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The Quality Dilemma in Education Revisited
colin gray | EDET 755

June 25, 2009
Introduction
QUALITY | overview
QUALITY | overview

       internally or externally evaluated
QUALITY | overview

       internally or externally evaluated

      long-term measurements of success
QUALITY | overview

       internally or externally evaluated

      long-term measurements of success

             proposed standards
QUALITY | overview

       internally or externally evaluated

      long-term measurements of success

             proposed standards

      relative standards and expectations
QUALITY | definition

         “relative to the unique perspectives and
     interpretations of different stakeholder groups
        (students, alumni, faculty, administrators,
       parents, oversight boards, employers, state
    legislatures, local governing bodies, accrediting
   associations, transfer institutions, and the general
                          public).”

                  (Cleary, 2001, p. 20)
QUALITY | definitions
QUALITY | definitions

     academic
QUALITY | definitions

     academic       corporate
QUALITY | definitions

     academic         corporate

    professionalism
QUALITY | definitions

     academic         corporate

    professionalism

      peer review
QUALITY | definitions

     academic         corporate

    professionalism

      peer review

    elitist mindset
QUALITY | definitions

     academic               corporate

    professionalism               TQM
                      (total quality management)
      peer review

    elitist mindset
QUALITY | definitions

     academic               corporate

    professionalism               TQM
                      (total quality management)
      peer review
                                 CQI
                         (continuous quality
    elitist mindset         improvement)
QUALITY | definitions

     academic                corporate

    professionalism                TQM
                       (total quality management)
      peer review
                                  CQI
                          (continuous quality
    elitist mindset          improvement)

                      preeminence of measurement
QUALITY | definitions

     academic                 corporate

    professionalism                 TQM
                        (total quality management)
      peer review
                                    CQI
                            (continuous quality
    elitist mindset            improvement)

                       preeminence of measurement

                      processes that maximize service
PARADIGM SHIFT | overview
PARADIGM SHIFT | overview

      provider focused to learner focused
PARADIGM SHIFT | overview

            provider focused to learner focused

 other sources for the creation and dispensing of knowledge
PARADIGM SHIFT | overview

            provider focused to learner focused

 other sources for the creation and dispensing of knowledge

  integrating a wider range of resources and data sources
PARADIGM SHIFT | tradeoffs
PARADIGM SHIFT | tradeoffs

     risks         benefits
PARADIGM SHIFT | tradeoffs

       risks         benefits
   commoditization
PARADIGM SHIFT | tradeoffs

       risks          benefits
   commoditization

   dubious faculty/
    administration
PARADIGM SHIFT | tradeoffs

       risks          benefits
   commoditization

   dubious faculty/
    administration

    poor content
PARADIGM SHIFT | tradeoffs

           risks                  benefits
      commoditization

      dubious faculty/
       administration

        poor content

failure of traditional delivery
    methods in e-learning
PARADIGM SHIFT | tradeoffs

           risks                        benefits
      commoditization             new information paradigm

      dubious faculty/
       administration

        poor content

failure of traditional delivery
    methods in e-learning
PARADIGM SHIFT | tradeoffs

           risks                          benefits
      commoditization              new information paradigm

      dubious faculty/            democratization of knowledge
       administration

        poor content

failure of traditional delivery
    methods in e-learning
PARADIGM SHIFT | tradeoffs

           risks                          benefits
      commoditization              new information paradigm

      dubious faculty/            democratization of knowledge
       administration
                                   inclusion of creating-based
        poor content                           tools

failure of traditional delivery
    methods in e-learning
STANDARDS | considerations
STANDARDS | considerations

      place of the “laboratory classroom”
STANDARDS | considerations

      place of the “laboratory classroom”

      education shaping political agendas
STANDARDS | considerations

       place of the “laboratory classroom”

      education shaping political agendas

      bases of quality assurance evaluation
METHODOLOGY | divide
METHODOLOGY | divide

   process      outcomes
METHODOLOGY | divide

       process               outcomes
 follows internally defined
          structure
METHODOLOGY | divide

       process               outcomes
 follows internally defined
          structure

 accreditation = mandate
METHODOLOGY | divide

       process               outcomes
 follows internally defined
          structure

 accreditation = mandate

   targeted knowledge
METHODOLOGY | divide

       process                  outcomes
 follows internally defined   real-world performance
          structure                 measures

 accreditation = mandate

   targeted knowledge
METHODOLOGY | divide

       process                  outcomes
 follows internally defined   real-world performance
          structure                 measures

 accreditation = mandate       holistic knowledge

   targeted knowledge
Concluding
Thoughts

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The Quality Dilemma in Education Revisited

  • 1. The Quality Dilemma in Education Revisited colin gray | EDET 755 June 25, 2009
  • 4. QUALITY | overview internally or externally evaluated
  • 5. QUALITY | overview internally or externally evaluated long-term measurements of success
  • 6. QUALITY | overview internally or externally evaluated long-term measurements of success proposed standards
  • 7. QUALITY | overview internally or externally evaluated long-term measurements of success proposed standards relative standards and expectations
  • 8. QUALITY | definition “relative to the unique perspectives and interpretations of different stakeholder groups (students, alumni, faculty, administrators, parents, oversight boards, employers, state legislatures, local governing bodies, accrediting associations, transfer institutions, and the general public).” (Cleary, 2001, p. 20)
  • 11. QUALITY | definitions academic corporate
  • 12. QUALITY | definitions academic corporate professionalism
  • 13. QUALITY | definitions academic corporate professionalism peer review
  • 14. QUALITY | definitions academic corporate professionalism peer review elitist mindset
  • 15. QUALITY | definitions academic corporate professionalism TQM (total quality management) peer review elitist mindset
  • 16. QUALITY | definitions academic corporate professionalism TQM (total quality management) peer review CQI (continuous quality elitist mindset improvement)
  • 17. QUALITY | definitions academic corporate professionalism TQM (total quality management) peer review CQI (continuous quality elitist mindset improvement) preeminence of measurement
  • 18. QUALITY | definitions academic corporate professionalism TQM (total quality management) peer review CQI (continuous quality elitist mindset improvement) preeminence of measurement processes that maximize service
  • 19. PARADIGM SHIFT | overview
  • 20. PARADIGM SHIFT | overview provider focused to learner focused
  • 21. PARADIGM SHIFT | overview provider focused to learner focused other sources for the creation and dispensing of knowledge
  • 22. PARADIGM SHIFT | overview provider focused to learner focused other sources for the creation and dispensing of knowledge integrating a wider range of resources and data sources
  • 23. PARADIGM SHIFT | tradeoffs
  • 24. PARADIGM SHIFT | tradeoffs risks benefits
  • 25. PARADIGM SHIFT | tradeoffs risks benefits commoditization
  • 26. PARADIGM SHIFT | tradeoffs risks benefits commoditization dubious faculty/ administration
  • 27. PARADIGM SHIFT | tradeoffs risks benefits commoditization dubious faculty/ administration poor content
  • 28. PARADIGM SHIFT | tradeoffs risks benefits commoditization dubious faculty/ administration poor content failure of traditional delivery methods in e-learning
  • 29. PARADIGM SHIFT | tradeoffs risks benefits commoditization new information paradigm dubious faculty/ administration poor content failure of traditional delivery methods in e-learning
  • 30. PARADIGM SHIFT | tradeoffs risks benefits commoditization new information paradigm dubious faculty/ democratization of knowledge administration poor content failure of traditional delivery methods in e-learning
  • 31. PARADIGM SHIFT | tradeoffs risks benefits commoditization new information paradigm dubious faculty/ democratization of knowledge administration inclusion of creating-based poor content tools failure of traditional delivery methods in e-learning
  • 33. STANDARDS | considerations place of the “laboratory classroom”
  • 34. STANDARDS | considerations place of the “laboratory classroom” education shaping political agendas
  • 35. STANDARDS | considerations place of the “laboratory classroom” education shaping political agendas bases of quality assurance evaluation
  • 37. METHODOLOGY | divide process outcomes
  • 38. METHODOLOGY | divide process outcomes follows internally defined structure
  • 39. METHODOLOGY | divide process outcomes follows internally defined structure accreditation = mandate
  • 40. METHODOLOGY | divide process outcomes follows internally defined structure accreditation = mandate targeted knowledge
  • 41. METHODOLOGY | divide process outcomes follows internally defined real-world performance structure measures accreditation = mandate targeted knowledge
  • 42. METHODOLOGY | divide process outcomes follows internally defined real-world performance structure measures accreditation = mandate holistic knowledge targeted knowledge