addressed?
                          and renewable capability.                                           •	 Leverage    advanced communication such as
                       •	 Create  awareness and educate customers                                 Wi-Fi, 4G-LTE, etc. to stream real-time usage
                          about the benefits and ease of modern demand                            data from smart meters.
                          reduction methods.                                                  •	 Educate   consumers by deploying IHDs and
                       •	 Reward customers’ demand reduction steps.                               energy dashboards, and eradicate miscon-
                                                                                                  ceptions about price neutrality and the
                       Dynamic Pricing and Curated Consumption                                    extent of usage curtailment by using statisti-
                       Consumers find it easier to comprehend price                               cally accurate yet easy-to-decipher reports,
                       information rather than kilowatts/hour. Thus                               messages and alerts.
                       price management systems must translate peak
                                                                                              •	 Exhibit sensitivity towards particular customer
                       electric system conditions, providing objective                            segments such as low-income groups, the
                       information on scarcity of electricity to customers,                       elderly, the infirm, children and small businesses
                       so as to engage them in energy management.                                 to help allay concerns about dynamic pricing
                                                                                                  being unfair. Create forward contracts and
                       Is Dynamic Pricing the One-stop Shop for DSM?
                                                                                                  baseline rebates and encourage risk-free trials.
                       Dynamic pricing deployment involves challenges
                       such as the following:                                                 •	 Provide bill protection by ensuring that bills are
                                                                                                  not higher than otherwise applicable tariffs but
                       •	 Availability
                                     of usage data that is sufficient-                            rather are reduced.
                          ly granular and frequent for flexible rate
                          deployment.                                                         Distributed Generation and Impact
                                                                                              from Electric Vehicle Charging
                       •	 Consumer   sentiment about the complex
                                                                                              With the advent of deregulation, distributed
                          dynamic pricing being predatory and unfair
                                                                                              energy generation can no longer be overlooked
                          and designed to benefit only high-end homes.
                                                                                              in distribution systems. Bloomberg’s energy


                       Dynamic Pricing Philosophy


                                                        Would you mind a dynamic tariff?
                                                        No risk, no reward
                                 Potential
                                  Reward                          Less Risk,                                More Risk,
                              (Discount from                    Lower Reward                              Higher Reward
                                 Flat Rate)

                                                                                                                          RTP
                                    Increasing Reward




                                                          PTR                                               VPP
                                                                                               CPP
                                                                                    Super Peak TOU
                                                                            TOU
                                                                   Seasonal Rate
                                                             Inclining Block Rate
                                                         Flat Rate
                                                                                                                                 Risk
                                                                                        Increasing Risk                   (Variance in Price)


                       Source: http://www.menloenergy.com/?p=349
                       Figure 2




TOU = Time of Use
CPP = Critcal Peak Pricing                               cognizant 20-20 insights             3
VPP = Variable Peak Pricing
PTR = Peak Time Rebate
RTP = Real Time Pricing
finance report on the U.S. mentions a massive              off-peak hours could cause shifts in demand
57% increase in its renewable energy outlay, to            peaks and may lead to vulnerability in the
$51 billion.6 Falling technology costs and strength-       power distribution system.
ening policy support in favor of renewable energy
create a favorable environment for benefitting
                                                       •	 High  variability and complex signaling make
                                                           renewable energy integration difficult.
from the advantages of distribution generation.
                                                       •	 Power   quality and harmonic distortion can
A major advantage of the advent of smart                   throw a systematic grid off balance.
grids and smart appliances is their ability to
sense, collect and analyze disaggregated data.         Dealing with the Impact of EV Charging
Therefore dynamic peak load shaving can be             Utilities can subsidize electric charging equipment,
achieved by intelligently shifting residential users   thereby reserving the rights to provision them as
to their localized power backup facilities during      HAN devices — thus making remote monitoring
peak demand.                                           and management possible.

Growth of Electric Vehicles                            Utilities should provision separate meters for EV
The stability of energy grids worldwide has            charging so that the advanced metering infra-
been affected by plug-in electric vehicles. U.S.       structure (AMI) data from these meters can be
government agencies predict that more than             collected and analyzed for accurate identifica-
one million electric vehicles will be in service by    tion and customer profile segregation. This will
2015. The U.S. Department of Energy recently           help in prediction of EV penetration and charging
announced an $8.5 million grant to support public      behavior.
planning of EV infrastructure through joint public
                                                       Finally, focused solutions such as EV charging
and private ventures.7
                                                       impact visualization, ADR and direct load control
A settlement between the California Public             can be leveraged through HAN and wide area
Utilities Commission (CPUC) and NRG Energy Inc.        network applications.
will result in the establishment of roughly 200
charging stations and over 10,000 charging units
                                                       Conclusion
in 1,000 locations across California.8                 Growing energy prices and consumers’ desire
                                                       for energy monitoring and control will attract
To mitigate the risk from uncontrolled EV              investments into HAN technology and in-home
charging, utilities should focus on applications       displays. Commoditization of LAN/WAN tech-
that help integrate the charging infrastructure        nologies coupled with maturity and standardiza-
into their resource planning.                          tion of protocols will foster growth and ease of
                                                       deployment in HAN-based energy management
Problematic Scenarios for EV and Renewable             systems. Utilities and energy service providers
Energy Integration                                     should target this growth opportunistically and
•	 EV early adopters with even a level 2 charger       should align their offerings to capitalize on the
  could exceed the emergency loading charac-           emerging HAN marketplace. Simply put, execution
  teristics in most transformers today in a matter     of ADR, DSM and dynamic pricing combined with
  of minutes.                                          the versatility and flexibility of HAN technology
•	 Disparate EV charging could be uncontrollable       will not only increase trust among customers but
  and undetectable. Simultaneous charging at           also engage them in energy-saving endeavors.




                       cognizant 20-20 insights        4
Footnotes
1	
     ON World: Home Energy Management summary analysis. http://www.onworld.com/smartenergyhomes
2	
     Green Button Initiative. http://www.greenbuttondata.org/greenabout.html
3	
     “EPA to impose first greenhouse gas limits on power plants.” http://www.washingtonpost.com/national/
     health-science/epa-to-impose-first-greenhouse-gas-limits-on-power-plants/2012/03/26/gIQAiJTscS_
     story.html
4	
     Annual Energy Outlook 2012. http://www.eia.gov/forecasts/aeo/
5	
     FERC Assessment of Demand Response Programs.
     http://www.ferc.gov/legal/staff-reports/11-07-11-demand-response.pdf
6	
     Global Trends in Renewable Energy Investment 2012. http://bnef.com/WhitePapers/view/110
7	
     Awards to Advance Vehicle Development.
     http://energy.gov/articles/awards-advanced-vehicle-development
8	
     CPUC settlement. http://docs.cpuc.ca.gov/PUBLISHED/NEWS_RELEASE/165145.htm



About the Author
Sanket Patnaik is an Associate Consultant at Cognizant. He has over six years of experience in systems
architecture and business analysis with a focus on energy management, smart grid and AMI analytics.
Sanket has a bachelor’s degree in technology from the College of Engineering and Technology, Bhu-
baneswar, India. He can be reached at Sanket.Patnaik@cognizant.com.




About Cognizant
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process out-
sourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in
Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry
and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50
delivery centers worldwide and approximately 145,200 employees as of June 30, 2012, Cognizant is a member of the
NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing
and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.


                                         World Headquarters                  European Headquarters                 India Operations Headquarters
                                         500 Frank W. Burr Blvd.             1 Kingdom Street                      #5/535, Old Mahabalipuram Road
                                         Teaneck, NJ 07666 USA               Paddington Central                    Okkiyam Pettai, Thoraipakkam
                                         Phone: +1 201 801 0233              London W2 6BD                         Chennai, 600 096 India
                                         Fax: +1 201 801 0243                Phone: +44 (0) 20 7297 7600           Phone: +91 (0) 44 4209 6000
                                         Toll Free: +1 888 937 3277          Fax: +44 (0) 20 7121 0102             Fax: +91 (0) 44 4209 6060
                                         Email: inquiry@cognizant.com        Email: infouk@cognizant.com           Email: inquiryindia@cognizant.com


©
­­ Copyright 2012, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is
subject to change without notice. All other trademarks mentioned herein are the property of their respective owners.

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Home Area Networks: A Preferred Choice for Energy Efficiency

  • 1. • Cognizant 20-20 Insights Home Area Networks: A Preferred Choice for Energy Efficiency Rising energy prices, increasingly sophisticated conservation options and gains in customer confidence are driving the adoption of home energy management technologies and electric vehicle charging. Executive Summary has proposed strict greenhouse emissions rules for all new power stations, effectively barring the According to reports, global investment in smart building of any new coal-fired plants.3 Nuclear home management will surpass $4 billion in 2016, power generation has proliferation and environ- fueled by government stimulus, faster wireless mental risks. The aftermath of the 2011 tsunami networks and cloud platforms.1 Utility customers made this abundantly clear. With the given rise in now no longer just consume energy but are political pressure, utilities worldwide would look willing to participate in energy conservation and to their own customers to help tackle the ever- contribute through energy generation. For a increasing demand for energy. utility, every kWh saved is a kWh earned. The current scenario has enabled energy service Energy Demand and Utilities’ providers and retailers to offer cloud-based Response smart services and solutions for home energy According to the Electric Power Research management. Institute, electricity consumption in residen- tial, commercial and industrial establishments This paper seeks to address the challenges in the U.S. is set to increase at a rate of 1.07% that the energy industry faces in leveraging annually, with consumption increasing by 26% investments in advanced meter infrastructure. till 2030. Whereas the Annual Energy Outlook It proposes engaging residential customers in 2012 (AEO2012) Reference Case forecasts a achieving end-user energy efficiency. realistic potential reduction of 22%, to 0.83% in this growth rate, by the creation of a favorable The Geopolitical Imperative environment through government sponsorship The “Green Button Initiative,”2 an industry as well as market-driven trends toward energy response to a White House call to provide utility efficiency.4 customers with energy usage data to help them minimize wastage and shrink bills, has prompted While utilities search for newer and cleaner ways large investments in home area network (HAN) of energy generation, however, their programs development. Adding to the urgency is the fact and policies for energy demand reduction lag that the U.S. Environmental Protection Agency behind. This can be partly attributed to utilities’ cognizant 20-20 insights | september 2012
  • 2. fears about their bottom line, which in turn is This leads to some obvious questions: due to their lack of understanding of appropri- ate technologies to achieve demand reduction. • How profitable is pursuing residential energy efficiency through ADR? Successful demand reduction can be realized with automated demand side management (DSM), • How much are customers willing to invest in which uses analytical frameworks to analyze HAN HAN-enabled smart appliances? device data, end-user load profile characteriza- tion and environmental impact, and thereafter • How should baselines be estimated for resi- dential customers without jeopardizing their integrate this data into utility resource planning. comfort or safety? The U.S. Federal Energy Regulatory Commission’s • How should rewards be determined for report on national demand response potential consumers without compromising grid suggests that the residential class of customers, operators’ profitability? which is awash in energy choices and replete with high tech options, provides the most “untapped • How should energy reduction coefficients for demand reduction management be calculated? potential for demand response.” With 70% antici- pated participation, demand response programs Impediments to end-user demand control can represent roughly 45% of the potential impact be resolved through a systematic and stream- on end-user energy efficiency.5 The caveat here is lined approach towards ADR programs. It would the lack of a viable business plan for generating comprise steps such as the following: revenue and profit from smart appliances. • Segregate consumers into heterogeneous groups based on factors such as weather Business Case Modeling for conditions, appliance classes, etc. and HAN Energy Management designate a baseline load shape for each group. Automated Demand Response Automated demand response (ADR) programs • Analyze demand patterns combining historic and real-time demand data. for HAN-enabled appliances present a utility with viable opportunities for flattening peak • Design and deploy an accurate prediction load demand to a manageable scale through model for dispatchable and non-dispatchable peak shaving. Peak shaving could be achieved ADR programs. by programming end-user devices to reflect daily • Quantify statistically the impact of ADR demand patterns. through an appropriate measurement and veri- Results of ADR Implementation from a Listed Utility Electric Load Profile of Auto DR Participants, August 30, 2007 45 Whole Building Power (MW) 40 Auto DR 35 Saves Capacity 30 25 Auto DR Saves Energy — 3/10/07 Baseline 20 — 8/30/07 Baseline 12 AM 12 PM 11PM Source: http://www.pge.com/mybusiness/energysavingsrebates/demandresponse/adrp/ Figure 1 cognizant 20-20 insights 2
  • 3. fication methodology. Use regression methods • Accruing cost overhead of newer devices and for baseline adjustment. absence of accepted standards for interoper- ability. • Evaluate and automate the process of integrat- ing customers’ distributed energy generation How can these problems be addressed? and renewable capability. • Leverage advanced communication such as • Create awareness and educate customers Wi-Fi, 4G-LTE, etc. to stream real-time usage about the benefits and ease of modern demand data from smart meters. reduction methods. • Educate consumers by deploying IHDs and • Reward customers’ demand reduction steps. energy dashboards, and eradicate miscon- ceptions about price neutrality and the Dynamic Pricing and Curated Consumption extent of usage curtailment by using statisti- Consumers find it easier to comprehend price cally accurate yet easy-to-decipher reports, information rather than kilowatts/hour. Thus messages and alerts. price management systems must translate peak • Exhibit sensitivity towards particular customer electric system conditions, providing objective segments such as low-income groups, the information on scarcity of electricity to customers, elderly, the infirm, children and small businesses so as to engage them in energy management. to help allay concerns about dynamic pricing being unfair. Create forward contracts and Is Dynamic Pricing the One-stop Shop for DSM? baseline rebates and encourage risk-free trials. Dynamic pricing deployment involves challenges such as the following: • Provide bill protection by ensuring that bills are not higher than otherwise applicable tariffs but • Availability of usage data that is sufficient- rather are reduced. ly granular and frequent for flexible rate deployment. Distributed Generation and Impact from Electric Vehicle Charging • Consumer sentiment about the complex With the advent of deregulation, distributed dynamic pricing being predatory and unfair energy generation can no longer be overlooked and designed to benefit only high-end homes. in distribution systems. Bloomberg’s energy Dynamic Pricing Philosophy Would you mind a dynamic tariff? No risk, no reward Potential Reward Less Risk, More Risk, (Discount from Lower Reward Higher Reward Flat Rate) RTP Increasing Reward PTR VPP CPP Super Peak TOU TOU Seasonal Rate Inclining Block Rate Flat Rate Risk Increasing Risk (Variance in Price) Source: http://www.menloenergy.com/?p=349 Figure 2 TOU = Time of Use CPP = Critcal Peak Pricing cognizant 20-20 insights 3 VPP = Variable Peak Pricing PTR = Peak Time Rebate RTP = Real Time Pricing
  • 4. finance report on the U.S. mentions a massive off-peak hours could cause shifts in demand 57% increase in its renewable energy outlay, to peaks and may lead to vulnerability in the $51 billion.6 Falling technology costs and strength- power distribution system. ening policy support in favor of renewable energy create a favorable environment for benefitting • High variability and complex signaling make renewable energy integration difficult. from the advantages of distribution generation. • Power quality and harmonic distortion can A major advantage of the advent of smart throw a systematic grid off balance. grids and smart appliances is their ability to sense, collect and analyze disaggregated data. Dealing with the Impact of EV Charging Therefore dynamic peak load shaving can be Utilities can subsidize electric charging equipment, achieved by intelligently shifting residential users thereby reserving the rights to provision them as to their localized power backup facilities during HAN devices — thus making remote monitoring peak demand. and management possible. Growth of Electric Vehicles Utilities should provision separate meters for EV The stability of energy grids worldwide has charging so that the advanced metering infra- been affected by plug-in electric vehicles. U.S. structure (AMI) data from these meters can be government agencies predict that more than collected and analyzed for accurate identifica- one million electric vehicles will be in service by tion and customer profile segregation. This will 2015. The U.S. Department of Energy recently help in prediction of EV penetration and charging announced an $8.5 million grant to support public behavior. planning of EV infrastructure through joint public Finally, focused solutions such as EV charging and private ventures.7 impact visualization, ADR and direct load control A settlement between the California Public can be leveraged through HAN and wide area Utilities Commission (CPUC) and NRG Energy Inc. network applications. will result in the establishment of roughly 200 charging stations and over 10,000 charging units Conclusion in 1,000 locations across California.8 Growing energy prices and consumers’ desire for energy monitoring and control will attract To mitigate the risk from uncontrolled EV investments into HAN technology and in-home charging, utilities should focus on applications displays. Commoditization of LAN/WAN tech- that help integrate the charging infrastructure nologies coupled with maturity and standardiza- into their resource planning. tion of protocols will foster growth and ease of deployment in HAN-based energy management Problematic Scenarios for EV and Renewable systems. Utilities and energy service providers Energy Integration should target this growth opportunistically and • EV early adopters with even a level 2 charger should align their offerings to capitalize on the could exceed the emergency loading charac- emerging HAN marketplace. Simply put, execution teristics in most transformers today in a matter of ADR, DSM and dynamic pricing combined with of minutes. the versatility and flexibility of HAN technology • Disparate EV charging could be uncontrollable will not only increase trust among customers but and undetectable. Simultaneous charging at also engage them in energy-saving endeavors. cognizant 20-20 insights 4
  • 5. Footnotes 1 ON World: Home Energy Management summary analysis. http://www.onworld.com/smartenergyhomes 2 Green Button Initiative. http://www.greenbuttondata.org/greenabout.html 3 “EPA to impose first greenhouse gas limits on power plants.” http://www.washingtonpost.com/national/ health-science/epa-to-impose-first-greenhouse-gas-limits-on-power-plants/2012/03/26/gIQAiJTscS_ story.html 4 Annual Energy Outlook 2012. http://www.eia.gov/forecasts/aeo/ 5 FERC Assessment of Demand Response Programs. http://www.ferc.gov/legal/staff-reports/11-07-11-demand-response.pdf 6 Global Trends in Renewable Energy Investment 2012. http://bnef.com/WhitePapers/view/110 7 Awards to Advance Vehicle Development. http://energy.gov/articles/awards-advanced-vehicle-development 8 CPUC settlement. http://docs.cpuc.ca.gov/PUBLISHED/NEWS_RELEASE/165145.htm About the Author Sanket Patnaik is an Associate Consultant at Cognizant. He has over six years of experience in systems architecture and business analysis with a focus on energy management, smart grid and AMI analytics. Sanket has a bachelor’s degree in technology from the College of Engineering and Technology, Bhu- baneswar, India. He can be reached at Sanket.Patnaik@cognizant.com. About Cognizant Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process out- sourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 145,200 employees as of June 30, 2012, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant. World Headquarters European Headquarters India Operations Headquarters 500 Frank W. Burr Blvd. 1 Kingdom Street #5/535, Old Mahabalipuram Road Teaneck, NJ 07666 USA Paddington Central Okkiyam Pettai, Thoraipakkam Phone: +1 201 801 0233 London W2 6BD Chennai, 600 096 India Fax: +1 201 801 0243 Phone: +44 (0) 20 7297 7600 Phone: +91 (0) 44 4209 6000 Toll Free: +1 888 937 3277 Fax: +44 (0) 20 7121 0102 Fax: +91 (0) 44 4209 6060 Email: inquiry@cognizant.com Email: infouk@cognizant.com Email: inquiryindia@cognizant.com © ­­ Copyright 2012, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is subject to change without notice. All other trademarks mentioned herein are the property of their respective owners.