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Off-campus but in-focus: delivering library services from Derby to the world
- 1. www.derby.ac.uk Off-campus but in-focus: delivering library services from Derby to the world Jonathan White & Jacqui DaCosta
- 2. www.derby.ac.uk The University of Derby • Post-1992 university • 15,935 HE students based in the UK • 8,380 HE students based at overseas franchised institutions • 4,775 FE students • Based in Derby, Buxton, Leek & Chesterfield
- 3. www.derby.ac.uk Campus growth One University, – four towns… …four towns, twelve+ sites… …five libraries Collaborative partner institutions’ growth
- 4. www.derby.ac.uk UDOL 2001 – first online learning programmes 2011 – UDOL created Around 3000 students – unique growth in part-time numbers Trimester model with intakes: Jan, May & Sept UK based = 56% Overseas = 44%
- 5. www.derby.ac.uk Let’s hear from you User experience Customer care Quality & performance measurement Staff development Teaching & learning 1 2 3 5
- 6. www.derby.ac.uk User experience • Shaped by contacts with UoD libraries: – Email, telephone, Skype, VEDs, in person • Videos and guides to support learning • Students at Collaborative Partner colleges visiting UoD sites • UoD librarians visiting Collaborative Partners • Online reading lists and CCC
- 7. www.derby.ac.uk Customer care • Library Enquiry Service – Email & telephone enquiries – Postal loans & interlibrary loans (UK only) – SCONUL Access • Working with UDOL advisors, academic leads & content creation • Relationships with Collaborative Partners • Virtual Enquiry Desks (VEDs) – started during Love Your Library week
- 8. www.derby.ac.uk Quality & performance measurement • Surveys: – NSS, Feedback, Distance Learning Barometer – Library surveys (2013, 2015, UDOL – 2015) • Programme Committees – subject librarians attend for on/off campus and UDOL programmes • Periodic Reviews: – Collaborative Partners – home and away • New UK partners – Librarians on panels.
- 9. www.derby.ac.uk Staff development • Upskilling of subject librarians: – Using Blackboard Collaborate – Creating Panopto videos • Working with library staff at Collaborative Partner institutions – Get-togethers every 6 months: demos, training, activities • UDOL staff development module on Blackboard & webinars
- 10. www.derby.ac.uk Teaching & learning • Online training: – Online introduction to e-resources (through Blackboard Collaborate). • Enhance Your Learning skills programme: – Experimenting with live streaming of workshops (through Panopto). • Staff induction Blackboard module • PDP module developed in March 2014
- 11. www.derby.ac.uk What does the future hold? • UDOL library survey 2016 • Online support charter – managing expectations • Statement of Service for Collaborative Partners • On-going development: – Videos – Tutorial • Does it work for the online learner? – On or off-campus
- 12. www.derby.ac.uk Questions? Jacqui DaCosta j.dacosta@derby.ac.uk Jon White j.p.white@derby.ac.uk
Notas del editor
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- JACQUI Delivery of online programmes originally in Faculties – moved to UDOL to provide a recognisable brand and identity. Range of programmes across vocational, professional and scientific subject areas. Courses with most students, Nursing, Psychology, Business, but also courses in Law, Environmental Management, Education and Engineering. Global reach with students from >100 countries Click for development model Trimester set up – makes providing the same service as on campus semester very difficult. Interesting set up as courses developed by team based in Derby and then delivered by more than 300 dedicated online course tutors based worldwide
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