1. TRAIN THE TRAINER SEMINAR IN ROME, ITALY
Project "Awareness raising on Alternative Dispute Resolution in the Energy Sector for the local
citizens communities" with the support of the Europe for Citizens Programme of the European
Union
Language: English
3rd April arrival to Rome
Thursday 4th April: hall in GSE
Headquarter: Viale Maresciallo Pilsudski, 92
Ore 9.30
Introduction of the project by Baiba Miltovica
Welcome by Paolo Vigevano – CEO Acquirente Unico
Ore 10.15
Italian experiences on ADR and consumer’s mediation
Paolo Landi – President Fondazione Consumo Sostenibile
Ore 10.45
ADR experience in Acquirente Unico e in companies
Rappresentative Acquirente Unico
Rappresentative Consumers Association
Ore 12.00
Visit at information consumer’s desk in Acquirente Unico
Ore 13.00
Light lunch
0re 14.30- 16.00
ADR experiences and consumer’s mediation in Enel (electric company)
Headquarter Enel: viale regina margherita, 137
Ore 16.30- 18.00
Discussion “How to gain the guarantee an efficient treatment of ADR procedures
between customer and the energy supplier”
ADR experiences and consumer’s mediation in Telecom (telephone company)
Headquarter Telecom: Corso Italia 41
Via Roberto Lepetit, 210 - 00155 Roma Tel. 06.8530.4849 P. IVA/C.F. 11586561000
info@consumosostenibile.eu - www.consumosostenibile.eu

2. Friday 5th April
0re 9.30 – 11.00
ADR experiences and consumer’s mediation in Eni (gas)
Headquarter Eni: piazzale Enrico Mattei - Eur
Ore 11.30- 13.00
ADR experiences and consumer’s mediation in Poste Italiane (postal company)
Headquarter Poste Italiane:viale Europa, 190 - Eur
ore 15.00 -16.00
ADR experiences and consumer’s mediation in Banca Intesa San Paolo.
Headquarter Banca Intesa: via del corso, 226
Via Roberto Lepetit, 210 - 00155 Roma Tel. 06.8530.4849 P. IVA/C.F. 11586561000
info@consumosostenibile.eu - www.consumosostenibile.eu