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Christian Bartels – SAP on IBM i Development
11 June 2012




Business Continuity with
SAP on IBM i
Minimizing planned and unplanned downtime




                                               © 2012 IBM Corporation




Business Continuity with SAP on IBM i


Agenda



    Concepts of business continuity
    Physical and logical data replication
    SAP application availability
    Live Partition Mobility
    SAP near Zero Downtime Maintenance




2                                              © 2012 IBM Corporation




                                                                        1
Business Continuity with SAP on IBM i


Concepts of business continuity
Planned outages:                                                    Unplanned outages:

       Software
      maintenance                                                          Hardware
                                                nZDM*)                      failure

       Hardware
      maintenance
                                            Live Partition
                                               Mobility
            Offline                                                         Disaster
            backup
                                        Application Availability
       Database
                                                                              *)   near Zero
      maintenance
                                           Data replication                        Downtime
                                                                                   Maintenance
3                                                                                    © 2012 IBM Corporation




Business Continuity with SAP on IBM i


Independent Auxiliary Storage Pools (iASP)
         System ASP                             IASP#1                    IASP#2
    /sapmnt/<sid>                       /IASP#1/sapmnt/<sid>
                                                                      R3<sid>DATA
    /sapmnt/trans                       /IASP#1/sapmnt/trans
    /usr/sap/<sid>/...                                                     R3<sid>JRN
                                                 UDFS
        Work manage-
                                                                        SAP<sid>DB
        ment objects
                                                                           SAP<sid>JRN
                 SQL packages

    Operating system




                     Single level storage – unique virtual address for each object
4                                                                                    © 2012 IBM Corporation




                                                                                                              2
Business Continuity with SAP on IBM i


Operating system resiliency technology

                                             Geographic Mirroring cluster




                                                  Page-level copy




              • Independent ASPs on internal or external storage
              • IBM i 6.1: Synchronous transmit only
              • IBM i 7.1: Synchronous or asynchronous transmit
              • IBM i Option 41, High Availability Switchable Resources
              • Maximum distance dependent on link speed (latency)
5                                                                                      © 2012 IBM Corporation




Business Continuity with SAP on IBM i


Storage resiliency technology

            Metro Mirror / Global Mirror cluster

                                                                                Boot from SAN
                                                                                Flash copy
                                                                                Tape backup


               FlashCopy                Metro/Global Mirror
                                                                      Basic SAN Copy Services


            • External storage only
            • IBM i 6.1: DS6000™, DS8000®
            • IBM i 7.1 TR3: SAN Volume Controller (SVC), Storwize® V7000
            • IBM i Option 41, High Availability Switchable Resources
            • IBM PowerHA® SystemMirror for i 7.1 (5770-HAS)
            • IBM PowerHA® SystemMirror for i Enhancements (5799-HAS)
            • Metro Mirror = synchronously, Global Mirror = asynchronously
6                                                                                      © 2012 IBM Corporation




                                                                                                                3
Business Continuity with SAP on IBM i


Logical data replication

                                                Logical replication




                                               Remote journal




                  • Object-based replication through journaling
                  • Database and other objects (including IFS)
                  • Internal or external storage, no hardware dependencies
                  • Replication software offered by several vendors
                  • Concurrent data access
7                                                                                  © 2012 IBM Corporation




Business Continuity with SAP on IBM i


IBM i clusters and cluster resource services
                                IBM i Cluster with PowerHA System Mirror for i

                                        Application cluster resource group

                                                CRG exit programm:
                                            R3SAP400/SAPCRGEXIT
                                        (installed with SAPHOSTAGENT)

                                          Device cluster resource group

                                           SAP NetWeaver database
                                          and journal receiver libraries
                                               (ABAP and Java)

                                          Device cluster resource group


                                           Global file system for SAP

                          Virtual host names – virtual (“takeover”) IP addresses
8                                                                                  © 2012 IBM Corporation




                                                                                                            4
Business Continuity with SAP on IBM i


SAP on IBM i distributed landscape
                                                                Clustered SAP central services
                   Physical host                      Switchover                           Switchover
                                                 cluster infrastructure               cluster infrastructure
                   Application
                                                   SCS       ASCS                           SCS      ASCS
                    server 1
                                                           ERS                                   ERS

                       Local file
                        system                         Local file                             Local file
                                                        system                                 system
                       ...


                                                                     Clustered database

                                                 Independent Auxiliary                Independent Auxiliary
                                                  Storage Pool (iASP)                  Storage Pool (iASP)
                   Physical host

                   Application
                                                            ABAP                                  ABAP
                    server n                               schema                                schema
                                                            Java                                  Java
                                                           schema                                schema
                       Local file
                        system
                                                                    Clustered file system


                                                      Global file                             Global file
                                                       system                                  system

9                                                                                                           © 2012 IBM Corporation




Business Continuity with SAP on IBM i


Redundant 2-tier SAP landscape


                                           SCS      ASCS                      ERS         ERS



                                             Web                                Web
                                             dispatcher                         dispatcher



                                             Application                        Application
                                              server 1                           server n




                                                  ABAP                                  ABAP
                   2-tier or                     schema                                schema
                   2½-tier                        Java                      File        Java
                                          File   schema                                schema
                                                                                                                  3-tier
                                        system                            system



     Central instance split up into central services for ABAP (ASCS) and Java (SCS).
     Enqueue replication server (ERS) holding a replica of the lock table.
10                                                                                                          © 2012 IBM Corporation




                                                                                                                                     5
Business Continuity with SAP on IBM i


Installing SAP NetWeaver ABAP in a clustered environment

                Primary                             /iASP/sapmnt/<sid>
                                                                                           Secondary
       /sapmnt/<sid>                                                                  /sapmnt/<sid>
       /usr/sap/<sid>/SYS/exe                         SAPFShostV                      /usr/sap/<sid>/SYS/exe
       /usr/sap/<sid>/SYS/global                                                      /usr/sap/<sid>/SYS/global
       /usr/sap/<sid>/SYS/profile
                                                    SAPGLOBALHOST                     /usr/sap/<sid>/SYS/profile
       /usr/sap/<sid>                                                                 /usr/sap/<sid>
       /usr/sap/<sid>/<instance>                                                      /usr/sap/<sid>/<instance>

            ERS                                                                                         ERS
                            ASCS                      R3<sid>DATA                      ASCS

          Appl.Svr.                                   <sid>DBhostV                                    Appl.Svr.
                                                      SAPDBHOST
            <sid>ASCShostV                                                              <sid>ASCShostV


     1.    Install ASCS twice; once on each virtual host: primary and secondary.
     2.    Install ERS twice; once on each real host: primary and secondary.
     3.    Install DB once; only on the primary virtual host.
                                                                SAP Note 1635602
     4.    Install Central Instance once (for future upgrades)
     5.    Install additional Application servers anywhere on real hosts.
11                                                                                                    © 2012 IBM Corporation




Business Continuity with SAP on IBM i


Live Partition Mobility with POWER7® and IBM i 7.1 TR4
             Move a running partition from one POWER7 server to another with
             no application downtime → successfully tested with SAP on IBM i.




                                                     Movement to a
                                                     different server
                                                     with no loss of
                                                          service



                                        Virtualized SAN and N etwork Infrastructure
                                        Virtualized SAN and N etwork Infrastructure



            Reduce planned downtime by moving                            Rebalance processing power
             workloads to another server during                           across servers when and
                   system maintenance.                                       where you need it.
12                                                                                                    © 2012 IBM Corporation




                                                                                                                               6
Business Continuity with SAP on IBM i


 Requirements for Live Partition Mobility

                            Software
      HMC/Firmware
         HMC V7R7.5.0M0
         Firmware: 740.40 or 730.51
         VIOS 2.2.1.4
      PowerVM Enterprise Edition                                  Hardware and I/O
      Operating system                                      All I/O through the VIOS
         IBM i 7.1 TR4 (SF99707 level 4)                        Virtual SCSI, NPIV (fibre channel),
                                                                Virtual Ethernet
                                                            External Storage
                                                                Same external storage to both
                                                                source and destination
                                                            POWER7 Hardware

                     https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#
                     /wiki/IBM%20i%20Technology%20Updates/page/Live%20Partition%20Mobility
 13                                                                                            © 2012 IBM Corporation




 Business Continuity with SAP on IBM i


 SAP concepts of downtime minimization for software maintenance


Any system based                          „Downtime Minimization Services“
                                                                                          Customer
on SAP NetWeaver                              of SAP Consulting and
                                                                                           projects
    Technology                               SAP Active Global Support



                                          „Near Zero Downtime Maintenance“                Planned
        SAP EP
                                            (nZDM) procedures for support                availability:
        SAP PI
                                           packages of SAP EP and SAP PI                   2013*)



Any system based                          „Near Zero Downtime Maintenance“                 Planned
on SAP NetWeaver                         (nZDM) capabilities of EHP installation          availability:
    Technology                            with Software Update Manager (SUM)               Q4 2012*)

                             *) Statement    of direction – may be subject of change
 14                                                                                            © 2012 IBM Corporation




                                                                                                                        7
Business Continuity with SAP on IBM i


Software Update Manager (SUM): nZDM capabilities
Upgrade,
EHP                                Uptime                                     Business downtime                                                   Uptime
today




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                                                                              Online delta replay                     XPRA, AIM
                                                                               (trigger-based)                      execution part 2

15                                         *) Statement                                                                                           © 2012 IBM Corporation
                                                              of direction – may be subject of change




Business Continuity with SAP on IBM i


nZDM for EP: Mirror update with switchover (planned 2013)*)
                         Customer System                                                                              Mirror System
                                                                                                                      Copied Customer System
      Normal production
      Normal production
        No restrictions
        No restrictions                                    SP n
                                                           SP n

                                                                    Clone productive system
      Record changes
      Record changes
        Applications can run                               SP n
                                                           SP n                                              SP n
                                                                                                             SP n
         Applications can run
        in record mode or in
         in record mode or in                                                                                                         Standard update
                                                                                                                                      Standard update
        read only mode
         read only mode                                       record                                                                     Apply SP on mirror
                                                                                                                                         Apply SP on mirror
                                                              changes
                                                                                                                                         system
                                                                                                                                         system
                                                                              Change
                                                                              Recorder                    SP n+m
                                                                                                          SP n+m

                                                                                                                                       Transfer changes
                                                                                                                                       Transfer changes
                                                                                                 transfer                                 Transfer recorded
                                                                                                                                          Transfer recorded
                                                                                                changes                                   changes and adapt
                                                                                                                                          changes and adapt
       System down                                                                                                                        to target SP level
                                                                                                                                          to target SP level
       System down
         Switch to mirror
          Switch to mirror
         system, log off                                               Switch to mirror system
          system, log off                                                                                                              Normal production
                                                                                                                                       Normal production
         users
          users                                                                                           SP n+m
                                                                                                          SP n+m                         Users log on to new
                                                                                                                                         Users log on to new
         Stop production
          Stop production                                                                                                                system
                                                                                                                                         system
                                                                                                                                         No restrictions
                                                                                                                                         No restrictions


16                                         *) Statement                                                                                           © 2012 IBM Corporation
                                                              of direction – may be subject of change




                                                                                                                                                                           8
Business Continuity with SAP on IBM i


nZDM for PI: Mirror update with back copy (planned 2013)*)




17                                      *) Statement                                                            © 2012 IBM Corporation
                                                       of direction – may be subject of change




Business Continuity with SAP on IBM i


SAP Downtime Minimization Services

                                                                                    Downtime
                Host A

          Original SAP
             system
                                                change recording
                                                                                       Final delta replay




                                           Useful for major projects,
                                           such as:
                  clone




                                           • Upgrade
                                           • Unicode conversion
                Host B
                                           • Client consolidation                                             Host B
                                           • Migration
           Intermediate                                                                                     Target SAP
           SAP system                                                                                         system
                                        Upgrade/consolidation/conversion




                          Offered by SAP Consulting and SAP Active Global Support
18                                                                                                              © 2012 IBM Corporation




                                                                                                                                         9
Business Continuity with SAP on IBM i


Thank you for your time today.

For more information:
     IBM developerWorks – SAP on IBM i
     http://www.ibm.com/developerworks/ibmi/sap
     IBM Support and services: SAP on IBM i
     http://www.ibm.com/systems/i/support/erp
     SAP Community Network – SAP on IBM i
     http://www.sdn.sap.com/irj/sdn/db4
     SAP Community Network – High Availability
     http://www.sdn.sap.com/irj/sdn/ha
     SAP Note 1635602: Attachment “SAP High Availability on IBM i Configuration Guide”
     SAP Note 568820: “IBM i: Implementing an Independent ASP (iASP) System”
     Downtime Minimization Services from SAP:
     http://www.service.sap.com/downtimeminimization
Contact:
     Christian Bartels
     +49-6227-7-45488
     christian.bartels@de.ibm.com
19                                                                                                                 © 2012 IBM Corporation




Business Continuity with SAP on IBM i


Trademarks and notes



IBM Corporation 2012
     IBM, the IBM logo, ibm.com, DB2, DB2 Universal Database, System i, Power Systems, POWER7, PowerHA, BladeCenter,
     DS6000, DS8000, Storwize, XIV and PureSystems are trademarks or registered trademarks of International Business
     Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked
     on their first occurrence in this information with the appropriate symbol (® or ™), these symbols indicate US registered or
     common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered
     or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and
     trademark information” at www.ibm.com/legal/copytrade.shtml.
     SAP, R/3, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are
     trademarks or registered trademarks of SAP AG in Germany and other countries.
     Other company, product and service names may be trademarks or service marks of others.
     References in this publication to IBM products or services do not imply that IBM intends to make them available in all
     countries in which IBM operates.




20                                                                                                                 © 2012 IBM Corporation




                                                                                                                                            10

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Business continuity with SAP on IBM i

  • 1. Christian Bartels – SAP on IBM i Development 11 June 2012 Business Continuity with SAP on IBM i Minimizing planned and unplanned downtime © 2012 IBM Corporation Business Continuity with SAP on IBM i Agenda Concepts of business continuity Physical and logical data replication SAP application availability Live Partition Mobility SAP near Zero Downtime Maintenance 2 © 2012 IBM Corporation 1
  • 2. Business Continuity with SAP on IBM i Concepts of business continuity Planned outages: Unplanned outages: Software maintenance Hardware nZDM*) failure Hardware maintenance Live Partition Mobility Offline Disaster backup Application Availability Database *) near Zero maintenance Data replication Downtime Maintenance 3 © 2012 IBM Corporation Business Continuity with SAP on IBM i Independent Auxiliary Storage Pools (iASP) System ASP IASP#1 IASP#2 /sapmnt/<sid> /IASP#1/sapmnt/<sid> R3<sid>DATA /sapmnt/trans /IASP#1/sapmnt/trans /usr/sap/<sid>/... R3<sid>JRN UDFS Work manage- SAP<sid>DB ment objects SAP<sid>JRN SQL packages Operating system Single level storage – unique virtual address for each object 4 © 2012 IBM Corporation 2
  • 3. Business Continuity with SAP on IBM i Operating system resiliency technology Geographic Mirroring cluster Page-level copy • Independent ASPs on internal or external storage • IBM i 6.1: Synchronous transmit only • IBM i 7.1: Synchronous or asynchronous transmit • IBM i Option 41, High Availability Switchable Resources • Maximum distance dependent on link speed (latency) 5 © 2012 IBM Corporation Business Continuity with SAP on IBM i Storage resiliency technology Metro Mirror / Global Mirror cluster Boot from SAN Flash copy Tape backup FlashCopy Metro/Global Mirror Basic SAN Copy Services • External storage only • IBM i 6.1: DS6000™, DS8000® • IBM i 7.1 TR3: SAN Volume Controller (SVC), Storwize® V7000 • IBM i Option 41, High Availability Switchable Resources • IBM PowerHA® SystemMirror for i 7.1 (5770-HAS) • IBM PowerHA® SystemMirror for i Enhancements (5799-HAS) • Metro Mirror = synchronously, Global Mirror = asynchronously 6 © 2012 IBM Corporation 3
  • 4. Business Continuity with SAP on IBM i Logical data replication Logical replication Remote journal • Object-based replication through journaling • Database and other objects (including IFS) • Internal or external storage, no hardware dependencies • Replication software offered by several vendors • Concurrent data access 7 © 2012 IBM Corporation Business Continuity with SAP on IBM i IBM i clusters and cluster resource services IBM i Cluster with PowerHA System Mirror for i Application cluster resource group CRG exit programm: R3SAP400/SAPCRGEXIT (installed with SAPHOSTAGENT) Device cluster resource group SAP NetWeaver database and journal receiver libraries (ABAP and Java) Device cluster resource group Global file system for SAP Virtual host names – virtual (“takeover”) IP addresses 8 © 2012 IBM Corporation 4
  • 5. Business Continuity with SAP on IBM i SAP on IBM i distributed landscape Clustered SAP central services Physical host Switchover Switchover cluster infrastructure cluster infrastructure Application SCS ASCS SCS ASCS server 1 ERS ERS Local file system Local file Local file system system ... Clustered database Independent Auxiliary Independent Auxiliary Storage Pool (iASP) Storage Pool (iASP) Physical host Application ABAP ABAP server n schema schema Java Java schema schema Local file system Clustered file system Global file Global file system system 9 © 2012 IBM Corporation Business Continuity with SAP on IBM i Redundant 2-tier SAP landscape SCS ASCS ERS ERS Web Web dispatcher dispatcher Application Application server 1 server n ABAP ABAP 2-tier or schema schema 2½-tier Java File Java File schema schema 3-tier system system Central instance split up into central services for ABAP (ASCS) and Java (SCS). Enqueue replication server (ERS) holding a replica of the lock table. 10 © 2012 IBM Corporation 5
  • 6. Business Continuity with SAP on IBM i Installing SAP NetWeaver ABAP in a clustered environment Primary /iASP/sapmnt/<sid> Secondary /sapmnt/<sid> /sapmnt/<sid> /usr/sap/<sid>/SYS/exe SAPFShostV /usr/sap/<sid>/SYS/exe /usr/sap/<sid>/SYS/global /usr/sap/<sid>/SYS/global /usr/sap/<sid>/SYS/profile SAPGLOBALHOST /usr/sap/<sid>/SYS/profile /usr/sap/<sid> /usr/sap/<sid> /usr/sap/<sid>/<instance> /usr/sap/<sid>/<instance> ERS ERS ASCS R3<sid>DATA ASCS Appl.Svr. <sid>DBhostV Appl.Svr. SAPDBHOST <sid>ASCShostV <sid>ASCShostV 1. Install ASCS twice; once on each virtual host: primary and secondary. 2. Install ERS twice; once on each real host: primary and secondary. 3. Install DB once; only on the primary virtual host. SAP Note 1635602 4. Install Central Instance once (for future upgrades) 5. Install additional Application servers anywhere on real hosts. 11 © 2012 IBM Corporation Business Continuity with SAP on IBM i Live Partition Mobility with POWER7® and IBM i 7.1 TR4 Move a running partition from one POWER7 server to another with no application downtime → successfully tested with SAP on IBM i. Movement to a different server with no loss of service Virtualized SAN and N etwork Infrastructure Virtualized SAN and N etwork Infrastructure Reduce planned downtime by moving Rebalance processing power workloads to another server during across servers when and system maintenance. where you need it. 12 © 2012 IBM Corporation 6
  • 7. Business Continuity with SAP on IBM i Requirements for Live Partition Mobility Software HMC/Firmware HMC V7R7.5.0M0 Firmware: 740.40 or 730.51 VIOS 2.2.1.4 PowerVM Enterprise Edition Hardware and I/O Operating system All I/O through the VIOS IBM i 7.1 TR4 (SF99707 level 4) Virtual SCSI, NPIV (fibre channel), Virtual Ethernet External Storage Same external storage to both source and destination POWER7 Hardware https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en# /wiki/IBM%20i%20Technology%20Updates/page/Live%20Partition%20Mobility 13 © 2012 IBM Corporation Business Continuity with SAP on IBM i SAP concepts of downtime minimization for software maintenance Any system based „Downtime Minimization Services“ Customer on SAP NetWeaver of SAP Consulting and projects Technology SAP Active Global Support „Near Zero Downtime Maintenance“ Planned SAP EP (nZDM) procedures for support availability: SAP PI packages of SAP EP and SAP PI 2013*) Any system based „Near Zero Downtime Maintenance“ Planned on SAP NetWeaver (nZDM) capabilities of EHP installation availability: Technology with Software Update Manager (SUM) Q4 2012*) *) Statement of direction – may be subject of change 14 © 2012 IBM Corporation 7
  • 8. Business Continuity with SAP on IBM i Software Update Manager (SUM): nZDM capabilities Upgrade, EHP Uptime Business downtime Uptime today dd -on s sp m er -on n poorter d a dd tr anst om rts s steemito ry vaalsd annd rat tiooa d ati on m ry PRRAim po st tmitc ch uti on lidi ati d sy ystpos sito neera(L oa ionn) d on A, , AIor rt meenh d i f r u t o v e tst a on n t annecafiicicotf c cus • XXP inin imdjdjrusswwit e c u ti geenENN (L M ex t ) ow s re po • Maable aato y y s T e e x ec s ap ec rt of ad oww re T s a gG E • Maablosisitor s p po rt S G sh ad neew u AI Mt sm po S inn sh tete n • TT eppo I m p e I •R e iCreaa • R e Cr • Future • Uptime Bus. downtime Uptime SUM SP5*) po rts ec ific tedd b l. . ta te m ito ry itct h itor ry rts ific lay y eltaa ti o n vaalsd annd by tpb m ry rat tiooa d ati on ec cteappplsy steos sito y ns spo D c u ti o repplal ddelt n ns s r sppec lidi ati d swwipc s sito n t ne ra(L oa ionn) d on paarRAA,mpoorttmeen v e tst a in SM eexe t SHHDxe cu ge neN (L affffonee doww sy eppo ) D r traan p P R i p u s tm s e po on e r s ren al • Maable adee up glres s T e o ge E N o w re a gr ad h y ua ble • X P in imdj us SH oD e r tr Fi in T ad d- om e R e SG E ad ststom R F r • C l o ha d ne w • X aabne aadj rt 11 ,nAAIMt s SG inn SH m e i I r • iC s shaee ne iCuststom d-o Cuu p C n eat t •M l in r a Cu a i • CCre • TT al n t • • e Online delta replay XPRA, AIM (trigger-based) execution part 2 15 *) Statement © 2012 IBM Corporation of direction – may be subject of change Business Continuity with SAP on IBM i nZDM for EP: Mirror update with switchover (planned 2013)*) Customer System Mirror System Copied Customer System Normal production Normal production No restrictions No restrictions SP n SP n Clone productive system Record changes Record changes Applications can run SP n SP n SP n SP n Applications can run in record mode or in in record mode or in Standard update Standard update read only mode read only mode record Apply SP on mirror Apply SP on mirror changes system system Change Recorder SP n+m SP n+m Transfer changes Transfer changes transfer Transfer recorded Transfer recorded changes changes and adapt changes and adapt System down to target SP level to target SP level System down Switch to mirror Switch to mirror system, log off Switch to mirror system system, log off Normal production Normal production users users SP n+m SP n+m Users log on to new Users log on to new Stop production Stop production system system No restrictions No restrictions 16 *) Statement © 2012 IBM Corporation of direction – may be subject of change 8
  • 9. Business Continuity with SAP on IBM i nZDM for PI: Mirror update with back copy (planned 2013)*) 17 *) Statement © 2012 IBM Corporation of direction – may be subject of change Business Continuity with SAP on IBM i SAP Downtime Minimization Services Downtime Host A Original SAP system change recording Final delta replay Useful for major projects, such as: clone • Upgrade • Unicode conversion Host B • Client consolidation Host B • Migration Intermediate Target SAP SAP system system Upgrade/consolidation/conversion Offered by SAP Consulting and SAP Active Global Support 18 © 2012 IBM Corporation 9
  • 10. Business Continuity with SAP on IBM i Thank you for your time today. For more information: IBM developerWorks – SAP on IBM i http://www.ibm.com/developerworks/ibmi/sap IBM Support and services: SAP on IBM i http://www.ibm.com/systems/i/support/erp SAP Community Network – SAP on IBM i http://www.sdn.sap.com/irj/sdn/db4 SAP Community Network – High Availability http://www.sdn.sap.com/irj/sdn/ha SAP Note 1635602: Attachment “SAP High Availability on IBM i Configuration Guide” SAP Note 568820: “IBM i: Implementing an Independent ASP (iASP) System” Downtime Minimization Services from SAP: http://www.service.sap.com/downtimeminimization Contact: Christian Bartels +49-6227-7-45488 christian.bartels@de.ibm.com 19 © 2012 IBM Corporation Business Continuity with SAP on IBM i Trademarks and notes IBM Corporation 2012 IBM, the IBM logo, ibm.com, DB2, DB2 Universal Database, System i, Power Systems, POWER7, PowerHA, BladeCenter, DS6000, DS8000, Storwize, XIV and PureSystems are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with the appropriate symbol (® or ™), these symbols indicate US registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml. SAP, R/3, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Other company, product and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. 20 © 2012 IBM Corporation 10