This document introduces coaching and provides guidance on effective coaching. It explains that coaching is used to transfer skills, improve performance, and foster team sustainability. The coaching cycle involves preparation, demonstration, feedback, and follow up. Preparation includes identifying a goal and performance gap. Effective demonstration considers learning styles. Feedback should be focused on the goal, ask questions, and provide validation. Follow up includes scheduling future sessions and ensuring the learner applies the new skill. Common pitfalls to avoid include delegating too soon before competence is developed.
2. Purpose
To introduce coaching to the leaders of ACE.
To help you develop your team’s programs and people
through effective coaching/training.
To give you the key fundamentals of effective coaching.
7. Effective Coaching - Prep
PREPARATION
Environment, Coach & Learner
Decide on a goal
Establish GAP
There must be a different between the learner’s current level of skill
and the target level
The learner must understand/perceive this gap
The learner’s GAP will drive the desire to learn
8. Effective Coaching - Do
DO
Coach demonstrates & observes
Hits different learning styles
Focused on the skill & outcome
Outcome established during Prep stage
Coach needs excellent skill/knowledge
For appropriate feedback
To role model
9. Effective Coaching - Feedback
FEEDBACK
RULES:
Related to the goal/outcome
Less is More
Learner first – why?
Ask vs. Tell
What went well?
What you change for next time?
Listen & Validate
Positive & Supportive
2 strokes for every poke
10. Effective Coaching – Follow Up
FOLLOW UP
Schedule it
Build a plan for next steps
Learner follows up with Coach
Generally once skill has been used again next
Do it!
11. Common Coaching Pitfall...
DELEGATION
TOO SOON!
Leadership Styles
vary with the
competence of the
learner.
DELEGATION
requires high
competence
12. Coaching a New Skill
DORAGI
D – Demonstrate
O – Observe
R – Re-demonstrate
A – Assign Task
G – Goal Set
I – Inspect
13. Summary
The learner must have a learning GAP
Prep – Do – Feedback – Follow Up
Coaching is Skill Specific
Don’t jump to Delegate