1. Enjoy CLI’s Free Two Minute
Reads
…A way to get savvy business skills in a
concise, bite-sized way
Feedback Basics
#twominutereads via @corplearning

2. Introduction
Corporate Learning Institute provides training and
coaching for organizations to get them running
smoothly and effectively, because there is always room
for improvement.
With this collection of our favorite Two-Minute Reads,
you will get some free tips and tools that will get your
organization working just a bit better. If you would like
more of these quick, helpful reads, visit our website at
www.corplearning.com.
#twominutereads via @corplearning

3. Feedback Basics
When it comes to feedback, most of us feel that
positive comments are better and more useful than
negative comments, and that when we have to
point out a problem, that it’s best to sandwich it
between compliments.
Unfortunately, feedback doesn’t really work like
that.
Negative isn’t always bad; positive isn’t always
good.

4. Feedback Basics
What happens, more often than not, when
combining positive and negative comments is that
people only hear and remember the good.
The point of feedback isn’t to make people feel
good about themselves, but to help them improve.
So when people ignore the critiques of what needs
improving, the feedback being given isn’t helpful.

5. Feedback Basics
The trick to giving good, useful feedback is using
comments and phrases that are both helpful
critiques, yet neutral enough to avoid being taken
as harsh or critical.
Also, adding suggestions, using phrases such as
“what if”, to critiques helps the receiver accept the
feedback, rather than being affronted.

6. Contact CLI for All Your Organizational
Development Needs!
For CLI’s Library of Two-Minute Reads go to
http://corplearning.com/resources/two-minute-reads/
CorpLearning.com
corplearning@corplearning.com
1.800.203.6734
#twominutereads via @corplearning