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The Care and Feeding of a Social Media Manager
fluent	
  in	
  two	
  languages
  digital
  tradi0onal
cri0cal	
  thinking
Social	
  Media	
  Manager



unique	
  skill	
  set	
  requirements
  strategic
  analy0cal
  crea0ve
  persuasive
  proac0ve
  great	
  presenter
  outstanding	
  nego0ator
  determined
  fearless
Social	
  Media	
  Manager



unique	
  skill	
  set	
  requirements
  strategic
  analy0cal
  crea0ve
  persuasive
  proac0ve
  great	
  presenter
  outstanding	
  nego0ator
  determined
  fearless




  storyteller
Intern
Radio/Television/Film

    Advertising

    Social Media

  Public Relations

     Journalism
Creating Content
                                                &           Scheduling
                  Publishing              Analyze Traffic     Content
  Monitoring/                                                             #Chats &
                      &         Lunch
 Responding to                                                           Responding
                   Seeding
 Conversation
                   Content




8a          10a          noon           2p           4p          6p         8p        10p
smartphone




          Android                 iPhone4




                                            Copyright	
  ©	
  2010	
  Converse	
  Digital,	
  LLC
video	
  capture




    Flip                              Kodak	
   Z i8                iPhone4




video	
   o nly                  video	
   & 	
   p hoto   video,	
   p hoto	
   & 	
   a udio


                                                                            Copyright	
  ©	
  2010	
  Converse	
  Digital,	
  LLC
video	
  capture




                                  Copyright	
  ©	
  2010	
  Converse	
  Digital,	
  LLC
ligh0ng	
  &	
  audio




Mobile	
   -­‐ 	
   T hree	
   Point	
   L ighting	
   K it                           Wireless	
   L av	
   M ic




                                                                                                                   Copyright	
  ©	
  2010	
  Converse	
  Digital,	
  LLC
soQware




ç




                         Copyright	
  ©	
  2010	
  Converse	
  Digital,	
  LLC
soQware




Original	
   S hot	
                         Retouched	
   S hot	
   -­‐ 	
   For	
   B log




                                                                                              Copyright	
  ©	
  2010	
  Converse	
  Digital,	
  LLC
soQware




Original	
   S hot	
   -­‐ 	
   F rom	
   C lient              Retouched	
   S hot	
   -­‐ 	
   For	
   B log




                                                                                                                Copyright	
  ©	
  2010	
  Converse	
  Digital,	
  LLC
soQware




                         Copyright	
  ©	
  2010	
  Converse	
  Digital,	
  LLC
Basic	
  Measures
  Fans
  Followers
  Site	
  Visits
  eNewsleVer	
  subscribers
  RSS	
  Subscribers
  Blog	
  Subscribers

Important	
  because	
  you	
  can’t	
  have	
  SALE	
  un0l	
  you’ve	
  established	
  SCALE
Engagement
  @Replies	
  on	
  TwiVer
  Comments	
  and	
  Likes	
  on	
  Facebook
  eMail	
  Opens/Clicks
  Video	
  views
  Time	
  on	
  site	
  measurements
  Time	
  viewed	
  on	
  videos

Engagement	
  is	
  about	
  quality	
  over	
  quan0ty
Return	
  on	
  Investment
  Anecdotal	
  evidence
  PR	
  Value	
  (Blogger	
  coverage)
  Ad	
  Spend	
  Equivalent	
  (eyeballs)

Measures	
  that	
  tradi0onal	
  adver0sing	
  oriented	
  execu0ves	
  can	
  understand
Copyright	
  ©	
  2010	
  Converse	
  Digital,	
  LLC

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The Hiring, Care and Feeding of a Social Media Manager

  • 1. The Care and Feeding of a Social Media Manager
  • 2.
  • 3.
  • 4. fluent  in  two  languages digital tradi0onal
  • 6. Social  Media  Manager unique  skill  set  requirements strategic analy0cal crea0ve persuasive proac0ve great  presenter outstanding  nego0ator determined fearless
  • 7. Social  Media  Manager unique  skill  set  requirements strategic analy0cal crea0ve persuasive proac0ve great  presenter outstanding  nego0ator determined fearless storyteller
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 16. Radio/Television/Film Advertising Social Media Public Relations Journalism
  • 17. Creating Content & Scheduling Publishing Analyze Traffic Content Monitoring/ #Chats & & Lunch Responding to Responding Seeding Conversation Content 8a 10a noon 2p 4p 6p 8p 10p
  • 18. smartphone Android iPhone4 Copyright  ©  2010  Converse  Digital,  LLC
  • 19. video  capture Flip Kodak   Z i8 iPhone4 video   o nly video   &   p hoto video,   p hoto   &   a udio Copyright  ©  2010  Converse  Digital,  LLC
  • 20. video  capture Copyright  ©  2010  Converse  Digital,  LLC
  • 21. ligh0ng  &  audio Mobile   -­‐   T hree   Point   L ighting   K it Wireless   L av   M ic Copyright  ©  2010  Converse  Digital,  LLC
  • 22. soQware ç Copyright  ©  2010  Converse  Digital,  LLC
  • 23. soQware Original   S hot   Retouched   S hot   -­‐   For   B log Copyright  ©  2010  Converse  Digital,  LLC
  • 24. soQware Original   S hot   -­‐   F rom   C lient Retouched   S hot   -­‐   For   B log Copyright  ©  2010  Converse  Digital,  LLC
  • 25. soQware Copyright  ©  2010  Converse  Digital,  LLC
  • 26. Basic  Measures Fans Followers Site  Visits eNewsleVer  subscribers RSS  Subscribers Blog  Subscribers Important  because  you  can’t  have  SALE  un0l  you’ve  established  SCALE
  • 27. Engagement @Replies  on  TwiVer Comments  and  Likes  on  Facebook eMail  Opens/Clicks Video  views Time  on  site  measurements Time  viewed  on  videos Engagement  is  about  quality  over  quan0ty
  • 28. Return  on  Investment Anecdotal  evidence PR  Value  (Blogger  coverage) Ad  Spend  Equivalent  (eyeballs) Measures  that  tradi0onal  adver0sing  oriented  execu0ves  can  understand
  • 29. Copyright  ©  2010  Converse  Digital,  LLC